Buick Enclave - The Diagnosis & The Estimate

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  • Опубликовано: 2 окт 2024
  • In this video I have a look at a customers Buick Enclave that had a customer complaint of a reallllly loud wheel bearing, object detection not working, no horn, NYSI, and a few other things. Let's see what it needs and get this lady and estimate and see if we get the job.
    -Enjoy!
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Комментарии • 1,4 тыс.

  • @Mintore55
    @Mintore55 Год назад +410

    Your community is lucky to have you Eric, you’re a good mechanic and a great person!

    • @SouthMainAuto
      @SouthMainAuto  Год назад +51

      I appreciate that!

    • @xjarhead1964
      @xjarhead1964 Год назад +17

      I agree their lucky to have you. Your labor rate is great compared to what they charge In my area, which is well over $100 hr. My mechanic is also very good and a very good friend of mine and his labor rate is very good also. You do a fabulous job.@@SouthMainAuto

    • @bombardier3qtrlbpsi
      @bombardier3qtrlbpsi Год назад +7

      I second that

    • @bombardier3qtrlbpsi
      @bombardier3qtrlbpsi Год назад +8

      For me as long as I being watching SMA anything being fixed on a vehicle at sma will be saving you money!
      Stevie Wonder can see that 😄
      Nice job as always 👍

    • @JamesJohnson-rh5qw
      @JamesJohnson-rh5qw Год назад +4

      You are a hell of a mechanic. I love your videos. I worked at a dealership many years ago and things have really changed. Even when I worked at that dealership I had a self employed mechanic work on my cars. I never take anything to a dealership unless it’s warranty work.

  • @itsjustme6548
    @itsjustme6548 Год назад +47

    Now you should have a video showing your shop expenses for an average six month period. That would shock some people that think everything is “too expensive” . Great content as always!

    • @0rnery
      @0rnery Год назад +2

      I assume it takes about $100 per hour to cover all that. But, how the dealerships justify their exorbitant charges is beyond me!

    • @utidjian
      @utidjian Год назад

      @@0rnery Most dealerships I have been into have all sorts of extra employees and a grander looking place than most brick-n-mortar or mom-n-pop type repair facility. All those extra people and amenities cost money and you, me, the customer pays for it. The taxes and mortgage or rent on the property is all paid for by the customer. There is not much magic or mystery to it if you have ever run something as simple as a lemonade stand at the end of your driveway or girl scout cookies or whatever. One might think that more people should understand this... (Business and Marketing have been the top college major in the USA for decades) but they don't or they forgot.

    • @0rnery
      @0rnery Год назад +2

      @@utidjian Hah! It would be one thing if the exotic Dealership experience yielded competent diagnosis & repairs. But, we see all too often, mom & pop shops get the job done correctly after Dealership fails, despite having specific tools and knowledge of how to repair their own products. And, they get it done for a fraction of the Dealership's price.
      Dealerships ought to be paying for their exorbitant overhead with car sales, not when their customers are between a rock and a hard place at the mercy of their shop.

  • @user-uz1yv2oc9v
    @user-uz1yv2oc9v Год назад +224

    Dude you can't get more honest than showing everyone your estimates. Totally reasonable price too, I think she would struggle to find another automotive shop cheaper than that.
    Worked as a mechanic for 30+ years and i'd be happy to pay you to work on my vehicles anytime.

    • @SouthMainAuto
      @SouthMainAuto  Год назад +154

      Remember skilled work isn't cheap and cheap work isn't skilled 😏

    • @digitald5851
      @digitald5851 Год назад +7

      Great motto

    • @stevewhite3424
      @stevewhite3424 Год назад +36

      Many people know the price of everything and the cost of nothing.

    • @silvergrizzly316
      @silvergrizzly316 Год назад +6

      Ditto! 👍👍

    • @robinsonsmotorcycleandauto3929
      @robinsonsmotorcycleandauto3929 Год назад +14

      Anyone mad at that estimate is a dum dum cause that is cheap and his shop needs to make money to stay open. I know some places it would of been 1 hour diag each concern for diag easy or not and can't blame those places either as they all need to be profitable to stay in business. Running a shop is far from cheap and easy. And we all know the government likes there chunk of anything made. Very reasonable SMA

  • @kellyhay79
    @kellyhay79 Год назад +19

    You, my friend, are what all mechanics should strive to be.

  • @0rnery
    @0rnery Год назад +142

    Thanks for showing the estimate. Now, my wife has a better idea of the value of the DIY repairs I perform. And, many of those are made possible by channels like like yours. Back in the day, I had to struggle along with Chilton, "Motor" and $150 service manuals. As complicated as new cars are, your videos are a godsend! THANK YOU SO MUCH!

    • @lancehr
      @lancehr Год назад +22

      >>> "Now, my wife has a better idea of the value of the DIY repairs I perform." Heck yes to this! Me too! There is a saying: A man's value isn't known till he is gone.

    • @amplituhedron5582
      @amplituhedron5582 Год назад +4

      Lucky you, I need to replace all 4 shocks because they are leaking and tie rods because rubber is gone. "Does it really need to be done?"

    • @amplituhedron5582
      @amplituhedron5582 Год назад

      Lucky you, I need to replace all 4 shocks because they are leaking and tie rods because rubber is gone. "Does it really need to be done?"

    • @larrybe2900
      @larrybe2900 Год назад +5

      Yes, to save extra wear on tires apart from a better ride.

    • @truracer20
      @truracer20 Год назад +3

      If you apply the logic you see in SMA videos to all repairs then all you need is a factory manual, forget Haynes and Chilton.

  • @joebledsoe257
    @joebledsoe257 Год назад

    Mrs O has a wonderfully delightful face. Delightful to see her assist.

  • @billypage5191
    @billypage5191 Год назад +79

    Great price sounds like a honest reasonable mechanic.

  • @mikerobbins5049
    @mikerobbins5049 Год назад +2

    Eric, You were very thorough in your investigation into her complaints and I understand that you need to get paid for your time because once you give her your estimate she may let her brother do the work.... I also think your estimate for the repairs was very inline with what it would cost in most areas of the country (unless her brother is doing the fixin, then it might cost her more in the long run). Keep up the good work there at SMA...

  • @BlainsTube
    @BlainsTube Год назад +159

    Was the "loud exhaust" actually not -be- a bad muffler or bad wheel bearing, BUT the almost extinct "Muffler Bearing"?

    • @bwalker4194
      @bwalker4194 Год назад +4

      You should really consider proof reading your comments before actually posting them.

    • @oddmanout7755
      @oddmanout7755 Год назад +6

      You do realize that muffler bearings are real, right?

    • @BlainsTube
      @BlainsTube Год назад

      no @@oddmanout7755

    • @kevink4914
      @kevink4914 Год назад +3

      @@oddmanout7755😂 and so is blinker fluid right 😂 where is so called muffler bearing?

    • @pokitty100
      @pokitty100 Год назад

      🤣

  • @mikecopenhaver4484
    @mikecopenhaver4484 Год назад +1

    Here are your problems Lady and I will fix them. Honest and to the Point. You da man! Great Job! Thank You for another great Video!😊

  • @williegillie5712
    @williegillie5712 Год назад +59

    I’ve always worked on my own cars. Watching Eric has helped me hone my skills quite a bit.

  • @s.j.5850
    @s.j.5850 Год назад +21

    Glad to finally see a SMA repair bill detailing parts & labor. I know automotive tools & equipment are very expensive, so if they want a honest tech like you to stay in business they better just pay up. YOU ARE WORTH EVERY PENNY!

  • @Averna222
    @Averna222 Год назад +9

    That suction cup removal of the taillight was genius. I'm gonna have to start doing that since some taillights can be a real bear to remove.

  • @danlemke6407
    @danlemke6407 Год назад

    I was pissed off at first because I am changing my leaky water heater, so I watched your video, which was very satisfying, which ofc made me very happy. Thanks, Mr&Mrs O. Best get back to water heater.

  • @freetolook3727
    @freetolook3727 Год назад +59

    When I was first in business fixing RVs and mobile homes, I had a lot of people asking me to justify my hourly rate.
    They didn't want to hear that they were paying for experience or that I have bills to pay or that I'm in business to make a profit.
    Eventually, I just told them that if they didn't like it, that they didn't have to have me work on their units and they were free to look for someone else to do the job.
    After that, I never heard anything more about justifying costs!
    Apparently, there wasn't anyone else competent enough to do that kind of work.

    • @SuperBuzzbomb
      @SuperBuzzbomb Год назад +13

      I've never justified my price. If someone started giving me grief over a price I just sent them down the road. Those types are always more trouble than they are worth.

    • @mariosaccoccio1688
      @mariosaccoccio1688 Год назад +3

      My responce used to be (retired, thank God!) "What do you do for a living, and do you negotiate your prices?"
      That usually shut them up.

    • @Scott-co4dq
      @Scott-co4dq Год назад +2

      Similar story for me. Several decades ago I was in a hospital break room and saw an invoice laying out for some work they just had done on a Xerox copier. I was surprised to notice they were charged a higher hourly rate for copier service than my company charged for me to work on their MRI !

    • @russellhltn1396
      @russellhltn1396 Год назад +4

      I think the problem is people equate the rate to an hourly wage - and it's way more then they are making. They don't think of it as paying the shop. (Rent, light, heat, Mrs. O, general business expenses, etc.)

    • @JimmyMakingitwork
      @JimmyMakingitwork Год назад +2

      Very true! We usually inform people that we don't compete on price, we fix the work done by those that do though.

  • @jesstreloar7706
    @jesstreloar7706 Год назад

    I have always preferred DIY. You are helping us all out Mr. O.

  • @thomasbrown6900
    @thomasbrown6900 Год назад +39

    Thumbs up on your estimate, Eric. That is certainly a fair price. I hope I'm wrong but I felt a 'red flag' going up when I saw that fuse laying as it was. I don't want to point a bad finger at a previous repair shop either. I just hope someone wasn't trying to take advantage of this lady.

    • @forindooruseonly646
      @forindooruseonly646 Год назад +8

      I'd say the dealership certainly was.....

    • @rickys6770
      @rickys6770 Год назад +6

      The previous shop probably already determined it needed a new fuse. But if they left the new one in then it would have been fixed for free.

    • @Discretesignals
      @Discretesignals Год назад +2

      The first thing I thought was does the horn go off in the middle of the night?

    • @r.b.l.5841
      @r.b.l.5841 Год назад

      I think many people underestimate the time a proper diagnosis takes, the expertise is what you are paying for. Anyone can write up a BS estimate that doesn't address the actual problems, or "Parts-Cannon" the customer with things they don't actually need. In fact that wheel bearing - most shops would have said "you need all four wheels done" and not bother with quoting just the one that is the problem.
      Good honest mechanic, great vid Eric as always!

  • @salvatoreiorfida5889
    @salvatoreiorfida5889 Год назад

    I was in a Ford dealership some years ago and i overheard two technicians conversing. One told the other the window switch did not work. But tech could replicate the problem. Response, change the switch and charge the customer. These folks give your industry a bad name and has led to my distrust of almost all mechanics or better yet, parts changers. Glad you're not in either of those categories. Keep up the great work and thanks for watching, sorry. I meant thanks for showing

  • @mikep.5517
    @mikep.5517 Год назад +26

    For some of that stuff I wonder if it's a local reporter is checking garage integrity. Other shops may have said "You need an expensive clockspring to fix the horn. The no-start is because you need a new starter. ..." SMAR legit diagnosed the problems as a fuse and fob, ODM, turn signal bearing etc.BTW, what happened to Mrs. O's face? :)

    • @kevink4914
      @kevink4914 Год назад +6

      Don’t forget blinker fluid that they told her she needed 😂 I honestly think it’s a dealer as Eric mentioned she was taking it to. It’s the good old dealer scam where they keep her coming back for more money trick. They fix one thing and sabotage something else to fail for continued customer return for more business/ money. There is a lot of mechanics out there that do this to women mostly and a little bit to men who have no mechanical knowledge. Sad but so true on this one with women.

  • @wesleypulkka7447
    @wesleypulkka7447 Год назад

    Eric, you the guy! Fix everything and save the gal a bundle! Best outcome that can happen!

  • @silvergrizzly316
    @silvergrizzly316 Год назад +37

    Hey, if you're happy and the customer is happy, well then... I'm ecstatically HAPPY!!!😃😃😃
    Amazing job Eric! 👍👍

  • @mikemaccracken3112
    @mikemaccracken3112 Год назад

    Two hrs of my door rate is more than your labor on the invoice😂. Your community is lucky to have you and your business.

  • @318ishonk
    @318ishonk Год назад +20

    Sounds like that customer was happy even before you started the repair. Who thought you can make someone laugh with an estimate like that. You did well Mr. O!

  • @danielgeng2306
    @danielgeng2306 Год назад

    If I ever called my wife “ old girl” you would read about it in the news, and please if you wouldn’t mind pray for my eternal soul ! Lol you caught a bolt of lightning with this gal Mr. O !

  • @MannyFontes1968
    @MannyFontes1968 Год назад +32

    People would be so lucky to have you as their mechanic and I wish I had an SMA in my neck of the woods because I would be a customer for life.

  • @johnmack5784
    @johnmack5784 Год назад +23

    We get this same crap happening in Australia & the poor honest mechanic has to cop all the backlash. So Eric there is plenty of honest mechanics like you out there, very rare also!

  • @douglashollingsworth9749
    @douglashollingsworth9749 Год назад

    Excellent video as always!! I just wish SMA was in Louisiana, I would be a customer for life! You are the best, hands down!

  • @peterchesher5215
    @peterchesher5215 Год назад +13

    Hey Eric
    Long time viewer here from England and this is one of my favourite so far as not only does it show off your excellence in well thought through diagnostic....
    But it shows the other side of what most customers only see..... the invoice...
    Absolutely nothing wrong with any of your prices or rates etc.
    Love the clearness of the invoice.
    Sod the haters in the comments, those People forget that you can source stuff cheap on the internet, but they forget you'll be waiting for it to arrive and that vehicle will be taking up space and time. And if it's wrong you'll be waiting again for the correct part.
    Your local supplier may be dearer but the customer service they offer you is what you're paying for.
    Keep the video's coming and a few more estimates or invoices please.
    Kind regards
    Chesh

  • @TheWwong
    @TheWwong Год назад +1

    Thanks for showing us the repair estimate. My wife is now a little more understanding when I "need" to buy a new tool to do our vehicle repairs and upkeep.

  • @johnhenry5197
    @johnhenry5197 Год назад +17

    Another point of possible interest to you: The 2014 Subaru I used to own would set off the passenger seat belt warning if my cell phone, (ONLY when I had it plugged in and charging), was laying in the right spot on the seat. (Evidently near the sensor.) There was nothing else on the seat. I hope maybe this helps you sometime. Crazy huh?

    • @JRBRestorations
      @JRBRestorations Год назад

      This happens to my son’s 2020 VW Tiguan. He keeps the seat belt buckled on the passenger seat when driving with his cell phone on the seat.

  • @tpolarbeart
    @tpolarbeart Год назад +2

    I appreciate your openness and think with your skillset to be charging what you do is a bargain. I'd rather have you work on my car than any dealer even if you were more expensive

  • @davidandrews8618
    @davidandrews8618 Год назад +15

    Excellent upload! I'm always impressed with your methodical and patient diagnostic work. 🧐
    The way you narrate as you go through the process really drives home the massive amount of experience and knowledge you have. This can only come through years of hands-on work combined with constant study and research of the ever-changing operations of modern automotive systems.
    There is no shortcut to this level of service. It takes 10's of thousands of hours of your life...
    And what is your time worth? It is TRULY our most valuable and precious commodity, as we have an ever-dwindling amount of it and it cannot be replaced once it is spent. NO ONE has the right to ask you to JUSTIFY your price for your time. If they do, then they have determined that your time has no value unless it can be 'justified '. That's arrogance and ignorance of the highest degree. I don't work for, or do work for, those kind of people anymore. My life and work has been the better for it ever since. 🙂
    My motto:
    "This is the 'price' (estimate) I have put on my time. You are free to take it or leave it, but I will not 'give' you anymore of it explaining why."
    Thank you again for sharing. 🙏

  • @robertsmith2956
    @robertsmith2956 Год назад +2

    The nickel part is fine when you do it yourself, because you can replace it again later when it fails. When it is your livelihood, the time involved doing it again free of charge under warranty isn't worth it.
    I got a parts cannon break. For some reason the parts catalogs got changed, and the listed part no longer fits. With no replacement, I had to find the actual problem. 😊
    I know back in 2009 the right part was in the books since I had to buy the relay back then, and it fit. It was the same symptom, but was the fan connector, not the relay this time.

  • @rider547
    @rider547 Год назад +20

    That’s the great thing about this channel, not just great content but the up front and honest work that’s done. You’re a good man Mr. O! ( and a lucky man to have Mrs. O! ). Thanks for another great video! 👍🏻👍🏻

    • @robertsmith2956
      @robertsmith2956 Год назад +1

      I wanted to see where the auxiliary ground wire went.

  • @tomlombardo85
    @tomlombardo85 Год назад

    no need to explain to us Mr O, you are as honest as they come !

  • @Kenny_P_abz
    @Kenny_P_abz Год назад +11

    This feels like a secret shopper car, checking garages for integrity.

    • @zunar_j5_933
      @zunar_j5_933 Год назад

      Bet you guys are on to something here...

    • @JackS425
      @JackS425 Год назад +2

      Well shes fixing it. If she just wanted the estimate and then split id agree.

  • @chrisschultz6541
    @chrisschultz6541 Год назад

    Changed oil on 2 cars this AM. Now im a master mechanic.

  • @richardfulks2703
    @richardfulks2703 Год назад +9

    Thanks for the honesty about the repairs and screw the crybabies

  • @RandyFromBBlock
    @RandyFromBBlock 10 месяцев назад

    That horn fuse seemed like a trap. I was waiting for the BOOM !!

  • @Dirtyharry70585
    @Dirtyharry70585 Год назад +14

    Amazingly GM still puts modules directly expose to salt puke.

    • @iandouglas4992
      @iandouglas4992 Год назад

      To be fair this is about a 15 to 20 yr old car at this point

    • @TylersNeighborhoodGarage
      @TylersNeighborhoodGarage Год назад +4

      @@iandouglas4992 It's not. It clearly states in the video several times that it's a 2017 Enclave.

    • @flagmichael
      @flagmichael Год назад

      @@TylersNeighborhoodGarage The condition - in the salty PRNY - is 15-20 years old.

    • @Cheepchipsable
      @Cheepchipsable Год назад

      @@iandouglas4992Wouldn't be on the road after 15 years in that area.

    • @Fix_It_Again_Tony
      @Fix_It_Again_Tony Год назад +4

      Electronics can be packaged to be completely impervious to water. GM just doesn't care to do that because then they can charge you almost $600 for parts alone. Look at the fuel pump modules on the GM trucks that Eric has routinely shown us. It's clearly a choice to do these things.

  • @Jrubio40
    @Jrubio40 Год назад

    I’m mobile locksmith and I charged 150 whenever I have to program something with GM sps. I’m glad my prices aren’t that far off

  • @gjohnston7619
    @gjohnston7619 Год назад +45

    I think it is a set up car by some agency to check you abilities and integrity for car repairs. No doubt they will find that YOU pass with flying colors. great job

    • @crisprtalk6963
      @crisprtalk6963 Год назад +3

      my first thought.

    • @jimh.412
      @jimh.412 Год назад +3

      Then they wouldn't have had him fix the car if it was.

    • @KillaninjaFC
      @KillaninjaFC Год назад +2

      Which kinds of agencies perform these checkups? Sounds like useful info

    • @chrisholcar6278
      @chrisholcar6278 Год назад +2

      Here in the UK the DVSA has been known to use a “mystery shopper” car that has known defects and present it to an MOT testing station for an MOT test/inspection to see if they are honest and actually know the pass/fail criteria of the MOT test

    • @jeff7.629
      @jeff7.629 Год назад +2

      State of California Bureau of Automotive Repair will send out undercover cars to the SMOG test stations to test the abilities of the SMOG technicians.

  • @davidstreling3690
    @davidstreling3690 Год назад +1

    another great video,also did like the cost breakdown as well,, wish you where more local to my area,we have some real ding dongs here in alabamaaaaaa

  • @TracyCorbett
    @TracyCorbett Год назад +9

    Thank you for showing the estimate. Being a 1 man shop, the hardest thing I do is estimates. I would happily pay for a coaching group with you just sharing your estimates sometimes!
    I am surprised at your labor rates and really appreciate you sharing that too. We havent seen labor rates that low for probably 10 years here in Atlanta.

  • @glenharper3136
    @glenharper3136 Год назад

    Thanks for the video Mr.&Mrs. O. Always look forward to them.

  • @djsi38t
    @djsi38t Год назад +6

    The honk can be turned on and off when you lock the doors.I always turned mine off because I find it absolutely ridiculous that people are honking their horns every damn time they lock and unlock their doors!....Imagine this woman is COMPLAINING that she cant wake up the neighborhood when she unlocks her car....How awful!...You can hear it lock and unlock...you dont need to tell everyone within a quarter mile you are locking and unlocking your doors!.

  • @duanebuck193
    @duanebuck193 Год назад

    When you find a good mechanic, you learn to just be happy with the estimate because you know that quality work is being done! I do almost all my own repairs, but I also have a good garage in mind when something comes up that I'm not smart enough to deal with, and they've learned that I generally don't even blink at their estimates now - I just smile and ask when they think they might have it ready for me to pick back up.

  • @cephasrodgers9417
    @cephasrodgers9417 Год назад +13

    Thanks for another great video Mr & Mrs O. Not too difficult to win the job when the dealer is twice the price for half the work. Thanks for being honest and trustworthy, there are not enough people in the world like both of you.

    • @robertsmith2956
      @robertsmith2956 Год назад

      a wasp sting on the backside of your hand will puff it up so it doesn't leave marks when you punch her.

  • @gregferreira8309
    @gregferreira8309 Год назад

    Reasonable charge and that is because you know how to troubleshoot and fix the issues

  • @showersyko228
    @showersyko228 Год назад +4

    Eric I ran across something a few months ago I had never saw, I'm a full auto tech in a manufacturing plant so if I get it in my bays it was never good to begin with. Ac wasnt cooling on an acadia, checked all the fuse and relay was blowing but compressor wasnt kicking on ohmed all the wiring from the compressor back to the fuse box and climate control mod and found nothing. As I was looking at the dic the temp outside was showing -34 degrees and I thought that was strange because I'm inside a plant so got out the trusty MDI and a laptop to check codes found nothing, went into ambient air temp sensor and it had a recalibrate function so recalibrated it and wallahh, didnt know if you had saw that before in the field but I hadnt in the plant. It thought it was too cold to kick the compressor on, wierd man. but getting parts is pretty easy for me, usually have plenty of them and the cars are clean and that makes thing alot easier too, good vids man I watch them all the time, keep up the good work.

    • @hcox1111
      @hcox1111 Год назад

      Should have edited "weird" because you spelled it wrong. I before E except after C does not apply here.

    • @kevink4914
      @kevink4914 Год назад

      @@hcox1111ok and like you never make mistakes huh 💁‍♂️ is this the English classroom here ? Or is this just a Karen ?

    • @hcox1111
      @hcox1111 Год назад

      A lot of people screw up "their" also, if you spelled it thier then you are spelling it wrong. Just trying to help you not look uneducated.@@kevink4914

    • @showersyko228
      @showersyko228 Год назад

      @@hcox1111 Thanks Dr. Grammer, I'm a production mechanic not an English major so spelling dont get me paid.

  • @murphymmc
    @murphymmc Год назад

    I have as much faith in dealerships as I do politicians. Zero. Nice work, Eric.

  • @keithsrepairinc1608
    @keithsrepairinc1608 Год назад +8

    Transparency + Honesty 👍
    Your customers are very lucky to have you in their community Eric!

  • @rustyrat18
    @rustyrat18 Год назад

    Thanks for the information about the estimate. A little defensive pose with the explanation. Thanks for the video.

  • @KC-pf4tj
    @KC-pf4tj Год назад +10

    You’re worth every penny!
    Hell of a good technician…..

  • @jamesupton143
    @jamesupton143 Год назад +1

    Love how you and Mrs O get along. She is a good helper. Love the finger motion to come here and the head shake when you went to get her.
    Big E you are a master at what you do. Youe diagnostic skills are top notch. Keep up the good work.
    You made the ladies day. Stealerships get you coming and going.

  • @pawwalton2157
    @pawwalton2157 Год назад +8

    Eric is an honest mechanic, very professional and skilled! 😊

  • @weloveups831
    @weloveups831 Год назад

    Pretty shot Mrs. O's nails. Looking good!
    The estimate is proof of why new cars suck! All the gadgets are nice, until!

  • @WBOS72
    @WBOS72 Год назад +3

    Avoca is lucky to have you Eric, that shop rate is amazing.

  • @novaka240
    @novaka240 Год назад +1

    Sweet pen!

  • @raymondreiff8170
    @raymondreiff8170 Год назад +4

    You will not find a better Shop, This coming from someone who is also a Mechanic, At a better price for the work being done.....end of Story, Shops are Expensive to operate...

  • @gregeconomeier1476
    @gregeconomeier1476 Год назад

    Dang Mr. O. It looks like you need to raise your rates. Mrs. O. deserves it. 😁

  • @curtgomes
    @curtgomes Год назад +4

    Eric, thank you for your honesty. Your estimate is ABSOLUTELY reasonable. I long for the day when I can find an honest competent mechanic like you. It's about the same as trying to find an honest politician...... rare beasts indeed!

  • @gbodyman73
    @gbodyman73 Год назад +2

    Pulled horn fuse!
    Your Classic teenage son taking the car for joy rides at night.
    Pulled fuse so it doesn’t honk when using remote start, or when he locks it after coming back home.

  • @Allazander
    @Allazander Год назад +4

    A customer can always say no to an estimate and go to another shop, which is apparently what this customer did after getting the dealer's estimate. Eric's labor prices seem fair, he uses quality parts because he has to back them if they fail. He's upfront about diagnostic costs. I would love to have such an honest and fair mechanic to rely on.
    P.S. Sorry about Mrs. O's face, I hope she heals up real soon...
    =]

  • @KD9JLZ
    @KD9JLZ Год назад

    Very honest mancanic. Very fair price.

  • @bkon4675
    @bkon4675 Год назад +4

    Everyone could be so lucky to have such experienced knowledgeable mechanic in their town. Eric you saved her a lot of cash! Good man! Everybody's happy!

  • @mharry860
    @mharry860 Год назад +1

    My 2013 Ford Edge horn doesn't work, so I bought an air horn, but I only use it when driving past golf courses.

  • @papirivera4747
    @papirivera4747 Год назад +21

    I appreciate the fact that you showed the price. We don’t have anything to go off of usually. I already know most of us get ripped off but know just how bad does help. So thank you

  • @noeygarza6522
    @noeygarza6522 Год назад

    Perfect Quote.

  • @Wrenchingdaily
    @Wrenchingdaily Год назад +24

    Working 3rd shift sometimes has unexpected benefits. I’m getting paid to watch SMA 😊

    • @MrYAMAHA32177
      @MrYAMAHA32177 Год назад +2

      You're fired@!

    • @psantini5963
      @psantini5963 Год назад +2

      Me too

    • @anthonybrown2426
      @anthonybrown2426 Год назад +1

      I work third but I’m off for this is my Saturday but I have to go back in on Sunday night.

    • @MMA_GOLD8
      @MMA_GOLD8 Год назад +2

      Same. 11pm-7am. Wed/thurs rest days 🙄

  • @turner0224
    @turner0224 Год назад +2

    A really good video, thoroughly enjoyed the invoice portion. Puts everything in perspective. One question though, do you live and die by the Labor Guide ? I know it is all about the money, that’s why we work, but you have always struck me as a person that uses the guide as just that a guide. Modifying as you see fit.

  • @peterhodgkins6985
    @peterhodgkins6985 Год назад +6

    It's very interesting to me to see the costs associated with this kind of diagnosis and repair. Thanks for sharing that info! The ''missing' fuse did seem a bit like a setup at first, but it all made more sense when it was disclosed that she'd had the thing at the dealer before bringing it to you. No doubt the previous diagnostician removed the horn fuse in order to test the security system and simply forgot to reinstall it. It would be very interesting to see a written quote from the dealer!
    Lookin' forward to Part Ii!

    • @robertsmith2956
      @robertsmith2956 Год назад +1

      only thing I liked about a dealer repair is they left the temp sensor box under the hood, so at least I know they changed it. The job was free, they did it while I was buying a car, and thought I was trading it in. LOL
      Told them if the transmission goes, I'll be back to buy another one.

  • @PK15306
    @PK15306 Год назад +1

    Great video!

  • @chuckreardon935
    @chuckreardon935 Год назад +4

    Thanks for being willing to show us all the work and sharing your knowledge. Your prices are fair, especially considering your years of experience and knowledge.

  • @mikechiodetti4482
    @mikechiodetti4482 Год назад

    Hope you got those parts now. With gm and Ford union parts people on strike, good luck with that!
    Nice to see Mrs. O and by the way......Mrs. O, you are a beautiful young woman period.
    Good one Mr. O, on to part 2.

  • @goodtimes2654
    @goodtimes2654 Год назад +4

    Another nice job Eric. Prices are what the are . At least your customers know they get an honest job and the problems solved for what they are paying for . That’s all anyone can ask for, especially in todays world .

  • @TinManReloading
    @TinManReloading Год назад

    You are without a doubt the best automotive channel I’ve found. Thank you for doing your thing. I have a question though. Knowing what you know, what do YOU drive? I’ve seen your Jeep videos, and we’re a Jeep family as well after my last couple Buicks nickel-and-dimed us real good. Haven’t had an EVAP code yet on my Jeeps, but EVERY GM GAVE ME ONE 😂 The Jeeps just keep us on our toes with ball joints and whatnot. I have a WK and the wife has a WK2, but I REALLY miss my WJ. Sucker had a quarter million miles on the big 4.0 liter when I sold it. Alright, I’m done blabbing. Thanks, Eric 👍🏻

  • @patrickladue439
    @patrickladue439 Год назад +3

    The mysteries of diagnosing through the fog of a previous technician's work... The horror! Great work! I enjoy and learn from your videos.

  • @dayslife
    @dayslife Год назад

    Mr Eric O saved the day again ...👍

  • @brianvarner
    @brianvarner Год назад +4

    I bought a new one of these when they first came out, Tiger Woods drove the same brown Enclave as me. Should have known as a technician not to buy first year models. This thing fell apart in my hands over the course of a year. It was in the Buick shop seven times. My salesman encouraged me to seek lemon law protection. I patiently let them fix it and then traded it in for a GMC truck (didn't want them to pass the problem to someone unsuspecting).It was better but now I am firmly a Toyota and Lexus only fan.

    • @Cheepchipsable
      @Cheepchipsable Год назад +1

      What makes you think it wasn't out on the lot straight after you traded it?

    • @brianvarner
      @brianvarner Год назад

      They solved main issue finally then I traded it. I knew beforehand the salesman had a buyer at the ready with all the information of troubles@@Cheepchipsable

    • @NBSV1
      @NBSV1 Год назад

      @@CheepchipsableThat’s why he let them fix it before trading it in.

  • @daveslomski9612
    @daveslomski9612 Год назад

    Thank you for showing the estimate!

  • @ozzykrahn806
    @ozzykrahn806 Год назад +4

    mrs o isnt a disgrace

    • @notmeatall70s
      @notmeatall70s Год назад

      She's all dolled up here today. I caught a side mirror peek 😊

  • @pookatim
    @pookatim Год назад +1

    I worked at a car dealership back in 1972. When estimates were given to customers that were so ridiculously high, it was referred to as a "don't want tax". That means the dealer service did not want the job. Usually, this was because it was too much of a pain in the ass and took too long to do. They preferred jobs that were relatively easy and quick to perform so they could get them done quickly yet charge the full book cost. A good example was something like a heater core replacement. These jobs were always "don't want". Another tactic, if the customer still wanted the work performed was the "sunshine treatment". That was when the car would be left outside in the back for weeks telling the customer some part wasn't available. Either the customer would take the car somewhere else or eventually, they would fix it at an exorbitant price. Not saying they still do this but it was SOP back then at that dealer. If you needed brakes, an alternator or radiator something like that, no problem. If it was much more involved? "Don't want tax".

  • @John_Ridley
    @John_Ridley Год назад +7

    On the key fob, I've found that usually it's crud/carbon buildup on the connector pad under the conductive rubber of the button. Popping it open and cleaning the contact surface with a Q tip and isopropyl alcohol takes about 5 minutes and almost always fixes the issue.

    • @jimh.412
      @jimh.412 Год назад

      Did Sweet Project Cars teach you that? 🤔

    • @John_Ridley
      @John_Ridley Год назад

      @@jimh.412 Probably not since I've been doing it since the 1980s and I don't know that channel.

    • @jimh.412
      @jimh.412 Год назад

      @@John_Ridley So you say? Keyfobs didn't come out until late 80's early 90's.🥱

    • @John_Ridley
      @John_Ridley Год назад

      @@jimh.412 Back then of course it was TV remote controls, it's the same kind of button. Gold plated PCB traces under a conductive coated silicone buttons. Exact same problem and solution though.

  • @CadgerChristmasLightShow
    @CadgerChristmasLightShow Год назад

    I'm a person who has mostly owned old cars and fixed stuff myself, so 1300 bucks for such small problems seems insane to me. But in the context of a pretty new car and comparing to dealer prices while using OEM parts, your estimate seems extremely fair. I always get the cheapest parts and usually it's fine, but sometimes it's not, it's my own cars. As a mechanic it makes the most sense to use known good parts.

    • @oldschooldude8370
      @oldschooldude8370 Год назад

      Carquest premium, wagner & duralast gold stuff is fairly priced & good quality. Dorman is questionable depending on the part.

  • @colestowing8695
    @colestowing8695 Год назад +13

    I lost my shop during coof. Watching this and back seat driving while you repair stuff makes me REALLY feel the need to get back in the game

    • @flagmichael
      @flagmichael Год назад

      That's the Devil whispering in your ear! I love working on cars except when I'm actually working on them... and the cars get tougher to work on every year. The one that ruined it for me: replacing the clutch in my son's Acura Integra. The new one lasted a couple of days until the new pilot bearing seized. Aaaahhhh!!!!

    • @brnmcc01
      @brnmcc01 Год назад +1

      Coof?

    • @edwarddiekhoff859
      @edwarddiekhoff859 Год назад

      @@brnmcc01Covid

    • @colestowing8695
      @colestowing8695 Год назад

      @@brnmcc01 coof = covid. force of habit-got used to censoring myself because for a long while messages would disappear if they had the word "covid"

    • @jimh.412
      @jimh.412 Год назад

      @@brnmcc01 COVID b.s.

  • @mixpick138
    @mixpick138 Год назад

    I have deep seated Dealer anxiety --even when the car is new and on warranty! Lol
    Great/fun vid and great work as usual! For peeps all over the world, there are local shops like South Main near you --you just gotta' put the time in to find 'em (or take your rig to South Main if you are close enough :).

  • @mygolfballsannoy
    @mygolfballsannoy Год назад +1

    Oh, thank you for showing the bill, all of us wonder but it’s never shown or talked about that. We appreciate it and I considered buying a similar car but with all the bad reviews on it, I passed and bought a 22 Sorrento, wish me luck.🤣

  • @curtisgore1611
    @curtisgore1611 Год назад

    My wife has a 2014 acadia and you're rite about the timing chains and transmission. Lol

  • @mojunk19
    @mojunk19 Год назад

    Very fair price for the work performed. Your area is very lucky to have a shop like yours.

  • @johntuttle5396
    @johntuttle5396 Год назад

    Eric! You forgot to check the blinker fluid level when you changed the bulb! It might have to be topped off! You're slipping! I'm sure the dealer's tech wouldn't have made that error! 😃

  • @xoxo2008oxox
    @xoxo2008oxox Год назад

    You need some preprinted forms of the "ID-10-T There's your problem Lady! "...Fuse missing_Check, Bearing failure noise_Check, Low Signal Fluid_Check... :)

  • @stex1985
    @stex1985 Год назад

    Good job emotion! Just wish you were closer to my abode. You would definitely have a new customer

  • @s99614
    @s99614 Год назад

    Thank you for showing the pricing!

  • @MgoBlue24
    @MgoBlue24 Год назад

    seems like a pretty fair estimate considering taking that rear fascia off could be opening a can of worms

  • @davetaylor4741
    @davetaylor4741 Год назад

    Unfortunately a majority of garages try to rip you off. It is also often worse for the ladies because they think they can get away with more. To find a one stop shop that does everything like you do. And justifies the cost. Is rare. All credit to you.

  • @davidkarpen5686
    @davidkarpen5686 Год назад

    Eric, it’s a good thing you held that incandescent light bulb with a paper towel or I would have freaked out and got triggered like when you Weld, solder, use crimp and seal connectors, use hand tools, refer to electrical schematics etc.! Thank you for knowing and caring for your audiences mental health.

  • @Papabearsmoto
    @Papabearsmoto Год назад

    Was kind of weird about the whole fuse thing. Thanks for the vid again.

  • @DaddyBeanDaddyBean
    @DaddyBeanDaddyBean Год назад

    Honda dealership told my wife the "passenger airbag disabled" light was because the car thought her purse on the passenger seat was a small child - it's a safety feature, not a problem. She asked if they were sure? They were. Was the light on when they looked at it just now? It was. Where's my purse? (crickets) She didn't even have her purse with her - in the passenger seat or otherwise - and there was nothing at all in the passenger seat.

  • @jimwilhelm4343
    @jimwilhelm4343 Год назад

    Great video. Loved your notes on the estimate. I have always wondered what the 'money variable' is on a lot of the work you do. Another item people should keep in mind re price on parts and labor is that you are giving customer a guarantee on the parts and the great work you do for the repair. I have commented before, and will say it again. I really wish you worked near where I live (Oregon). I would use you for all my repairs. Oh and Oregon does not have a rust and salt issue with their cars. My 2000 Sienna is still running great, without any rust issues! Have a good day. Thanks for posting.