Mobile Detailing Business Challenges, Troubles: Dealing with Underprepared Customers and conditions

As a new mobile detailing business owner, one of the biggest challenges you may face is dealing with customers whose cars are not ready for a detail. From underprepared customers to unready cars, navigating these situations can be tough. In this video, we'll explore the common reasons behind these issues and provide practical tips and solutions to help you overcome them. We'll cover everything from effective communication strategies to managing customer expectations, as well as tips for dealing with customers who don't provide a clear driveway for you to work on their car. With these strategies in hand, you'll be able to handle these challenges like a pro and build a successful mobile detailing business.

[@Serj772]

If I was at the beginning of my business, I'd allow the rebook. If not, I'd extra charge for the time and gas lost, you are a detailing company, not uber (not sure that's the best thing even if you're a big company).
Maybe you can have an advance payed up to make sure the client takes some of the risk. Like 10-15% paid in advance for the online bookings, alongside with bulletmarked steps: you need to have the car accesible, make sure there are no kid chairs inside etc,

[@michaelsMobiledetailing]

Thanks Sergiu, I’m in my third month, the customer did rebook. They were apologetic and will be prepared. This has been a great learning opportunity for me.

[@DETAILINGDETAILING-hb7bj]

Sad no consideration or respect.
Some treat us disrespectfully in the labor force and want us to work for below minimum wages.

[@michaelsMobiledetailing]

True that. Most customers are awesome, you meet all kinds when your in a service based industry.