Service Versus Hospitality: Why Guest Loyalty Depends on BOTH
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- Опубликовано: 8 сен 2024
- There's a big difference between service and hospitality. Your guests expect to get good service, and even exceptional, world-class service will only impact your guests up to a certain point.
If you want to create loyal, happy guests, you'll need more than great service. You need genuine hospitality!
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