Habe das bei allen beiden meiner Lampen mindestens 10mal probiert. Funktioniert überhaupt nicht. Wer sich so etwas ausdenkt hat einen Nobelpreis verdient 👍
This reset is a nightmare, it does not work at all. I've bought a Eglo Turcona-C 98565, lamp was not red after plugging it in and lamp is not reacting to remote at all. I've tried reset like 10 times already, it does not work, it always just glows white as usual. My on/off timing is very accurate, I'm doing everything in sync with the movie.
Hello, please turn the lamp OFF for at least 30 seconds before performing the reset sequence. At the end of the sequence, the lamp should start flashing and after that shine in red. If this does not work, the lamp may be defective. Please exchange it for a new one at your local dealer! we are sorry for the inconvenience! kind regards, SUPPORT
@@EGLOunited Unfortunately, it does not help. I've spent a total of ~3 hours on it. The previous Eglo lamp that I owned had no such issue. I'll contact the seller for a replacement.
@@Mroczny0 Hello, okay - we are really sorry for the inconvenience! the luminaire will defintely be defective - please exchange it for a new one at your local dealer! if you have any further issues - please do not hesitate to contact smart.support@eglo.com anytime! kind regards, SUPPORT
@@simshady Hello, we are verry sorry for the issues! please contact smart.support@eglo.com for more help! also, you can exchange the product for a new one at your local dealer - as it may be defective! thanks! kind regards, SUPPORT
Hallo, habe ein problem mit der deckenlampe. Bzw mein Sohn. Am anfang lief alles recht gut. Steuerung per app usw.... Nun aber leuchtet die Lampe schach rot/rosa. Beim ausschalten per Lichtschalter dauert es einige Sekunden bis die Lampe aus ist. Ein reset funktioniert leider nicht. Was kann ich machen ? Grüße
My lamp is Eglo 32589. It is not responding in the application, not able to add as a new device and this reset procedure is not working for me. Would it be so hard to add a simple button for factory reset? I've tried multiple times. It seems the lamp is totally dead. Do you have any other idea?
Hello, please let the lamp shut OFF for at least 30 seconds before starting the reset sequence! Also perform the sequence by using the wall switch! Kind regards, EGLO SUPPORT
Hallo. Ich wollte 3 dieser Eglo Led Connect Birnen an einem eizlenen 3er-Lüster anbringen. Das funktionniert nicht. Getrennt, an einer einzelnen Lampe funktionnieren sie. Kann es sein, dass die Glühbirnen sich keinen Stecker teilen können?
Hallo, wir vermuten mal das dies eher an Ihrem 3er Luster liegt... Sollten Sie weitere Hilfe benötigen, senden Sie jederzeit gerne ein Mail an smart.support@eglo.com mit freundlichen Grüßen, EGLO SUPPORT
Warum kann man da nicht einen kleinen Taster an dem Leuchtmittel integrieren? Notfalls innen, mit einem Loch - und dann kann man mit einer gebogenen Büroklammer gant leicht einen Reset machen ..... Wollte man wieder mal 5 cent für ein Teil (den Taster) sparen?
Hallo, Vielen Dank, dass Sie sich für die Produkte der Firma EGLO interessieren! Ein Reset Knopf ist aus unserer Sicht keine optimale Lösung. Wenn man beispielsweise 15 Leuchten oder mehr in einen Raum installiert hat, müsste man dann zu allen Leuchten immer einer Leiter nacheinander aufsteigen um diese zu resetieren. Deshalb haben wir uns für die oben angeführte Methode entschieden. Vielen Dank für Ihr Verständnis! SUPPORT
Hello, this reset sequence is designed to stop children from resetting their home 5 times a day playing with the light switch ;) Have you tried to leave the lamp turned OFF for at least 30 sec. before starting with the sequence? kind regards, SUPPORT
Hallo, Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal. Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen, dauerhaft rot zu leuchten! Dann kann die Lampe wieder mit Ihren Controllern verbunden werden. mit freundlichen Grüßen, SUPPORT
i have an EGLO ceiling Lamp buyed yesterday. I cannot reset the lamp with this procedure and the App doesn't recognize it anymore. This procedure simply doesn't works anymore, at least with the last models.
@@EGLOunited it's a square celing lamp. I don't remember the model, because i throw away the box. Was not the reset procedure in the video universale for all your lamps?
Hello, mine only seems to flash green like said in the video but never has shown me red at the end. I’m still unable to connect both bulbs I’ve purchased … Trying every tutorial there is ! Do you know what could be wrong ?
Hello, If the reset sequence does not work, please exchange the luminaire for a new one - as yours may be defective! we are very sorry for the inconvenience! kind regards, SUPPORT
Wir haben und eine Totari-C Ceiling Lampe gekauft ich kann sie leider nicht zurücksetzen, habe es nun öfters probiert. Die Fernbedienung ist in der APP hinterlegt aber die Lampe nicht. Mit der Fernbedienung kann ich es steuern. Hab auch Problem beim Eglo PLug PLus den mit der Alexa zu connecten. Bräuchte bisschen Unterstützung. Danke
Hallo, Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal. Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen, dauerhaft gedimmt zu leuchten! Dann kann die Lampe wieder mit Ihren Controllern verbunden werden. Sollte diese nach mehrmaligen Versuchen immer noch nicht funktionieren, könnte es sich um einend Defekt der Leuchte handeln. Bitte tauschen Sie diese dann einmal gegen eine neue aus! Vielen Dank für Ihre Geduld! SUPPORT
I have tried this many times now but it wont work! The Lamp just keeps shining yellowish and the remote wont connect at all. Do you have any idea what I could do now? I have the EGLO Art.-Nr.:99417
Hello, Please let the lam shut OFF for at least 30 second prior starting the sequnece! Are you using the wallswitch? could this help? kind regards, SUPPORT
Hello this issue does not affect the functionality of the lamp itself! it seems like the wrong software has been placed on it - but as mentioned - this only affects the picture and the name, We are extremely sorry for the inconvenience! If you want, you can change the name and the picture of the lamp within the app yourself! kind regards EGLO SUPPORT
Hi, should this work also with ROMAO-C? I did reset of the remote controller and I need to pair remote controller with light. But I was not able to reset the light. When I turn light off, it takes several seconds before the light goes out (I guess takes some time to discharge the power adapter). Is this sequence really applicable if light does not go out and is still shining?
Hello, okay, in order to perform the reset, you must adjust the sequnece to the delay of your lamp. otherwise the reset will not work. it can help to connect the lamp to a switchable plug in order to get rid of the delay. sorry for the onconvenience! kind regards, SUPPORT
@@EGLOunited I have bought my #99026 while store was clearing and have got the last one. Mine is missing it's remote contol. Can I use it with a cell phone a d BT only?
Schalte das Eglo Panel heute an, leuchtet nur noch blau (letzte Einstellung). Habe alle möglichen Reset-Varianten durchgespielt, aber kein Erfolg. Lampe gerade mal 2 Wochen alt! Wo liegt das Problem?
Ich weiß die Antwort kommt etwas spät, aber ich glaube dass du den selben Fehler wie ich gemacht hast und dieser wäre: das Licht über die App an und auszuschalten. Du musst das Licht über den ganz normalen Lichtschalter wie in diesem Video erklärt ausschalten und die Zeitabstände genauestens einhalten. Freue mich über deine Rückmeldung
@@SamCrafterr ok, alles klar. Bei mir lag es tatsächlich am alten Dimmschalter, der für die vorherige Lampe eingebaut war. Hier gibt es wohl Probleme mit der Spannung - je nach dem, wie der Schalter eingestellt ist - somit habe ich mir einen klassischen Kippschalter einbauen lassen, und - voilà, es funktioniert wieder einwandfrei. Danke für Deine Unterstützung!
@@SamCrafterr Hallo, wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
Hello, If you have a tunable white luminaire, it will start blinking after the sequence - then shines in 100% for a few seconds and after it will dim itself down to 50% kind regards SUPPORT
Ich habe 3 Pannel leuchten, 2 im Wohnzimmer und eine im Schlafzimmer. Seit ein paar Tagen ist mir aufgefallen, dass ich mit der Fernbedienung nur noch eine leichte im Wohnzimmer steuern kann (obwohl beide mit der selben Fernbedienung steuerbar sind). Ich habe auch versucht die Leuchte über die AwoX App zu steuern, leider ist diese in der App grau und beim anklicken kommt die Meldung 'nicht in Reichweite', selbst wenn ich darunter stehe. Ich habe die Leuchte aus der App gelöscht und wie auf der Webseite beschrieben mittels Fernbedienung resetet, leider klappt nichts. Irgend eine Idee? Kann was mit dem Sensor in der Leuchte nicht stimmen?
I ve got a sealing lamp, it isn't a connect product. How do I reset this lamp? Since the lamp it's behavior doesn't correspond to the input of the remote! When I want to change its color temperature it just goes to a brighter mode. Also on and off buttons do not work.
Hallo, wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
Hallo, wir haben bereits auf Ihren Kommentar in dem anderen Video geantwortet. Sollten Sie noch Probleme haben, können Sie sich jederzeit unter "smart.support@eglo.com" melden. Vielen DANK!
Hi, I did a resent on my lamp and now it’s red as it is supposed to be, however I can not pair the remonte even knowing I tried to reset it as well, what should I do?
Hello, so now please reset the remote following this instruction: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote starts blinking. Then the remote is reset to factory setting. Now you can connect the two products again. kind regards, EGLO SUPPORT
Did the reset but my lamp doesn't save last Light selected. As soon as I turn the switch off and turn the Light on it altas start red and hsve to use app to change.
Hello, i tried the Reset many Times now but it doesn't work. The lamp doesn't Turn green/red at the end. It just blinks either fast or slow. Any suggestions?
Doesn't work for me. After having worked perfectly the day before, one morning my lamp started to slowly blink red and I cannot connect to it any more via smartphone although the app recognizes the lamp to be turned on, when it's turned on. So I deleted the lamp in the app and tried to reconenct to it. The app finds the lamp, but cannot connect to it. So I tried this procedure. The reset however doesn't work, it just goes back to slowly blinking in red. Any advice?
Hello, please try the sequence again but try to turn the lamp OFF for at least 30 seconds before performing the reset sequence. At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again. If this does not help, the device may be defective. If this is the case, please exchange the lamp for a new one at your local distributor! kind regards, SUPPORT
Hallo, Haben Sie versucht die Leuchte vor Beginn der Sequenz einmal für 30 Sekunden ausgeschalten zu lassen? Besteht eventuell eine zeitliche Verzögerung zwischen dem drücken am Lichtschalter und eigentlichem ausschalten der Leuchte? mit freundlichen Grüßen, SUPPORT
@@EGLOunitedKönnte die Verzögerung beim z.B. Einschalten der Grund dafür sein, dass der Reset nicht funktioniert? Ich habe es nun so oft probiert, auch mit Berücksichtigung der Verzögerung, aber es funktioniert nicht.. Gibt es keinen anderen Weg die Lampe zurückzusetzen?
Hallo,@@user-vp4yc7cu4f Ja - die einschaltverzögerung kann definitv ein Grund dafür sein, dass der Reset nicht funktioniert! Können Sie vielleicht einmal versuchen die Lampe wo anders anzuschließen - etwa an einem externen Schalter? Bitte lassen Sie die Leuchte auch min. 30 Sekunden ausgeschalten, bevor Sie den reset versuchen!
Ich habe es auch zig Male Probiert. Ich habe zwei identische Leuchten parallel geachaltert, bei einer hats irgendwann funktioniert bei der anderen nicht. Das ist vollkommen unmöglich bei Parallelschaltung😂
My light is always red. I can’t control it with my remote. After resetting it shows green for a while and then it becomes red again. What to do ? Please response
Hello, then the reset wass successful! please try to reset the remote as well: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote starts blinking. Then the remote is reset to factory setting kind regards, SUPPORT
Hello, This sequence is not working for my SMLm-c13g-E27. I left the lamp off for longer than 1 minute before I started the procedure but the reset does not seem to work for me. Also the reason I wanted to reset the lamp is that it suddenly stopped connecting to the awox smart connect app. Do you have any suggestions for me?
If installed in the AWOX App you should open the Controller menu Keep your finger on the remote Symbol and wait for the Details screen. (Make sure the remote ist active in Smartphone app ( press on and blue button at the same time for some secomnds till remote flashes) There you can tip on the garbage tray and erase the remote in the app which simultanously resets the remote whilst killing the pairing. After that log in the remote for new. open the remote menue and activate all Buttons for the lamps you want to Control. Make sure to tip on the save button (floppy Disc Icon). And my final hint: make sure you have a proper BT device to run the AWOX app. I own 2 androids not capable to Keep stable BT connection. Just one Apple device works fine. Good luck.
Hello Mr. Tsitsiridis, Please let the lamp shut OFF before the start of the sequence for at least 25 seconds and try the sequence 2-3 times after another! If you are experiencing trouble resetting your product, please contact smart.support@eglo.com kind regards!
buona sera, siccome la lampada (codice 34038) non viene rilevata da AwoX HomeControl, dopo averla spenta per almeno 30 secondi, ho seguito passo a passo il video sopra, ma non si resetta (non lampeggia), anche ripetendo la procedura un paio di volte. come posso procedere? grazie
Hallo, Der RESET MUSS AN UND FÜR SICH immer funktionieren - bitte versuchen Sie mal die Leuchte vor Beginn der Sequenz für ca. 30 Sekunden lang ausgeschalten zu lassen. mit freundlichen Grüßen, SUPPORT
Hello, what Art.Nr do you have exactly? is it a CONNECT product? if it is, please try to leave the lamp shut OFF for at least 30 seconds before starting the sequence! did that help? kind regards, SUPPORT
@@EGLOunited ich habe die Deckenleuchte Optica C. Es ist eine Fernbedienung und Leuchtmittel im Paket enthalten, aber laut ihrer Homepage bietet diese Leuchte keine Fernbedienung und keinen Farbwechsel. Das kann doch nicht sein, denn auf der Verpackung wird damit geworben und es ist ja auch eine Fernbedienung dabei...
@@michaelselk2022 Hallo, hier handelt sich offensichtlich um kein Produkt der Serie CONNECT - bitte senden Sei einmal ein paar Bilder Ihrer Leuchte und der Verpackung an smart.support@eglo.com SUPPORT
Hallo, Ich habe die Lampe montiert, jedoch ist die Lampe nicht rot sondern blau und habe sie jetzt auch schon mehrmals geresetet, aber es funktioniert nicht
Hallo, Haben Sie die Leuchte mittels dem Lichtschalter zurückgesetzt? Bitte versuchen Sie mal die Lampe min 30 Sekunden vor Beginn der Sequenz ausgeschalten zu lassen! Konnte dies helfen? mit freundlichen Grüßen, SUPPORT
@@Jana-ki7yz Hallo, Okay, dann tauschen Sie die Leuchte bitte einmal gegen eine neue bei Ihrem Händler um, da es sich eventuell um einen Defekt handeln könnte! Es tut uns sehr leid das Sie Probleme bei der Installation der Leuchte hatten! mit freundlichen Grüßen, SUPPORT
During the second 13 second on phase my light just turns off after 8 seconds this interrupting the resetting process. It's not just during the resetting process but everytime I turn it on eit just goes off after 8 to 10 seconds. And the app says that im out of range after ot went off by itself
Dear CorpMaier, thanks for your message. Unfortunately, it seems like your lamp is defective! If this is the case, please exchange it for a new one! Sorry for the inconvenience!
This reset procedure did not work for me. I've turned the lamp off, waited one minute and followed the video afterwards. I've tried it about 10 times now without succes. I've had another Eglo LED panel before (I had to return it because of other issues) on which this process worked, but this one just won't reset.
I want to add that I've tried resetting the device via my phone and via the remote, according to the instructions on the Eglo website. Now I have my lamp stuck in "color cycle" mode whilst it is disconnected from my remote and my phone... As far as I have read the only way to connect my phone or remote again is to reset the lamp, which doesn't work.
@@simshady hello, it is very important toperform the reset with the WALLSWITCH. if the RESET does not work after trying multiple times - this might be indicating that the luminaire might be defective! in this case, please exchange it at your local reseller for a new one! sorry for the inconvenience! kind regards, SUPPORT
Hello, We did a combination like that for various reasons. Firstly - we didn’t want kids to reset the lamps all the time by playing with the lightswitch at home. Especially when there are more than just one light connected to the wallswitch. Furthermore, a button on the back of the lamp is also not a good solution - because then you would always have to get a ladder and dismount the lamp. Also annoying when there are more than one lamp. This is the reason why we came up with that reset procedure! We hope that you now have a better understanding why we decided us to go for that procedure! kind regards, SUPPORT
@@EGLOunited That might be the problem: For you 1s+6s+1s+6s+1s+6s+12s+6s+12s+6s is "only about 30sec". For the rest of the world is 56sec. So should we be twice as fast with the sequence to meet your "30 secs"? I tried it now for ~10-EGLO-times (19 real-world-tries). This is crap, i'll return my 150€-lamp!
@@matthias.schneider Hello, please try to turn the lamp OFF for at least 30 seconds before performing the reset sequence. normally it should work just fine then! If the reset sequence really does not work, please exchange the lamp for a new one, as it may be defective! We are really sorry for the inconvenience! If you need more help on setting up your system, please do not hesitate to contact "smart.support@eglo.com" kind regars, SUPPORT!
Hello, please press and hold the button on the PLUG PLUS for 10 Seconds - until you can hear a clicking noise from the relais inside it! Then the LED should start flashing to confirm the reset! kind regards, SUPPORT
Hello I just resetted my bulb like the video and once the red light was on I tried to reconnect it with the remote (that i had previously resetted to the factory level) and now the remote doesnt work anymore. What should i do ?
By the way, the remote stopped working after I installed the app and the app still work to control the light. Does it mean that i can either use the remote or the app ?
Please reset the remote as follows: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote start blinking.
Hello, please try again and keep the lamp shut off before starting the sequence for at least 30 seconds. If this still does not help, the lamp might be defective. Please exchange it for a new one at your local seller! We are really sorry for the inconvenience! kind regards. SUPPORT
Hello. This Sequenzen doesn’t work for me. Either the remote nor the smartphone aren’t able to connect to that lamp. I can use it but I can’t Dimm it or change the warmness. What can I do? I payed 150€ for that lamp 😔
Hello, to use both products at the same time, you have to first add the remote to the APP: www.eglo.com/connect/Support#answer70604 kind regards, SUPPORT
I can't get the light to connect anymore! It is red, as if it was reset, but when I try to do the reset procedure, it stays red, and doesn't flashes Green.... What should I do?!
Hello, please try to turn the lamp OFF for at least 30 seconds before performing the reset sequence. At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again.
@@EGLOunited that doesn't in fact happen. Via the Awox app it tells me to switch on and off for 7 times for 1 second the lamp and it actually turns red. Then I try and do the procedure to connect it via wifi (switch on and off for 3 times, it flashes blue, then again with the slow flashing), but when I try ti connect via wifi to the lamp "AP_ConfigXXXX..." it always says that it's impossible to connect to the device and the lamp becomes red again...
Hello, you coul try to reset it as follows: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote start blinking. then you cann add it to the app again! kind regards, SUPPORT
Bitte setzen Sie noch die Fernbedienung wie folgt auf Werkseinstellung zurück: Drücken und halten Sie die Taste „Ein“ und „Farbzyklus“ und halten diese für ca. 3 Sekunden gedrückt (bis die LED auf der FB ein paar Mal blinkt). Dann sollte es möglich sein, die Leuchten mittels 3 Sekunden langen Drücken der „EIN“-Taste mit der Fernbedienung zu verbinden.
@@EGLOunited Hallo, wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal. Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen dauerhaft rot zu leuchten. Danach kann die Lampe wieder mit Ihren Controllern verbunden werden.
Please make sure if you have a connect BLUETOOTH device or a WIFI device. With Bluetooth you don’t need it to shine in blue, use this sequence in the video above to reset the lamp. After that add it into “my devices”
there are at least 3 versions of switch resets to find. For Fueva C you should use the 0,5s on 3s off (3times) followed by 5s on 3soff ( 2 times) scheme to reset your lamp. Good luck.
hello, Turn the lamp OFF for at least 30 seconds before performing the reset sequence. At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again. did that help? kind regards, SUPPORT
@@EGLOunited thank you for the reply. Still not working. I have done the sequence times now and with the 30+ second wait and its still only light blue.
@@tommya1970 Hello, okay- then the product might be defective, please try to exchange it for a new one at your local distributor. sorry for the inconvenience! SUPPORT
Hi. My lamp was working fine until someone made something that disconnected the controller. I've done this many times but the only way it works is through phone. I also tried to connect my controller via phone but no success. Pls help. Thanks
Hello, yey, you will also need to reset the remote! this works as follows: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote start blinking. now the remote can be paired to the app again! kind regards, SUPPORT
Hello I’ve tried so many times to connect my light to the wifi. But it has never worked. I’ve stopped to count, but I’m around 50 times. I’ve got the rectangle light and I do the commands with the remote control, it doesn’t work. Yet I do exactly what they say and at the right time even though it is really difficult with the remote control… And I did power off for at least 30 seconds and then did the manipulation, which is not easy, but It NEVER worked. This is too late to get a demand exchange because I got the light for one year at least. I really needed to get the control on my phone because the remote is not that practical and easy to use and it lets less control possibilities. I’m really disappointed due to the price of the light (100€) and the fact that the app control does en work with me. PS : there is not the same orders according to the app or this video…
Also, I’ve got two exactly same lights at home and I tried with my sister’s one, and it didn’t work neither yet I followed the right steps. This is not a dysfunction, it just doesn’t work at all !
Hello, please contact "smart.support@eglo.com" and we will be happy to help you! please also include the Art.Nr of your devices, which APP you are using and what smartphone! thank you! SUPPORT
This is a Bulbshit! There is no other colours except yellow, no matter how many times I try to reset the Bulbshit, can't connect to the 'APConfig_XXX network' because there is no such network, no matter if Bulbshit is on. And, of course, I did the factory reset first, I tried to reset the Bulbshit properly and my Bluetooth and WiFi is ON.
Hello Mr. Bradac, Please let the lamp shut OFF before the start of the sequence for at least 25 seconds! normally it should work then... If you are experiencing trouble resetting your product, please contact smart.support@eglo.com kind regards!
Olá Filipe, Por favor verifique que a lâmpada se encontra na cor vermelha. De seguida, carregue durante 3 segundos no botão ON do comando. O comando deverá funcionar. Caso não esteja a funcionar, por favor entre no nosso site em www.eglo.com/pt/comando-a-distancia ou envie-nos um email para smart.support@eglo.com e entraremos diretamente em contacto consigo. Muito Obrigado.
Hello, did you try it with leaving the lamp shut OFF for at least 30 seconds before starting with the sequence? Normally this should help! Otherwise feel free to contact smart.support@eglo.com at any time! thanks! kind regards, EGLO SUPPORT
@@EGLOunited One year later I tried again with your video and your advice and IT WORKED. Thank you so much ! It wasnt a waste of money it needed this time off I guess :)
97961 - reset does not work. The lamp does not respond to the remote control in any way. The first time the red mode was turned on, there was no. RU: 97961 - Сброс не работает. Лампа никак не реагирует на пульт. При первом включении красного режима не было.
Hello, Turn the lamp OFF for at least 30 seconds before performing the reset sequence. At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again. did that help? kind regards, SUPPORT
@@ScorpionPHP thanks for your answer! please also try to reset the remote control as follows: Please Hold the „ON“ Button and the „color-Cycle“ Button and hold them simultaneously until the LED on the remote starts blinking. Then the remote is reset to factory setting does pairing the lamp and the remote work now? kind regards, SUPPORT
@@EGLOunited The remote control was reset and connected to the "Smart Control" account, the problem is in the lamp, I can not get it to glow red in order to bind it to the remote again. I am not in the apartment where this lamp is, there is a renovation, so it is difficult for me to repeat attempts.
@@ScorpionPHP Okay, so please try to reset the lmap until it can be paired within the AWOX APP, if this does not work - maybe the lamp is broken. then please exchange it for a new one! We are sorry for any inconvenience! kind regards SUPPORT
Es hat nicht funktioniert die Lampe ist weiß geblieben Wir möchten die Lampe auf das zweite Handy installieren und es geht nicht Was können wir machen Die Lampe wird nicht rot
Hallo, Bitte versuchen Sie mal die Leuchte vor Beginn der Sequenz für min. 30 Sekunden auszuschalten. Sie können auch die Sequenz 3-4 mal wiederholen. Um die Leuchte auf dem anderen Handy steuern zu können - müssen Sie sich lediglich mit dem selben Konto dort anmelden. mit freundlichen Grüßen, EGLO SUPPORT
Hallo 👋🏾 Habe 3 Lampen und alles funktioniert super und ebenfalls mit der App habe ich keine Probleme. Nur ist es so dass es bei einer Lampe (bei mir im Schlafzimmer) auch nach dem ausschalten der Lampe mit der App immer noch ein bisschen blau leuchtet und daher mein Zimmer nicht ganz dunkel ist. Was kann ich tun dass es wie die anderen 2 Lampen auch ganz dunkel ist?
Hallo, Bitte versuchen Sie mal, die Phase und den Nullleiter zu vertauschen, vielleicht bringt dies den gewünschten Erfolg! Sollte dies nicht der Fall sein, würden wir Sie bitten die Leuchte einmal gegen eine neue auszutauschen. Es könnte sich nämlich um einen Defekt handeln. Vielen Dank für Ihr Verständnis! mit freundlichen Grüßen, SUPPORT
The reset works but it did not help with the controller 2.. i put it in smartphone mode but my phone did not found it okay i can life with that but now i cant control the lamps anymore battery out and in did not help tryed to reset and connect did not work.. Jesus i just want New lamps with controls like my OSRAM just a little controller and put the lamp in amd it works..
Habe das bei allen beiden meiner Lampen mindestens 10mal probiert. Funktioniert überhaupt nicht. Wer sich so etwas ausdenkt hat einen Nobelpreis verdient 👍
Dann hast du es 10 mal falsch gemacht , ich hab's einmal machen müssen, und es hat geklappt
Ja du bist einfach geil. Glückwunsch!@@mhagen2551
Lief hier bei 22 Lampen problemlos. Sofern man nicht zeitgleich die EGLO/AwoX/connectZ/... App offen hat geht as auch.
This is by far the crazies reset procedure I have ever seen but glad it worked.
THANK YOU.
i had problems with green and yellow and now works everthing perfectly
This was impressive - because it worked 😊
This reset is a nightmare, it does not work at all. I've bought a Eglo Turcona-C 98565, lamp was not red after plugging it in and lamp is not reacting to remote at all. I've tried reset like 10 times already, it does not work, it always just glows white as usual. My on/off timing is very accurate, I'm doing everything in sync with the movie.
Hello,
please turn the lamp OFF for at least 30 seconds before performing the reset sequence.
At the end of the sequence, the lamp should start flashing and after that shine in red.
If this does not work, the lamp may be defective. Please exchange it for a new one at your local dealer!
we are sorry for the inconvenience!
kind regards,
SUPPORT
@@EGLOunited Unfortunately, it does not help. I've spent a total of ~3 hours on it. The previous Eglo lamp that I owned had no such issue. I'll contact the seller for a replacement.
Same problem here :)
@@Mroczny0 Hello,
okay - we are really sorry for the inconvenience! the luminaire will defintely be defective - please exchange it for a new one at your local dealer!
if you have any further issues - please do not hesitate to contact smart.support@eglo.com anytime!
kind regards,
SUPPORT
@@simshady Hello,
we are verry sorry for the issues!
please contact smart.support@eglo.com for more help! also, you can exchange the product for a new one at your local dealer - as it may be defective!
thanks!
kind regards,
SUPPORT
I tried everything to fix the lamp not connecting to the phone and the remote. This is the only thing that helped, thank you!
Worked perfectly fine. You just have to follow the video very precisely. If it doesn’t work first try a few times.
The voice of an angel!
Hallo, habe ein problem mit der deckenlampe. Bzw mein Sohn.
Am anfang lief alles recht gut. Steuerung per app usw....
Nun aber leuchtet die Lampe schach rot/rosa. Beim ausschalten per Lichtschalter dauert es einige Sekunden bis die Lampe aus ist. Ein reset funktioniert leider nicht.
Was kann ich machen ? Grüße
My lamp is Eglo 32589. It is not responding in the application, not able to add as a new device and this reset procedure is not working for me. Would it be so hard to add a simple button for factory reset? I've tried multiple times. It seems the lamp is totally dead. Do you have any other idea?
Hello,
please let the lamp shut OFF for at least 30 seconds before starting the reset sequence! Also perform the sequence by using the wall switch!
Kind regards,
EGLO SUPPORT
Works perfekt THX!
I tried like 30 times already and it doesn't work. It's killing me.
does this work for led strip?
Hallo. Ich wollte 3 dieser Eglo Led Connect Birnen an einem eizlenen 3er-Lüster anbringen. Das funktionniert nicht. Getrennt, an einer einzelnen Lampe funktionnieren sie.
Kann es sein, dass die Glühbirnen sich keinen Stecker teilen können?
Hallo,
wir vermuten mal das dies eher an Ihrem 3er Luster liegt...
Sollten Sie weitere Hilfe benötigen, senden Sie jederzeit gerne ein Mail an smart.support@eglo.com
mit freundlichen Grüßen,
EGLO SUPPORT
Warum kann man da nicht einen kleinen Taster an dem Leuchtmittel integrieren? Notfalls innen, mit einem Loch - und dann kann man mit einer gebogenen Büroklammer gant leicht einen Reset machen .....
Wollte man wieder mal 5 cent für ein Teil (den Taster) sparen?
Hallo,
Vielen Dank, dass Sie sich für die Produkte der Firma EGLO interessieren!
Ein Reset Knopf ist aus unserer Sicht keine optimale Lösung. Wenn man beispielsweise 15 Leuchten oder mehr in einen Raum installiert hat, müsste man dann zu allen Leuchten immer einer Leiter nacheinander aufsteigen um diese zu resetieren. Deshalb haben wir uns für die oben angeführte Methode entschieden.
Vielen Dank für Ihr Verständnis!
SUPPORT
Who defined that sequence? Did you try to make people angry?
Hello,
this reset sequence is designed to stop children from resetting their home 5 times a day playing with the light switch ;) Have you tried to leave the lamp turned OFF for at least 30 sec. before starting with the sequence?
kind regards,
SUPPORT
Hi, My salobrena c won't do any light, not white, yellow, red nothing.. if I turn on the switch nothing happens? Is it broken from the factory?
Thanks worked on Eglo LED-panel SALOBRENA. Btw the timing in animation is too fast.
Plz How did you do ?! I tried about 7 times but nothing happened ...
@@Frkyji just look at the seconds on a stopwatch and switch light on and off (as the vid says) Correct timing is important
Hi, does it work with SALOBRENA C (square Led Panel) ?
Hello Pokelad 2016,
YES, the reset sequence now works with every type of CONNECT product!
Kind regards!
My question: Wherd do you find the resets for other led lamps like 96662?
Hello, Mr. Rogol. All EGLO-connect lamps should be reset using this procedure.
Is the reset procedure the same for Connect-Z line ? (I have Fueva spots in mind).
Hello,
yes it it! the video will be available soon!
kind regards,
SUPPORT
I confirm it worked
Funktioniert bei meinem Salobrena-C nicht. Habe es schon unzählige mal versucht. Irgendwelche Tipps?
Hallo,
Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal.
Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen, dauerhaft rot zu leuchten! Dann kann die Lampe wieder mit Ihren Controllern verbunden werden.
mit freundlichen Grüßen,
SUPPORT
i have an EGLO ceiling Lamp buyed yesterday. I cannot reset the lamp with this procedure and the App doesn't recognize it anymore. This procedure simply doesn't works anymore, at least with the last models.
Hello,
what Art.Nr do you have exactly?
maybe you have some different kind of product...
kind regards,
SUPPORT
@@EGLOunited it's a square celing lamp. I don't remember the model, because i throw away the box. Was not the reset procedure in the video universale for all your lamps?
Works perfectly every single time
Mine flashes green 3 times but not red or white at the end, whats the problem? Cant make the lamp work at all😢
Hello, mine only seems to flash green like said in the video but never has shown me red at the end. I’m still unable to connect both bulbs I’ve purchased … Trying every tutorial there is ! Do you know what could be wrong ?
Hello,
If the reset sequence does not work, please exchange the luminaire for a new one - as yours may be defective!
we are very sorry for the inconvenience!
kind regards,
SUPPORT
Me too the light is completely unusefull! Can not paired with Alexa!
I have an EGLOSPOT (downligth). What is the sequence to follow? Thanks!!
Hello,
If the Spot is a CONNECT BT product - it will work!
kind regards,
EGLO SUPPORT
Wir haben und eine Totari-C Ceiling Lampe gekauft ich kann sie leider nicht zurücksetzen, habe es nun öfters probiert. Die Fernbedienung ist in der APP hinterlegt aber die Lampe nicht. Mit der Fernbedienung kann ich es steuern. Hab auch Problem beim Eglo PLug PLus den mit der Alexa zu connecten. Bräuchte bisschen Unterstützung. Danke
Hallo,
Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal.
Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen, dauerhaft gedimmt zu leuchten! Dann kann die Lampe wieder mit Ihren Controllern verbunden werden.
Sollte diese nach mehrmaligen Versuchen immer noch nicht funktionieren, könnte es sich um einend Defekt der Leuchte handeln. Bitte tauschen Sie diese dann einmal gegen eine neue aus!
Vielen Dank für Ihre Geduld!
SUPPORT
I tryed it for like 20 times and it won't work. I got a Eglo 96663 salobrena-c panel
I've got the exact same problem with that particular panel, this reset procedure only warked with a smaller panel but not with this one
I have tried this many times now but it wont work! The Lamp just keeps shining yellowish and the remote wont connect at all. Do you have any idea what I could do now? I have the EGLO Art.-Nr.:99417
Hello,
Please let the lam shut OFF for at least 30 second prior starting the sequnece! Are you using the wallswitch?
could this help?
kind regards,
SUPPORT
I cant connect my globe100 with my phone, Does this method work with the LUTEC?
Hello,
what Art.Nr do you have?
why do you want to use LUTEC?
kind regards,
SUPPORT
What do i do if my Fraiolic-C light is falsly recognised as a panel? My second Fraiolic is a Ego RGB+TW.
Hello
this issue does not affect the functionality of the lamp itself!
it seems like the wrong software has been placed on it - but as mentioned - this only affects the picture and the name, We are extremely sorry for the inconvenience!
If you want, you can change the name and the picture of the lamp within the app yourself!
kind regards
EGLO SUPPORT
Hi, should this work also with ROMAO-C? I did reset of the remote controller and I need to pair remote controller with light. But I was not able to reset the light. When I turn light off, it takes several seconds before the light goes out (I guess takes some time to discharge the power adapter). Is this sequence really applicable if light does not go out and is still shining?
Hello,
okay, in order to perform the reset, you must adjust the sequnece to the delay of your lamp. otherwise the reset will not work.
it can help to connect the lamp to a switchable plug in order to get rid of the delay.
sorry for the onconvenience!
kind regards,
SUPPORT
@@EGLOunited I have bought my #99026 while store was clearing and have got the last one. Mine is missing it's remote contol. Can I use it with a cell phone a d BT only?
@@ollifisher Hello,
for smartphone use, please download the AWOX SMART CONTROL APP!
thanks!
kind regards,
SUPPORT
Leider bekomme ich die Lampe nicht zurückgesetzt
Schalte das Eglo Panel heute an, leuchtet nur noch blau (letzte Einstellung). Habe alle möglichen Reset-Varianten durchgespielt, aber kein Erfolg. Lampe gerade mal 2 Wochen alt! Wo liegt das Problem?
Ich weiß die Antwort kommt etwas spät, aber ich glaube dass du den selben Fehler wie ich gemacht hast und dieser wäre: das Licht über die App an und auszuschalten. Du musst das Licht über den ganz normalen Lichtschalter wie in diesem Video erklärt ausschalten und die Zeitabstände genauestens einhalten. Freue mich über deine Rückmeldung
@@SamCrafterr ok, alles klar. Bei mir lag es tatsächlich am alten Dimmschalter, der für die vorherige Lampe eingebaut war. Hier gibt es wohl Probleme mit der Spannung - je nach dem, wie der Schalter eingestellt ist - somit habe ich mir einen klassischen Kippschalter einbauen lassen, und - voilà, es funktioniert wieder einwandfrei. Danke für Deine Unterstützung!
@@SamCrafterr Hallo,
wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
What if your lamp doesn't have multiple colors? Is there any other way to see if you reset it?
Hello,
If you have a tunable white luminaire, it will start blinking after the sequence - then shines in 100% for a few seconds and after it will dim itself down to 50%
kind regards
SUPPORT
Ich habe 3 Pannel leuchten, 2 im Wohnzimmer und eine im Schlafzimmer. Seit ein paar Tagen ist mir aufgefallen, dass ich mit der Fernbedienung nur noch eine leichte im Wohnzimmer steuern kann (obwohl beide mit der selben Fernbedienung steuerbar sind). Ich habe auch versucht die Leuchte über die AwoX App zu steuern, leider ist diese in der App grau und beim anklicken kommt die Meldung 'nicht in Reichweite', selbst wenn ich darunter stehe. Ich habe die Leuchte aus der App gelöscht und wie auf der Webseite beschrieben mittels Fernbedienung resetet, leider klappt nichts. Irgend eine Idee? Kann was mit dem Sensor in der Leuchte nicht stimmen?
Hallo Irako20. Bitte die Rest-prozedur mittels Wandschalter durchführen. Ich habe schon nähere Info via Mail zukpmmen lassen.
Danke endlich
By resetting it turns green but at the end it turns not red is that a problem? Although I cant connect my remote control to to bulb
I ve got a sealing lamp, it isn't a connect product. How do I reset this lamp? Since the lamp it's behavior doesn't correspond to the input of the remote! When I want to change its color temperature it just goes to a brighter mode. Also on and off buttons do not work.
Hello,
If you do not have a CONNECT product - the reset WONT WORK!
what Art. Nr. do you have exactly?
kind regards,
SUPPORT
@@EGLOunited Giron model 97526
Hallo,
wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
Hallo,
wir haben bereits auf Ihren Kommentar in dem anderen Video geantwortet. Sollten Sie noch Probleme haben, können Sie sich jederzeit unter "smart.support@eglo.com" melden.
Vielen DANK!
Hi, I did a resent on my lamp and now it’s red as it is supposed to be, however I can not pair the remonte even knowing I tried to reset it as well, what should I do?
Hello,
so now please reset the remote following this instruction:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote starts blinking.
Then the remote is reset to factory setting. Now you can connect the two products again.
kind regards,
EGLO SUPPORT
Same problem and the fix doesn't work
It works, thanks
Hey it worked fine but I can’t connect the controller it’s a connect.2 and my led a EGLOBulb A60 it won’t connect I need help plss
Did the reset but my lamp doesn't save last Light selected. As soon as I turn the switch off and turn the Light on it altas start red and hsve to use app to change.
Just solved my lamp problem. Just had to disconnect from the app and reconect.
Buongiorno,
ho provato a fare il reset diverse volte, ma la luce non diventa mai rossa. ho una sileras-Z plafone.
Potete aiutarmi?
Hello, i tried the Reset many Times now but it doesn't work. The lamp doesn't Turn green/red at the end. It just blinks either fast or slow. Any suggestions?
Hello, as you have mentioned in your other comment - do you have a CONNECT-Product? which Art.Nr do you have exactly?
kind regards,
EGLO SUPPORT
@@EGLOunited Hello, Thanks for your Response. Art.Nr.: 201825171126; Modell: OEE216BR
Mine only blinks green 3x what does that mean? I Want to connect the controller
it works thank you
Doesn't work for me. After having worked perfectly the day before, one morning my lamp started to slowly blink red and I cannot connect to it any more via smartphone although the app recognizes the lamp to be turned on, when it's turned on. So I deleted the lamp in the app and tried to reconenct to it. The app finds the lamp, but cannot connect to it. So I tried this procedure. The reset however doesn't work, it just goes back to slowly blinking in red. Any advice?
Hello,
please try the sequence again but try to turn the lamp OFF for at least 30 seconds before performing the reset sequence.
At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again.
If this does not help, the device may be defective. If this is the case, please exchange the lamp for a new one at your local distributor!
kind regards,
SUPPORT
Ich habe es jetzt tausendmal probiert und es funktioniert einfach nicht.
Hallo,
Haben Sie versucht die Leuchte vor Beginn der Sequenz einmal für 30 Sekunden ausgeschalten zu lassen?
Besteht eventuell eine zeitliche Verzögerung zwischen dem drücken am Lichtschalter und eigentlichem ausschalten der Leuchte?
mit freundlichen Grüßen,
SUPPORT
@@EGLOunitedKönnte die Verzögerung beim z.B. Einschalten der Grund dafür sein, dass der Reset nicht funktioniert?
Ich habe es nun so oft probiert, auch mit Berücksichtigung der Verzögerung, aber es funktioniert nicht.. Gibt es keinen anderen Weg die Lampe zurückzusetzen?
Hallo,@@user-vp4yc7cu4f
Ja - die einschaltverzögerung kann definitv ein Grund dafür sein, dass der Reset nicht funktioniert! Können Sie vielleicht einmal versuchen die Lampe wo anders anzuschließen - etwa an einem externen Schalter? Bitte lassen Sie die Leuchte auch min. 30 Sekunden ausgeschalten, bevor Sie den reset versuchen!
Ich habe es auch zig Male Probiert. Ich habe zwei identische Leuchten parallel geachaltert, bei einer hats irgendwann funktioniert bei der anderen nicht. Das ist vollkommen unmöglich bei Parallelschaltung😂
My light is always red. I can’t control it with my remote. After resetting it shows green for a while and then it becomes red again. What to do ? Please response
Hello,
then the reset wass successful! please try to reset the remote as well:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote starts blinking.
Then the remote is reset to factory setting
kind regards,
SUPPORT
@@EGLOunited thank you it perfectly fine now☺️☺️☺️
Hello,
This sequence is not working for my SMLm-c13g-E27. I left the lamp off for longer than 1 minute before I started the procedure but the reset does not seem to work for me. Also the reason I wanted to reset the lamp is that it suddenly stopped connecting to the awox smart connect app. Do you have any suggestions for me?
If installed in the AWOX App you should open the Controller menu Keep your finger on the remote Symbol and wait for the Details screen. (Make sure the remote ist active in Smartphone app ( press on and blue button at the same time for some secomnds till remote flashes) There you can tip on the garbage tray and erase the remote in the app which simultanously resets the remote whilst killing the pairing. After that log in the remote for new. open the remote menue and activate all Buttons for the lamps you want to Control. Make sure to tip on the save button (floppy Disc Icon).
And my final hint: make sure you have a proper BT device to run the AWOX app. I own 2 androids not capable to Keep stable BT connection. Just one Apple device works fine.
Good luck.
Hello Mr. Tsitsiridis,
Please let the lamp shut OFF before the start of the sequence for at least 25 seconds and try the sequence 2-3 times after another!
If you are experiencing trouble resetting your product, please contact smart.support@eglo.com
kind regards!
buona sera, siccome la lampada (codice 34038) non viene rilevata da AwoX HomeControl, dopo averla spenta per almeno 30 secondi, ho seguito passo a passo il video sopra, ma non si resetta (non lampeggia), anche ripetendo la procedura un paio di volte. come posso procedere? grazie
Funktioniert das bei irgendwem???
Ich habe zwei Lampen auf einer Wechselschaltung, da funktioniert das nicht?!
Hallo,
Der RESET MUSS AN UND FÜR SICH immer funktionieren - bitte versuchen Sie mal die Leuchte vor Beginn der Sequenz für ca. 30 Sekunden lang ausgeschalten zu lassen.
mit freundlichen Grüßen,
SUPPORT
It works, just follow the pattern :)
I did it, but after the pattern die Bulbs do neither turn red nor flash. They just behave like a regular analog bulb :(
Hello,
what Art.Nr do you have exactly?
is it a CONNECT product?
if it is, please try to leave the lamp shut OFF for at least 30 seconds before starting the sequence!
did that help?
kind regards,
SUPPORT
@@EGLOunited ich habe die Deckenleuchte Optica C. Es ist eine Fernbedienung und Leuchtmittel im Paket enthalten, aber laut ihrer Homepage bietet diese Leuchte keine Fernbedienung und keinen Farbwechsel. Das kann doch nicht sein, denn auf der Verpackung wird damit geworben und es ist ja auch eine Fernbedienung dabei...
@@michaelselk2022 Hallo,
um welche Art.Nr handelt es sich denn bitte genau?
Liebe Grüße
SUPPORT
@@EGLOunited es ist Art Nr 75353
@@michaelselk2022 Hallo,
hier handelt sich offensichtlich um kein Produkt der Serie CONNECT - bitte senden Sei einmal ein paar Bilder Ihrer Leuchte und der Verpackung an smart.support@eglo.com
SUPPORT
Hallo,
Ich habe die Lampe montiert, jedoch ist die Lampe nicht rot sondern blau und habe sie jetzt auch schon mehrmals geresetet, aber es funktioniert nicht
Hallo,
Haben Sie die Leuchte mittels dem Lichtschalter zurückgesetzt?
Bitte versuchen Sie mal die Lampe min 30 Sekunden vor Beginn der Sequenz ausgeschalten zu lassen!
Konnte dies helfen?
mit freundlichen Grüßen,
SUPPORT
@@EGLOunited Ja, ich habe es mittels dem Lichtschalter gemacht und es hat auch nicht mit den 30 Sekunden geholfen.
@@Jana-ki7yz Hallo,
Okay, dann tauschen Sie die Leuchte bitte einmal gegen eine neue bei Ihrem Händler um, da es sich eventuell um einen Defekt handeln könnte!
Es tut uns sehr leid das Sie Probleme bei der Installation der Leuchte hatten!
mit freundlichen Grüßen,
SUPPORT
thank god now it works
During the second 13 second on phase my light just turns off after 8 seconds this interrupting the resetting process.
It's not just during the resetting process but everytime I turn it on eit just goes off after 8 to 10 seconds.
And the app says that im out of range after ot went off by itself
Dear CorpMaier, thanks for your message. Unfortunately, it seems like your lamp is defective! If this is the case, please exchange it for a new one!
Sorry for the inconvenience!
This reset procedure did not work for me. I've turned the lamp off, waited one minute and followed the video afterwards. I've tried it about 10 times now without succes. I've had another Eglo LED panel before (I had to return it because of other issues) on which this process worked, but this one just won't reset.
I want to add that I've tried resetting the device via my phone and via the remote, according to the instructions on the Eglo website.
Now I have my lamp stuck in "color cycle" mode whilst it is disconnected from my remote and my phone...
As far as I have read the only way to connect my phone or remote again is to reset the lamp, which doesn't work.
@@simshady hello,
it is very important toperform the reset with the WALLSWITCH.
if the RESET does not work after trying multiple times - this might be indicating that the luminaire might be defective! in this case, please exchange it at your local reseller for a new one!
sorry for the inconvenience!
kind regards,
SUPPORT
@@EGLOunited Hi, thanks for your response. I've tried the procedure with the normal light switch of course. And yes, I will return the panel for sure.
Doesn't anyone else think that 57 seconds of a pattern to reset a bulb is too long and error prone?
Hello,
We did a combination like that for various reasons.
Firstly - we didn’t want kids to reset the lamps all the time by playing with the lightswitch at home. Especially when there are more than just one light connected to the wallswitch. Furthermore, a button on the back of the lamp is also not a good solution - because then you would always have to get a ladder and dismount the lamp. Also annoying when there are more than one lamp.
This is the reason why we came up with that reset procedure!
We hope that you now have a better understanding why we decided us to go for that procedure!
kind regards,
SUPPORT
@@EGLOunited That might be the problem: For you 1s+6s+1s+6s+1s+6s+12s+6s+12s+6s is "only about 30sec". For the rest of the world is 56sec. So should we be twice as fast with the sequence to meet your "30 secs"? I tried it now for ~10-EGLO-times (19 real-world-tries). This is crap, i'll return my 150€-lamp!
@@matthias.schneider Hello,
please try to turn the lamp OFF for at least 30 seconds before performing the reset sequence.
normally it should work just fine then! If the reset sequence really does not work, please exchange the lamp for a new one, as it may be defective!
We are really sorry for the inconvenience!
If you need more help on setting up your system, please do not hesitate to contact "smart.support@eglo.com"
kind regars,
SUPPORT!
How do I reset the Connect Plug Plus? Mine don't flash blue and white.
Hello,
please press and hold the button on the PLUG PLUS for 10 Seconds - until you can hear a clicking noise from the relais inside it! Then the LED should start flashing to confirm the reset!
kind regards,
SUPPORT
Hello mine turns green then light comes but then it changes to red again
Hi Sheeba, yes - this signals that the reset was successful! After that, you can connect it to a remote or the APP
Kind regards
I don't know if it works
I can't connect or find my eglo dio e 27 white bulb
Hello,
do you have an Art.Nr of the product? Maybe you have a different kind of device...
kind regards,
SUPPORT
Didn’t work for me
for me niether
Hello I just resetted my bulb like the video and once the red light was on I tried to reconnect it with the remote (that i had previously resetted to the factory level) and now the remote doesnt work anymore. What should i do ?
By the way, the remote stopped working after I installed the app and the app still work to control the light. Does it mean that i can either use the remote or the app ?
Please reset the remote as follows:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote start blinking.
@@EGLOunited I did
Our lamp doesnt switch colors. It stays red. And trying to reset it, doesnt work:( Tried it several times. What can we do now?
Hello,
please try again and keep the lamp shut off before starting the sequence for at least 30 seconds. If this still does not help, the lamp might be defective. Please exchange it for a new one at your local seller!
We are really sorry for the inconvenience!
kind regards.
SUPPORT
Hello. This Sequenzen doesn’t work for me. Either the remote nor the smartphone aren’t able to connect to that lamp. I can use it but I can’t Dimm it or change the warmness. What can I do? I payed 150€ for that lamp 😔
Hello,
to use both products at the same time, you have to first add the remote to the APP:
www.eglo.com/connect/Support#answer70604
kind regards,
SUPPORT
I can't get the light to connect anymore! It is red, as if it was reset, but when I try to do the reset procedure, it stays red, and doesn't flashes Green.... What should I do?!
Hello,
please try to turn the lamp OFF for at least 30 seconds before performing the reset sequence.
At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again.
@@EGLOunited that doesn't in fact happen. Via the Awox app it tells me to switch on and off for 7 times for 1 second the lamp and it actually turns red. Then I try and do the procedure to connect it via wifi (switch on and off for 3 times, it flashes blue, then again with the slow flashing), but when I try ti connect via wifi to the lamp "AP_ConfigXXXX..." it always says that it's impossible to connect to the device and the lamp becomes red again...
@@bobone87 Hello,
please send an invoice to smart.support@eglo.com
the collegues there are more than happy to help you!
thanks!
SUPPORT
@@bobone87 same happens to me. Those Eglo lamps are so much a trouble.
Bonjour
Comment réinitialiser le ruban led connecté afin de appareillé avec l'application awox
Hello, for more help on this topic please contact info-france@eglo.com. Thank you.
My eglo remote doesn't work anymore what do I do?
Hello,
you coul try to reset it as follows:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote start blinking.
then you cann add it to the app again!
kind regards,
SUPPORT
Alguém conseguiu fazer o reset na lâmpada Awox SLC-w13 ?
Hello,
thanks for your message! If you need help setting up your product, please contact "smart.support@eglo.com"
kind regards,
SUPPORT
Was soll man danach machen meine Fernbedienung ist nicht verbunden und ich hab nur noch rotes Licht
Bitte setzen Sie noch die Fernbedienung wie folgt auf Werkseinstellung zurück:
Drücken und halten Sie die Taste „Ein“ und „Farbzyklus“ und halten diese für ca. 3 Sekunden gedrückt (bis die LED auf der FB ein paar Mal blinkt).
Dann sollte es möglich sein, die Leuchten mittels 3 Sekunden langen Drücken der „EIN“-Taste mit der Fernbedienung zu verbinden.
@@EGLOunited ich bedanke mich hat funktioniert😄
@@EGLOunited Hallo,
wenn ich die Lampe ausschalte (mit App) leuchtet sie trotzdem noch einwenig blau. Das verschlechtert den Schlaf da es nicht ganz Dunkel ist. Was kann ich tun?
Ich habe heute eine Fueva-c 32881 versucht zu reseten. Die Lampe lässt sich nicht laut dieser Anleitung reseten und leuchtet nur weiß.
Bitte lassen Sie vor Beginn des Reset die Leuchten min 30 Sekunden ausgeschalten. Wiederholen Sie die Sequenz wenn nötig 2-3 mal.
Dann sollte die Lampe ein paar Mal blinken und anschließend wieder beginnen dauerhaft rot zu leuchten. Danach kann die Lampe wieder mit Ihren Controllern verbunden werden.
I cant get it to do the blue lighrs thing
Please make sure if you have a connect BLUETOOTH device or a WIFI device.
With Bluetooth you don’t need it to shine in blue, use this sequence in the video above to reset the lamp. After that add it into “my devices”
there are at least 3 versions of switch resets to find.
For Fueva C you should use the 0,5s on 3s off (3times) followed by 5s on 3soff ( 2 times) scheme to reset your lamp. Good luck.
Dear Grainger,
the reset sequence now works with every type of CONNECT product.
kind regards!
My saviour 😱
*Gu10 Mesh color
My Eglo surface can not upgrade.. what can i do?
Dear Szabó, please be so kind and contact smart.support@eglo.com - the will assist you with the upgrade. Best regards, Digital Marketing Team, EGLO
Did not work for me. A brand new panel and from the start it was ligh blue and resetting doesnt work..
hello,
Turn the lamp OFF for at least 30 seconds before performing the reset sequence.
At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again. did that help?
kind regards,
SUPPORT
@@EGLOunited thank you for the reply. Still not working. I have done the sequence times now and with the 30+ second wait and its still only light blue.
@@tommya1970 Hello,
okay- then the product might be defective, please try to exchange it for a new one at your local distributor.
sorry for the inconvenience!
SUPPORT
Hi. My lamp was working fine until someone made something that disconnected the controller. I've done this many times but the only way it works is through phone. I also tried to connect my controller via phone but no success. Pls help. Thanks
Hello,
yey, you will also need to reset the remote! this works as follows:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote start blinking.
now the remote can be paired to the app again!
kind regards,
SUPPORT
@@EGLOunited thank you so much for the help. Now is working. Is good to have a brand that helps the costumer via youtube comments.
The sequence to put in WIFI mode ? Where is it ?. The one I have seen does not work,
In some countries are Wifi only products avasilable. For this products there is a more complicated setup procedure. Thats why this is point is for.
Hello I’ve tried so many times to connect my light to the wifi. But it has never worked. I’ve stopped to count, but I’m around 50 times. I’ve got the rectangle light and I do the commands with the remote control, it doesn’t work. Yet I do exactly what they say and at the right time even though it is really difficult with the remote control… And I did power off for at least 30 seconds and then did the manipulation, which is not easy, but It NEVER worked.
This is too late to get a demand exchange because I got the light for one year at least.
I really needed to get the control on my phone because the remote is not that practical and easy to use and it lets less control possibilities.
I’m really disappointed due to the price of the light (100€) and the fact that the app control does en work with me.
PS : there is not the same orders according to the app or this video…
Also, I’ve got two exactly same lights at home and I tried with my sister’s one, and it didn’t work neither yet I followed the right steps. This is not a dysfunction, it just doesn’t work at all !
Hello,
please contact "smart.support@eglo.com" and we will be happy to help you!
please also include the Art.Nr of your devices, which APP you are using and what smartphone!
thank you!
SUPPORT
Das funktioniert überhaupt nicht welcher spezialist hat sich das ausgedacht
Dann machst du irgendwas falsch, bei mir geht es
Thank u very much
Je l’est essayer depuis 3 heur, j’arrive toujours pas a l’ajouter dans l’appli
This doesn't work on the LED strip
This is a Bulbshit!
There is no other colours except yellow, no matter how many times I try to reset the Bulbshit, can't connect to the 'APConfig_XXX network' because there is no such network, no matter if Bulbshit is on. And, of course, I did the factory reset first, I tried to reset the Bulbshit properly and my Bluetooth and WiFi is ON.
How do i reset fueva-c 96677? These instructions do not work.
Hello Mr. Bradac,
Please let the lamp shut OFF before the start of the sequence for at least 25 seconds! normally it should work then...
If you are experiencing trouble resetting your product, please contact smart.support@eglo.com
kind regards!
Smart Plug Plus: how do I reset it including the WIFI
Please press and hold the m plug plus button for 10 seconds until the relay clicks and the LED starts to flicker.
Best Regards EGLO Support
Não funcionou, simplesmente o comando continua sem dar
Olá Filipe,
Por favor verifique que a lâmpada se encontra na cor vermelha.
De seguida, carregue durante 3 segundos no botão ON do comando.
O comando deverá funcionar.
Caso não esteja a funcionar, por favor entre no nosso site em www.eglo.com/pt/comando-a-distancia ou envie-nos um email para smart.support@eglo.com e entraremos diretamente em contacto consigo.
Muito Obrigado.
j'ai un message "erreur : déjà provisionné" que faire?
Hello,
if this is a WIFI product, please reset the lamp according to the video in the APP!
kind regards,
EGLO SUPPORT
didn't work for me no matter how many times I ve tried.
Hello,
did you try it with leaving the lamp shut OFF for at least 30 seconds before starting with the sequence? Normally this should help! Otherwise feel free to contact smart.support@eglo.com at any time!
thanks!
kind regards,
EGLO SUPPORT
@@EGLOunited One year later I tried again with your video and your advice and IT WORKED. Thank you so much ! It wasnt a waste of money it needed this time off I guess :)
Danke
97961 - reset does not work. The lamp does not respond to the remote control in any way. The first time the red mode was turned on, there was no.
RU:
97961 - Сброс не работает. Лампа никак не реагирует на пульт. При первом включении красного режима не было.
Hello,
Turn the lamp OFF for at least 30 seconds before performing the reset sequence.
At the end of the sequence, the lamp should start flashing and after that shine in red. Then it can be paired again. did that help?
kind regards,
SUPPORT
@@EGLOunited Did not help. I have tried many times using this combination and others I have found on the internet.
@@ScorpionPHP thanks for your answer! please also try to reset the remote control as follows:
Please Hold the „ON“ Button and the „color-Cycle“ Button
and hold them simultaneously until the LED on the remote starts blinking.
Then the remote is reset to factory setting
does pairing the lamp and the remote work now?
kind regards,
SUPPORT
@@EGLOunited The remote control was reset and connected to the "Smart Control" account, the problem is in the lamp, I can not get it to glow red in order to bind it to the remote again.
I am not in the apartment where this lamp is, there is a renovation, so it is difficult for me to repeat attempts.
@@ScorpionPHP Okay, so please try to reset the lmap until it can be paired within the AWOX APP, if this does not work - maybe the lamp is broken.
then please exchange it for a new one! We are sorry for any inconvenience!
kind regards
SUPPORT
Ho un problema con il codice 97737 non mantiene la memoria della luce, come devo fare?
Hi Lupo, please contact info-italy@eglo.com
The colleagues there are happy to help you!
Kind regards
Es hat nicht funktioniert die Lampe ist weiß geblieben
Wir möchten die Lampe auf das zweite Handy installieren und es geht nicht
Was können wir machen
Die Lampe wird nicht rot
Hallo,
Bitte versuchen Sie mal die Leuchte vor Beginn der Sequenz für min. 30 Sekunden auszuschalten. Sie können auch die Sequenz 3-4 mal wiederholen. Um die Leuchte auf dem anderen Handy steuern zu können - müssen Sie sich lediglich mit dem selben Konto dort anmelden.
mit freundlichen Grüßen,
EGLO SUPPORT
Hallo 👋🏾
Habe 3 Lampen und alles funktioniert super und ebenfalls mit der App habe ich keine Probleme.
Nur ist es so dass es bei einer Lampe (bei mir im Schlafzimmer) auch nach dem ausschalten der Lampe mit der App immer noch ein bisschen blau leuchtet und daher mein Zimmer nicht ganz dunkel ist. Was kann ich tun dass es wie die anderen 2 Lampen auch ganz dunkel ist?
Hallo,
Bitte versuchen Sie mal, die Phase und den Nullleiter zu vertauschen, vielleicht bringt dies den gewünschten Erfolg! Sollte dies nicht der Fall sein, würden wir Sie bitten die Leuchte einmal gegen eine neue auszutauschen. Es könnte sich nämlich um einen Defekt handeln.
Vielen Dank für Ihr Verständnis!
mit freundlichen Grüßen,
SUPPORT
The reset works but it did not help with the controller 2.. i put it in smartphone mode but my phone did not found it okay i can life with that but now i cant control the lamps anymore battery out and in did not help tryed to reset and connect did not work.. Jesus i just want New lamps with controls like my OSRAM just a little controller and put the lamp in amd it works..
Ich habe schon 100 mal probiert aber es reagiert nicht
Du musst selber zahlen dann geht...
I fking love u