How Dealership warranty repairs can create more problems
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- Опубликовано: 5 окт 2024
- Should you get that warrenty recall done at the dealership?
#automotive #mechanic #dealership
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The content of this video is available for informational and educational purposes only. It is not intended to be a substitute for the professional advice of a mechanic who has personally inspected your vehicle, nor does it create a relationship of any kind between the CM Autohaus and you. Every situation may be different, and CM Autohaus does not make any warranties, whether express or implied, as to the accuracy, fitness, or applicability of the information or automotive parts portrayed in this video to any project and makes no guarantee of results. CM Autohaus and any sponsors of this video will not be liable for any damages related to personal injury, property damage or loss of any kind that may result from the use or reliance on this video and/or any automotive parts represented in this video. You are using the information and automotive parts portrayed in this video solely at your own risk.
The only reason I didn't become a mechanic (I want to be a mechanic) is because of the flatrate system. I am one of those people who needs time to analyze things so I can do a great job. The flaterate system would kill me financially. So, I took a different route and became an HVAC tech. It's just like working on cars except I make a lot of money. There's downsides to every industry, but really, the biggest problem is flaterate and getting treated like sh** in your guys industry. Flaterate should be illegal.
What’s the pros and cons of being an hvac tech? Interested!
@zenkitrueno6787 pros are that it's just like being a mechanic. You tear things down and build them back. It pays super well, and there are multiple specialties. You are literally irreplaceable if you are an experienced technician.
The cons are you have to love crawling up 150 degrees F attics, or crawl under homes with spiders, snakes, and raccoons. It depends on if you want to do commercial or residential. All of them have their cons. Commercial and industrial pay a sh** ton of money, but the biggest con is you are alone all the time, and being on a roof in the summer really sucks, and it's super dangerous in winter when your ladder slips.
Flatrate is actually cool once you get your skills up and get comfortable with the job you’re doing. By two years in I could tag in three VINs at once and absolutely kill the clock!
So accurate
🎯🎯👍
I DREAD taking an unmolested newer vehicle to the dealer for recalls or warranty work.
…that’s why as a car enthusiast, I conduct extensive research before showing up at the dealership’s service department. In addition, I ask right questions to ensure no funny business or screw ups.
Time to start refusing any flat rate task that is underpaid.
🎯🎯👍
Why in the world does a car manufacturer only pay half rate for mechanics to repair a car they built incorrectly?
It's kind of a complicated situation so to speak. The franchised dealer by contract with the manufacturer agrees to the terms labeled in said contract on any "warrantible" repairs done will be by predetermined times (labor ops) set by the manufacturer. How the manufacturers come up with the times needed to perform such repairs is that, they scout for various techs at different dealers (same maker) once recruited they have that tech or techs tasked with a certain repair (e.g waterpump replacement,etc) which can be performed up to three times (each time the tech gets faster. 1-1.4hrs, 2-1.2hrs, 3-1.0hr total of all 3 times is 3.6hrs then ÷ by 3 which is 1.2hrs then x by 85%/.85 which is 1.0 hr), they time each repair then average the time. With the average time established then they determine how much they want to pay usually it's from 65% - 85% of the average time. In some repairs even less down to 50%. What's bad is that the manufacturer can reduce those times at anytime they see fit. Things may have changed since got out the business, but if anything they have gotten worst.
@@michaelmurphy6869 Thank you for the detailed explanation, very interesting. Can you imagine if our healthcare was modeled after this? You go into to have a serious heart or brain operation and the surgeon is only going to be paid half of what it would take to do the operation. So to save time he cuts enough corners to come out even. Yes this model makes perfect sense lol. I hate govt involvement in anything but its cases like this that cause it. Vehicles are very expensive and when car makers design a poor product us consumers should not bear the brunt of that by having a sub par repair done to our vehicles because bean counters want to save stock holders and CEOs a few bucks. That said it’s because of the govt we have these highly complicated machines now. I wish we could go back to cars of the 50S, 60s and early 70s that had no computers or all the pollution junk on them. Very simple and easy to repair.
My engine blew because of the recall JO2. Went 125k miles and then it vlew because of RTV. Spun a rod bearing
Really enjoy your videos. Had no idea that dealer mechanics were paid in this fashion.
quite normal. variance in timing of job completion plus average costs of regions.
Only other anomaly, I used to know someone who worked at BMW MINI, back in 2008-2011, MINI was replacing entire motors for the timing chain dropping and my friend was well paid on warranty time. Granted, BMW MINI was dropping in new motors not servicing them there’s no way it’s cost effective. Look at the class action lawsuit around it lol.
Almost all shops pay this way, only part you don’t deal with in the independent side is warranty work, but you will have to deal with aftermarket warranty’s and they try to not pay full labor time.
Im an advisor for a high end luxury brand and the work my guys do and what they get paid is a joke. Highway robbery
Back in the day , there were lots of engines that had head gaskets fail. As a mechanic, I would always recommend that we either send the heads for cleaning , doing valve job or at the least de- carbonating and planning them 80k kilometres and up, most warranties are 60k and power train higher. This would make that gasket job 2 , sometimes 3 day job if the machine shop was busy. At the warranty dealership, they scrape the surface , slap it back together. This does no favours for the customer, it will prematurely fail again but for instance, on a Ford 3.0 lt Windstar , my 2 day job for doing one , the guy flat rate guy at the local Ford dealer did 2 a day
My wife has a 2024 RAV4 under 3k miles. I had it on the lift to put her summer tires on and gave it a look over and there is a small oil leak which looks like it's coming from the timing cover. Until it is dripping on the ground then I'll be damned if some flat rate hack trying to make time is tearing that thing apart and slamming it back together.
If I were you, I’d tighten the bolts that hold the timing cover and clean the leak. Re-check to see if it comes back or not. I bet you any money that it wasn’t torqued properly at factory.
@@arthurfernandes2402 We'll trade it in a few years so I'm just going to keep an eye on it.
Those damn quick lube places tell customers all the time "you have a major leak". We look at it and it's normal seepage, but when I'm done resealing it and no time for the RTV to cure, it becomes a major leak.
@@scrappy7571 It’s just sweating horsepower 😂
I took my 2021 Highlander to the local Toyota dealer do my oil/filter change in February. I always mark the oil filter with the date of the oil change. Guess what? Right at the Service Area, as they were returning my vehicle, I went under my vehicle, and.....the filter was the same one.
A lot of red faces in that dealership. They re-did the whole oil/filter change, with new oil, as I sat in a chair in the garage area watching the tech doing it.
Plus it was free.
There was no media sysytem, & no advocate to fix this situation, when my apprenticeship school teacher said " Flat Rate makes mechanics crooks " .That was in the 1980"s ! Now finally you are the one . The franchise repair shop I worked for, had everyone arguing for 45 minutes each day about what each job should pay. No one told the customer they weren't getting what they thought was a complete repair. "Thanks" for helping to fix this industry wide problem!
I currently have a 2021 Silverado with the 3.0 “duramax” with a pinched wire harness. I don’t have the bulletin number handy but it pays 1.3 to diagnose and repair any wires. The trouble area is highlighted in the bulletin and is right above the alternator. This is all near the PCM and is a fat bundle very tightly bound and clipped into place (hence the TSB) I am just over 1 hour in between pulling the truck in with another truck, scanning, researching the codes finding and reading the bulletin, verifying the concern area is indeed pinched and now removing the air box… BTW the 3.0 “duramax” is an absolute nightmare to work on. So at 1 hour in I still have maybe another .6 to .8 just in getting the harness free enough to begin unwrapping it very carefully. It’s a polyester weave wrap and is very tough if not impossible to tear so you have to cut it off the wires 😱 trying to not damage any insulation on the wires themselves. And I haven’t even started isolating the damaged wires to plan a proper repair. Probably 2 hours before the actual repair can begin. But I learned and have since switched to hourly. Yes the money is less but the pride is certainly worth it. Plus I rock that shit evenings and weekends out of my own garage to supplement…. Point is flare rate and especially warranty demand speed over quality. “Bidenomics” with Obama I’m the basement ain’t a cheap way to live my frens.
Better to become IT specialist, when you make enough money, you can easily be mechanic as a hobby, and your real job pays for rebuilding and owning cool cars like an E60 M5 or anything else you can buy at auction to rebuild.
If I'd been smart, I'd done that instead of being an underpaid mechanic and did IT work as a hobby in between side jobs to make up for crappy pay. Stupid...
this is the route I chose. wrench most of the weekend and back to the office. After a couple days of laying upside down on your back, the air conditioned office isnt so bad on monday
Nope, industry needs reform.
I have the inability to not treat evey car like it's my own. Even when I was flatrate, I'd still take 1 hour to do a 30min warranty job. It's also always better to ensure that they don't come back with an issue related to some rush job.
From what I heard the reasoning for warranty time being lower then customer pay is because since we work for a certain manufacturer we should be able to do these jobs quicker because we work on the same cars all the time…. So they literally think we are robots and should be able to do the work faster and get paid half for it.
applying same logic, customers should benefit and pay the same lowered price? to beat independent shops prices?
@@forgetfulme1719 my Mazda dealership is cheaper then most independent shops In our area .
Warranty time based on factoring that cars are under 3 years old , nothing seized or broken or might break in dismantling and yes , the technician does work on a repair all the time. The engine guy won’t do a brake job or a transmission etc…plus he has been factory trained, whether he goes to a factory facility to learn repairs or in house by satellite video classes .
@@buffystclair9042 5 years power train? extended recall warranty? few months after warranty expired double difficult? Just excuses manufacturers use to justify their taking advantage on mechanics themselves and let them make up from customers since dealers labor rate are usually higher. When lousy manufacturers have many faulty issues during warranty, mechanics suffer badly...
@@forgetfulme1719 add to that if the corner garage is greedy he won’t tell the customer to check warranty first. Back in my day customer retention was rewarded by being honest. If the dealer says no warranty, bring the car back , my $85/ per hour is cheaper then the dealer at twice that. Some shops now have memberships to software for car repair manuals, labour guides etc… often they have a section for recalls and warranty but if you don’t have that or can’t find it then ask the dealer
Subaru reseal is such a toss up that there should be a specialist just for sealing the thing. Such a huge hassle and not knowing if the thing is sealed correctly until the car is running and crossing fingers.
That's not true about all RTV, especially ThreeBond. In fact, the manual says that if you don't mate two surface within a specified time (minutes, not hours) then you have to remove the sealant and reapply. the 24 hour cure time is also just not true. I've don't hundreds of reseals and never, I mean NEVER had one come back for leaks. Very often the turn around time was same day. My satisfaction index score was usually at about 90%-95%.
I have a new car and I’m afraid to bring it in to the dealership for this reason.
Gmt400 trucks general motors wants the tech to drill a hole with a hole saw in the hvac box to replace the a.c. sensor in there, instead of doing the job the right way and pulling the dash....
Why go the extra mile? It's your job, I guess going above and beyond in the maintenance industry is a mess...
If it's "my job" then why are we not paid for it???
@@scrappy7571 No one take pride in their work anymore?
@@Ender_Wiggin03 Not anymore. Don't care. Can only take so much of the financial abuse. Billion dollar corporations, and they want me to subsidize the repair with my free labor.
@EnderWiggin03 I'm guessing you work for free? If not then shut the fhuk up.
I've always hated warranty's. No one wants to work on your cheap warranty work. All you get is a upset mechanic working on your stuff, I want a mechanic that is happy to work on my stuff.
Form a United Dealership Mechanics Association, as of ...refuse to do 1/2 pay work, manufacturers will be 1. forced to pay full price to honor warranty under law 2. better quality design and control in the future
Great idea!!. Too bad there always will be someone to fill the void, and for less pay.
@@scrappy7571bring it to public media attention, someone to unite them, all walk out one day, who will do factory warranty then? Corporate greed, collusion depriving hardworking mechanics incomes, in turn force many to upsell non-needed repairs to survive.
@@forgetfulme1719 Will never happen. But what is happening is no one coming into the repair biz. We cannot even get warm bodies to stay here a month and then quit. The pay sucks. The stress levels are real.
If you are still using RTV you are living in the past. Right Stuff dries in 2 minutes. You can stick on a transmission pan, fill it up and send it out the door immediately. Amazing product! Right Stuff or no stuff 😉
Right stuff IS rtv
Boom Shaka Laka!
ZERO POINT ZERO... I see it every day.
Labor op? What's that?
Hours you get for the job, 0.0 hours = no money for a bs job
Tell how they make the customer pay a hourly rate say for a job that takes you 45 min to do but you get paid 1 hour and a 1/2 and the remaining time your in the middle of another repair. Double dipping on the customers dollars? Or tell how much that book rate actually is. Or is the warranty rate the "actual" fair rate the customer should already be paying in the first place.
The whole pay system is wrong. Flat rate is antiquated method that needs to go away.
In the past, that was true. However, with newer cars (2010 and up), no one is going to kill flat rate (unless they did the job 5 times before) mechanics need to get paid half of shop rate (as in years past) and do any with warranty times if flat rate is to continue
Dealer techs reseal a drain pan add oil and give the car back to the customer. What a. Joke. Three bond 1207 b requires 24 hour cure time prior to adding oil and driving and that Gaian depends on temperature and humidity.
Don't buy a friggen Subaru!! RTV problem solved!! Junk!!