Funeral home markups and upselling: Hidden camera investigation (CBC Marketplace)

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  • Опубликовано: 23 ноя 2024

Комментарии • 3 тыс.

  • @LIBICU812
    @LIBICU812 6 лет назад +670

    Two years ago my brother died of alcoholism at age 62. Instead of a funeral I donated his body as a 'whole body donation' to his state's medical school. $455 for the funeral home to clean up and transport his body. After a two year medical school study the medical students performed the funeral service for all the donor families. He was cremated and buried in the University's donor cemetery all free of charge.

    • @tdeveritt
      @tdeveritt 6 лет назад +33

      this is what I will do!!!

    • @leanie9660
      @leanie9660 6 лет назад +41

      @@tdeveritt yet the funeral home still charged $455 for a truck to pick up the body.

    • @nathanmyers5757
      @nathanmyers5757 6 лет назад +6

      Cheers mate

    • @willahladun334
      @willahladun334 5 лет назад +48

      @@leanie9660 Covers salary of employees, rental of vehicle, "cleaning up the body" would include things like removing excrement and rotting parts if they aren't being preserved, if they are being preserved then the whole preserving process has to be paid for... there's always going to be costs unless you want to pick up the dead body yourself and put it in the ground.

    • @shereygould9307
      @shereygould9307 5 лет назад +15

      I set this up for my body with the leading medical school in my state more than ten years ago. Still feel it's one of the best decisions I ever made. Virtually no cost to my family and hopefully helpful to those who will be our future doctors. People just need to know they usually DO have to set it up officially beforehand.

  • @fabianfeilcke7220
    @fabianfeilcke7220 6 лет назад +517

    Best practice is to send a family friend to the funeral home. They are not preoccupied by emotion and can rigeously stay stubborn if they try to upsell.

    • @Nicole146821
      @Nicole146821 5 лет назад +11

      What a wonderful idea

    • @cynthiaarons9373
      @cynthiaarons9373 5 лет назад +12

      Fabian Feilcke : Best thing is to have one’s funeral signed, sealed and paid and get a copy of the CONTRACT signed by the funeral home and give it to your executor so when the time comes, these greedy bastards cannot pull the wool over your executor’s head!

    • @xoxoKacey6
      @xoxoKacey6 5 лет назад +12

      or people need to do their homework and learn their rights and what laws are real!!! the funeral home businesses lie to make money..

    • @jcrowley1985
      @jcrowley1985 5 лет назад +11

      Send your worst enemy, he'll just say "just burn him for all I care"

    • @p0xus
      @p0xus 5 лет назад +8

      @@jcrowley1985 Your worst enemy is the person ripping you off.

  • @rocktop1787
    @rocktop1787 2 года назад +33

    I have had to go through this twice, the first time with my sister, we were in the room with the family and her kids found a headstone they liked we were told it would cost $10,000. I was on my phone and found the same stone for $1200 delivered. Then he was pushing us to chose a $12000 casket telling us that we would want her to have the very best. I then spoke up and told him that he obviously did not know my sister because she would have wanted her kids to have that money and would never spend it on something we were going to bury in the ground. For my father's cremation prices varied from over $3000-$700 all for the same thing. To me, this industry is no better than the wedding industry or college's

  • @noevilea624
    @noevilea624 6 лет назад +653

    Embalming for a cremation makes absolutely no sense if it`s primary purpose is to preserve the body.

    • @Commentator541
      @Commentator541 6 лет назад +18

      It's about sales. But it's also common knowledge. It's not the sales person's fault, it truly is up to a consumer to know BASIC FACTS OF LIFE. Like these are really basic things.

    • @kevinjredmond1129
      @kevinjredmond1129 5 лет назад +16

      Here in Illinois for an open viewing it's the law to have the decedant embalmed. All the really have to do is keep em in the freezer overnight.

    • @blah7130
      @blah7130 5 лет назад +6

      then we wonder why people rob stores to pay for wake and funeral cost's

    • @OverdramaticAngel
      @OverdramaticAngel 5 лет назад +11

      @@blah7130 ...I've never heard of anyone at all wondering why people rob stores to pay for wakes and funerals costs.

    • @just_peachy11
      @just_peachy11 5 лет назад +7

      @@kevinjredmond1129 I was with a guy from Vermont, when his grandmother passed we went up there for the funeral , there was no viewing or wake or anything like that . She passed in the afternoon ,the next morning, everyone showed up at the cemetery, before my morning coffee had a bchance to kick in , it was done and over.. 10 minutes tops
      His grandfather and his Dad was all done the same way. Here in Louisiana, it's a lot different.

  • @CarmenGarciaJMJ
    @CarmenGarciaJMJ 5 лет назад +864

    $1895 starting point, then he sees a casket for $1195.🙄🙄🙄

    • @mikehawk4517
      @mikehawk4517 5 лет назад +95

      "Yeah...... If you wanted you could."
      The cheaper casket is in the same show room as the other ones, why would she lie which one is the "starting point" and not expect people to question why there is a cheaper one....

    • @smessner2414
      @smessner2414 5 лет назад +7

      Perhaps the less expensive casket is a rental casket for people who are cremated after the funeral.

    • @SCU3A_S7EVE
      @SCU3A_S7EVE 4 года назад +6

      TBH, I understand why she didn’t consider that to be the starting point: it looks like cardboard.

    • @bunkman64
      @bunkman64 4 года назад +12

      You can buy a casket on Amazon for $1200.00

    • @ReneHernandez-tx2jh
      @ReneHernandez-tx2jh 4 года назад

      Carmen ikr

  • @silversun3133
    @silversun3133 4 года назад +80

    I cried buckets listening to the woman talk about having to ID her sister. The mortuary that handled my mom's after care in February used the ID room/process as a loophole to avoid charging us, polar opposite to what happened with this family. My mom was set up nicely in what was essentially a viewing room, they covered her with a blanket, minus her head and shoulders, they made her look nice and allowed us however much time we needed. There were boxes of tissues and bottles of water set out for us, they were very good to us. We found a beautiful urn online and the funeral director had no problem with transferring my moms ashes into the urn, we weren't forced into buying anything and we were told that if later on we wanted little keepsake urns he would gladly transfer those as well. Including the urn, we paid $1,800 and we never felt overwhelmed or taken advantage of. My mom passed at 65 and she was sick for several years prior, the financial aspect took a toll on my dad, as it would with anyone, the last thing a person needs is to be taken advantage of when they're already vulnerable is just wrong.

    • @sharonjacobs5351
      @sharonjacobs5351 2 года назад +2

      It's too bad that in the worse time in someone's life "business " is the top consideration for the funeral "INDUSTRY" . . 💸💸💸! . . I'm so glad that you found , what sounds like an honest business ! . . 👍 . . Bad enough for your family to lose your mom , no one needs to feel taken advantage of , or for them to make you feel that your not giving your loved one the best you can afford . Not what they want you to spend ! . .🤷 . . Big difference ! . . 😔 . . My condolences to you your family and most especially your dad . . . 🌹

    • @sharonjacobs5351
      @sharonjacobs5351 2 года назад

      It's too bad that in the worse time in someone's life "business " is the top consideration for the funeral "INDUSTRY" . . 💸💸💸! . . I'm so glad that you found , what sounds like an honest business ! . . 👍 . . Bad enough for your family to lose your mom , no one needs to feel taken advantage of , or for them to make you feel that your not giving your loved one the best you can afford . Not what they want you to spend ! . .🤷 . . Big difference ! . . 😔 . . My condolences to you your family and most especially your dad . . . 🌹

    • @joelc9439
      @joelc9439 7 месяцев назад

      Can you explain the loophole..

  • @ip4157
    @ip4157 6 лет назад +400

    When our mom died she was with the younger sister picking out the necessary things from the funaeral home. When it came to the vault, the funeral guy said that one will probably leak. My sister was forced to say well we are not worrying about her drowning are we.

    • @loe3175
      @loe3175 5 лет назад +90

      I'd like to know why they're selling a vault they know is going to leak anyway.

    • @blowitoutyourcunt7675
      @blowitoutyourcunt7675 5 лет назад +10

      It doesn't matter one Whit to the funeral home or the cemetery whether or not the Vault leaks, the purpose for a vault over a casket or coffin is to keep the ground level above the body! Because if you were to inter a body without a vault over it, the ground would sink in and make it very unmanageable and unsightly for the cemetery to handle. Funerary vaults are not there to benefit to the family or the body in repose!

    • @kellyboyanski2570
      @kellyboyanski2570 5 лет назад +7

      Rachel Hall There’s a standard vault, and an airtight vault you can choose from, the standard vault is simply for the groundwork in the grave. The airtight one is obviously more expensive. We were told the bugs would get in the standard vault and eat away at my father (in only slightly nicer words).

    • @crystallawmaster6477
      @crystallawmaster6477 5 лет назад +6

      Going through this currently, we lost my MIL Monday, they tried to charge my husband and his brother and Sister $5,000 for a simple funeral with viewing when she's ultimately being cremated, thankfully my family's prefer funeral home gave us a quote for half the Price and got the one they insisted on using to drop $1,800!

    • @iamcarbonandotherbits.8039
      @iamcarbonandotherbits.8039 5 лет назад +3

      Absolute gold, Your sister had those parasites nailed.

  • @sugewhitejacoby8654
    @sugewhitejacoby8654 5 лет назад +348

    That made me laugh when they said "you want them to be more comfortable "
    How comfortable do you have to be when you're dead in a casket in the ground!!

    • @francoisen6755
      @francoisen6755 4 года назад +8

      SUGE WHITE Jacoby 🤣🤣🤣🤣🤣🤣 I am laughing so hard

    • @relaxspot4851
      @relaxspot4851 4 года назад +2

      😂😂😂😂😂

    • @DanielW607
      @DanielW607 4 года назад +15

      They a preying on the emotional vulnerability of people whom had recently lost a loved one they dearly cared about. Obviously people know that the person is dead, but I guess the idea that they are in “eternal comfort” makes them feel better about the situation than say if they had just the bare casket with no oversized cushions or pillows.
      Basically people don’t seem to pay as much attention to how illogical these extra add- ons are, but rather to how they would feel about the situation emotionally in the longer run

    • @nikki.englanduk387
      @nikki.englanduk387 4 года назад +2

      🤔😬........Lol ikr😆😆

    • @Mr_tank1
      @Mr_tank1 3 года назад

      Ye

  • @jamesdunn6648
    @jamesdunn6648 3 года назад +139

    Scamming people when they are most vulnerable is just wrong.

    • @toniwilson5435
      @toniwilson5435 3 года назад

      You got that right , that's why I don't wanna be buried

    • @toniwilson5435
      @toniwilson5435 3 года назад

      So sad indeed

    • @Dan-nt2yb
      @Dan-nt2yb 3 года назад +2

      Vulnerable? That’s no reason to be gullible.

    • @jsivco3sivco785
      @jsivco3sivco785 3 года назад +1

      They are NOT scammed. They know what they are getting, and they get what they ordered.

    • @jamesdunn6648
      @jamesdunn6648 3 года назад

      What funeral home do you own or work for.

  • @jamesking1550
    @jamesking1550 6 лет назад +1026

    Guy tried to sell me a casket with springs for my mother. He said "eternal comfort".

    • @natalie654789
      @natalie654789 5 лет назад +43

      Those exist??

    • @7shukur
      @7shukur 5 лет назад +28

      If u would be in that casket forever that is hell

    • @alaricvisigoth919
      @alaricvisigoth919 5 лет назад +30

      Wow! What a racket.

    • @Distressedwoman
      @Distressedwoman 5 лет назад +95

      That’s disgusting. They sell caskets with comfortable soft pillows and blankets so “they will sleep softly” too. They are not sleeping they are dead!

    • @ArtFiendz
      @ArtFiendz 5 лет назад +28

      RIP to your mother. but i think i would have laughed.

  • @wanderingtravels2488
    @wanderingtravels2488 7 лет назад +1525

    I co own and manage a funeral home in Kentucky. I'm proud and honored to serve each family that calls upon me.
    My fee for direct cremation complete is $795- that's it.
    Families don't realize there is a lot of cost running a 24/7 business but there is reasonable and then their is large company groups that hire non trained commission salesperson and we call them slimy!
    We give options and the family is not sold anything but they select what they want. I'm not a salesman and I have to sleep at night. Our funeral home serves 400 families a year and I apologize to families that get treated like this by these cons.

    • @therianet
      @therianet 7 лет назад +106

      do you offer "dump me in the ocean when I expire" package ? or does it come only in self service ?

    • @wanderingtravels2488
      @wanderingtravels2488 7 лет назад +77

      Henry Herz Were no way near the ocean being in Kentucky so we don't run in to that question so we could do the cremation and the family could scatter the cremains wherever they wish.

    • @therianet
      @therianet 7 лет назад +21

      but animals cant eat ashes, waste of meet and missed spot in eternal cycle of life

    • @aloisius4188
      @aloisius4188 7 лет назад +29

      Good for you for speaking out on this. But as you can see, many in your industry are painted with a tainted brush, and are only out for the almighty buck. Your apology is accepted but it is not helping to end the problems.

    • @dennismckeown5863
      @dennismckeown5863 7 лет назад +50

      Good to see an honest business & person.Keep up the good caring work.

  • @croaton07
    @croaton07 5 лет назад +25

    Lost my brother recently. The funeral home in my small town was amazing and treated us like family. Something that I will remember is what I was told. Spending a lot of money on a fancy casket or fancy urn will not bring him back. All that does is burden those that still have to go through life. It sounds rough but it isn't. Don't take the markups, spend what you think is worth it, nothing more. Remember, spending a lot on a gold trimmed casket isn't going to matter to anyone and doesn't make anything better.

  • @paulawoloszynek29
    @paulawoloszynek29 7 лет назад +1601

    Just bury me in the backyard! I won't care - I'll be dead!

    • @crand20033
      @crand20033 6 лет назад +37

      How about: Man Dissolved in Acidic Water After Trying to Soak in Yellowstone National Park Hot Pool.

    • @khary30
      @khary30 6 лет назад +8

      Same!

    • @danburch9989
      @danburch9989 6 лет назад +56

      I just tell my wife to cremate me then flush me down the toilet. Saves the cost of the urn or the cost of transportation to a scattering site.

    • @jakejones5736
      @jakejones5736 6 лет назад +8

      ... and pushing up daisies.

    • @johnlimongello5716
      @johnlimongello5716 6 лет назад +19

      It's legal in some states.
      Actually I do recall a fellow home inspector in Georgia told me a story of a man that came across a skeleton in a crawl space in Atlanta while performing a home inspection. He immediately left hahaha probably the fastest crawl possible.. alerted the police who found out the family buried grandma in the crawl space because a funeral was too expensive.
      I never found out if that was truly real .. however it does make for a great story.

  • @timothymcmonigal2104
    @timothymcmonigal2104 6 лет назад +202

    To fraud a grieving family is a disgrace to humanity. Thank you for this video

    • @PraveenSrJ01
      @PraveenSrJ01 2 года назад +4

      I definitely agree. These people will go straight to hell.

    • @kevinhead5795
      @kevinhead5795 2 года назад +3

      @@PraveenSrJ01 If it was real!

    • @graysonwalker
      @graysonwalker 2 года назад +1

      @@kevinhead5795 it is, but I agree India has a better plan with creamation...

    • @davidchan9632
      @davidchan9632 2 года назад +1

      True. It's a money making business. I've mentioned to my siblings to purchase the casket from the manufacturer. It's a much cheaper price. When the funeral home makes the purchase then it charges five times the wholesale price. That's just the casket. For their services guess ?

    • @estherkibui5177
      @estherkibui5177 2 года назад +1

      You have no idea. Africa can be considered backwards in someway but you won't sell most Africans an ivory casket laced with satin worth more than most people own. Shame on these morons. Lord!

  • @Grandessaful
    @Grandessaful 5 лет назад +25

    There are always a few rotten apples. My family has been in the funeral business for 175 years. Their reputation for fairness and quality is what keeps them at the top. My father did not charge for the cost of funerals for the indigent. All of their funerals are the most memorable and poignant....I am grateful for them.

  • @macruick
    @macruick 7 лет назад +714

    Why would you embalm or buy a casket if you're going to cremate? What a waste.

    • @torijones5194
      @torijones5194 7 лет назад +74

      macruick. Unfortunately the point is to get more money out of people. When they ask about how to lower the cost the reps make them feel bad for wanting to spend less money. They'll say that you never really loved them if you don't spend this money. My family experienced this after my grandmother died. Just ask questions and don't let yourself be ripped off. It's an emotional time and these people prey on that.
      As for embalming, even if you were to bury the person you really don't need embalming. They claim that it will keep the body clean and free of disease. As a microbiologist I'm telling you not to believe that. Truth is that if you keep the body refrigerated before burial you'll be fine. And for cremation embalming is certainly not needed. If you are doing an open casket the body already has to clean, keep them refrigerated which they have to have while the body is waiting to be embalmed, and dress them. Embalming is just preserving the body and unless this person is going to be on display for months on end you don't have to embalm.

    • @angelm8557
      @angelm8557 7 лет назад +1

      not all people are cremated. That is really against Christian laws. But many do anyway. Some believe in resurrection like Christ, than body can not be cremated.

    • @kelumo7981
      @kelumo7981 7 лет назад +41

      which Christian laws??

    • @davidinnis6796
      @davidinnis6796 7 лет назад +4

      Billy McAuliffe exactly, for public viewing.

    • @michellehunter9762
      @michellehunter9762 7 лет назад +16

      macruick My Brother passed His wife could not afford the cost. She reached for help. I suggested a Grave Side Service She had Him Embalmed for a small funeral home service. She did not factor in the burial and she could not afford. The Funeral Home and her decided to Cremate Him.. SMH He was cremated and He remains at that Funeral Home along with that cost unpaid in a Tin Cookie Can still today 4 yrs later. A Dann Shame and Scam Con.

  • @terryfisher7078
    @terryfisher7078 7 лет назад +141

    One Funeral Home in Nashville Tennessee that I used to work for would rather lose money than to cheat a customer and grieving family. And he helps so many Hispanic families returned their remains to their family and home country I still don't understand how he's in business. And I do hope and pray that his children will follow in his footsteps.

    • @understandyourmind
      @understandyourmind 5 лет назад +5

      Depends on who is opening a business..If an empathetic kind person or a toxic narcissist.

    • @dmo848
      @dmo848 2 года назад +1

      Good people like that r hard to find nowadays. Cheers

  • @juan2049
    @juan2049 4 года назад +130

    Wait until you hear about the new caskets with cooling memory foam and a built in USB charger

  • @functionalstoner3554
    @functionalstoner3554 7 лет назад +390

    I used to be a funeral sales person. I made 10k a month working maybe 20hours a week with a high closing rate. This industry is disgusting and I regret the time spent in it in my younger years when all I saw were dollar figures. I'm so happy to see that this was finally brought to light.

    • @lisaherrig4908
      @lisaherrig4908 7 лет назад +3

      Functional Stoner good for you.

    • @eMTy_One
      @eMTy_One 6 лет назад +82

      I stopped at “...10,000$ a month...”. I can throw every moral I have in the garbage for 10,000$ a month.

    • @sugarshine
      @sugarshine 6 лет назад +6

      M. T. Ikr?

    • @Lady_Tee15
      @Lady_Tee15 6 лет назад +1

      @@eMTy_One 🤣🤣🤣

    • @SGT11B
      @SGT11B 6 лет назад +3

      High closing rate!! Haha I bet

  • @markbatarina4512
    @markbatarina4512 5 лет назад +639

    Bury me in an amazon prime box with a return label.

    • @tionnelatice
      @tionnelatice 5 лет назад +10

      Mark Batarina oh my damn 🤣🥴

    • @yelenawhitmer1329
      @yelenawhitmer1329 4 года назад +7

      Mark Batarina 😂😂😂😂😂👌👌👌👌👌

    • @fbyi2940
      @fbyi2940 4 года назад +2

      And sent it to jeff. B

    • @Leatricaw
      @Leatricaw 4 года назад

      Mark Batarina 🤣🤣🤣

    • @bryanx5829
      @bryanx5829 4 года назад +1

      hahahaha good one

  • @supernovero
    @supernovero 5 лет назад +216

    "We dont condone practices that make our customers feel pressured!" But also has their sales employees make commission

    • @lexippgr
      @lexippgr 5 лет назад +9

      Ronnie Loredo yeah its like a car salesman got a job at a funeral home. yikes

    • @karlagarcia1851
      @karlagarcia1851 5 лет назад +1

      Ronnie Loredo 🙃🤯🤪

    • @carltonpoindexter2034
      @carltonpoindexter2034 4 года назад +1

      Or a politician.

    • @alfredostling2509
      @alfredostling2509 3 года назад

      I really hate seeing this video in the way that it exposes funeral home Crooks . Arber should be Shut down .My mother went to a funeral home for my father's funeral arrangements for my father . And it was only $900.00 for the whole thing including flowers and embalming and casket plus three days of viewing at the funeral home and a private service at a local church plus transportation cost to Wisconsin and then another private service at the cemetery .Only $900.00 for everything .

    • @leepresley2055
      @leepresley2055 2 года назад

      Maybe its not really happening, everybody is just freaking out..

  • @johnwade3476
    @johnwade3476 7 лет назад +254

    trust no one who is trying to sell you something

    • @user_abcxyzz
      @user_abcxyzz 5 лет назад

      It's not about trusting the sales person. You SHOULD already know it's their job to up sell. It's the consumers job to educate themselves too. If they are just ignorant and have no common sense then sure, they will be "sold" it's not the sales person ripping any body off...if the consumer is ignorant then he will likely pay more simply because he couldn't think for himself or just assumed he needed all the fancy add ons because he wasn't educated enough to decide for himself. Some people are fine with the bare bones basics but there are upgrades and add ons for the flashy individual...or the gullible fools.

    • @TheArmedNurse
      @TheArmedNurse 5 лет назад +1

      I agree! Salespeople must make sales otherwise they don't get paid. If a salesperson was to be honest and tell the customer that they're selling a load of crap then they would not be in business very long.

    • @caycic1
      @caycic1 5 лет назад

      Sales isnt a bad word. You do it everyday in some way.

    • @nikkykey59
      @nikkykey59 5 лет назад

      Well said

    • @ajplays7241
      @ajplays7241 4 месяца назад

      i decided ill just be buried in my bed lol

  • @LouRock
    @LouRock 7 лет назад +77

    MY HEART GOES OUT TO THIS WOMAN !

  • @ev3416
    @ev3416 5 лет назад +188

    In the words of Danny DeVito, "When i'm dead, just throw me in the trash!"

    • @justdave1
      @justdave1 5 лет назад +6

      A lot of people don't seem to care about their dead body, but throwing it in the trash or ocean, well I doubt states laws would allow that, I mean you take a load of trash to the dump and there is Danny DeVito's arm sticking up? Creepy. Or a leg washes ashore? That's not great for tourism or swimming not to mention a possible health hazzard. Fishing boats could pull up a net full of fish and a human head? Really? That's your answer? Basically your leaving the problem to someone else and that is selfish. At least have a plan, like cremation. There is a cost to dying as there is to living.

    • @Ohhello_itskat
      @Ohhello_itskat 5 лет назад +4

      Yah...But there is the risk of bloodborne pathogens...

    • @ev3416
      @ev3416 5 лет назад +9

      @@justdave1 Wow. You sound like a fun person to be around. By the way it's a quote from 'It's Always Sunny in Philadelphia' , Dave. I highly doubt people, including Danny DeVito, are going actually leave their body in the trash since it's illegal and all ¯\_(ツ)_/¯

    • @ev3416
      @ev3416 5 лет назад +3

      Narcisa Dogic No one is arguing they didn’t make “true points” Narcisa lol? I myself even reassured them that it is in fact illegal to leave your dead body where ever you please. So thanks for your powerful contribution!

    • @brigittej5158
      @brigittej5158 9 месяцев назад

      LOL

  • @KellyBrown-hc5jx
    @KellyBrown-hc5jx 6 лет назад +515

    This is the exact reason I don't believe in funeral homes. A year ago my 24 year old son committed suicide in Ontario. They wouldn't let me view him anyways so he went to the coroner then straight to the facility where they do the cremations $1200(up to that point) and he was overnighted to Illinois for $55 and we had a celebration of life for him and another facility that my grandmother got for free to rent. I bought an urn from Amazon and several small ones (for close family) total about $80. I keep my sons urn in my living room along with other mementos all in a corner where I can talk to him and be with him whenever I want. No need for a burial. I also bought an orange tree and put some ashes in the ground. We are already grieving the loss of our beloved family members. Why go broke over it too. I feel I did the right thing to honor my son and no regrets.

    • @jackiebyrd7073
      @jackiebyrd7073 6 лет назад +1

      Kelly Brown and

    • @realitycheck5698
      @realitycheck5698 6 лет назад +9

      I think it was a wonderful idea.

    • @julie.1081
      @julie.1081 6 лет назад +6

      Kelly Brown - I'm sorry for the loss of your son. I think he would have been right by your side through all that you did for him with him smiling & saying "Way to GO Mom!". He wouldn't want you to go into debt & I think having him there with you is nice. Can I assume you plan on being interned together some day? Make sure you tell at least 2 or 3 people & put it in writing. That way, your experience will be taught to others. You've made me think about things too. I'm 57 y/o but, I've made quite a few things known & arranged already. If my family wants to spend a little more money, I'd rather they spent money on a better champagne to be served & savored! I want every woman I know to have a damn good excuse to wear a little black dress or any color she wants. When my Daddy died, he asked that Mom, my sister & me would wear anything BUT black for him. We didn't even discuss what we'd wear except, no black. We all ended up wearing the color of our birthstones! When you talk to your son tonight Kelly, please tell him that a woman neither of you knows is proud of you. You showed strength & grace at a difficult time with your family's support. And please give your dear Gma a hug from me too. I have a feeling you're a lot like her!

    • @SadeWithTheReceipts
      @SadeWithTheReceipts 6 лет назад +18

      YOU DID THE ABSOLUTE CORRECT THING MADAM....THERE IS ANOTHER VIDEO ON RUclips FROM A WHISTLE BLOWER WHO USE TO WORK FOR A FUNERAL HOME. HE EXPLAINED HOW THE CASKETS ARE A WASTE OF MONEY, BECAUSE AFTER YOU BURY YOUR LOVED ONE, AS SOON AS IT RAINS, IT FLOODS THE CASKET AND THEIR BODIES JUST FLOAT IN ALL OF THAT MUDDY WATER. HE SAID THAT HE USED TO LIE TO GRIEVERS AND TELL THEM THAT THE CASKETS WERE WATER PROOF OR SEALED TIGHT WHERE WATER CANNOT GET INTO THEM, WHICH WAS FALSE. HE TELLS ALL. I THINK A LOT OF PEOPLE SHOULD GO WATCH IT. BUT YEAH, I WOULD DO THE SAME DO. I TOLD MY PEOPLE TO CREMATE ME...I TOLD THEM THAT I WON'T KNOW ANYWAY! DON'T SPEND ALL THAT MONEY JUST TO PUT ON FOR OTHER PEOPLE KNOWING THAT WE DON'T HAVE IT LIKE THAT. DRESS, JEWELRY, HAIR, MAKE UP (THAT I DON'T WEAR), CASKET, FLOWERS, PREACHER, FUNERAL COACH AND DRIVERS, LIMOS, ECT....NO! JUST A BIG WASTE!

    • @julie.1081
      @julie.1081 6 лет назад +3

      Sade' Watson If you happen to run across or thin of/remember that video you wrote about, please let me know!

  • @cassied8892
    @cassied8892 7 лет назад +738

    this show needs to do an investigation in the United States

    • @jpao908
      @jpao908 7 лет назад +7

      I think it is the same problem as that story and even worse when taking advantage of a woman in grief!

    • @ieatspoons2315
      @ieatspoons2315 7 лет назад +17

      cassie D on funerals? Every business is the same, you don't need a video to know that...fun fact: doctors try to keep the patient alive as long as possible for more money.

    • @sina7306
      @sina7306 7 лет назад +20

      cbc stands for canadian broadcasting channel. Why would they do USA

    • @_NextBigThing-
      @_NextBigThing- 7 лет назад +3

      cassie D they mark up by ×3 cost just confront them they will lower price but will be angry they are worse than pawn shops

    • @cassied8892
      @cassied8892 7 лет назад +1

      Sina why not?

  • @Bethannbrockman
    @Bethannbrockman 5 лет назад +48

    I suddenly lost the use of my legs in 10/2017 and have weeks I cannot remember... (It took 2 years and a lot of PT but I’m walking again!)... I was 35 at the time... I cannot express how important it is to have a plan, regardless of your age... you never know

    • @williamacosta6337
      @williamacosta6337 4 года назад +5

      Hope your doing well. Your totally right about that. Bless your soul.

    • @asafaust6774
      @asafaust6774 4 года назад +4

      Good point about letting people know what your final wishes are. I don't have much materially to leave my daughter but what little bit I have should go to her and not to the bill collectors.

    • @jessicaboal4071
      @jessicaboal4071 4 года назад +2

      Did u figure out the reason why u lost the use of ur legs, just out of curiosity?

    • @pearluniverse7878
      @pearluniverse7878 4 года назад +1

      I’m so happy to hear that you’re walking again, I know it was hard but I pray health and blessings onto you!

  • @LillyTheLonelySock
    @LillyTheLonelySock 6 лет назад +83

    My father passed away about 3 years ago and we too had the privilege of dealing with a sleazy, commission-hungry woman from Greenlawn Cemetery. She came to our home to and tried to suggest all these additional phrases to engrave on my father's tombstone, all of which my mother rejected one after the other. To add insult to injury, the woman mentioned 2 plots nearby that could be purchased for my brother and I and indicated that she really wanted us to have them. My mother said no because she didn't know what our wishes would be, but the woman insisted that if we didn't end up wanting the plots for ourselves we could sell them. Still refusing, she called back at a later time to mention there was interest in the other two plots ... as if we'd believe that she feels some kind of loyalty to our family in particular and wants to make sure that we'll all be interred close together! My brother and I don't even have homes of our own ... why would we spend money to have cemetery plots of our own when we have so much life left to live? I found that so inappropriate.

  • @Jbean21
    @Jbean21 7 лет назад +141

    I work in a catering company that caters to a few funeral homes. One of the funeral homes accidentally sent their invoice to the family to us via email. The funeral home charges the families nearly 50% more then what we charge at retail. The families are better off ordering with us directly

  • @Thezombiekiller06
    @Thezombiekiller06 4 года назад +55

    These coffins look more comfortable than my bed

    • @wandastokes9891
      @wandastokes9891 4 года назад +1

      🤣😂🤣😂🤣😂🤣😂

    • @megaladonrockband4855
      @megaladonrockband4855 4 года назад +4

      They probably cost more than a bed! But you want to be comfy when your dead🤣🤣🤣

  • @WEFAHawkStreet
    @WEFAHawkStreet 6 лет назад +267

    You asked for cremation.
    Why were they showing you caskets?

    • @Mxmmy_lyra
      @Mxmmy_lyra 5 лет назад +23

      Here in germany you need to buy a casket in order to cremated.. Its just a waste of money

    • @evelinholmes6401
      @evelinholmes6401 4 года назад +5

      MiaLia The same as the Uk.

    • @wyomingadventures
      @wyomingadventures 4 года назад +17

      Viewing purposes. But a good crematory will let you use one for free.

    • @soulsecrets12789
      @soulsecrets12789 4 года назад +6

      Caskets are a must in the UK even with cremation. It’s needed for display in the church/chapel etc

    • @mejsmith1
      @mejsmith1 4 года назад +26

      @@soulsecrets12789 What if you don't want to bother with the whole display and church thing? All for spending money on someone who is alive and sick, but spending money on the dead is throwing money away.

  • @transgenderxoxoxox771
    @transgenderxoxoxox771 6 лет назад +330

    Jesus even dying is a hassle. From the moment of birth to the second you take your last breath it’s ALL about currency. Not saying it’s right or wrong, it’s just crazy to think about.

    • @larrysmith647
      @larrysmith647 6 лет назад +5

      @ Sebastian XOXOXOX----yes, they "scalp" you from cradle to grave !!

    • @apelsinuke
      @apelsinuke 6 лет назад +5

      that's the matrix, we're just feeding the system.

    • @ajricherson1099
      @ajricherson1099 5 лет назад +3

      @WISEGUYS R US TM Money truly is the root of all evil...

    • @chickentenders3018
      @chickentenders3018 5 лет назад +6

      Cricut R. No, the love of money is the root of evil.

    • @Mossfaerie
      @Mossfaerie 5 лет назад +1

      Oh, it is wrong.
      Also! I noticed you changed your name and just wanna say that good on you for being open and not that it means much since I'm a stranger, but you have my full support!!

  • @josephlee961
    @josephlee961 2 года назад +1

    The world needs more people like SHANE! I am sure many viewers have nothing but high praises and applause for the honest and decent man.

  • @smitha5022
    @smitha5022 5 лет назад +135

    I never understood the need for embalming to preserve the body... they're going into the ground, not a glass display case in someone's living room.

    • @bun04y
      @bun04y 4 года назад +22

      The only reason a body would need to be embalmed is if you are not planning to bury or cremate it right away and want to still look at it. As long as it is refrigerated (you can do this with ice also) and then disposed of it is fine. The part where the one sales gal said that embalming prevents the spread of disease is a LIE... a dead body will NOT GET YOU SICK unless the person died of a deadly disease like Ebola or something similar.

    • @asafaust6774
      @asafaust6774 4 года назад +5

      My understanding about embalming is that it preserves the body in the event that family members who were coming to the funeral, are traveling from a long ways off. It takes time to arrange for transportation, hotel and Food. When my uncle died in Los Angeles California, it was very expensive for some of the family members to travel there from Illinois.

    • @arcticluststormrunner2777
      @arcticluststormrunner2777 4 года назад +5

      It all depends on the situation but when my dad passed away, they kept him embalmed and on ice long enough until we were able to have his funeral funds situated and everything and his funeral ended up being a month after he passed so I’m honestly glad they did since my sister refused to go for cremation. It was just to delay the decomposing process so he wasn’t decomposing before the funeral though I could tell it was almost in the process of doing that with as long as he’s been gone but it was supposed to delay it long enough for us to see him.

    • @GypsyRoseBlanchardisaliar
      @GypsyRoseBlanchardisaliar 4 года назад +2

      Smith A if you are viewing a body they need to be embalmed.

    • @GypsyRoseBlanchardisaliar
      @GypsyRoseBlanchardisaliar 4 года назад

      Arctic Lust & Storm Runner yes its to preserve it. Some religions are against it but most of the time it is required for viewing

  • @jerryhamer
    @jerryhamer 6 лет назад +73

    What is the reason for preserving somebody. They are dead.

    • @jerryhamer
      @jerryhamer 6 лет назад +6

      jamiebellwolf yea I know that, but they advertise preserving your body after you’re buried

    • @crand20033
      @crand20033 6 лет назад

      Society has to make a big deal out of everything. The ancient Egyptians made mummies out of their significant dead people.

    • @jonimaar__2023
      @jonimaar__2023 6 лет назад

      4 money

    • @JosephFuller
      @JosephFuller 5 лет назад +2

      If you have a public viewing, it can make sense (depending on when the funeral takes place/length of the viewing, etc). This one child died of an overdose and the parents opted for no preservation for the viewing. He was blue and his skin was rigid. It was quite shocking for all his friends who had come to say goodbye. His parents stood next to the body the whole time. Maybe that was their point, their PSA.

    • @christinakruszewska5654
      @christinakruszewska5654 5 лет назад +1

      The practice started in Early America when President Lincoln was sent on a viewing tour around the country. The only way to keep his body from decaying while on the tour was embalming. Before this people rarely embalmed loved ones.

  • @Undecided0
    @Undecided0 5 лет назад +62

    Amazon is going to put them out of business, also. You can buy caskets on Amazon now.

    • @noralynn6318
      @noralynn6318 4 года назад +2

      Probably cant use them in a funeral home. But it you watch ask a Mortician you can have the funeral at home legally. I wonder if we can dig the hole. I have a truck for the casket.

    • @vlogcodmyt
      @vlogcodmyt 4 года назад

      For real 📦🙂😭😅😂

    • @JohnSmendrovac
      @JohnSmendrovac 3 года назад

      Fantastic

    • @TheSaltySiren
      @TheSaltySiren 3 года назад +1

      Costco sells them as well!

    • @debbie4503
      @debbie4503 3 года назад +1

      Absolutely no disrespect intended, but where would a person store a casket?

  • @pbp125
    @pbp125 6 лет назад +155

    In Minnesota we have the option of a green burial. No embalming or any other needless frills. You set aside a small piece of land, have a 6foot hole dug and you're wrapped in a cloth sheet and returned to the earth. Only cost is a $1000.00 survey.

    • @amala1552
      @amala1552 6 лет назад +14

      that's what muslims do.

    • @pouponcrazycat5987
      @pouponcrazycat5987 5 лет назад +6

      where is the green cementary I want to do that, but there is no place up here in flroida to do this

    • @rofidganteng1
      @rofidganteng1 5 лет назад +13

      muslim already doing it in 1400 years.

    • @krisc5508
      @krisc5508 5 лет назад +1

      same here in Ga

    • @heavyhanded1782
      @heavyhanded1782 5 лет назад

      I plan to have a natural funeral

  • @chanceussery4090
    @chanceussery4090 6 лет назад +52

    It's sad that they take advantage of somebody's grief like that.

    • @floripsbajouco2618
      @floripsbajouco2618 5 лет назад +2

      It is shameful for the taking advantage of all of us at the time of grieving. But what is more shameful is the fact they are allowed to defraud and steal because there is no accountability to prevent this. Here in Toronto, Ontario the scams have become so elaborate where the industry and the courts are staging scams to seize the estate and remove the executor and beneficiary to reward the lawyers and the judges.

    • @bunkman64
      @bunkman64 4 года назад

      The Veterinary Business and the Funeral Business have that in common. They play on your emotions to suck you out of TONS of cash

  • @GoofyGufz
    @GoofyGufz 5 лет назад +321

    Just throw my body to ocean, its cheap , easy, and fast. Fish happy everybody happy

    • @JosephFuller
      @JosephFuller 5 лет назад +41

      The police (forensic investigators) won't be happy when they need to figure out where various bits and pieces of someone came from. At least, that was the logic behind denying my last wishes of being left in the forest behind my dad's house.

    • @shaereub4450
      @shaereub4450 5 лет назад +1

      Reminds me of the song "when water comes to live" by Cliyd Cult

    • @shaereub4450
      @shaereub4450 5 лет назад

      Cloud Cult

    • @havingteawiththedevil
      @havingteawiththedevil 5 лет назад +6

      Fish happy
      Everybody happy
      *LOL*

    • @loryndabenson5840
      @loryndabenson5840 5 лет назад +10

      Ha ha I just commented that earlier. Dunk me in the ocean and have a yacht party with an open bar for my guests. Everyone wear bright colors. Everything is covered by my insurance policy and my will. Also military benefits. I'm not leaving my family a penny of debt.

  • @bossmaniacgames
    @bossmaniacgames 7 лет назад +93

    wow i never have been this early.... i live in the U.S. and this show is really addicting and done really well to inform others, i wish they had something similar here, i hope to see more amazing ones in the future

    • @Silent_Shadow
      @Silent_Shadow 7 лет назад +6

      BossManiacGames I have said the same thing. Our media here in the states is in the business of bullshitting us and protectimg their corporate buddies.

    • @aloisius4188
      @aloisius4188 7 лет назад +1

      This CBC investigative show is on every week, covering a range of consumer rip-off topics. Car dealerships, health care, farmer's markets, drug prices, etc etc. they have covered many such crooked goings-on. One of the biggest mandates of the CBC, versus USA TV media, is to inform, educate and enlighten. NOT just to mindlessly entertain. The Canadian taxpayer supports the CBC. I'll bet not ONE taxpayer in the US is taxed for CNN, FOX, MSNBC etc. Public TV and NPR come close but they only get corporate or private donations, no govt support.

    • @inactiveaccount753
      @inactiveaccount753 6 лет назад

      Why don't you make a US version of Marketplace yourself?
      You can make good money out of it.
      I want to do the same for my country. Ppl have too many noise in their life, it would be a good deal to inform them abt stuff they normally don't have time for or simply don't think about.

  • @toyman9642
    @toyman9642 6 лет назад +93

    People do not realize the environmental impact of traditional funerals, not to mention the cost. Millions of gallons of embalming fluid leech into the ground poisoning the soil. Thousands of hardwood trees are cut down to make caskets that either rot in the ground or are burned during cremation. Trees provide oxygen to our atmosphere, hold the soil and provide homes for wildlife. Don't even get me going on the cost. Green burial is best. No embalming, no expensive casket and the "cemetery" is actually a beautiful meadow with wildflowers and wildlife. A relative, who is a retired funeral home employee, told me that many spend way too much on a funeral for one reason...they don't want to look cheap in front of family.

    • @hellgxrl
      @hellgxrl 6 лет назад +2

      Rob Tro I would love for my last moment to be in a huge lush meadow

    • @Noob-fd4ts
      @Noob-fd4ts 6 лет назад

      Rob Tro if my mum dies I only live with her I am going to wrap her in a beautiful cloth and bury her

    • @rofidganteng1
      @rofidganteng1 5 лет назад

      hold my beer.
      islam already doing this "green burial" for 1400 years.

    • @hansriseli6975
      @hansriseli6975 5 лет назад

      "Green burial", did you mean be dying like Hulk?

  • @SraTacoMal
    @SraTacoMal 4 года назад +37

    This is why I love Ask A Mortician. She calls out *all* these predatory practices.

  • @caseymclean4435
    @caseymclean4435 7 лет назад +42

    I recently lost my mother. Even during my grief it still pays to shop around. I live in Calgary and came across similar funeral homes that charged outrageous amounts.
    We found a small funeral home franchise named Elegant Tributes.
    Our package included creamation, urn, on-line announcement. Total cost was $1 400. 1/4 the price of some others.
    We chose to directly deal with the Cemetary for interrment. It only cost $700 as my mother already had a plot.
    Roughly, one shouldn't spend more than $2 000 for all the services.

  • @rexharwood7473
    @rexharwood7473 5 лет назад +15

    My uncle included me in the funeral process when my Grandpa died and they were 100% there for us, never once suggested something we didn’t want or lead us in a direction. We were probably making them work pretty hard for their money. I couldn’t have asked for a better kinder experience. Thank You Wheatland Funeral Home!

  • @SmushyPenguin
    @SmushyPenguin 4 года назад +6

    My dad just passed, and we, thankfully, found a funeral home that did everything they could to help. EVERYTHING we had to do/get/wanted (going with the wishes of my dad who wanted cremated) was a fraction of the cost of the crap on here.
    And they didn't force us into ANYTHING.

  • @mrsgarzacamacho
    @mrsgarzacamacho 7 лет назад +49

    My sister died in a hospital and we needed to have her moved from there to the funeral home they charged $500. The hospital is ACROSS THE STREET!!! Literally ACROSS THE STREET!!!

    • @msg5691
      @msg5691 7 лет назад

      mrsgarzacamacho yeah they charge for transferring of the body I think you have to files fees not sure but I think that's associated with the transfer of body cost.

    • @jittersgeyser620
      @jittersgeyser620 6 лет назад +2

      Im sure there is more to it than just moving her if she just passed. Some prep and decency in the transfer. Plus, paper work and filing.

    • @danburch9989
      @danburch9989 6 лет назад +3

      Years ago, I think it was in Czechoslovakia, an uncle died. The cost of transporting the body across country in a train as cargo was cost prohibitive. What did the next of kin do? They bought him a regular passenger ticket (which was less costly), poured alcohol all over him and told the conductor that he was drunk. If I find the link, I'll edit.

    • @Commentator541
      @Commentator541 6 лет назад +1

      @@danburch9989 There is a Yugoslav movie "mrtav hladan" with that scenario. It's a dark comedy.

    • @tdeveritt
      @tdeveritt 6 лет назад +2

      I would have to put my sister in a wheelchair and roll her across the street.

  • @joehernandez9563
    @joehernandez9563 6 лет назад +8

    Before my grandfather passed away he left us a rather hilarious letter (he was a joker/prankster) outlining what he wanted. He basically said funerals are a giant scam and he wasn't having any of it. He went on at length about these shysters. He set the tone for the rest of our family. My father didn't have any kind of service and I won't either.

  • @Elizabeth-iv3gn
    @Elizabeth-iv3gn 4 года назад +48

    The sales lady with short hair and glasses was rude af 🙄 7:15
    "You get better closure doing it THIS way".... um, its not upto you how people get better closure... not to mention responding with attitude when asked about the funeral coach for the same site.
    17:20 "Thats not a VISITATION casket", umm why not? Is there a law that says its not? Does it suddenly become invisible when its used for visitation? So ridiculous.

    • @nslouka90
      @nslouka90 4 года назад +2

      She was clearly selling, if you can sell a cell phone and plan the. You can do this gig

  • @toyman9642
    @toyman9642 6 лет назад +38

    I see a trend where more and more people are having no funeral or service of any kind AND they by-pass a funeral home, using a Direct Cremation firm instead. I recently attended a Celebration of Life gathering a few days after a friend passed away. It was wonderful. People chatted, laughed about events in the loved one's life, viewed videos and photos, etc. Nice.

    • @maxnoerenberg6370
      @maxnoerenberg6370 5 лет назад +1

      just imagine there is an app on your phone where you can choose your services by swiping through the selection and pay easy by credit card or paypal........ no salesperson no direct funeral home

  • @TheDavidDaoud
    @TheDavidDaoud 7 лет назад +16

    I'm an elderly (73) Canadian male who has lived in Morocco for nearly eight years. I cannot subject my family back home to the kind of expense revealed in this video. I will look into the options available to me here.

    • @therianet
      @therianet 7 лет назад +1

      trip to the middle of ocean in inflatable boat when time feel right

  • @drj3033
    @drj3033 4 года назад +10

    They did this to me and my wife when our daughter died ! It was so pleasant the way we were up sold . It was sickening

    • @eurekamreum5458
      @eurekamreum5458 4 года назад +6

      I'm so sorry for your loss, and for that horrible experience afterwards...

  • @HollieMoodie
    @HollieMoodie 6 лет назад +12

    I am so grateful that when my mom passed, the funeral home didn't try to upsell a bunch of crap. My mom wanted to be cremated and have a very simple graveside ceremony.

  • @mariemorgan4986
    @mariemorgan4986 7 лет назад +43

    Why should a funeral be so expensive?

    • @aliemad8222
      @aliemad8222 7 лет назад +7

      Marie Morgan greed I guess

    • @rubyrosemicrophone5018
      @rubyrosemicrophone5018 6 лет назад

      that's why some day I'll start an honest and cheep funeral home called [ BELL FUNERAL HOME ]
      { THE MOST HONEST AND CHEEPEST }

    • @danburch9989
      @danburch9989 6 лет назад +4

      Sounds like they are equivalent to used car sales people. Not a whole lot of difference.

    • @ownthevoid
      @ownthevoid 6 лет назад +1

      DARK COFFIN *cheap* make sure not to spell that wrong on your sign

    • @pouponcrazycat5987
      @pouponcrazycat5987 5 лет назад +3

      its all about making money don't care aobut your feelings

  • @Studio23Media
    @Studio23Media 5 лет назад +12

    I was once offered an interview for a job selling funeral services. I turned it down because my relevant experience was selling furniture and appliances. That felt wrong.

    • @nancylongworth9617
      @nancylongworth9617 8 месяцев назад

      My husband died in 2018. We had previously agreed that we did not want to spend a lot on anything that went into the ground. I got a casket online for $1100 plus shipping, a bottom of the line vault, and no embalming. We already owned the plots. We buried him the day before a service at the church. The VA paid for his marker. I paid $5600. How's that.

  • @paulthomasshepherd5156
    @paulthomasshepherd5156 5 лет назад +8

    In Maine when my wife died she had pre-bought her funeral cost with an funeral company.
    The funeral was well done and about a month later I received a surprise check of $1.900 from the funeral company explaining that the funeral, a fine one, had cost less than anticipated. Fine and honest people.

  • @bingotheone-eyedwondercat6229
    @bingotheone-eyedwondercat6229 6 лет назад +14

    When I lost my son over 25 years ago I was quite shocked at all the costs and the requirements I was told I had to pay.

  • @solnasonen
    @solnasonen 5 лет назад +74

    The old Viking way is better. Just build a big bonfire and put the body on top. The End.

    • @asafaust6774
      @asafaust6774 4 года назад +3

      You all right would definitely save a lot of money. No Grave marker, no casket, no expensive mortician, no worrying about where the funeral is going to take place.

    • @Waylyn111
      @Waylyn111 4 года назад +4

      @Vixxxen Fox Trudeau would charge you a carbon tax fee

    • @rdhudon7469
      @rdhudon7469 4 года назад

      A burning man party sounds good .

    • @TheSaltySiren
      @TheSaltySiren 3 года назад

      YES!!!!! This is what my husband wants!

    • @acajudi100
      @acajudi100 3 года назад

      Sounds great..

  • @DrX_1030
    @DrX_1030 7 лет назад +473

    When I'm dead just throw me in the trash!

    • @DeedsResearcher
      @DeedsResearcher 7 лет назад +3

      Why would you want to be alongside Arbor....in the trash?

    • @brianmcintyre4319
      @brianmcintyre4319 7 лет назад +45

      Take my body out to the local dump, let the rats and crows eat me put You Tube and charge a cover charge at my bar wake and make a $200 .

    • @aloisius4188
      @aloisius4188 7 лет назад +10

      That is illegal wherever you live in the developed and civilized world. And if you're trying to be funny, it ain't working.

    • @dannynikos1102
      @dannynikos1102 7 лет назад +4

      Why not getting the crocodiles fed??Will be making good use of ur dead body!!!🍗

    • @moonbook12
      @moonbook12 7 лет назад +1

      DrX_1030 me 2

  • @Ocyla
    @Ocyla 5 лет назад +19

    "it's an identification casket" lol this is why I tell my kids it doesn't MATTER what people call things, a box is a box, a hat is a hat, socks are socks. As long as you want it and it fits, it doesn't matter what people CALL IT.

  • @traceylynncfalconer8566
    @traceylynncfalconer8566 4 года назад +52

    Those people must be making a fortune from a covid-19 pandemic at the funeral home 😞

  • @autobotrock4789
    @autobotrock4789 6 лет назад +211

    I'd prefer to be butchered and fed to wolves but in the slight chance that isn't possible I'll be laid in the ground nurturing a pecan tree. I'll be credited for making delicious pecan pies.

    • @gregoryeverson741
      @gregoryeverson741 6 лет назад +1

      im take those pecans and use them in my favorite pastry dish, Kringle, its a flaky pastry dish with filling

    • @pouponcrazycat5987
      @pouponcrazycat5987 5 лет назад +1

      I agree too

    • @RetroMonkey1999
      @RetroMonkey1999 5 лет назад

      I personally would like either a Russian olive or a Rowan tree.

    • @Saidoromo2024
      @Saidoromo2024 5 лет назад +1

      😂👍👍👍👍

    • @blazzing4321
      @blazzing4321 5 лет назад +2

      Can I play basketball with your head?

  • @collinsje5
    @collinsje5 6 лет назад +166

    The answer is to avoid the big funeral corporations, and use a small family mortuary. We've been using the same provider since 1974. My mother (90) wants a traditional burial when her time comes. She bought a small life insurance policy about 30 years ago to pay for it. You will find that many Greatest Generation people consider cremation to be "lesser". Her wishes will be honored, but when my time comes, I want direct cremation and the money that would have been spent on a funeral to instead fund a big party with lots of good Scotch and wonderful food. I call it Jerry's Croak-o-rama! This is all spelled out in my will so nobody has to make decisions.

    • @Commentator541
      @Commentator541 6 лет назад +6

      Maybe that's the case where you are from. Where I am from the only reasonable option are the cremation and funeral operations run by the state. Everything else, large or small will cost an insane amount of money. But I agree with your choices, it's great to spend money celebrating someone's life rather than spend all that money for half an hour of gathering around a casket .

    • @420mralucard
      @420mralucard 6 лет назад +2

      I'm from a small town and its the same way. The one funeral home nearby is run by a couple in the community and everyone knows, they've always been straight forward, quick, and professional, everyone trusts them to do the job right.

    • @dcpuglisi
      @dcpuglisi 5 лет назад +5

      Many of the supposed small family mortuaries are actually owned by the big funeral home corporations. They buy the place and and don't change the name, running it as a subsidiary. For many people, there is no true family run option in the area.

    • @ghostcityshelton9378
      @ghostcityshelton9378 5 лет назад

      @@Commentator541 There is a thing call natural burials where your body is wrapped in a sheet & put in a basket, then buried in a nice park setting with no marker.
      I think it's about $500. or so depending on if the family or friend (s) do the burying or they want the company to do it.
      I saw this on Catlins channel.
      Could be donated to science I think is the cheapest way to go. I just want to go be fried & have it over with.

    • @oldgysgt
      @oldgysgt 5 лет назад +1

      Yes, a "pre-need" funeral policy can be very inexpensive, and many of the policies are good anywhere the person dies. And it's a good idea to deal with a local family operated mortuary. Having worked for a time for Ma Bell, I can tell you that the bigger the company the poorer the customer service.

  • @mikestansberry8656
    @mikestansberry8656 2 года назад +17

    When my father passed away several years ago he wanted to be cremated. My Mother wanted to show him during visitation. We had him embalmed for the visitation before cremation. The funeral home charged us $800.00 to "rent" a casket for the 2 days of visitation. I told the gentleman who was assisting us with all the arrangements he should be embarrassed to make such a charge. Needless to say that will stay with me until my time comes and they can bury me upside down so they can kiss my a$$.

  • @Melissa2087
    @Melissa2087 6 лет назад +5

    Very true. My mom passed away in March... and I knew it was coming so I asked for quotes before she passed away which I was given from several places. After she passed away, I contacted the cheapest funeral home I found and asked them for another quote and it was SOOOO much higher. Luckily I did this all by email so I can had a copy of the previous quotes and showed them the price they initially quoted me and they said "Oh oh yeah we did say that" and then they honored the cheaper price.

  • @TX_b
    @TX_b 7 лет назад +194

    What happens when you need a casket in Canada? You're ABOOT to find OOT!

  • @TheFiown
    @TheFiown 4 года назад +1

    In my area at home we use the same funeral home for the family since many years, they are sympathetic and kind and caring.

  • @idahousarmymomma9120
    @idahousarmymomma9120 5 лет назад +110

    That's it, I'm never dying!

  • @johnlimongello5716
    @johnlimongello5716 6 лет назад +9

    I know I was taken advantage of planning my father's funeral with the funeral home in 1995....I remember playing everything over and over in my head afterwards as to what the saleswoman said to us and we were absolutely overcharged and taken advantage of while in a grieving State of mind.

  • @maybebaby1112
    @maybebaby1112 3 года назад +3

    The company that took care of my dad were amazing. The first thing they told me is to stay within my budget and don’t get myself into debt over a funeral my dad would not want that.

  • @jk-76
    @jk-76 7 лет назад +46

    Take what you need and throw the rest on the fire. People's obsession with pickling their relatives so they look good one more time is gross...

    • @d.lawrence5670
      @d.lawrence5670 5 лет назад +1

      Exactly. The whole thing is gruesome. "Let's put Sally's rotting corpse in this pretty dress and put makeup on her to cover up her sickly gray complexion, and then display her like a stuffed bird. Oh, and don't forget to manipulate her mouth into a smile." Sick.

  • @ILive2Rescue
    @ILive2Rescue 6 лет назад +6

    I’m probably one of the VERY few people who have had a positive experience with a funeral home. As much of a positive experience you can have anyway, when you’re unexpectedly forced into dealing with a funeral home because your loved one has just passed. My infant son passed away shortly after birth and EVERYTHING pertaining to his funeral AND burial was donated to me, except his headstone. I’m talking everything, from his services, casket, cemetery plot, and even his memorial cards and thank you cards. Granted this was back in 1988, but I can’t tell you how much that meant to me! It was the kindest act anyone has ever shown me in my life; and I will never forget it. This was also before you had to pay to put obituaries in newspapers. As a matter of fact, I just recently discovered that newspapers even started charging to put obituaries in newspapers, which I personally find extremely offensive to my sensibilities. (Especially when I found out just how much newspapers charge...it’s disgusting!!!)

  • @debrabeard1830
    @debrabeard1830 2 года назад +1

    I and my husband have had to bury and cremate family. It is very stressful and emotional. So I have made and paid for most all our end of life arrangements so that our children and family will not have to be in this position. I also check with the company every so many years to confirm what we have! It is very important and comforting to know this is done.

  • @kennethbarrett3902
    @kennethbarrett3902 5 лет назад +9

    This breaks my heart the tactics some firms use. I'm a funeral director in a small town we do about 350 services a year. But I have never worked on commission, and I have always tried to be up front with my families. Even when I worked for another guy I would shut my door and tell the families, I will not charge you for this because even tho it's on gpl (general price list), this is a charge that shouldn't be on your services. Although I got in trouble a few times, I have to sleep with myself at night. And believe when it is my turn to go I will answer for each family I served thru my lifetime, and the big bosses above opinions of me means more than an employer. Such as a cap panel the insert above the deceased head in the casket that says "going home, or loving father" the cost is $195 at my present funeral home, I always offer just to loan it to a family no charge and just take it out when I close casket to go to cemetery. It is a business and how we make our living, but taking advantage of ppl during a time of grief is no way to make a living.

    • @dashcan8479
      @dashcan8479 4 года назад

      I HEARD THE DEAD WILL EAT FUNERAL DIRECTORS. I SAW THAT MOVIE. NIGHT OF THE LIVING DEAD

  • @AlonsoRules
    @AlonsoRules 5 лет назад +27

    I gotta take my hat off to the Islamic way of doing funerals. They do it the next day at the usual prayer service. The body is then wrapped up and put in the ground facing Mecca. No delay, no massive ceremonies, no large costs.
    That's how everyone should do it.

    • @CharlesG0707
      @CharlesG0707 5 лет назад +1

      Well I'm not Islamic I'm Christian. And I will be placed in the ground it's not really a big deal and yes, most religions have their own ways of placing people underground. But some take longer than others. Stop asking everyone to just stop practicing their religion because you didn't like the person that died.

    • @HAN_S0l0
      @HAN_S0l0 5 лет назад +9

      @@CharlesG0707 I have no idea what this comment is about.. xD

  • @charliecaltagarone9234
    @charliecaltagarone9234 5 лет назад +4

    As a licensed funeral director in PA. I totally agree with your expert. I feel I should charge for my services and not worry about making money on items sold. I always tried to help the individual/individuals with a more economical way. I worked for a funeral home and was arranging a cremation for a family. The family wanted an Angel urn. I explained that if I had to order it through the funeral home the owners would at the very least double the price from what they paid. I steered them to the internet to purchase their urn for under $100. They was so happy. I have seen funeral directors push to sell items that only jacked up the price. A lot of the reason why they do here in PA is they don't have their pricing correct. They should be selling their services not merchandise!!! As for a rental casket we only used ours 3 times then it is replaced. I have sold cloth covered caskets to individuals who wanted cremation after a viewing to keep cost down. There is nothing wrong with a cloth covered casket. They are not an oak casket by any means but if there family cannot or does not want to spend the money. I don't want someone to need to go into a financial burden so bad they feel as if they was taken advantage of

  • @annek1226
    @annek1226 6 лет назад +79

    Anytime I have ever dealt with a funeral I make them aware from the get go that I do not believe in what they do for a living. I also make them aware that I negotiate contracts for a living. I have had little issues.
    I had one director tell me about the wonderful warranty on the casket. I immediately got out my phone and picked out a date consistent with that warranty and looked at him and said “so does xxxx date work for you?” He looked at me with a shocked look! For what I was asked? For you to dig up the casket and verify that it has lived up to it’s warranty! If not I will want the casket replaced at the company’s expense! I have never seen a person stutter or stammer so much! He admitted no one had ever questioned that before. They just found it reassuring! Not me, I found it irritating!

    • @annek1226
      @annek1226 6 лет назад +2

      jamiebellwolf
      Cremation works!

    • @ryantoler9719
      @ryantoler9719 6 лет назад +1

      What do you mean you don't believe in what they do for a living??

    • @justhearsingaround3532
      @justhearsingaround3532 6 лет назад +1

      That's alittle extreme but hey if you want to spend thousands of dollars to exhume a body knock yourself out

    • @Votedemocrat4eva
      @Votedemocrat4eva 6 лет назад

      You rock

    • @Votedemocrat4eva
      @Votedemocrat4eva 6 лет назад +2

      @@ryantoler9719 the swindling people out of money and preying on grief for financial return

  • @kerig9580
    @kerig9580 6 лет назад +10

    Great episode of marketplace, my sister and I planned my beloved mother's funeral, albeit it was paid for by government assistant because she was on old age pension. We chose Jarrett Funeral Home in Scarborough Ontario. They did not try to upsell us, and they were absolutely lovely and fair. I would absolutely choose thing again

  • @AztaTheGreat
    @AztaTheGreat 4 года назад +7

    i actually had an reverse things happen when my dad passed. welfair here will pay for a basic one but if you want a fancy one you pay more.
    they gave us a good one but took off a chunk making it seem like we got the cheep one. think it was $500 insted of $750
    they treated us with such so much respect and even helped us with paper work

    • @David49305
      @David49305 4 года назад +1

      Well, you can't expect the tax payers to foot the bill for a fancy, unnecessary, funeral.

  • @naomilove819
    @naomilove819 6 лет назад +30

    This is nothing the law should allow. Government needs to stop this

  • @robertm2000
    @robertm2000 7 лет назад +8

    Go to your local memorial society. Chances are they will have the services you want at a huge savings from what most funeral directors want to charge. My parents and I have lived in the Pacific Northwest and we were and are members of Peoples Memorial association of Seattle. Both of my parents were cremated, as per their wishes, and the cremations were both about 1/3 to 1/4 the cost of what "commercial" funeral homes were charging. I know that funeral homes many times are a ripoff because I worked for one for three years - I was the night attendant who lived in the apartment at the funeral home and called the funeral directors when a call came in after they had closed. The funeral home's owner's biggest brag was that he could take a family who wanted a simple cremation and upsell them to a full funeral - a jump from $2,000 to nearly $6,000 or more.
    I also checked out the training needed to be a funeral director. At a big school in California it was 49 college credits to get a funeral director's license - 6 credits of embalming, cosmetology, etc. and 43 credits of "business management," most of which was actually salesmanship!

  • @casualobserver620
    @casualobserver620 4 года назад +26

    "Upselling" is a business practice most everyone is taught to do....want fries with that order?

  • @dl950
    @dl950 6 лет назад +28

    I honestly can’t watch this. My father passed away about a year and a half ago and not only did I go through hell dealing with that, but also the hell of the funeral home scam. Since my aunt was in control of his funds(he died suddenly) she and my grandfather were somewhat calling the shots. Even though all his money was supposed to go to me, they certainly seemed to think they were entitled to it until the funeral was done because my dads “little boy” (25yo) probably couldn’t be trusted with this much money. So we go to the funeral home and the sales people are talking while I sit by my lonesome just going along with whatever they say. Seems like $8,000 was the price, at least that’s what the paper with writing on it that was given to me had on it. I thought to myself, yea that seems reasonable for an entire funeral, box, pictures, uhmmm seats? But when it’s starting to wrap up and the papers come out to be signed, the sales people drop the little charge of $7,000 on top of the 8 for funeral home costs. No one, and I mean no one seemed even phased by the remark. I mean hey! Who can blame them? It’s not their money! I try to remain calm and get the nerve to voice my concerns of this rediculously high price. Everyone looks at me like some snot nosed kid that doesn’t know what he’s talking about, and proceeding with the theme start to act as though I was trying to get other family members to pay for the funeral. “No!” I said, “I’m fine paying for everything, but my grandfathers funeral was nearly half the price”. As a room filled with people that live off of my grandfather, that have never worked beyond the bare minimum to keep their cable bill and what not, they sit there with blank faces. This talk goes one for another 5 mins before I finally cannot take the guilt trip that has been laid upon me and I leave. As I drive home, so incredibly furious, bursting at the seams as I think about how my father would handle this, I text my aunt that I do not want him buried there, ask if they have anything near a typical price or go elsewhere. This was met with silence. I wake up the next day, marginally calmer, so I call my aunt. Turns out she went ahead and sprang $15,000 of the money my father had left me on a funeral that was supposedly the bare minimum,which it was, guess they get credit for going the cheapest route. HA. Ever since that day I have been treated as if I am some greedy spoiled child, that only cared about my fathers money and not my father. Bad families aside, I am perhaps most furious with this funeral home. They didn’t care where the funding was coming from, how they got it or what they had to do. These people are satin incarnate. You’ve been warned

    • @SOLDOZER
      @SOLDOZER 6 лет назад +3

      Your dad is dead and all you can do is talk about getting your hands on money. I see why your family does not like you..

    • @saral4804
      @saral4804 6 лет назад +3

      You are the greedy spoiled child. My money this my money that. How about grieve for your father instead of only worrying about his money.

    • @edwardeng2173
      @edwardeng2173 6 лет назад +3

      maybe the aunt gave the funeral home a cut. "So jack up the price then we split 50/50"

    • @edwardeng2173
      @edwardeng2173 6 лет назад

      i mean the other way around

    • @denisebytheway8692
      @denisebytheway8692 6 лет назад +1

      There are some good people who don't want to take advantage. The people we use get everything for burial for a little over 3000 dollars. Creamation about 1000. I believe they make a little but defiantly aren't out to scam poor people. They all want money up front. But some are definatly shady. Shop around. Wild Rose Fueneral Home in Fresno Ca. Have been a Godsend for us .I have dealt with what I believe were some very greedy evil sinister people running a home in Pennsylvania. There are good and bad like everything else. I think sometimes they take losses then make up for it with people who have more means.

  • @dave6501
    @dave6501 7 лет назад +146

    This is criminal. These people should be held in contempt by our society at large. They are preying upon the weak at their weakest point. This is absolutely unacceptable. As citizens we should demand better of those who regulate this industry; our government and the of over-site body. Really: "you have shown me a bunch of examples that certainly are at a minimum disappointing and would cause me to have concerns. ... and we will have to look in to." So in the face of horribly agrees offenses the over-site the B.A.O. Registrar, starts off by saying I don't understand... and the reporter sets us up with well 3 inspectors for over 600 locations. YES we are getting treated badly and the 1%; the owners of the business have set-up a sales force to prey upon the vulnerable. So get ready; upon your demise, to have your pocket picked but not to worry because it's your descendants pocket not yours as you are gone. .... REALLY; this is OK with Ontarian's!?!? Really!?

    • @BewareTheLilyOfTheValley
      @BewareTheLilyOfTheValley 7 лет назад +5

      Dave I'm getting the vibe that all of this is immoral but not illegal. One of them, you cannot do without facing criminal prosecution. The other, you're only condemned in the eyes of the public but it's totally your legal right if that's how you run your business. I'm an American though and I've little experience (like most watching this video) on the policies on funerals...especially for a country that's not my own, but I'm willing to bet these employees will be found doing what's within legal rights...no matter how disgusting it is (you can tell when the representatives are lying as well...flippant answers to questions when they become frustrated at being pressed, saying "mm-hmm" instead of a firm "Yes", looking away when answering those questions and using vague wording like "you should" or upselling with lines like "it would be for the best". I don't think I could look at myself in the mirror anymore if I attempted to make someone pay so highly for something I KNOW they do not need.)

    • @dave6501
      @dave6501 7 лет назад +1

      Thanks Fluffy. I appreciate your insight; I think you are correct on this one.

    • @almassamadi6619
      @almassamadi6619 7 лет назад +1

      Dave '

    • @isamic8068
      @isamic8068 7 лет назад +1

      It's not okay. Don't make a statement and apply it to a whole province.

    • @crand20033
      @crand20033 6 лет назад +1

      It's not different that buying car. They rip you off any way they can.

  • @Philip_Bialk
    @Philip_Bialk Год назад +1

    I would urge all funeral directors to keep conversations simple when dealing with people. This occasion is meant to be a farewell - a time to mourn the loss of a loved one - not for promotional reasons.

  • @alisongreen3841
    @alisongreen3841 6 лет назад +7

    This is why I don't do open body casket funerals. It doesn't close anything, having a memorial and REMEMBERING THEM without LOOKING at them is better than a funeral..

  • @burningexperience6031
    @burningexperience6031 7 лет назад +43

    I didnt know dying was so expensive!

    • @ShanonT12
      @ShanonT12 7 лет назад +8

      You think this is bad...nursing homes charge from 5K to 15k PER MONTH!!!!! If you don't show up with a house you can sign over...forget it.

    • @crazy7997
      @crazy7997 7 лет назад +6

      yes, and that's was my father put the house in my name before he came down ill and past away just weeks ago now. and i was able to have the cremation done for only $1470.

    • @chrispham6599
      @chrispham6599 6 лет назад +1

      It shouldn't, but it is

    • @d.lawrence5670
      @d.lawrence5670 5 лет назад +2

      only if u let it be expensive...

  • @lisaweaver986
    @lisaweaver986 4 года назад +1

    My Great Grandfather to the wood off his own farm, had a his own casket built out of the Maple wood he grew. He didn't pay, nor buy into the casket sellers. He left to more of his own soul given to a more in meaningful. God bless this wise man.

  • @ddoyle11
    @ddoyle11 5 лет назад +4

    What a bunch of vultures. It's just as bad if not worse here in the states. This has given me the impetus to go ahead and make my plans, in writing, and communicated to family and friends exactly what I want.

  • @ashas7730
    @ashas7730 7 лет назад +25

    cbc marketplace, again, thank you!

  • @bellagrace9812
    @bellagrace9812 5 лет назад +3

    My question is why don't cemeteries ever fill up? Makes you wonder doesn't it?

    • @carultch
      @carultch 4 года назад +1

      Two people are secretly buried in the same grave. That's why you see tombstones that say "here lies a lawyer and an honest man".

    • @nancylongworth9617
      @nancylongworth9617 8 месяцев назад

      They do.

  • @solarnaut
    @solarnaut 6 лет назад +35

    transporting @ $1/meter?
    I'll carry dear ol' auntie alice to her cremation for half that!
    #uberme

  • @tammartin1439
    @tammartin1439 6 лет назад +16

    This is unreal just ripping people off in there time of sadness

  • @msdee7444
    @msdee7444 5 лет назад +2

    100% true, and you better believe it! When my son unexpectedly passed away, all I had was school insurance that amounted to $10,000. My sons funeral amounted to almost the very cent. I didn't question it, he was my son. Then my mom passed away and she was a resident at a Nursing Home. The funeral home wanted/needed to see an updated bank statement of her account. She was being cremated, and only had a little over $8,000. in her account. By the way it was the same funeral home. It literally shocked me to find the fees amounted to the amount in her account. Again, it was my mother, so it passed. It wasn't until I was well into the grief that the coincidence hit me. I looked at the previous paperwork and fees, and it was as underhanded for sure. They put in their own numbers to add up to whatever the amounts available to spend were. Be careful during times of grief.

  • @Weatheredstorms1
    @Weatheredstorms1 6 лет назад +4

    My son passed away in 2009. We were first time parents and totally excited to be welcoming our son. But then I had a complication and my son passed away as I was being transferred to a hospital that could deal with such an emergency. I loved the man we dealt with for our son's services. However (we live in Ohio) the items for our son's services were through the roof. Cremation was donated but the book for people to sign was $70. My son's urn which was a baby block for a newborn was almost $300 it's a simple ceramic baby block with his name on the top. We were charged for obituaries and to me that shouldn't be something someone should have to pay for It was $130 for that alone. A little over a year later we were burying our daughter (lightening struck twice...) and we used the same funeral home. We have upfront pricing here. I don't have a problem with funeral homes making money but for some things where they seriously are ripping people off at their lowest time is just sick.

    • @tchaikca
      @tchaikca 6 лет назад +2

      weatheredstorms I’m so sorry for your losses...I can’t imagine getting through that.

  • @neighbourhoodwitch18
    @neighbourhoodwitch18 4 года назад +5

    My mother has arranged some cardboard coffin for herself to be buried in some woodland. Hopefully she'll give us all the details as it all sounds a wee bit sketchy...😬

  • @tilerman
    @tilerman 5 лет назад +1

    My sister is a store manager for a large supermarket chain, whom, also own their own funeral company. When my mother passed away we went to the funeral parlour to make arrangements. The lady tried her hardest to 'upsell' but we were only interested in the cheapest option. My mum was insistent we did not spend to much. We stuck firm and got the cheapest option. Then my sister told the lady that she worked for the company as a store manager and was entitled to substantial staff discount. The lady's face was priceless. Quite rude actually but we didnt make a deal of it. My mum would have loved it!

  • @Quantum-Bullet
    @Quantum-Bullet 5 лет назад +17

    Build you own wooden box.
    There are some workshops for elderly where you build your own.

    • @TheSaltySiren
      @TheSaltySiren 3 года назад

      Oooooh I would love for my husband to build me a coffin! That would be so freaking cool!!!!

    • @malaikaking5550
      @malaikaking5550 3 года назад

      Great idea! I love DIY too. This definitely makes sense for me.

  • @nevaroot1374
    @nevaroot1374 6 лет назад +10

    Caitlin Doughty has got my back. She taught me my rights 👏

  • @JinxCanada
    @JinxCanada 4 года назад +1

    My Father passed recently. We used Simple Choice Cremation in Windsor. They were great, and the total cost including picking up my father at the family home after passing was $2500.00 which I think isn't too bad. It's still a LOT of money...but spending $10,000 plus dollars on an empty body is insane.

  • @oldgysgt
    @oldgysgt 5 лет назад +5

    Years ago while working for Ma Bell I was working on the phone line going to a funeral home. The phone equipment was located in the coffin storage room. Along with a lot of adult coffins, there were a few children's coffins. When you looked real close you could see the kid's coffins were made of embossed pressed-board that was painted blue or pink. I realize most people are not going to go all out on a coffin for a baby, but I bet those cloth lined, pressed-board boxes went for hundreds if not thousands of dollars. You can buy the same size pressed-board toy chest at your local home center for $19.95. That cloth lining and small pillow must be VERY expensive.