Hermes SA Shopping tips: The SA Edition

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  • Опубликовано: 29 сен 2024

Комментарии • 148

  • @lovelysecretboxes8173
    @lovelysecretboxes8173 3 года назад +12

    I got my 2 Birkin in 2 differents Hermes Boutique without buying something before and I got my bag one directly other in few months in a list

    • @sococo1464
      @sococo1464  3 года назад +1

      Congrats. That's so great! Thanks for watching!

  • @KSlivinghappy
    @KSlivinghappy 3 года назад +16

    Love this video! Great tips about etiquette and relationships. YES, judgement free zone - we all like different aspects of different designs, that should be celebrated.

    • @sococo1464
      @sococo1464  3 года назад

      Exactly! Thanks for watching!

  • @kklvoescc
    @kklvoescc 3 года назад +12

    I absolutely love your videos so much because they are so logical and to the point! I often wonder did Hermes make the rules or did people just play into it thinking it was how you got a bag? I hear people say they spent this much and this much and all of this and got a bag in 6 months. Then I hear someone say they bought a cardholder a lipstick and got the bag in 6 months. So who’s to say the spending history had anything to do with getting the bag. It could have well just been availability or rapport with SAs. When we start asking for the same things, isn’t it obvious to the SAs what we are really after? I feel like they are in the back saying “I got another one on the journey” and having a good chuckle. 😂 I think your advice to read the SA, take leads from them and just be honest and sincere is the way to go. You are not more savvier than the SAs that deal with customers like us all the time. The best Hermes video to date! 👏👏👏😘😘😘

    • @sococo1464
      @sococo1464  3 года назад +2

      Thanks so much! My SA has stories for days of customers' preconceived ideas ideas of the H shopping experience. Even if buying all of these things aren't necessary, no SA in their right mind will dissuade customers who are ready and willing to spend!!!

    • @kklvoescc
      @kklvoescc 3 года назад +2

      @@sococo1464 Exactly! I hear some countries they blatantly tell you “you need to buy more” but mostly those are in Asia. I don’t think it’s the same in the US market, at least not at all stores. But everyone thinks it the only way and just keeps buying thinking that the HAVE to. Everything points to SA SA SA! The more I see and hear about Hermes, a good SA seems to be the key to the holy grail! You nailed it! 🙌🙌🙌

  • @PEARLSJAM
    @PEARLSJAM 3 года назад +20

    I have to agree that you really need to know how to read your SA. I feel my SA would be annoyed if I just stopped by to say hi! Great tips!

    • @sococo1464
      @sococo1464  3 года назад +1

      Absolutely! Thanks so much!

  • @Yougotthis1212
    @Yougotthis1212 3 года назад +6

    Its a darn handbag, I wish I would go through all of this for MY MONEY that I’m spending with a brand.😂

  • @Cindy-bj5sb
    @Cindy-bj5sb 3 года назад +19

    Well said. Everything was said in such a graceful manner. I am on a journey as well and I’ve spent quite a lot but no offers yet. What you said is right. Shopping shouldn’t be too stressful. It’s made me realize at the end of the day, it’s just a bag. I’m not giving up hope to get my dream bag. Instead, I’m taking it easy. It will come to me if it’s destined to be.

    • @sococo1464
      @sococo1464  3 года назад +1

      Yes, it should be fun. That may be easier said than done when you have your heart set on something but try your best to enjoy the brand. You've already put you intentions out there so fingers crossed that you get your dream bag soon!!!

    • @danipulido2888
      @danipulido2888 2 года назад +3

      This entire “journey “ thing is beyond ridiculous. If Hermes doesn’t want to sell me a birkin I’ll go to Chanel. I’m not that desperate for a birkin and if consumers are willing to play that kind of game, it’s the consumers fault. Remember, without the money of the consumers, they are NOTHING!

  • @OdylCastedo
    @OdylCastedo Месяц назад

    the HIDUPZ would be super cute during the fall with a nude or tan or even tonal outfit! i’m thinking a tan wool coat with that bag!!

  • @supergirlband4941
    @supergirlband4941 3 года назад +6

    Super girl Band
    I loved your comments! It is absolutely true that shopping is just that. If it affects our mood or life quality, then we should look further into it. It is so comforting to listen/watch such a stable RUclips channel that isn’t about “flexing” or criticism, negativity, pushing luxury on the viewers or simply exaggerating... You sound very grounded and smart. I happily subscribed 💜

    • @sococo1464
      @sococo1464  3 года назад

      Welcome! What a lovely compliment. Thanks for watching!

  • @DARjessedana
    @DARjessedana 3 года назад +6

    Excellent tips and a very polished delivery of the information. Thank you for your thoughts on the matter; I think they apply to many more circumstances than just shopping, they are great people skills and good manners.

    • @sococo1464
      @sococo1464  3 года назад +1

      Good social skills serve us well in all aspects of life! Thanks for watching!

  • @maryharper9321
    @maryharper9321 3 года назад +4

    Great tips I’ve never been too interested in the Kelly or Burkin but I agee I’m not buying things I don’t care for to get a bag when a bag is what I want

  • @hamedkhan3752
    @hamedkhan3752 3 года назад +4

    Great points ! I have the best SA at the nyc Meatpacking location . It’s all about chemistry and reading the room .

    • @sococo1464
      @sococo1464  3 года назад

      It's all about the SA! Thanks for watching!

  • @emmalu5374
    @emmalu5374 3 года назад +3

    After about two years I went back to the same store and looked for the same SA. He said he remembers me. Is that a good sign? Lol. However, my SA seems to be very busy. I feel he has a long waitlist for all popular bags.

    • @sococo1464
      @sococo1464  3 года назад +2

      That's a great sign! I had not seen my SA and/or bought anything for 2 yrs prior to getting my Birkin. Thanks for watching!

  • @premeyumlife443
    @premeyumlife443 3 года назад +3

    All great points my lady. 👍🏼 people should not judge, we all like what we like & it’s our money. ❤️😘😘😘Sandy

  • @tiffanyhood8002
    @tiffanyhood8002 3 года назад +3

    Tha I you for your final statement about being kind and respectful ❤️

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much for watching!

  • @marsigorman1099
    @marsigorman1099 3 года назад +3

    Thank you! You are very wise! And I realize I am very lucky when it comes to Hermes. Thank you for sharing!

    • @sococo1464
      @sococo1464  3 года назад +1

      Lucky You! Thanks for watching!

  • @hankypanda
    @hankypanda Год назад +1

    Hi, thank you for these tips. I've been trying to buy something from Hermes but they aren't making it easy to take my money. It's as if they are allergic to it. Is it me? I know I'm not a super important person, but aging mothers next door love shopping, too... I have been to a few stores across my state (Cali) looking for non quota bags, not necessarily looking to 'bait' buying a quota bag, but if they would at least have any bags in stock I'd probably consider, but they are completely out. The first store the SA just said, "I'm all out," after I had been standing in line for a couple minutes to be invited in the store. It's still that busy. It's sandal season, I guess! The second time I asked "well, do you know when you'll have any?" and the SA said, "No. There has been a leather *shortage. Since the beginning of the pandemic. We get bags from time to time, but they immediately sell out." There was an explanation, but not an invitation to follow up. It hurt, I may be making assumptions, but usually people give me a card or something! There are brands that are just as "nice" and they seem to want my business. Is Hermes just not the brand for me? Or is the Pretty Woman effect + FOMO part of the way they hook you?

    • @sococo1464
      @sococo1464  Год назад +1

      Unfortunately, since the pandemic many have this experience. If getting an H bag is really important to you then I would keep trying until you find an SA that seems kind and willing to work with you. You may need to go through quite a few SAs and perhaps stores before you find the right person for you. There are good SAs out there but patience is key. So again consider carefully how much you want these bags before you venture down this time consuming and potentially frustrating path. HTH

  • @Seemstobereal
    @Seemstobereal 3 года назад +3

    Great video. My SA was very upfront with me. Email for any requests. Text only to say yes or no lol or appointment confirmations

  • @LaThomasAndAngelo
    @LaThomasAndAngelo Год назад +1

    What is your opinion on having more than one sales associate? In Vegas we have several locations and some locations have items that others don’t.

    • @sococo1464
      @sococo1464  Год назад +1

      This is very SA dependent. My SA would take great offense to me having another SA in the same city but would be unbothered by an overseas SA (i.e. France or UK.) Other SAs may not notice or care at all same city or not.

  • @hayaglamazonluxe
    @hayaglamazonluxe 3 года назад +15

    Excellent video 💟 These tips are very helpful.
    I think one thing that shocked me the most of Hermes is how tuned in SAs and Hermes employees are with social media. I appreciate you talking about this because it helps to centre and ground some of us to be cognizant that they really do notice what you say online.
    I also agree about just being a bit respectful about the SAs time if you don't have an intention of buying at that time in the store. It's their job to and they have targets to hit.
    The message of tolerance is so important! I don't like the weird judgment about these houses from other luxury enthusiasts. Let's enjoy our Birkins and Capucines in peace 😂 without judging others. Such a great message!!

    • @sococo1464
      @sococo1464  3 года назад +2

      A couple years ago, I was shocked when my SA told me about clients talking crap on YT and IG!!! All the SAs seem to know about these RUclipsrs/Instagramers.
      Well we know how I feel about the luxury police!!!

  • @miriamha970
    @miriamha970 3 года назад +2

    I think your video was very helpful. I learn how not to irritate or waste an SA’s time. I love the Hermès brand but most times I’m not sure what I need so I enjoy watching RUclips videos to learn and to see what others are buying and how they like it. I’ve found a lot of you tubers I enjoy watching. I also love other brands like Chanel and LV. I like your thoughts on how we shouldn’t be so judgmental on other peoples likes and dislikes. But of course we need to keep some comments to ourselves. And only put out honest opinions that help and also positive opinions too. Thank you for your suggestions.

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much for watching!

  • @zilinli9455
    @zilinli9455 3 года назад +2

    Hi, your videos seems pretty informative. Do you know if the SA gets commissions on an in-store transferred (from another store) item sold? And if i buy things online THROUGH my SA, does my SA get the commissions of the things i purchased online?

    • @sococo1464
      @sococo1464  3 года назад +3

      As far as I know as long as your SA made all the arrangements for the transfer or the on-line request, they will receive the credit. However, if you order online and choose the collect in store option, they will not receive any sort of commission. I could be wrong so please check with your store. Thanks for watching!

    • @zilinli9455
      @zilinli9455 3 года назад +1

      @@sococo1464 thank you

  • @hayaglamazonluxe
    @hayaglamazonluxe 3 года назад +2

    Congrats on 1K 🎉🎉

  • @LifewithLokie
    @LifewithLokie 3 года назад +1

    Hi dear!! Congrats on 1k followers! Anyway, really great insight and tips about our relationship with our SA. And yes you are right, it is just luxury shopping and just for fun... TFS love and have a blessed weekend 💖💜🎀

  • @fashionandluxury101
    @fashionandluxury101 3 года назад +1

    I so agree with everything you stated. One must know the temperament of his/her SA.
    I also do try to keep my text and email
    Professional, or I’ll fellow my SA lead. I never call 📞 or text too often asking for any items. Like u stated Coco; I give my request , then I wait. No one likes a annoying client.
    If I feel like an SA is just not responsive or friendly, I simply get another SA( similar to what you stated you did at the Hermès store) In the end it’s just a bag. It’s not the end of the world 🌎.
    This was such a great video Coco💕

    • @sococo1464
      @sococo1464  3 года назад

      Exactly. It's just a bag! Thanks so much for watching!

  • @karinefrommontreal
    @karinefrommontreal 3 года назад +1

    I will definitely try to be mindful! Its true SA have a lot to manage with many clients I cannot send long text or emails to make sure she remembers me. We need to be kind in everything we do (including comments 💖) thank you!!

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much for watching!

  • @cap4life1
    @cap4life1 3 года назад +5

    Useful tips, it’s sad that some of the advice on maintaining an H relationship isn’t obvious to people. Great ending message too.

    • @sococo1464
      @sococo1464  3 года назад +2

      Thanks so much for watching!

  • @javierperez9182
    @javierperez9182 3 года назад +1

    Oh my god. Excelent tips. I go to Hermes shop frecuently and I hope buy a birkin bag someday

    • @sococo1464
      @sococo1464  3 года назад +1

      Good luck getting your dream bag! Thanks for watching!

    • @javierperez9182
      @javierperez9182 3 года назад

      @@sococo1464 Saludos desde España

    • @sococo1464
      @sococo1464  3 года назад

      @@javierperez9182 👋🏾 Hey! Espero visitar España algún día!!!

    • @javierperez9182
      @javierperez9182 3 года назад

      @@sococo1464 No problemo

  • @blue7bear
    @blue7bear 3 года назад +1

    How often do you following with your SA for your wishlist?

    • @sococo1464
      @sococo1464  3 года назад

      I'd say that I check in with her 3-4 times per year. Thanks for watching!

    • @blue7bear
      @blue7bear 3 года назад

      @@sococo1464 Thanks for response. Do you visit the store often when you were new to SA?

  • @marcellamargareth7391
    @marcellamargareth7391 2 года назад +1

    Thank you for the tips! Btw I've watched your conspiracy video where you mentioned about getting a more mature SA might be easier in the long run to get a bag (which makes sense) but yesterday I went to my local H store for the first time and met with this SA who's still on training.. We get along pretty well and later on, I found out that my first H purchase was her first sales (felt like meant to be, right?) Do you think I should continue with her or look for new SA?

    • @sococo1464
      @sococo1464  2 года назад +2

      I think the most important factor is how well you get on with an SA. Any SA can eventually offer you a bag. However, my overall point is that a senior SA may not need you to spend as much to hit their targets in oder to offer you a bag. I would stick with whomever I feel that I have the best relationship. Thanks for watching!

    • @andreaa898
      @andreaa898 2 года назад

      I had the same experience and am wondering the same thing. She was lovely but I could tell the senior SAs were extremely busy. I actually got passed from one SA trainee to another SA trainee, they were both friendly. The trainer gave me her work cell phone at the end before I paid.

  • @smc5200
    @smc5200 8 месяцев назад

    Silly me. A decade ago I was offered to create a custom birkin or kelly at Hermes Paris. This was just after buying a lizard bearn wallet. I declined the offer. 🤯

    • @sococo1464
      @sococo1464  8 месяцев назад

      😲 We live and we learn. Hopefully the opportunity to do an SO came or will come again!

  • @designsgood
    @designsgood 3 года назад +1

    Loved your closing comments :)

  • @mariagonzalez845
    @mariagonzalez845 3 года назад +1

    Wonderful video, down to earth and common sense!

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much for watching!

  • @katiehe7422
    @katiehe7422 Год назад

    I agreed with you points. I really enjoyed your video I found your voice very calming if I’m a SA I will sell you anything haha.

  • @MasterOfNone88
    @MasterOfNone88 Год назад

    I just want to get my Girl a Picotin Bag. its the only one she wants. : (...it so hard !!!!!

    • @sococo1464
      @sococo1464  Год назад +1

      Picotins have definitely become harder to get but not impossible!

  • @Eddyvoyage365
    @Eddyvoyage365 3 года назад

    U have a point in terms of judging:))

  • @fabulousirene
    @fabulousirene 3 года назад

    Very informative video. Love those tips. Thank you so much for sharing darling💕

  • @landalanda
    @landalanda Год назад

    First time seeing your video. Really like your shares of this. For newbies like me to Hermes it is not a norm for me to know exactly how SA’s want to be approached.
    I’ve only been into the store once on a slow weekday. The SA is a manager and she was very helpful and friendly. She even offered her cell to schedule the next visit when we want to come by next. She even offered us a tour of both floors and different products they offer. Total time she spent about an hour on us and we only bought 2 Calvis that day. She was lovely.
    I was trying to stay connected sending her a couple holiday wishes, but I realized that probably isn’t helpful to her. I did reach out another time inquiring about cosmetics and she was able to answer. I think we are still ok relationship wise.
    I’m not going to be her big ticket client as I’m not close to being able to buy a Birkin. However, I hope to in the future. Would love that boutique experience for a bag purchase.

    • @sococo1464
      @sococo1464  Год назад

      She sounds like a nice SA and you are taking the slow steady route! I hope that you eventually get your dream bag!!!

  • @faithfindsfashion3998
    @faithfindsfashion3998 2 года назад

    Well said. You made very good points. Thank you

  • @LesiavanderWoman
    @LesiavanderWoman 3 года назад

    Maybe now I have some idea how to have my own SA. So if i want my own I just remember the name and ask for the same person again and again. Ok. Someone must really go a few times to have feeling they have own SA.
    I am shocked that some people go to a shop to just talk to SA to make them remembered. Wow.

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much for watching!

  • @fashionandluxury101
    @fashionandluxury101 3 года назад +1

    Great video! So honest and informative!!!!

    • @sococo1464
      @sococo1464  3 года назад +1

      Thanks so much. Glad you liked it!!

  • @arielsbeloved
    @arielsbeloved 3 года назад +4

    We’re totally related. I have a few days in a whole year to go luxury shopping. It has to be my good days and I don’t enjoy myself going to Chanel so I stopped! Love your video!

    • @sococo1464
      @sococo1464  3 года назад +2

      Exactly! If it's not fun, don't do it. Thanks for watching!

  • @irinapiyadeci2555
    @irinapiyadeci2555 2 года назад

    Thanks for the video,it was very helpful for me!❤️

  • @qupidmox
    @qupidmox 3 года назад

    What you think about gift? I’ve read some people give their SA expensive gifts, gift card. Wines, ETC.

    • @sococo1464
      @sococo1464  3 года назад +3

      I've never given my SA a gift. I'm not sure that they're allowed to accept gifts. Maybe if it's something that they can share with the rest of the staff (e.g. donuts) but not even sure about that. Thanks for watching!

  • @kettyretuta2564
    @kettyretuta2564 2 года назад

    Thanks for this helpful tips. It’s an eye opener for me coz I’ve been buying @ Hermes with my 2nd SA since 1st SA left, I have Pre spending almost 1:2 ratio but my SA told me to wait 2 years. She don’t reply to my email, refuse to give her Celphone but I’m already trap just waiting my quota bag. Is it too late to switch now?

    • @sococo1464
      @sococo1464  2 года назад +1

      That's so difficult and impossible for me to advise on especially since you're already at 2:1. There are too many unknown factors such as the overall vibe of the store, will a new SA consider your prior prespend and is 2 yrs the typical wait time for new customers at your boutique? If you don't have friends who shop at your boutique then try to find some info on facebook and/or purse forum to see if it makes sense to stay with this SA until you get a bag and then switch. Good luck with your decision!

    • @kettyretuta2564
      @kettyretuta2564 2 года назад

      Thank you so much for the advice, appreciate it. 🙏

  • @TianaPeri
    @TianaPeri 3 года назад

    I absolutely love what you said at the end!!! ❤️❤️❤️❤️

  • @ashapande9721
    @ashapande9721 9 месяцев назад

    Excellent video!

  • @pinksocks115
    @pinksocks115 3 года назад

    thanks for doing this video! this is really helpful!

  • @kklvoescc
    @kklvoescc 3 года назад

    And congratulations on 1K!!! 🥳🥳🥳

    • @sococo1464
      @sococo1464  3 года назад

      Thanks so much! 🎊🎉🥳

  • @bettyliu97
    @bettyliu97 3 года назад

    I am so glad your video popped up. Very well said and interesting points. I look forward to watching all your others!

    • @sococo1464
      @sococo1464  3 года назад

      Welcome! Glad you enjoyed it! Thanks for watching!

  • @lisasmall8745
    @lisasmall8745 3 года назад

    Thank you for your perspective. Very interesting.

  • @JulietPicard
    @JulietPicard 3 года назад

    Thank you for sharing! Such great tips ❤️

  • @VivienneConnolly11
    @VivienneConnolly11 3 года назад

    Great points 👏👏

    • @sococo1464
      @sococo1464  3 года назад +1

      Thanks so much Vivienne!!!

  • @MKLS716
    @MKLS716 3 года назад

    I love your perspective on judgement towards the end of your video. Thank you for providing everyone an important reminder :)

  • @clairef1724
    @clairef1724 3 года назад

    This was very interesting to listen to!

  • @crystalwu5240
    @crystalwu5240 3 года назад

    Good point and enjoy your vedio alot.

  • @patrickglaser
    @patrickglaser 3 года назад

    This was a wonderful video, end to end. Thank you!

    • @sococo1464
      @sococo1464  3 года назад

      Glad you enjoyed it! Thanks for watching!

  • @jasminebagga2167
    @jasminebagga2167 3 года назад

    Thank you for the great insight, and your wise reflections.

  • @lalalozer
    @lalalozer 3 года назад

    You are so eloquent!

    • @sococo1464
      @sococo1464  3 года назад

      Such a lovely compliment. Thank you!

  • @SoSoSteph
    @SoSoSteph 3 года назад +2

    I bought something for the first time from Hermès about a month ago. The SA gave me her cell phone number and told me to text her if I want anything.

    • @sococo1464
      @sococo1464  3 года назад +1

      That's great! Thanks for watching!

  • @emmeelle-w
    @emmeelle-w 3 года назад

    Very eloquently stated!

  • @arias839
    @arias839 3 года назад

    Great tips!

    • @sococo1464
      @sococo1464  3 года назад

      Glad you like them! Thanks for watching!

  • @gh6863
    @gh6863 3 года назад +2

    The best tip is Don’t bother shopping at Hermes unless you want the stuff they carry in the stores. Do Not Buy Bags at Hermes!!

  • @laurahardman8069
    @laurahardman8069 3 года назад

    ❤️

  • @TheJenny1004
    @TheJenny1004 3 года назад +1

    im wonder SA making money from salary? and i still waiting for my wishes bag almost 1year.. is this sign i should change my hermes SA ?

    • @sococo1464
      @sococo1464  3 года назад +1

      SAs do earn salaries/commission. It is very normal to wait for a year for a bag. Rather than think about time, think about your relationship with your SA. If you have a good relationship with your SA and don't feel pressured to buy things then the bag will come eventually. Thanks for watching!

  • @despinapoe534
    @despinapoe534 3 года назад

    I have bought two Lindy many years ago from the only boutique in my country. Do you know if that counts as shopping history? I'm interested in buying a Kelly now.

    • @sococo1464
      @sococo1464  3 года назад +2

      That would be impossible for me to say. I would guess no but it's tough to say without knowing the details of your store and SA. For ex you may not need any purchase history at some stores with high tourist traffic. For very competitive stores i.e. San Francisco, Sydney, Vancouver, etc you would need much more than 2 Lindys. But as I always say, a good SA can make anything possible! Thanks for watching!