IT Support Basics: Getting Started in IT
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- Опубликовано: 17 фев 2021
- IT Support Basics: It's time to get YOU started in IT. Even if you’re unsure of what your ultimate #ITcareer goal might be, IT Support is a great place to start. Many pros start in IT Support and use it as a stepping stone to other areas like networking and cybersecurity. In this video, we cover why IT jobs are awesome, what entry-level jobs in IT Support actually look like, and how you can get started in IT even without previous experience. #ITSupport #IT #InformationTechnology
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READY TO GET STARTED? Check out these FREE RESOURCES!
❓Take our quiz! s.comptia.org/37sa3r7
🗺 Plan your next move with the IT Careers Roadmap! s.comptia.org/3u8g7yY
WHY ARE IT JOBS AWESOME?
🔴 IT jobs are awesome because they are in high demand. The United States gained 2.3 million jobs in #tech over the past decade! When it comes to IT Support Specialist jobs specifically, you’ll find nearly a quarter of a million job postings in the US each year! For you beginners, over 1/3 of those job postings are for entry-level positions. So there is NO shortage of jobs or opportunities for advancement in IT!
🔴 IT jobs are awesome because there are IT Support opportunities in nearly every industry. There are IT jobs in entertainment - TV, movies, video games - education, healthcare, the automotive industry, you name it. You could be an IT pro who works for the FBI or the San Diego Zoo. Think about your hobbies and interests and consider how they can be melded with a career in IT!
🔴 IT jobs are awesome because they pay well. The median salary is about $51,000 in the United States. For beginners, that median salary is around $40,000. Your salary will vary, of course, depending on where you live and who you work for. The point remains the same, starting IT salaries are impressive!
🔴 IT jobs are awesome because they offer a work-life balance. Work cultures are evolving, especially within the tech industry, to promote both quality of life and productivity. IT pros often have more flexible schedule options and can even log fewer hours as long as they’re getting the work done. Many IT jobs involve #remotework, too, if working in pajamas is more your style.
🔴 IT jobs are awesome because they offer fulfilling work. At the office, you likely won’t be tied to your desk. IT support specialists spend time on their feet helping people with tech around the office. Plus, the nature of IT support is to problem solve. So the job is a little different everyday which lets you get creative - and makes for more challenging and fulfilling work!
WHAT IS AN IT SUPPORT JOB REALLY LIKE? Here's what you'll do:
💻 Diagnose and repair computer, smartphone, and/or software problems
💻 Install and train users on new software;
💻 Walk end-users through problem-solving their tech issues
💻 Backing up and restoring data files.
💻 Repairing hardware and configuring software to maintain operating systems.
WHAT IT SUPPORT JOBS SHOULD I SEARCH FOR? Here are a few titles to get started:
🔎 IT Support Specialist
🔎 IT Support Technician
🔎 Help or Service Desk
HOW YOU CAN GET STARTED IN IT:
1️⃣ Get CompTIA A+ certified
2️⃣ Get experience through real-world practice
3️⃣ Strengthen your soft skills
GETTING CompTIA A+ CERTIFIED:
✅ CompTIA offers everything you need to prepare for your certifications from training to vouchers
✅ Train your own way! If you like learning in a group setting, CompTIA Live Online Training is for you. You’ll get expert guidance from an instructor who knows the exam inside and out. If you prefer self-study, CompTIA CertMaster Learn lets you learn at your own pace with a customizable study plan. If you want the hands-on experience without leaving your home, try CompTIA Labs. Use it to practice your tech skills with real equipment in a virtual environment.
✅ Grab a couple vouchers and schedule your A+ exams to earn your certification so you can land the job. The CompTIA A+ certification is broken into 2 exams. Study for one at a time!
GETTING EXPERIENCE THROUGH REAL-WORLD PRACTICE:
✅ There are plenty of ways to get on-the-job experience without landing a full-time job! Playing around with computer equipment you already own is a great way to practice troubleshooting.
✅ Check out our video, 3 Tools You Need (& Have at Home Already!) to Practice Your IT Job Skills which will show you exactly how to create your home lab and hone these skills.
STRENGTHENING YOUR SOFT SKILLS:
✅ Help a friend or family member troubleshoot their computer problems
✅ Volunteer technical support for a local non-profit
💥💥💥 EXCLUSIVE OFFER FOR RUclips ➡️ ➡️ ➡️ certs.comptia.org/hi-youtube/
Certs have changed the lives of both me and my students. Tech is the future
People have told me I can't do this but I didn't remember asking and that won't stop me
Thank you for the video. Entering the IT industry now, should we be back corned about the impact of automation on jobs?
Amazing way to started in IT
ive been using My videos to help study for my comptia Certs. i hope you all enjoy too. Team IT Specialist!!!
I have all of those soft skills except for 2. I applied for a help desk technician position at a college where I graduated from and I did not get an interview because I was told I needed experience working in a call center or in a help desk environment. My thing is, I have a degree in computer maintenance and network technology, but how do I gain experience in order to get my first entry level IT job, if no one will give me a chance. 😒😳. That being said, I'm currently studying for A+ and security + too, wish me luck. 🙂
We totally hear you! That's the catch-22 and it's so tough! That's where volunteering could come in for you to gain that experience, but A+ won't hurt either. About 88% of hiring managers require the A+ and most screening software for those positions only pass through candidates that have A+ on their resumes. You got this!
@@comptia Thank you for the information and volunteering is something I will definitely look into. Do you have any suggestions on companies to volunteer at?
@@jalen5981 It'll depend in your area but think of non-profits (maybe even churches) in your area. Another option would be to volunteer/shadow at the college you interviewed at. You'd be surprised! They may take you under their wing if you're showing you are eager to learn and earn the experience. Also, check out any apprenticeships ~ they may be posted on job boards like ZipRecruiter, etc.
@@comptia i appreciate your help and the awesome information you've provided. 🙂
@@jalen5981 Happy to help! We're here for you to get into & move up in IT. 💯
Hi, We would love to see the COMPTIA bring back the CompTIA Healthcare IT Technician Certification because I really found a lot of good information in your Book ( HIT-001 Authorized Cert Guide )when studying for it very helpful, especially if you were a new Tech working in Healthcare.
That's great feedback! We always recommended holding CompTIA A+ along with that certification to help validate the skills needed to do the job. Employers may also accept CompTIA Security+ for this type of role. Here's an article that may help you! healthcareitskills.com/healthcare-it-certifications-2021-hcispp-cahims-google-aws/
Thanks for the video. I just recently passed my Security + Exam. Looking forward to what comes next
Congratulations! That's very exciting. Let us know how we can help! 💯
@@comptia I would like some guidance on what's next since I passed my Security + exam please
@@crimsonwolf1988 what role are you in currently? We have a "Your Next Move" series on our blog that may help. If you let us know, I can point you in the right direction of where you can go next!
@@comptia I currently do Online ordering for Sam’s Club. I would be in entering the Cybersecurity field in an entry level role
@@comptia What is the specific blog I should be reading please?
Hello, thanks a lot! Please, also share some tips of how to organize your business. I am researching apps I can use for remote desktop. AeroAdmin was recommended as a great app to use for Windows.
I’m 41 and really want to go to school for IT. I’m very nervous about it since I’m not good with technology but I’m definitely interested
you can do it.i went back to school at 30..now i am doing my internship.i wasnt sure if this is what i wanted but now i love it
Thank you for the info. Hope i will enter into IT industry soon.
We're so glad you found it helpful!
Hi where r u from
IT Jobs are awesome 🙂👍
Is help desk analyst same as IT support ?? Which one related to assemble computers devices and fix them with tools ?? Wich one working from home only ?? please 🙏🏻🙏🏻
I doubt both of those deal with hands-on PC repair. Companies are all different in how they run their IT dept and job titles/duties. In general, help desk performs basic IT troubleshooting, like resetting passwords, or troubleshooting why a printer doesn't work, or why a user's computer is not working. If the problem goes deeper, it may be escalated to a help desk analyst or "Support specialist" who deals with more specific applications. A technician usually is the one who goes around physically fixing and maintain the devices as well as refreshing computer setups or installing new computer systems for new employees.
This is general information. As I said, it can vary depending on the company. Some companies may combine all of these duties into 1 or 2 job roles.
Desktop assembled ....
Hi I need job in IT support technician service
is this comptia still valid till next month? i heard that this will be expire soon.
Yea I want to know this also. Supposedly it expires June 2022
I called CompTIA about the A+ 220-1001 and 220-1002 exams and a lady there told me that they will retire those exams in October. I am fairly sure that the certificates last for 3 years and you need to do continuing education to keep your certificate active.
Ple help me as soon as possible.. can I join in ur office to learn more technology
IT Support di Indonesia itu digaji Murah
Help
Work/Life Balance? ROFL 🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️
Depends on where you work. At the school district I work at, as soon as your 8hr shift is over, that's it. Very rarely are things scheduled outside of work hours.