Agreed - I hope he lets the customers know about the videos he films if their tools feature as I know I would be over the moon to watch the repair let alone have the quality repair done in the first place.
With this one free repair you should get dozen new customers. That's an excellent customer service. If I were closer (Poland here), I'd be sending you my tools.
Great job troubleshooting there, Dean. At first, I thought you might try to file away some of that plastic piece to remove the obstruction due to the deformation. In the long run, your choice was the best solution for the customer and for keeping that customer happy. Cheers from Houston!
It would be great to have a good tool repair shop where I live. This is a good example of good service and quality. Thanks to dean always awesome work. Even how the screws look keep it looking new.
Awesome job you are very good at trouble shooting and for free not being a dewalt certified repairer that’s nice. God is gonna bless you for sure with a lot more costumers. I just can’t believe dewalt let this one slip from quality control check.
I could see the problem straight away, before you even pulled the trigger. It had a Dewalt badge on it. The only thing i've had from them that was any good & has lasted the test of time is a DW705 chop saw. It fails to give up.
Nice fix, i was pleasantly surprised that Dewalt had used what looks like push fit Ideal cable connectors. Too often we see twist nuts or crimped cables.
I love how the repair guy always gets to do the MOST DANGEROUS things with a tool........ like negotiating firing a nail gun without the body of the tool in place!! 😅 Nicely done finding that fault and giving your customer 150% customer survice. I can see why you always have shelves full of jobs waiting 👍👍👍👍👍👍
That fix shows your experience in fault finding. Not an easy thing to find and saved your customer loads of wasted time in warranty return. Good on you for doing it that way and taking the hit.
Not very often. This is the first iv seen in years. I actually do the warranty repair for Bosch and makitas, and I might get 1 general warrenty repair every 1 or 2 months at most. So an instant fault is quite uncommon
Luckily you had that piece of plastic laying around to fix this dead on arrival nail gun. Saved you and the customer a lot of time from having it fixed/swapped out by Dewalt.
Is that a common issue with the nail gun itself or just a one off ?. In itself the breakage? that duff part should have not left the factory (as visual's should have picked that up when fitted at the factory) being faulty before someone even has the chance to use it has got to hurt the reputation. Don't know but seams to me that Defunkt are getting worse with there tools over the past 6 months or so. To many devices being in for repair (which in itself is good for you because it's your living). Do you let DeWalt know if and when you get to many of one product in for repair and poss solutions to make the product better ?
That would be ideal solution, but it could take a lot of time an bureaucracy. It's much faster to ask your local service/repair shop for help. If Dewalt or local dealership, sales or technical reps would give any f-s they would just give the customer a temporary replacement nailer while the faulty one would be repaired under warranty. Here in southern Poland I have terrible sales and technical reps for most of tool companies; that includes Makita, Dewalt, Milwaukee and Festool. Fortunately people form central Poland, 300 km away, are great. Couple of times they sent me some Makita tools while mine were in the service. That was nothing serious, I just needed that tool quickly and they helped me greatly.
@@deandohertygreaser ah makes sense, i wonder if it had gone back to dewalt, would they have even taken the time to work out the issue and fix their manufacturing processes
Seriously? Nobody thought about telling him that his microphone sounds like it was dropped in water and he sounds terribly? Damn people get your hearing checked 🤣
These guns are garbage, we had four - you’d get a couple of months good use from them from brand new then they would stop feeding the nails properly and all sorts of misfires would start happening.
You should definitely be a Dewalt official repairer. The fault was tricky to find, well done !
This is how you keep loyal customers.
Agreed - I hope he lets the customers know about the videos he films if their tools feature as I know I would be over the moon to watch the repair let alone have the quality repair done in the first place.
Few shops would do it this way. You are looking at the big picture and saving the customer frustration and time with their brand new tool.
With this one free repair you should get dozen new customers. That's an excellent customer service. If I were closer (Poland here), I'd be sending you my tools.
You continue to amaze me, one of my favorite channels to watch!
Fantastic customer service 100% customer satisfaction
Great job troubleshooting there, Dean. At first, I thought you might try to file away some of that plastic piece to remove the obstruction due to the deformation. In the long run, your choice was the best solution for the customer and for keeping that customer happy. Cheers from Houston!
Nice catch! I'm sure the client really appreciated this.
It would be great to have a good tool repair shop where I live. This is a good example of good service and quality. Thanks to dean always awesome work. Even how the screws look keep it looking new.
Excellent decision and the right one. I'd send a credit request in for the part you replaced with "defective" as reason. Good job as always!
Awesome such a nice / clever bloke
Awesome job you are very good at trouble shooting and for free not being a dewalt certified repairer that’s nice. God is gonna bless you for sure with a lot more costumers. I just can’t believe dewalt let this one slip from quality control check.
Great fault finding! Considering the other video on the mitre saws from DeWalt, they seem to have a quality control problem.
I could see the problem straight away, before you even pulled the trigger. It had a Dewalt badge on it.
The only thing i've had from them that was any good & has lasted the test of time is a DW705 chop saw. It fails to give up.
Nice fix, i was pleasantly surprised that Dewalt had used what looks like push fit Ideal cable connectors. Too often we see twist nuts or crimped cables.
Nice diagnosis
I love how the repair guy always gets to do the MOST DANGEROUS things with a tool........ like negotiating firing a nail gun without the body of the tool in place!! 😅 Nicely done finding that fault and giving your customer 150% customer survice. I can see why you always have shelves full of jobs waiting 👍👍👍👍👍👍
That fix shows your experience in fault finding. Not an easy thing to find and saved your customer loads of wasted time in warranty return. Good on you for doing it that way and taking the hit.
Respect for doing that for free certainly not a service you see very often nowadays .
Amazing video and great customer service. Do u have to have a link and part number for what u replaced please?
Nice job. I just had to put a new driver blade in mine after 8 years of medium use
Nice one Dean
Well done 👏
Good customer care
Where do you get the spare parts from
I see you got a new camera setup, appreciate the 4k60p content.
Agreed - great quality used - probably the highest settings maybe on Dean's iPhone.
@@shifty277Dean an iphone? I would say he's more of an Android guy.
You are right, Galaxy but this might be my last one. It has the dredded pink line now.
@@deandohertygreaser dreaded pink line on the screen have you dropped it?
Where do you guys get the dewalt parts
Dean have a DCN 920 nailer. Put a battery in hear a clicking noise and lights blink. Nails in or out nail rail down or up no difference. Any ideas?
Do you have a part number for that part awesome job finding that?
Amazing work, how many techs would have spotted this defect
Are returns and exchanges not a thing in Ireland?
It is, but the customer needed a dewalt gun, and we didn't have another one to give him.
So an instafix was needed.
Good eye Dean.
What is the name of that part. Mine it does the same thing
Customer is numero uno!
Your good customer service will go a long way to help someone who is trying to earn a living from their tools.
Top man Dean
I run 2 of every tool for reasons like this. Luckily makita fix it same day but when tools are your job, cant have any downtime.
only video that amazed me more was seeing VW techs remove an engine to change a timing belt. How you remember the way it goes back together?
Slide wont move
How often does that happen where a tool is brought back right away for a manufacturing defect?
Not very often. This is the first iv seen in years. I actually do the warranty repair for Bosch and makitas, and I might get 1 general warrenty repair every 1 or 2 months at most.
So an instant fault is quite uncommon
Nice one Dean!!!!
Luckily you had that piece of plastic laying around to fix this dead on arrival nail gun. Saved you and the customer a lot of time from having it fixed/swapped out by Dewalt.
Dean's parts stock seems to be excellent.
Is that a common issue with the nail gun itself or just a one off ?. In itself the breakage? that duff part should have not left the factory (as visual's should have picked that up when fitted at the factory) being faulty before someone even has the chance to use it has got to hurt the reputation. Don't know but seams to me that Defunkt are getting worse with there tools over the past 6 months or so. To many devices being in for repair (which in itself is good for you because it's your living). Do you let DeWalt know if and when you get to many of one product in for repair and poss solutions to make the product better ?
This is a one off
A popular tool shop here gives customers loaners for warranty claims.
Didnt know they use Wagos in these from the factory
If the guy has only just bought it and it's got a fault from new wouldn't you just give him a new machine? Send this defective product back to DeWalt?
That would be ideal solution, but it could take a lot of time an bureaucracy. It's much faster to ask your local service/repair shop for help. If Dewalt or local dealership, sales or technical reps would give any f-s they would just give the customer a temporary replacement nailer while the faulty one would be repaired under warranty.
Here in southern Poland I have terrible sales and technical reps for most of tool companies; that includes Makita, Dewalt, Milwaukee and Festool. Fortunately people form central Poland, 300 km away, are great. Couple of times they sent me some Makita tools while mine were in the service. That was nothing serious, I just needed that tool quickly and they helped me greatly.
If they have stock
Sometimes but not always. Didn't have that option this time as this was the last dewalt gun in stock
Why wasn't this a free replacement with a new one and return to dewalt?
Because this was the last gun in stock
@@deandohertygreaser ah makes sense, i wonder if it had gone back to dewalt, would they have even taken the time to work out the issue and fix their manufacturing processes
My wife made the same complaint after marriage! Sorted with a jar of hot Bovril and no complaints since.
Customer retention at it's finest!
Have you just shut down the whole dewalt production line while they review their quality control !!😁😁😁😁
That possibly the worst things that can happen. You buy your new tool and it doesnt work properly or at all.
Got that same gun, nails binding, not setting fully and jamming. Pos designers and store won't take it back. 1 week old crap tool
Nice customer service. The Dewalt appears very cheap especially the plastic body.
I couldn't see DeWalt finding that fault
why wasnt it done as a DOA ? straight swap as dead on the day it was got.
Seriously? Nobody thought about telling him that his microphone sounds like it was dropped in water and he sounds terribly? Damn people get your hearing checked 🤣
These guns are garbage, we had four - you’d get a couple of months good use from them from brand new then they would stop feeding the nails properly and all sorts of misfires would start happening.
Yep. No service needed for them. But you are forever replacing parts as they wear out.
I'd be so mad if this happened to me,I'd probably never buy another Dewalt tool ever again.
If there's anything I've learned watching this channel, it's don't buy Dewalt nail guns.
31366 Melvin Prairie