A Clever Solution to Tech Shortage
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- Опубликовано: 14 апр 2021
- Modern problems require modern solutions. When good technicians have become so hard to find and 60% of new tech quit in the first two years, how are dealerships supposed to handle this epidemic?
Join in, as Chris, Christian, and Mia talk about a dealership in Washington that has come up with a clever solution to a problem that has been gripping the industry for decades.
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As a Tech that is master certified in VW, Lamborghini, and McLaren also level 2 BMW certified I can tell you what the issues are. #1 it's how you're treated, #2 it's politics, #3 lack of support from management, and #4 money. All of the first 3 affect money. So now what some dealerships are doing is just throwing more money at the problem but that won't keep good techs around bc the first 3 will stay the same and keep running them off. I was making $50/hr and over 100k a year and I still walked away and was told to give any number to stay. Cars are getting more complicated then ever and harder. So not only are you having to physically work harder you're having to be super intelligent also to be a do it all tech that will make about 100k/yr. Not to mention you're most likely to get cancer from all of the chemicals and fumes you deal with and can get severely injured. Why not just get a degree in IT and go make 200k/yr or more sitting at home most of the time. It's not worth being a tech anymore except for the benefit of being able to fix your own car. I make more as a service advisor and my body feels great now!
I think you summed it up. The big one for me is being treated like crap "because they figure out you need the job" and they take advantage of that. Mechanics, get to the point where you're not Afraid to lose your job for whatever reason, is very liberating.
The main problem in our shop with 40+ techs and 15+ service writers is that each service writers pays different for certain services, so we never know how much we are going to get paid. For example, me and the writer will agree on 7.0 hrs for a job but when the ticket gets closed, it's at 5.0 hrs. It's gotten to the point where some of us techs don't want to touch certain writers tickets. There's time when we get paid less than warranty time which is even worse. I make over 100k a year as a tech, but I do everything, bumper to bumper, from headliners to engine tear downs, so it's upsetting that I get shorted on hours. There are not too many techs that can do everything so this kind of behavior makes me wanna get out. It's getting to the point that I ask my self if chasing down my hours and stressing out is worth it anymore?
i left the automotive industry and going to get into the tech industry
Go to any dealer. Look at how many of the techs there are driving a 1 or 2 year old car. There is none. They can’t afford to buy the same vehicles they are working on.
Money is everything. It is number one, whether people admit it or not. Because if a tech made enough, they wouldn’t care about the way their boss talks to them, or co-workers, or being burnt out, or anything else.
I agree to some extent. I wouldn't stay if I was treated like trash for a lot more money.
Sit tight my friend. They'll be begging people soon. The tides are turning
In Australia, free gov training, $20.000 loan for tools, no interest, and yet 150,000 new apprenticess are needed i the Sydney area. Ps bottom line is the pay. I move to forklift mechanic, it's hard work but for $55 hour I'm happy and I can pay my bills and tools.
I need to tell you guys one thing once and for all. I was a master tech from 1975-1999. I worked at many shops and dealerships and it was tough work. I had thousands of dollars in tools, certifications up the wazoo and fixed many cars no one else could, or didn't want but in 1999 I got so fed up with the business, I left for good and never looked back. I can tell you horror stories that would fill RUclips. I got so tired of poor wages(flat rate is fart rate), poor benefits, and poor management. My wages being so bad my family suffered. From what I'm now hearing from you young guys its still the same way. There was a mechanics shortage back then.The automotive field HAS NOT CHANGED ONE BIT. Get it through your head- it never will! You can offer all the solutions and ideas you can muster but ITS NOT GOING TO CHANGE. Take my advise- in 2000 I changed careers and it was the best thing I ever did. Its said, "A wise man learns from his mistakes, but a wiser man learns from the mistakes of others." Wake up guys and move on.
I feel like it is grossly overlooked that we don't give people the ability to make long-term plans. They don't know where they are going, or can't count on it.
Most other skilled professions, that are arguably far less complex in nature, but also more heavily regulated, do just that.
Plus we generally expect employees, namely technicians, to invest significantly more of their finances in themselves and the tools and equipment required to do the work that the repair facility advertises the ability to perform, for less money than other skilled trade professions.
Any one smart enough to do this for a living is also probably smart enough not to do this for a living.
Bad management, lies about continued education, redundant jobs
You guys are extremely out of touch. Money is absolutely number one on the list. Good management is generally number 2. With my experience in the industry why in the world would I even talk to you for 15-20 dollars an hour to be a service manager. But most shops think that’s fair
Thanks for the comment. Our insights come from the hundreds of hours we spend finding new ways to hire new techs with our clients month to month in our always changing industry. More money is a given. But when we're talking about why 60% of kids who enter the industry leave within the first 2 years, those reasons have a lot to do with our failure in showing them a career path (including making more money), poor management and so on.
@@Chriscollinsincwhat is your idea of more money? Every one of you guys talk this....but you never say what you pay. 100 per hour means squat when you're shorting the tech his hours. This is the absolute number 1 issue. And we all know you'll say you don't do that....but we aren't hearing your ex techs. Besides pay....how long are you working these guys? What days are you working these guys? In a nutshell, the ultimate issue MANAGEMENT shafting the guys making you the money. This is 100% the truth.
Techs leave the trade because u can’t afford to feed the family
Chris great video, I just got the opportunity and became a brand new service director at age 27, love all your videos and already have your books. Thanks for everything I’m sure I can give you a little credit for my opportunity 😊
Congrats on the success Tom! I appreciate that very much. Best of luck going forward
Simple. More compensation. That is it. We are underpaid so we’re not doing it anymore. Got it?
Facts. I'm a 17 year tech in my early 40's. I think I had enough wrenching. Burned out under paid Owners work modo you can make your own paycheck. Work late hours & faster🤣. I'm not getting any younger 😒
Great work 👏
Appreciate it
Nailed it 👍🏽
Chris, I am a equipment service company owner and service is my life. I really resonate with your information. I ordered your books. Thank You!
Thanks Danny ... Means Alot
I think if more shops helped with tools it would help a lot I think a lot of people get into the field and they want to advance their career but you get stuck as a low level guy and they keep you there cause they don’t want to have to pay you more and the older techs don’t want you taking work from them and you basically end up a minimum wage employee with thousands of dollars in tools
obviously these 3 have 0 experience in this field. its people like these why nothing changes.
I stumbled across your video. Last February We started an Apprenticeship Academy for the Larson Automotive Group in Fife WA. We are recruiting car passionate, recently graduated from High School young people that want to start a career in the auto industry. Apprenticeship Academy - Larson Automotive Group There has been tremendous reductions in all high school shop classes in the south Puget Sound area in past 15 years. In general, students are not exposed to or given the opportunity to experience the "Industrial Arts" until after they graduate from High School.
I heard Larson is a shitty place to work
When the dealers recognize that the techs are the reason why they have a service department maybe the tech shortage will stop the concept of tools and training is a old idea in florida was used 20 years ago .The problem is pay and recognition. I used to work for a owner that use to say tech are a dime a dozen so he was not going to pay the big bucks if you go past a set yearlong pay they cut you down. Until they see the wrong of their ways things will not change .I was a trainer a fully certified tech over 50 years experience. I lost a lot of good pay because of the people i train. As the old saying goes if mechanic b knows as much of mechanic A you no longer need mechanic A .
The fact that people like you all are leaders this
The "not seeing a career path" idea misses the mark. New people, young guys or not, interact with the veteran techs everyday. The career path is very clear, in fact its right in front of their faces when they are on the clock. The problem is its being rejected by the majority of guys who give it serious consideration. Its being rejected because of very simple arithmetic. According to the Bureau of Labor Statistics the average inflation rate between 1995 and today is 2.38% per year. So 40k earnings in 95 would be 75600 today. While wages are going up in nominal terms, so are expenses. I'm betting tech wages are actually going down in real terms.
Disagree. Tech wages have pushed up more and more. A good (service efficiency over 90% - John Deere Dealership) service tech makes over $30/ hr and really good techs are closer to $40/hr. That does even count the Bonuses (additionally $2-10/ billed hour) and gimmes like Tool allowances. Most good techs in a Deere dealership are over 80K and some are 100k plus.
This also applies to Case, CAT, and other heavy equipment techs as well.
In the automotive world, you will find that the wages are a lot lower than $40/hour. The other problem is that most dealership work is warranty and the warranty times are extremely low and getting lower. The tech I worked for in 1994 made the same amount I am making now and I make $36/hr.
Definitely false expectations and the dealerships keep taking everything away
We need an industry constitution for technicians it would help manage expectations.
The issue being flat rate is you absorb all of the inefficiencies of the shop/dealer/management. Waiting on parts/wrong parts ordered. Having to chase down people in person ALL THE TIME just to get paid correctly, even though booking tickets is NOT part of your job description. Internet going down, problems with scan tools. Problems with getting work in the door. Problems with getting any upsells on tickets. Problems with obnoxious policies. I can go on and on.
From a business standpoint, it's time for repair shops to bite the bullet and become like literally every other business out there. Pay salary/hourly plus some kind of spiffs for productivity.
Is the efficiency for hourlies/salaries techs 50% on average? Yes. But guess what? It is like that for all the people that work office jobs, telemarketers, salesman, fast food workers, everything. It is a human problem that isn't going away, its just how it is. And slowly the shortage will continue to get worse and worse until this is rectified. Also things like what they did up in Illinois making the lower warranty times illegal would be extremely lucrative for recruiting techs, lucrative for the shop owners (way more labor hours billed that they don't even have to sell) and better for the customers.
I say this as a 31 year old tech that's been in it for a decade and the last 3 years have made over 100k and ironically the last 3 years have made me plan to exit out of it. Not worth it.
Two kinds of guys who stay:
The guys who're trapped
The brown-nosers who get all the gravy jobs
based
Vehicles have become too complex, (and irritating) for there to exist someone who knows everything. The simple work is becoming specialized and low pay, its not a career path. Complicated problems means the vehicle is junked now, or sent to a unicorn shop with some wizard who against all reason decided to make a niche career out of this and made it work.
Service writer has lack of respect for technicians, not truly understanding that techs fight for every dollar and hour to get paid. Not grasping having to pay for tools as well as bills and such. When service advisors shave off time. they screw over the techs.
The problem is the lack of mentorship, to be a successful technician. Most places are trial by fire. If you can't They just get rid of you. Dealership favorites get all the gravy work while others a left with scraps aka warranty. I think managers need to assess employees to see if they are not doing great and try placing them in another dept job.
For me, it's the flat rate pay. Techs deserve to get $40 an hour plus lots of overtime. I understand why businesses do it, but burnout is real for it. Also, it's definitely a false expectation of reality in school, verses actually working. That's why I never became a tech for automotive when I did my research on switching careers.
Im now fleet mechanic but have worked flatrate. What im noticing now it the lack of respect for people in this field. I have over a hundred thousand dollars in tool and equipment i have invested in. And get offended when im told i need to spend a week checking out the fleet because its beyond a driver to open a hood or crawl under a vehicle and inspect their brakes or driveline. These are all cdl drivers who have demonstrated to an examiner thst they know how to inspect a truck. Those working in the trades need more respect and paying a master mechanic capable of doing an inframe overhaul to inspect trucks for a driver is bull$hit and a waste of resources and just shows how much of a pu$$ey these new younger truck drivers are i have considered another carreer path after doing this work for 30+ years because of how mechanics are treated
Draft them.....like the Military.
Under what and whose authority?
@@Tyler-gb5sl You may not have been around when Ronald Reagan told Striking Aircraft Controllers to immediately go back to their jobs or face FEDERAL Charges with maximum time in FEDERAL Penitentiaries...
@Imnotyourdoormat
Yea , the feds don’t have that authority in the automotive. They can’t even get dealership owners to fall into compliance with factory tooling requirements and osha safety inspections on the lifts and jacks because it’s too expensive to actually fall into compliance so they habitually falsify inspection forms
@@Tyler-gb5sl Agreed. But that could change inside of 24 hrs. Especially under the current administration. But that will never happen. All this is just more fuel for the fire to push the EV's...Dealerships are a thing of the past and all this is just the "Death Throws" of a dying [DEAD] Industry. FoMoCo has already said there will be no FORD Dealerships by 2030. You wanna FORD you'll have to buy it directly off them.
@@Tyler-gb5sl sent you a timely reply but it was quickly "Yeeted." Not much point in trying again just to watch it get "Vaped" again. Only about 10,000 times now this has happened. They simply will not allow the truth to be told.
The service writers don't like you= you starve......
Stop working for a 1980 wage. let Barbie fix their crap!!!
Here's a new problem the younger guys won't stay off their fuckin phone.....
@jorgehuerta9593
Can you blame them? Do you know how many work related pictures I have on my phone? Pictures of how things are routed before disassembly. Pre work damage evidence so I don’t get blamed for something I didn’t damage. Pictures that are required for warranty. Pictures of the tests results page of a computer program to prove I performed the test. It just isn’t us screwing around. My employer email system is on my phone as well which everyone insists on communicating by email … even when a mere 20 feet away from each other. Your gripe is invalid. I suppose this problem could be resolved by supplying every tech with a company issued smart phone….i mean many dealer groups expect you to upload vibration software apps to dismay vibration concerns nowadays. It’s a little hard to criticize something that has become an integral part of the job.
Tiktok and talking to their girlfriend not work related. Also might add the ones just here to collect a paycheck and don't want to advance here or learn or do anything. Those are the ones that make my gripe all the more valid. I've watched 2 guys 19 year olds come here you put them to work on say pulling an engine or doing blown head gaskets and right off the bat they bitch and complain that it's a lot of work or it's too hard or here's my favorite: You guys aren't paying me enough.
At the shop I've been at 7 years now I've watched more people come and go because of their 8 hour long non work related social hour on their goddamn phone being more important......
@jorgehuerta9593
It’s simple… if flat rate it’s honestly their loss, being flat rate is essentially contract labor… the solution… put them on hourly … if . Make a personal use cell phone policy zero tolerance . Issue shop use cell phones with admin privileges given to the company so the tech can’t upload social media apps on it. They surrender the work phone at the end of their shift back to the manager,. Emergency and business related calls only through the issued phone. Easy peasy
I make it clear to these younger guys: We are not your babysitter. This isn't a fuckin adult day care. You're here to work on cars....
This guy's videos are BS, you have no idea what mechanics go through, the crap we have to put up with, everyone that thinks they have the answer and none of you turn wrenches. so, you think renting tool from the Dealer and you don't get to keep them is a good idea, your out of your mind. They keep saying you can make a ton of money but that's not true, I'm seeing job ads saying you can make $80,000 a yr, and then goes on to say, you have to work 70 to 80 hours a week, nights/weekends and when you break it down the job comes out to around $20 an hr, when you can get a job at a Wherehouse for $19hr M-F 40hrs a week and all you have to do is show up, and don't have to buy thousands of dollars of tools. I don't know who these people are talking to, but Money and Working Environment will always be #1 and #2. Horrible management is a big part of this problem, companies hire people with degrees and no knowledge of field. My last 3 mangers where a Grocery store manager, Funiture salesman and a History major, and they're going to tell me how to do my job, Right! I'm from a different generation, I did what I was told and kept my mouth shut, younger people coming into this won't do that, the first sign of trouble they'll bail. There is no fix for the problem the companies and management created, you all want to make more money but pay us less, and your answer for years was" if you won't do it, we'll find someone that will" well guess what the well is dry and no one is left, they knew this was coming 20 years ago and did nothing. Now you have clowns like this guy selling lies on how to get mechanics and doesn't have a clue of the life we live and how hard it is on our bodies and mind, no one cares what we want, they just want us to work, work, work till we die. The best part about all these shortages vides are that they never talk with mechanics, BC they don't care about us or what we think.