None of this worked for me. I almost had a heart attack because by clearing data, which I listened to you and did without thinking, all of my photo albums, over 5000 photos, were deleted!! Thankfully Samsung helped me to recover them via Google Photos.
I took a chance on my Samsung Galaxy S7 Edge and cleared the cache AND the data. After that and when I went to the Gallery all my albums (i.e. Camera, Screenshots, Downloads, etc.) were gone. I rebooted the phone as recommended and logged back in...I found that the albums in the Gallery were being recreated slowly. As I stayed in the Gallery/Albums tab...I see the albums being recreated and the number of items (representing photos & videos which I had before) under the name of the album was slowly increasing. Eventually, all my albums were recreated and the videos and photos within them were back. It was scary initially!
hii......if u concet phone n pc....browse to phone memory...open a folder and see this folder is empty issue... u just need to install smart switch, let phone get detected....minimise smart switch and then go to the desired folder................your pics should be visible now.
Hi, thanks - been trying to fix for a while. Solution was to try your suggestion of using the usb slot at back of computer. For 2+ years never had an issue with either of the front 2 usb ports, for some reason today the front 2 ports didn't work (tried different wires) however using back port worked first time. Great suggestion thank you
Comes with experience seems simple when you first hear it but as you and me on first encounter with the problem we think there is no way.Glad it worked
I think it improved things. I have a Xiaomi phone and there were Windows drivers made by Xiaomi for my phone's specific model that I installed. Thanks for the video Ricardo.
I was watching this a video pop-up from one of the drop down question boxes on Google (I hope that what I'm describing makes sense). I clicked over to "Watch on RUclips" just so I could comment and thank you for helping me with this issue!
lifesaver first one worked for me (needed to allow access on my phone) i should have realised this earlier, given that my iphone used to behave in exactly the same way many thanks for sharing your knowledge
First of all, I would like to thank the author of the video, since there is simply no literature on this subject. I think it would even be a recurring problem, but it doesn't seem to be, not with everyone. I have 2 devices with this problem, one of them for over a year. I was looking for this "media storage", imagining that the file was in its original reading. However, my device is in another language, I had to translate and logically the word is totally different, which led me to believe, for a moment, that there was not this option, Lol I ask you: 1) Should I click both "clear data" and "clear cache" ? The question makes sense, I'm afraid of losing my files, have you thought? My photos, documents or videos. Total data appears to me: "234Mb" and 86kb of Cache and 40Mb of application. Are you sure it won't delete my files ? Thanks!!
The point is, the telecom-record label-music industry-social media world do not want us sharing files locally. They don't want us banning together in groups where we can share files, music, movies, or anything unless they can monitor it..like wifi. every company that offers things to us are slowly removing our ability to do
Yeeeeees! I tried the first thing, and I feel so stupid and so happy to be this stupid cause the fix was so easy xD I was freaking out for a while cause I thought my photos were lost! Thank you so much man!
Are you sure clearing cache AND data won't delete all photos in internal memory and on my SD card? Update: I took a chance on my Samsung Galaxy S7 Edge and cleared the Cache AND the Data. After that and when I went to the Gallery all my albums (i.e. Camera, Screenshots, Downloads, etc.) were gone. I rebooted the phone as recommended and logged back in...I found that the albums in the Gallery were being recreated slowly. As I stayed in the Gallery/Albums tab...I see the albums being recreated and the number of items (representing photos & videos which I had before) under the name of the album was slowly increasing. Eventually, all my albums were recreated and the videos and photos within them were back. It was scary initially! Did this fix the problem? Yes and No! After I deleted the cache and data, rebooted the phone, let it recreate the albums, photos & videos, and reconnected the phone via USB cable to the PC, I was able to use file explorer in Windows 10 to go to the internal memory (Samsung Galaxy S7 edge/Phone/DCIM/Camera) and finally able to backup and save my photos and videos to my PC. After that, I moved to my SD card at (Samsung Galaxy S7 edge/Card/DCIM/Camera) and all my troubles were back!
Found an easy fix for my Huawei P10 phone: using the phone file explorer (not in windows explorer, so phone is disconnected) rename the "Camera" (inside DCIM) folder to anything else for example Camera2 (it's temporary), your photos should not show up in the gallery anymore the way they used to, then rename back to "Camera" exactly. Now the default pictures folder (that is "Camera" in my case with my phone, maybe yours differ because you're using a different brand) should be visible again in windows.
My problem is that my PC sees the phone, but it's only the Photo folder that appears empty! And it was okay before, this problem appeared out of the blue one day.
anyone who sees this folder is empty after a green bar finishes loading........install smart switch, connect phone to pc and let smart switch detect the phone.......minimise smart switch and then open the folders u want in explorer. files should be visible now...
hi, bro. after connected with pc, i can find my dcim and camera photo. but, these photos are no thumbnail, they show only the file name, with a standard icons for pictures. how to get thumbnails for these photos ? i am using xiammi phone.
I downloaded Smart Switch and plug in my cell to my computer and now it doesn't even detect the cell at all . Also I can't find Media Storage on my galaxy s10 the way you found it. This is so confusing, it's not working.
Galaxy s20 Ultra my file data says there's nothing in there I'm looking for my games and other things the file says data 0 this is the first time I ever seen this. I did a factory reset and still the same thing phone is working normal
None of this worked for me. I almost had a heart attack because by clearing data, which I listened to you and did without thinking, all of my photo albums, over 5000 photos, were deleted!! Thankfully Samsung helped me to recover them via Google Photos.
I took a chance on my Samsung Galaxy S7 Edge and cleared the cache AND the data. After that and when I went to the Gallery all my albums (i.e. Camera, Screenshots, Downloads, etc.) were gone. I rebooted the phone as recommended and logged back in...I found that the albums in the Gallery were being recreated slowly. As I stayed in the Gallery/Albums tab...I see the albums being recreated and the number of items (representing photos & videos which I had before) under the name of the album was slowly increasing. Eventually, all my albums were recreated and the videos and photos within them were back. It was scary initially!
hii......if u concet phone n pc....browse to phone memory...open a folder and see this folder is empty issue...
u just need to install smart switch, let phone get detected....minimise smart switch and then go to the desired folder................your pics should be visible now.
Hi, thanks - been trying to fix for a while. Solution was to try your suggestion of using the usb slot at back of computer. For 2+ years never had an issue with either of the front 2 usb ports, for some reason today the front 2 ports didn't work (tried different wires) however using back port worked first time. Great suggestion thank you
Comes with experience seems simple when you first hear it but as you and me on first encounter with the problem we think there is no way.Glad it worked
Thank you sooooooo much I just fix the issue after couple months of stress as I couldn't open anything from my phone to laptop 🙌
Thanks man! Nice simple instructions for a quick fix.
Glad it helped!
I think it improved things. I have a Xiaomi phone and there were Windows drivers made by Xiaomi for my phone's specific model that I installed. Thanks for the video Ricardo.
Ha, I didn't realize it was as easy as unlocking my phone. Now I can see my folders! Thanks!!
5:05 worked for me and I had this problem with a Galaxy S7. Thanks a lot
helped me too! thanks!
This video helped me fix the problem that I have been having for months. The Smart Switch download to my pc was the solution. Thx very much!
No problem at all
I was watching this a video pop-up from one of the drop down question boxes on Google (I hope that what I'm describing makes sense). I clicked over to "Watch on RUclips" just so I could comment and thank you for helping me with this issue!
Well glad you made it here and appreciate the feedback, keep safe and thanks.
Thank you for all the info and tips you provide! You're the best! ✌
just went through the whole hassle of troubleshooting, figured out it was just that it was on charging, not file transfer. Thanks
Happens easily at times
lifesaver
first one worked for me (needed to allow access on my phone)
i should have realised this earlier, given that my iphone used to behave in exactly the same way
many thanks for sharing your knowledge
First of all, I would like to thank the author of the video, since there is simply no literature on this subject. I think it would even be a recurring problem, but it doesn't seem to be, not with everyone. I have 2 devices with this problem, one of them for over a year.
I was looking for this "media storage", imagining that the file was in its original reading. However, my device is in another language, I had to translate and logically the word is totally different, which led me to believe, for a moment, that there was not this option, Lol
I ask you: 1) Should I click both "clear data" and "clear cache" ? The question makes sense, I'm afraid of losing my files, have you thought? My photos, documents or videos. Total data appears to me: "234Mb" and 86kb of Cache and 40Mb of application.
Are you sure it won't delete my files ? Thanks!!
Thanks. The first was right for me. LOL. So easy. Thumbs up for this video.
Great job.
locked. Never was a problem before. microsquish stuff - - fe!! Thanks a lot Ricardo.
this helped me, just wanted to thank you.
Thanks for this! Allowing access worked like a charm. It didn't come up the first time because I didn't unlock the phone first. LOL
Yeh you have to allow access.
Thank you. One of your suggestions worked.
Ok nice
Works with S23 ultra too :D Thanks!
USB Permission was the problem...Thanks a bunch!!!
Ok frend glad u found the issue.
5:04 helped me! I had no idea!! Thanks so much!
Any tume
Thanks bro i was stressing out thinking my PC or phone 📱 was broken ended up being the cable 😅👍
Ok great find
The first worked for me. Thanks!
Ok great
The unlocking device worked for me; thank you!
Samsung Smart Switch did the job, thank you for your help
Glad it worked out.
Thank you so much, this worked!
Very nice.
The point is, the telecom-record label-music industry-social media world do not want us sharing files locally. They don't want us banning together in groups where we can share files, music, movies, or anything unless they can monitor it..like wifi. every company that offers things to us are slowly removing our ability to do
Thanks Rico. You finally got me solved.
So Helpful did not know about lockscreen issue thanks
very helpful - clearing the cache got mine going
Thank you for sharing.
Thx it solved the problem for me :)
Great!
Could fix it just followed your first solution! just unlocking the phone showed the files and empty error is gone
Omg iloveyouuuu thankyouuu!!! More subscribers to come!!
Thanks
clearing cache did it..thanks! btw I was also having issues with mp4 not working after copying them.. issue solved as well....
Nice
Helpful, but I'd like to have all the 6 solutions listed in the video description, so that I didn't have to watch the video.
Thank you!!! Thank you!!! Thank you!!!
You are so welcome!
first one worked for me, thanks
Glad it helped
Yeeeeees!
I tried the first thing, and I feel so stupid and so happy to be this stupid cause the fix was so easy xD
I was freaking out for a while cause I thought my photos were lost!
Thank you so much man!
Are you sure clearing cache AND data won't delete all photos in internal memory and on my SD card?
Update: I took a chance on my Samsung Galaxy S7 Edge and cleared the Cache AND
the Data. After that and when I went to the Gallery all my albums (i.e.
Camera, Screenshots, Downloads, etc.) were gone. I rebooted the phone as
recommended and logged back in...I found that the albums in the Gallery
were being recreated slowly. As I stayed in the Gallery/Albums tab...I
see the albums being recreated and the number of items (representing
photos & videos which I had before) under the name of the album was
slowly increasing. Eventually, all my albums were recreated and the
videos and photos within them were back. It was scary initially!
Did this fix the problem? Yes and No! After I deleted the cache and data, rebooted the phone, let it recreate the albums, photos & videos, and reconnected the phone via USB cable to the PC, I was able to use file explorer in Windows 10 to go to the internal memory (Samsung Galaxy S7 edge/Phone/DCIM/Camera) and finally able to backup and save my photos and videos to my PC. After that, I moved to my SD card at (Samsung Galaxy S7 edge/Card/DCIM/Camera) and all my troubles were back!
hey..............open smart switch (let phone get detected and minimise smart switch) and then browse phone from file explorer....
1:40 fixed mine, thanks very much for taking the time to point this out
No problem, its always the small things.
It worked for me. Thank you.
my issue is this with a phone I cannot access because the screen is broken so none of these options work, is there anything else i can try?
you saved the day! thanks a lot
wow thank you. simple as unlocking the phone
Thanks, the file trasnfer worked for me.
Nice
Clearing the cache did it for me, thank you!
Great vid thanks. 1.40 was my solve it!
Excellent!
Found an easy fix for my Huawei P10 phone: using the phone file explorer (not in windows explorer, so phone is disconnected) rename the "Camera" (inside DCIM) folder to anything else for example Camera2 (it's temporary), your photos should not show up in the gallery anymore the way they used to, then rename back to "Camera" exactly. Now the default pictures folder (that is "Camera" in my case with my phone, maybe yours differ because you're using a different brand) should be visible again in windows.
Thanks a bunch.worked fine.
Very glad
My problem is that my PC sees the phone, but it's only the Photo folder that appears empty! And it was okay before, this problem appeared out of the blue one day.
Same here...did you find out any solution??
Plz help if any
@@rajatthakur9091 reboot either devices or both
Did you get it fixed? Did the problem occur after you upgraded to Windows 10?
@@rajatthakur9091 hi...i foound the solution
@@enufots4621 found the solution.
anyone who sees this folder is empty after a green bar finishes loading........install smart switch, connect phone to pc and let smart switch detect the phone.......minimise smart switch and then open the folders u want in explorer.
files should be visible now...
Thank you so much, that helped me !
Sweet
thnku mekklee, helped a lot
Thank you for all the info
No prob
Thanks man! Clearing the cache did it for my Galaxy S7.
Great 👍
hi, bro. after connected with pc, i can find my dcim and camera photo. but, these photos are no thumbnail, they show only the file name, with a standard icons for pictures. how to get thumbnails for these photos ? i am using xiammi phone.
My phone is not locked then Also the folder is empty snowing
thanks so much for info, it worked
thx for helping me!!
Thank you, I added a security lock for my new job and all I had to do was open my phone. What an easy fix, thanks for your video!
4:06 helped me too thank you😅🙏🏼
Very nice
Thnx a bunch.
Great video!!
For google pixel devices: in USB preferences, switch it to "File transfer / Android Auto" That worked for me
thank you. once i unlocked my phone all the folder contents are visible
Good job
What if the phone screen is crack, what can i do to recover docs?
I have all the folders inside but some of them only showing half or nothing at all, please help me
I downloaded Smart Switch and plug in my cell to my computer and now it doesn't even detect the cell at all . Also I can't find Media Storage on my galaxy s10 the way you found it. This is so confusing, it's not working.
bro my touch is not working cant unlock pattern folder showing empty any other fix
My Dcim folder is gone completly from my sd card but there is other folders except that one how can I recover it?
Thank you! This really helped!
Omg I feel so slow. It's 2023 and I'm watching this because I didn't know/think to unlock my phone 🤦🏽♀️😂
Thank you Ric.very helpful.
Very glad and thanks for watching
wow 4:06 helped me just earned a subscriber
Glad to have you as a subscriber.
THANK YOU!
You're welcome!
Got the app, used it. Thanks
Nice
1:40 worked for me ty :)
Excellent.
nothing helped , it still says folder empty..??
thank you so much
One of the best
My files sho but opening them up and there empty folder s but no no no I got stuff in so Any one can help me please
Galaxy s20 Ultra my file data says there's nothing in there I'm looking for my games and other things the file says data 0 this is the first time I ever seen this. I did a factory reset and still the same thing phone is working normal
Thank you! Unlocking the phone worked!
any recommendations for cheap cables?
I recommend you get a Original OEM or manufacturer cable. At the end of the day you cant go wrong.
bro I am seeing this video after 2 years sorry for not seeing and thanks problem solved
😁👍🏿Nice to know the tip still works fine.
Bro if I go in the file it is empty
Can you make a video on it pls
Skip to 1:30. You're welcome.
really thank you
You are most welcome
was working just fine until i chenge some setings to emove write protect error from my sdcard
Thank you so much for sharing
Ok fam
how can i connect if my phone cant even open?
Thanks!
thanks mate
OK friend
Thank you so much turns out my phone was locked 🤦🏽♂️🤦🏽♂️
Thanks bro
Ok brother
Thank you very much
Ok
Thanks heaps!
You are a gent.
my display is broken completely. hard luck :(
This would be better as a blog post.
Good idea
thanks a lot Ricardo!
Any time