UnitedHealth CEO Andrew Witty testifies about cyberattack | CBS News
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- Опубликовано: 30 апр 2024
- UnitedHealth CEO Andrew Witty testified before the House Finance Committee Wednesday about February's cyberattack that shut down hospital and pharmacy operations for more than a week. UnitedHealth said a Russian ransomware gang stole data from Change Healthcare, the system used to process health insurance claims. The company ultimately paid a ransom.
#news #unitedhealth #cyberattack
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As a provider, I can say this is the worst insurance company of them all. They have had multiple lawsuits against them in the past and continue to be negligent and care only about profit while treating providers terribly. I refuse to accept this insurance. What is unfortunate that some providers don't have the luxury to not accept them, because they control so much of the market and continue to get bigger and bigger, buying other plans.
Our office was affected by this. United Health Group owns the clearinghouse called Change Healthcare. The clearinghouse works behind the scenes of our behavioral heath office software processing & paying claims. I can’t describe the chaos this caused. We have 17 providers not to mention residents/interns generating 80-100 claims a day. This went in for months & when they did start getting offices back online, mental health offices weren’t a priority. We then found out they’re being extorted for more money. We’re still seeing the affects of this because military insurance, Humana Military, still hasn’t switched clearinghouses so there’s no end in sight to when we’ll get paid for those claims since we have to provide continuity of care for our patients. It’s a gigantic mess. We were all lied to. This wasn’t just an ATT hack but much more.
Welcome to how patients must feel after getting billed by both the insurance companies and their providers. Your healthcare system should socialize.
@@honeste6652 We can only bill what the patient is responsible for & nothing else or we’ll be in breach of contract with the insurance carrier.
No one has stopped UHG as they continued to monopolize various aspects of healthcare.... let's guess... financial benefits for those who could have stepped in earlier.
I worked for years as data manager/programmer for a national health care provider organization. This was in Mid-2000s. At that time I refused to connect the data servers to the internet. I knew what was inevitable and I personally did not want to end up on the National news.
My contract was not extended. And sure enough, only a few years later - after they found someone else to agree to connect the data servers to the internet - you guessed it. The data was stolen by hackers. I won't say the name of the health care organization, and actually it doesn't matter so much. Those provider and payer organizations that have not yet been hacked eventually will be. Because they all make so much more money putting your medical data on the internet, they will never stop.
And the people making the decisions to do this are rich enough that they can pay for extra security for themselves, and they don't give a rat's a$$ about your data...
UHC is the 30th largest economy in the world. They can easily afford the best Information Security on the planet.
I know a person that works for them.
The company wants to offshore tech to India. Like the most of the tech to India. This is hilarious to watch backfiring on them.
@@brickoutside - yes, I had offshore teams and most were horrible! All they do is politics and not do the actual work! I was tired of this crap! The only way to fix this from not happening again is to have right folks in every position and not the people who come from small acquired companies, as they don't have the skills to foresee the future and have strong leaders!
They spent a ton on infosec. But all it takes is a little tech debt and you're toast.
@@brickoutside Onshoring staff with H1B is no better. Desperate overworked foreign nationals who will say or do anything not to violate their work visas and have a shot at impressing their families. I worked at two massive corporations proudly displaying "AMERICAN..." in their business name...LOL, they replaced their entire onshore IT staff's with H1B from India. SMH
@@brickoutside
except not really backfiring, because the C levels don't give a rat's a$$ about the safety of your data. They are all rich enough to pay for extra security for their personal data, and they make $Billions putting your data on the internet. Paying crypto hackers is nothing to them, it not their money anyway, it's the company's.
Good luck getting the loan from Optum we were only offered $1,180 that did not cover one paycheck for a staff member let alone any bills. UHC is still sitting on ALL my claims from February 2024 and for one of their affiliate’s claims have been sitting from April 2023. UHC is paying the slowest in this crisis and has no handle on their true picture of their business and/or business practices of their affiliates such as Optum. FYI We were 100% affected by Change Healthcare and are still only 60% back up and running as of today two months after the attack.
Dude... Are you the Russians just putting people's health care information Online?
Some good points being made but I can’t stand to listen to some of these politicians grandstanding.
And the CEO KEEPS HIS MULTI MILLION DOLLAR SALARY AND HIS BONUSES KEEP GETTING BIGGER.
They are mad because United Healthcare buys out providers, pharmacy and others but why not be mad at the one's that sell out, if it's not UnitedHealth it will be other's such as Molina, Blueshield etc
I’m sure he was paid on time and in an efficient manner. You’re all talking as if this is past tense. We providers are still dealing with the effects of this.
I feel your pain. I worked for this company long time ago in a leadership role, and it had the worst culture and processes in place. Even after I raised security concerns, no one bothered to address as the folks at every level were incompetent! Hey United Healthcare, get talented people in right positions, who can envision issues like 9-12 months in advance and are proactive and NOT reactive! This is prevalent with the folks who came from your small companies acquisition's!
We need to be protected. Thank you for taking notice and please protect us. I hsve united Health Care.
Thank you, Rep. Wyden!
53:07 WTF Why was that part clipped out and deleted??????
These are lawmakers and allow companies to get this large. They are thr problem as companies goal is to grow.
Oh no ugh 😫
They had minimal multi-server cyber security. As you heard they need to have a cybersecurity expert on committee bored.
Can we sue UHC for breach of HIPPA confidentiality?
Not sure how the sale of UHC to acquire Change Healthcare even went through couple years ago! They now have access to contract and reimbursement rates for other insurances/payers.
Corruption works together
1:14:18 Senator Lankford is wasting his breath. This CEO doesn't care that they've made healthcare IMPOSSIBLE.
CEO is thinking, "Why, they can just pay out of pocket if it's that important." We cannot afford and have given up on buying first homes, cars, kids, and now healthcare is out of our reach unless you're retired or in the top 10% of earners. This doesn't end well for the nation.
And if you are retired Medicare Advantage plans are worthless. They don't cover anything and they drop providers without giving you any warning. Its only adequate if you are extremely healthy and never run into a health problem the rest of your life. Once you make the mistake of signing up for one of these plans your life is now held hostage. You cant get the care you need and You aren't allowed to get out and get a good coverage with original Medicare along with a medigap plan .
So many hospitals have been blackmailed to pay these hackers off before they can even access their MRI machines are there CT scan machines
Amen
Terrible to hear 👎💔💔😢
UHC sucks
Time to get Life Lock 🔐
Time to get different insurance
They're probably the hackers.
They wouldn't have to hack their own system they have all the information.
We dont need to be denied what we need because of these cyber attacks.
We need SINGLE-PAYER healthcare! Enough with these for profit insurance companies. We don't need them!
More and more and more and more talking. Less and less and less accountability.
Blame China or Russia .
Madams and sirs of the committee. Respectfully, this issue is systemic and responsibility falls on not only the businesses but also the regulators. I have faithfully watched three years of hearings that do not achieve the results the committee expects. I do believe that ultimately, there is no privacy on networks. Doors imply privacy; keyboards do not imply privacy. This is a far larger issue to which we all should pay close attention to; has a moratorium been suggested to hear from the citizens that are affected via their votes? I understand this is a sensitive issue and appreciate all of your service and discourse.
100
15:36 - 22 billion in profits in 2023. Probably couldn't afford MFA.
272 billion
1701
1001
Grassley asked the only good questions
14
I wonder how many tents they drive by on the way home
If you work for the government, you get prime gold insurance but if you’re on the welfare system I didn’t know meat on the bone
11
Russia did it huh? 😅
How do you blame the insurance company for something someone else did?
Because UnitedHealthcare did not update their cybersecurity systems .They are now working on system updates.
@@barbarahopes4341Correct. This day an age, security needs to be checked daily. Employees probably reported strange activity. I say they should no longer be able to work from home since they don’t have security.
A thief is a thief, but you are guiltier if you leave your door unlocked at night and someone breaks into your home
@fernandoazouth8501 squatting laws certainly abuse this 😂
@@barbarahopes4341This is patently false. They are required by HIPAA & CMS to update and maintain their systems and undergo audits regularly and frequently. Just listen to Senator Tillys questioning and Mr. Witty's response. You cant say they havent updated when the law literally makes them do it so they can conduct business.
And he gives loans predatory loans like the same day loan company
And you contacted the FBI which is you see you didn’t contact anybody
1
You talk real fast like a city slicker
Use some of that Ukraine bunny
All those people sleeping on Cole sidewalks. Then they get to use the insurance healing there cold backs
This guy gets company cards from the government probably a lot of money under his belt and he’s talking fancy like
They guard those abortion clinics with data facial recognition and badges, and finger prints scanners but can’t actually fix their own basic cyber security door lol 🚪
He talks fancy like he has a good education for stealing
He is from England - was a healthcare big wig over there.
this is the lead up to banning computers... like they ban guns
Within HOURS they called the FBI? It should have been within MINUTES.
I wonder how big your mansion is I don’t see you living in a studio apartment
Are we talking that Obama crap
What an insane statement
No!