I bet this show will foster awareness and change in the cruise industry. I don’t have a disability but cannot walk without pain. I booked all the easiest excursions on my recent cruise and still had difficulty because the excursions all were more difficult than were reported in the descriptions. I didn’t feel qualified for the excursions for the disabled, wheel chair and partners tours only. It was Regent Seven Seas that had wheelchair only excursions, if you are interested.
I agree totally! On a TUI cruise, In Gibralter my mum was not allowed to take her walker onto the minibus that we had booked to take us around the rock- they were not insured! And in Villafrance we were told the coach tour to Monaco was totally accessible for her... Yes except for the nearly 1 mile walk from the tender up the hill to the coaches!!!They really have no idea of accessible!
I went on a carnival cruise and it wasn’t too bad but the pool and hot tub were not accessible. I did have an accessible room but the bathroom door didn’t close while my chair was in it. I was with a friend who I’ve known for years so it was “ok” but not ideal. No bus was accessible but I a, able to walk with crutches and a brace, but doing the bus stairs multiple times on a tour was exhausting even though I had fun.
cruises are pretty accessible, providing you make it very clear at the time of booking what it is you require and you book with an agent that knows what they are doing.
@@shannonbannanie4370 They aren't quite this bad regularly but this cruises was booked last minute by a new cruiser. They dropped the ball on the room but a Quick Look at the deck plan would have confirmed the original rooms non accessibility. Usually the wheelchair accessible logistics of excursions/transfers etc have to working out months ahead of time. That being said MSC wouldn't have been my first choice and he definitely encouraged people that just yes him the whole time!
I went on a cruise with friends and booked a day trip around Rome. The coach had wheelchair access, yeah great. Unfortunately most of Rome was closed off due to the Rome marathon. I got as far as St Peters Square where I spent 3 hours waiting for the group to return for the coach back to the ship. Bigger Unfortunately they changed the coach, no lift access, they actually wanted to leave me there while they tried to work out what to do. I attached myself to the bus and refused to move. Everyone was very understanding for about an hour then the mood started to change. I continued to smile whilst refusing to move. They eventually managed to get a taxi for me but I overheard a conversation where the ship might actually leave without me if the taxi was delayed. Again I refused to move unless the rep got into the taxi with me. We delayed the departure by over 2 hours, the ship finally left about 4 hours late. I had to argue for a refund for the trip and compensation for the distress I suffered.
The best part of any MSC cruise is getting off the ship and never returning LOL. That bus at 4:21 seems to be an accessbile ramp bus. Mid section access?
There is actually nothing wrong with that question. Every disability is different, and there are wheelchair users who could manage it. They are not 100% users, but need it for longer distances, or even only at certain times. Out of everything that happened, that was not inappropriate. You can't know what someone can do unless you ask.
she asked because there are ambulatory wheelchair users. some folks can walk/stand for short periods or on good days but for longer trips need the chair. not everyone in a wheel chair is fully paralyzed or paralyzed at all, so asking was better than assuming!
That last quote was so eye opening I’ve never thought about disability in that formed in terms of the broader environment. Disabilities are often focused on the person but rarely on how the environment affects the person.
I had this problem when I booked a hotel in Auckland where I'm embarking on my first ever cruise in February. I had to go through a booking agency who neglected to inform my hotel that I'm in a wheelchair, and I only found out today, 3 months after making the booking, that the room was not suitable plus it had a shared bathroom... .and it's a long way from the cruise port and would have cost me a fortune for a taxi. So I canceled that one and found another really nice hotel with a balcony in downtown Auckland, just 400 yards from the cruise port.
Thank you again for sharing your experience, both the bad and the good. It’s very eye opening for me and I have started noticing what places are accessible and aren’t. The amusing part is every door that’s made for “accessible” everyone can use, strollers, walkers, couches, dogs, delivery people, etc so why not just make everything accessible since it benefits everyone?
That's the million dollar question. There's a movement called universal planning which is exactly that but there are plenty of people/organisations that just don't care enough to plan better.
It's infuriating how they can ask 'can you walk stairs' - stairs are known everywhere as the first thing that is not accessible! They definitely need training, and to make some major changes. I hope you can go on other cruises and see the differences, this awareness is so important for people who are thinking of booking with a disability. These travel videos are fantastic!
I can’t imagine how frustrating all this would be. Im so sorry this happened, and I hope it doesn’t change your zest for travelling or trying new things! On a side note, I have a service dog and want to go on a cruise but I’m afraid of horror stories I’ve heard from other handlers. I used to be a world traveller before I got her, I’m Canadian and still travel my country but international travel is very intimidating. You’re an inspiration for others, and even when things aren’t going well, you don’t respond with anger and try to look at the positives, while being honest. I appreciate that in your content.
I'm at least suprised that none of those tour buses at least have a lift. All of them could fit a wheelchair lift under the stairs at the backdoor. I drive those kind of buses almost every day, and all of those have a wheelchair lift at the back entrance, and wheelchair mounting points for securing wheelchairs. This problem could be fixed easily. Cost them a few seats to make room for the wheelchair, but would be worth it for ada compliance
big props to andreas, i feel like he's the first person on your trip to understand your needs and that the cruise company didn't do their job properly. i think a lot more of the people you interacted with should have had this level of embarrassment that things weren't right. i hope you manage to find a cruise company that will actually accommodate you, if you try another cruise.
It's great that he helped out, but everybody just sounds as if this is your problem instead of a major fault by MSC. Maybe it's the snippets, I hope people were kinder. It's good that you are staying positive but I'm still 100% convinced this has to be (partially) refunded.
You need to send them all these videos and message them. They need educating. So awful for anyone . I know the Disney cruises have good accessibility. Check out squirmy and grubs and roll with cole and charisma. They have been on a few and have videos on their channels. I use a wheelchair or walker so I can do a few steps but there should always be accessible options!!
Thank you for this video journalism series! I wish you didnt have to deal with the string of issues youve suffered, and at the same time, i am grateful to you documenting this experience! I know 100% never to book with MSC *unless they make some serious changes*. I would never want a cruise that treats disabled passengers as second class citizens, with the full price tag!
Even in 2024, I live in a bldg that when renovated was done with little regard to accessibility to the building, it’s common areas, nor modifications granted to their design for the renovated units. I’m sorry you are experiencing this. Let’s hope our advocacy forces change.
I'm a full time wheelchair user , been on MSC, Royal Caribbean and Virgin. I had a better experience on MSC i had an accessible cabin with wet room, but yes the rest of the facilities not that good. Bus i did get onto a wheelchair accessible but at a stop in Spain . Royal Caribbean are better and Virgin are really really good i would higly recommend booking a virgin cruise they put a hoist to get you into the pool.
Maybe it's the market. We just got off an MSC ship in the US (Seashore) and we noticed a lot of signage for wheelchair accessible processes. We only looked because of your series so we were curious otherwise honestly it would have passed us by. There were quite a lot of handicap rooms (the one next to us happened to be) and getting on and off was always marked for where wheelchairs needed to go. Also in the app all of the excursions clearly stated which were appropriate for wheelchairs. Maybe give it another try in a different market. Don't give up on cruising, it really is a good time.
Please please please MSC take a note out of celebrity's book. Make it more accessible for everyone! No matter the disability... if you sell a ticket.. follow thru.. it's like saying heres an airline ticket then being put in cargo. *facepalm*
Funny they reach out to you at the end you been posting and bringing up these issues from the start i bet you anything someone the viewers also called them out i bet they didnt offer any part of a refund
If you want some additional information from my MSC cruise please let me know, I still have all my paperwork from them from my cruise 5 years ago. It’s a shipping container company not a cruise ship. Pathetic.
They don't care is part of it. They don't understand the need is the other part. ADA is not in Europe. American Disabilities Act does not cover Europe.
The American's with Disabilities Act isn't the only legislation that exists for people with disabilities in the world... Also, OP is from Australia and was cruising in Europe so the ADA is completely irrelevant.
While it's not always possible or practical to offer accommodations for travelers that are disabled, they should be clearly and accurately identified, and agents making reservations or selling tickets should be appropriately informed. In a situation like a group of shuttle buses going into a city, one of them should have been equipped with a lift as standard procedure.
The problem is that it entirely IS possible and practical, but able bodied people and companies simply don't see inclusion as reasonable. They ignore simple changes that don't hinder anyone but make it possible for everyone to participate.
Ok you aren't a newbie any more. It's a ship, not a boat. ;-) Now you need to plan ahead and book a cruise with one of the major cruise lines like Royal Caribbean, NCL or even Carnival. Think you will find it to be a totally different experience.
Did you really just tag someone due to SEMANTICS? Yes, yes you did. Actually it IS a boat, and a ship. Plus, with the way he was treated, he would have been in his rights to call it a mangy tub.
No, no, your not covered by insurance in his private car. He does not have taxi insurance. I get why he offered you should have said no. Disgrace. Absolute disgrace! 🤬 they would have got you a accessible taxi. It’s Europe, cite insurance, shit happens! ❤
This is what happens when you don’t specifically book an ACCESSIBLE cabin and just book a GUARANTEED (cheaper) cabin. You also need to make sure it says IN WRITING that it is accessible not just ask some random person. I agree we need accessible options but you can’t blame the cruise line when you make bad choices.
4:54 No, ALL cruise companies have wheelchair cabins. YOU are the one who booked 2 weeks before your cruise. YOU need to book a year or more. Cruise ships don't have a lot of wheelchair cabins unless you book a year or more! The TA who helped you book is also at fault for lying to you, saying the cabin was wheelchair friendly when it wasn't.
It doesn’t matter whether you book a week or a year in advance if you’re told you will be in an accessible cabin and you are put in an inaccessible cabin.
No, I completely disagree with your comments. It’s absolutely possible for a billion dollar company like MSC to solve this issue. Step one: build more accessible rooms. Cruise ships, especially new ones like this, do not have enough accessible cabins to meet the growing demand from the disability community. Step two: ensure these rooms are only booked by those who genuinely need them. It’s been made abundantly clear through conversations onboard and even in comments on my videos that non-disabled people are booking accessible rooms, leaving those of us who need them without options. If an able-bodied person can book a cabin two weeks before departure, then a person with a disability should be able to do the same. That’s the essence of inclusion, equal access without unreasonable barriers. The idea that two weeks before a cruise, the company is promoting availability for able-bodied people but essentially telling disabled people to plan a year or more ahead is absurd. This is not a small industry; it’s a billion dollar powerhouse where many are profiting immensely. Companies like MSC have the resources to do better, and if no one speaks up, nothing will change. You might be comfortable planning one or two years in advance, but I’m not, and I’ll continue to advocate for change so that others won’t have to either. Thank you for your perspective, but this needs to improve.
@@WHEEL_AROUND_THE_WORLD your advocacy is needed! I also think the way you handle difficult conversations, and remain calm and collected is something to be greatly respected.
It is 99% your own fault, you are expecting things to be accessible but from your own videos you did no research into what these places have for accessibility laws. My wife is a 3-5 Quad, we always check what services are accessible when traveling. Just because my home country is dose not mean where I am going will be.
Wow, you are really ableist. I am so sorry for your wife. If you ASK a travel agent or official on that tub if something is accessible, your responsibility ends there. They lied to him. They gave him false information. You should not have to be a lawyer to enjoy a vacation. YOU should know better. Shame on you.
The guy literally wasn’t “expecting things to be accessible“. His whole video series shows cases where he was told stuff was accessible only to find that they weren’t. Didn’t you watch the videos? It documents literally the opposite of “expecting things to be accessible”.
Thanks for your thoughts, but I have to completely disagree. A major cruise line like MSC, which markets itself as being accessible for all, has a responsibility to provide inclusive experiences. No one should have to question or research whether they’ll be excluded-because true inclusion means being considered and accommodated without barriers. Cruise lines have the power to choose which ports they visit and the tourism operators they work with. Implementing a clear policy that prioritises inclusivity, like ensuring at least one wheelchair-accessible bus or tour at each stop, is not an unreasonable ask. We’re talking about a billion-dollar industry with the resources to lead the way in improving accessibility. Without holding these companies accountable, they’re unlikely to invest in real change. You might be okay with navigating discrimination, but I’m not. And by speaking up, I hope to push for better experiences for everyone. Thanks for sharing your perspective, though!
Another perspective, they're offering you a product, I don't know what country you're from but for most countries the person selling the product has the burden to ensure the product meets the standard they claim that it is when they sell it. If any cruise line calls themselves accessible and any part of a cruise isn't accessible to a disabled person then they are in fact falsely advertising their product.
I bet this show will foster awareness and change in the cruise industry. I don’t have a disability but cannot walk without pain. I booked all the easiest excursions on my recent cruise and still had difficulty because the excursions all were more difficult than were reported in the descriptions. I didn’t feel qualified for the excursions for the disabled, wheel chair and partners tours only. It was Regent Seven Seas that had wheelchair only excursions, if you are interested.
I agree totally! On a TUI cruise, In Gibralter my mum was not allowed to take her walker onto the minibus that we had booked to take us around the rock- they were not insured! And in Villafrance we were told the coach tour to Monaco was totally accessible for her... Yes except for the nearly 1 mile walk from the tender up the hill to the coaches!!!They really have no idea of accessible!
Bestie, if you can’t walk without pain you are disabled and are entitled to whatever accommodation you need to make your life easier
Thanks for doing this. I totally would have thought cruises were super accessible. It's all good to know
I don't think I realized how inaccessible they were.
I went on a carnival cruise and it wasn’t too bad but the pool and hot tub were not accessible. I did have an accessible room but the bathroom door didn’t close while my chair was in it. I was with a friend who I’ve known for years so it was “ok” but not ideal. No bus was accessible but I a, able to walk with crutches and a brace, but doing the bus stairs multiple times on a tour was exhausting even though I had fun.
cruises are pretty accessible, providing you make it very clear at the time of booking what it is you require and you book with an agent that knows what they are doing.
@@shannonbannanie4370 They aren't quite this bad regularly but this cruises was booked last minute by a new cruiser. They dropped the ball on the room but a Quick Look at the deck plan would have confirmed the original rooms non accessibility. Usually the wheelchair accessible logistics of excursions/transfers etc have to working out months ahead of time. That being said MSC wouldn't have been my first choice and he definitely encouraged people that just yes him the whole time!
I went on a cruise with friends and booked a day trip around Rome. The coach had wheelchair access, yeah great. Unfortunately most of Rome was closed off due to the Rome marathon. I got as far as St Peters Square where I spent 3 hours waiting for the group to return for the coach back to the ship. Bigger Unfortunately they changed the coach, no lift access, they actually wanted to leave me there while they tried to work out what to do. I attached myself to the bus and refused to move. Everyone was very understanding for about an hour then the mood started to change. I continued to smile whilst refusing to move. They eventually managed to get a taxi for me but I overheard a conversation where the ship might actually leave without me if the taxi was delayed. Again I refused to move unless the rep got into the taxi with me. We delayed the departure by over 2 hours, the ship finally left about 4 hours late. I had to argue for a refund for the trip and compensation for the distress I suffered.
That parting shot from MSC on the way out. Damn. I'm so sorry that happened to you.
Yup. When you roll off and think that the challenges have ended! I was so soooo wrong!
The best part of any MSC cruise is getting off the ship and never returning LOL. That bus at 4:21 seems to be an accessbile ramp bus. Mid section access?
I'm not a wheelchair user but I felt soooo offended when she asked if you could climb.
There is actually nothing wrong with that question. Every disability is different, and there are wheelchair users who could manage it. They are not 100% users, but need it for longer distances, or even only at certain times. Out of everything that happened, that was not inappropriate. You can't know what someone can do unless you ask.
she asked because there are ambulatory wheelchair users. some folks can walk/stand for short periods or on good days but for longer trips need the chair. not everyone in a wheel chair is fully paralyzed or paralyzed at all, so asking was better than assuming!
Thats disgusting..... germs are real- viruses & bacteria are real 😮Thats demeaning
That last quote was so eye opening I’ve never thought about disability in that formed in terms of the broader environment. Disabilities are often focused on the person but rarely on how the environment affects the person.
@@nicogs97 Stella was amazing.
I'm so glad you made this series. Thanks.
I had this problem when I booked a hotel in Auckland where I'm embarking on my first ever cruise in February. I had to go through a booking agency who neglected to inform my hotel that I'm in a wheelchair, and I only found out today, 3 months after making the booking, that the room was not suitable plus it had a shared bathroom... .and it's a long way from the cruise port and would have cost me a fortune for a taxi. So I canceled that one and found another really nice hotel with a balcony in downtown Auckland, just 400 yards from the cruise port.
Ugh, sounds like the booking agents need a shake up too! I'm glad you were able to find a suitable alternative.
Thank you again for sharing your experience, both the bad and the good. It’s very eye opening for me and I have started noticing what places are accessible and aren’t. The amusing part is every door that’s made for “accessible” everyone can use, strollers, walkers, couches, dogs, delivery people, etc so why not just make everything accessible since it benefits everyone?
That's the million dollar question. There's a movement called universal planning which is exactly that but there are plenty of people/organisations that just don't care enough to plan better.
It's infuriating how they can ask 'can you walk stairs' - stairs are known everywhere as the first thing that is not accessible! They definitely need training, and to make some major changes. I hope you can go on other cruises and see the differences, this awareness is so important for people who are thinking of booking with a disability. These travel videos are fantastic!
I can’t imagine how frustrating all this would be. Im so sorry this happened, and I hope it doesn’t change your zest for travelling or trying new things!
On a side note, I have a service dog and want to go on a cruise but I’m afraid of horror stories I’ve heard from other handlers. I used to be a world traveller before I got her, I’m Canadian and still travel my country but international travel is very intimidating. You’re an inspiration for others, and even when things aren’t going well, you don’t respond with anger and try to look at the positives, while being honest. I appreciate that in your content.
I'm at least suprised that none of those tour buses at least have a lift. All of them could fit a wheelchair lift under the stairs at the backdoor. I drive those kind of buses almost every day, and all of those have a wheelchair lift at the back entrance, and wheelchair mounting points for securing wheelchairs. This problem could be fixed easily. Cost them a few seats to make room for the wheelchair, but would be worth it for ada compliance
big props to andreas, i feel like he's the first person on your trip to understand your needs and that the cruise company didn't do their job properly. i think a lot more of the people you interacted with should have had this level of embarrassment that things weren't right. i hope you manage to find a cruise company that will actually accommodate you, if you try another cruise.
It's great that he helped out, but everybody just sounds as if this is your problem instead of a major fault by MSC. Maybe it's the snippets, I hope people were kinder. It's good that you are staying positive but I'm still 100% convinced this has to be (partially) refunded.
"Currently being addressed," which is code for we don't care. To actually make changes, they would have to put that new boat back under construction.
You need to send them all these videos and message them. They need educating. So awful for anyone . I know the Disney cruises have good accessibility. Check out squirmy and grubs and roll with cole and charisma. They have been on a few and have videos on their channels. I use a wheelchair or walker so I can do a few steps but there should always be accessible options!!
Thank you for this video journalism series! I wish you didnt have to deal with the string of issues youve suffered, and at the same time, i am grateful to you documenting this experience! I know 100% never to book with MSC *unless they make some serious changes*. I would never want a cruise that treats disabled passengers as second class citizens, with the full price tag!
Even in 2024, I live in a bldg that when renovated was done with little regard to accessibility to the building, it’s common areas, nor modifications granted to their design for the renovated units. I’m sorry you are experiencing this. Let’s hope our advocacy forces change.
@@pbryant1360 I hear you. Access is often an afterthought
Fully agree with all these points, great video chap 👍
I'm a full time wheelchair user , been on MSC, Royal Caribbean and Virgin. I had a better experience on MSC i had an accessible cabin with wet room, but yes the rest of the facilities not that good. Bus i did get onto a wheelchair accessible but at a stop in Spain . Royal Caribbean are better and Virgin are really really good i would higly recommend booking a virgin cruise they put a hoist to get you into the pool.
Maybe it's the market. We just got off an MSC ship in the US (Seashore) and we noticed a lot of signage for wheelchair accessible processes. We only looked because of your series so we were curious otherwise honestly it would have passed us by. There were quite a lot of handicap rooms (the one next to us happened to be) and getting on and off was always marked for where wheelchairs needed to go. Also in the app all of the excursions clearly stated which were appropriate for wheelchairs. Maybe give it another try in a different market. Don't give up on cruising, it really is a good time.
Please please please MSC take a note out of celebrity's book. Make it more accessible for everyone! No matter the disability... if you sell a ticket.. follow thru.. it's like saying heres an airline ticket then being put in cargo. *facepalm*
Funny they reach out to you at the end you been posting and bringing up these issues from the start i bet you anything someone the viewers also called them out i bet they didnt offer any part of a refund
@@crystalcatt2018 no refund offer. But I’m here to see change not get a refund. Do you think they will change?
@@WHEEL_AROUND_THE_WORLD I wouldn't bet money on it.
I would keep following up till you see some actionable changes and responses!
Das ist aber nicht nur bei MSC so und ganz ehrlich natürlich ist Virgin besser als MSC aber man zahlt auch mehr als das dreifache‼️
If you want some additional information from my MSC cruise please let me know, I still have all my paperwork from them from my cruise 5 years ago. It’s a shipping container company not a cruise ship. Pathetic.
@@jamesfrommanitoba.1992 probably explains why they treat people with disabilities like cargo. 😜
They don't care is part of it. They don't understand the need is the other part. ADA is not in Europe. American Disabilities Act does not cover Europe.
The American's with Disabilities Act isn't the only legislation that exists for people with disabilities in the world... Also, OP is from Australia and was cruising in Europe so the ADA is completely irrelevant.
While it's not always possible or practical to offer accommodations for travelers that are disabled, they should be clearly and accurately identified, and agents making reservations or selling tickets should be appropriately informed. In a situation like a group of shuttle buses going into a city, one of them should have been equipped with a lift as standard procedure.
The problem is that it entirely IS possible and practical, but able bodied people and companies simply don't see inclusion as reasonable. They ignore simple changes that don't hinder anyone but make it possible for everyone to participate.
This is chronic; they don't care at all, do they.
Ok you aren't a newbie any more. It's a ship, not a boat. ;-) Now you need to plan ahead and book a cruise with one of the major cruise lines like Royal Caribbean, NCL or even Carnival. Think you will find it to be a totally different experience.
Did you really just tag someone due to SEMANTICS? Yes, yes you did. Actually it IS a boat, and a ship. Plus, with the way he was treated, he would have been in his rights to call it a mangy tub.
No, no, your not covered by insurance in his private car. He does not have taxi insurance. I get why he offered you should have said no. Disgrace. Absolute disgrace! 🤬 they would have got you a accessible taxi. It’s Europe, cite insurance, shit happens! ❤
Travel insurance might cover it. The one I buys covers any accidents outside of the country, not just commercial ones.
This is what happens when you don’t specifically book an ACCESSIBLE cabin and just book a GUARANTEED (cheaper) cabin. You also need to make sure it says IN WRITING that it is accessible not just ask some random person. I agree we need accessible options but you can’t blame the cruise line when you make bad choices.
This person did book an accessible cabin. Can I guess you just watched this video and made an assumption?
4:54 No, ALL cruise companies have wheelchair cabins. YOU are the one who booked 2 weeks before your cruise. YOU need to book a year or more. Cruise ships don't have a lot of wheelchair cabins unless you book a year or more! The TA who helped you book is also at fault for lying to you, saying the cabin was wheelchair friendly when it wasn't.
It doesn’t matter whether you book a week or a year in advance if you’re told you will be in an accessible cabin and you are put in an inaccessible cabin.
No, I completely disagree with your comments. It’s absolutely possible for a billion dollar company like MSC to solve this issue. Step one: build more accessible rooms. Cruise ships, especially new ones like this, do not have enough accessible cabins to meet the growing demand from the disability community. Step two: ensure these rooms are only booked by those who genuinely need them. It’s been made abundantly clear through conversations onboard and even in comments on my videos that non-disabled people are booking accessible rooms, leaving those of us who need them without options.
If an able-bodied person can book a cabin two weeks before departure, then a person with a disability should be able to do the same. That’s the essence of inclusion, equal access without unreasonable barriers.
The idea that two weeks before a cruise, the company is promoting availability for able-bodied people but essentially telling disabled people to plan a year or more ahead is absurd. This is not a small industry; it’s a billion dollar powerhouse where many are profiting immensely. Companies like MSC have the resources to do better, and if no one speaks up, nothing will change.
You might be comfortable planning one or two years in advance, but I’m not, and I’ll continue to advocate for change so that others won’t have to either. Thank you for your perspective, but this needs to improve.
@@redlopa1agreed. :)
@@WHEEL_AROUND_THE_WORLD your advocacy is needed! I also think the way you handle difficult conversations, and remain calm and collected is something to be greatly respected.
@ thanks so much
It is 99% your own fault, you are expecting things to be accessible but from your own videos you did no research into what these places have for accessibility laws. My wife is a 3-5 Quad, we always check what services are accessible when traveling. Just because my home country is dose not mean where I am going will be.
Wow, you are really ableist. I am so sorry for your wife. If you ASK a travel agent or official on that tub if something is accessible, your responsibility ends there. They lied to him. They gave him false information. You should not have to be a lawyer to enjoy a vacation. YOU should know better. Shame on you.
The guy literally wasn’t “expecting things to be accessible“. His whole video series shows cases where he was told stuff was accessible only to find that they weren’t. Didn’t you watch the videos? It documents literally the opposite of “expecting things to be accessible”.
Thanks for your thoughts, but I have to completely disagree. A major cruise line like MSC, which markets itself as being accessible for all, has a responsibility to provide inclusive experiences. No one should have to question or research whether they’ll be excluded-because true inclusion means being considered and accommodated without barriers.
Cruise lines have the power to choose which ports they visit and the tourism operators they work with. Implementing a clear policy that prioritises inclusivity, like ensuring at least one wheelchair-accessible bus or tour at each stop, is not an unreasonable ask. We’re talking about a billion-dollar industry with the resources to lead the way in improving accessibility. Without holding these companies accountable, they’re unlikely to invest in real change.
You might be okay with navigating discrimination, but I’m not. And by speaking up, I hope to push for better experiences for everyone. Thanks for sharing your perspective, though!
Another perspective, they're offering you a product, I don't know what country you're from but for most countries the person selling the product has the burden to ensure the product meets the standard they claim that it is when they sell it. If any cruise line calls themselves accessible and any part of a cruise isn't accessible to a disabled person then they are in fact falsely advertising their product.