this is so helpful, I have been having trouble with warm transfers, trying to mute the customer to speak with the T2 that picks up but in the process I mute myself as well. This leads to it sounding like a cold transfer and customer cutting me off when I'm attempting to at least introduce myself and the situation to the higher agent.
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this is so helpful, I have been having trouble with warm transfers, trying to mute the customer to speak with the T2 that picks up but in the process I mute myself as well. This leads to it sounding like a cold transfer and customer cutting me off when I'm attempting to at least introduce myself and the situation to the higher agent.
Thank you this will be very helpful for me as I am starting to work with a call center
Great video
Has the accept call been updated yet? There shouldnt be an "OK" button, only a big "Accept" button right from the beginning
Can this software be used outside U.S. ? And be receiving the calls from customers in U.S. ?
I just want to know how to change the annoying ringtone for inbound calls.
How do I set up a personal greeting for voice message?
Thanks!
Great stuff! Please update your chrome.
This is horrible. What if you want to go busy status?
Asking if you have a keypad for outgoing calls when you are ask to dial 1 for this or 2 for that
How do you get the campaigns?
Hi, what Five9 version are you using?
Terrible software...
Horrible system speciallly when it comes to do outbounds , avaya or Cisco are way better