Five9 Platform Demonstration

Watch this effortless customer journey to learn how the Five9 Intelligent Cloud Contact Center Platform empowers agents and contact center leaders alike to deliver the kind of exceptional experiences that will set your company apart from the competition.
Looking to chart a path to a reimagined contact center? Are you struggling with where to start? Five9 is on your side. #ReimagineCX and realize results. www.reimaginecx.com/

[@Paellas4x4]

My primary language is Spanish and I understand it perfectly.

[@chidominic700]

I'm a part of leadership. Wondering if there's a way to unmute an agents inbound calls automatically?

[@user-dr5gi4lp9z]

You need to redo a demo with good slow speed understandable to all sort of English speakers. I can believe Five9 chose a Ice hockey commentator for a Demo!

[@HSP9032]

Hope this helps:
*Chat:* AI enabled chat agent - Integrated with CRM
*Call:*
*Virtual Agent:*
○ Directs to a human agent if needed
○ Summarizes purpose of call in text and sends it to human agent.
○ Transcript published
○ While on the call, the agent can conference with managers, chat with colleagues for assistance
○ FIve9 listens for keywords and phrases, notifies human agent if there's a chance of upsell or cross sell.
○ Screen records sessions
- *Manager Dashboard allows:*
○ Monitor (listen in)
○ Alerted call times (used when calls are taking to call)
○ Can monitor agent screens (to see if an agent is struggling with system navigation)
§ Allows to control agent screen to guide agents
○ Agent can manage calendar for time off, performance reviews, and training sessions
○ Performance of team
- *Post call:*
○ Agent can create call summary on customer interaction/exp and goes to CRM system
○ Agent can view the progress of customers' orders via a workflow (communications sent, tracking/delivery milestones reached)
○ Quality Analytics:
§ Every call is automatically scored and analyzed - can be viewed on a dashboard
□ Can listen to calls in this dashboard to pick up on a trend (billing issues, offers, delivery status)
□ Broadcast messages to agents
§ 120+ reporting templates (good to pinpoint which contact center is doing well or struggling)

[@micoy10]

for the agent this other features are intrusive. talk about MICROMANAGE

[@FILCANTRAVELLER]

Very complicated

[@Giaco54]

maybe the voice can have an english accent....?

[@user-dr5gi4lp9z]

Please be slow when you make demo videos!!! Also please use a neutral language rather slow for English speakers all over the world to adopt to your Demo first!!!!