@5:40 you show speaker options, my X50 running the latest software (3.1.0-214052) does not have this option. My Poly SE hasn't figured it out. Is there a trick at getting that option to display?
@@janzoetemelk I just updated an X50 to 3.1.1-216109 and I'm still not seeing the audio output over HDMI option. Maybe it got pulled from the final release? :(
@@ScottSchrammshould work just tested you need under audio settings to tick a box to set Trio as speaker and mic. You do a reboot and under audio settings all below you have new output options. Let me know.
@@janzoetemelk Does it require a Trio? I am just trying to get the sound over the HDMI connection or 3.5mm out. It seems silly a Trio would be required to "unlock" those settings.
Hi Adam, thats a great question. The Trio 8800 should work as speaker and mic paired to Studio X. You need to enable this in the Studio X webinterface this will disable the mic inside Studio X (not for speaker tracking). Did you try it?
@@janzoetemelk Yes - confirmation it does work. It also adds some camera control with isn't available with just the TC8. It allows you to enable and disable automatic camera tracking! We have ordered another few as apparently with the Trio8800 you can link 3 of them together but from what I understand when linked to the X50 you can only have a single Trio8800 - I will test and report back. Thanks for the video - very helpful.
Hi Jan, thanks for the very informative video! I just purchased a Trio C60 to link with our current Poly X30 + TC8 setup. We're using this with Google Meet. However, I can''t seem to get any audio input or output from the C60 phone.. Any ideas there? Followed all the steps but can't seem to get it working. I can choose the device as audio output (however, no audio is coming through) but I can't select it as the main microphone.
Hi that's a great question. I would try it in Poly or Zoom as provider to see if it works and all good connected. I am also not sure if the mix with Trio C60 is already supported with Google Meet but usually should work. Try to see if you selected Trio as audio device in the web management or available as audio output in drop down menu... hope that helps.. JZ☕️🔧
@@janzoetemelk Have it configured in Poly mode now. I can select it as audio output (phone speakers) but no audio is coming through in an actual call. If I change back to system speakers, the audio is coming through the X30 again. As for mic input: should there also be a selection visible? As I only see the built-in mics of the X30 as an option now. Will test in Zoom-mode to see if it works there. If not, I guess it won't be supported by Google. Hope they will do that soon as we really need an external mic and speaker solution for our room (studio X30 is too far away).
Is it possible to use poly trio as remote control for X50 AND as SIP phone at the same time? So when we dont have VC meeting and would like to use only phone functionality can we just dial a number as before on trio?
Hi Kliman good comments. Please review Trio 5.9.4 release notes for Trio C60 now the ability to switch between Apps.. so use it as controller for Studio X and switch to SIP phone for regular calls...🤗
Hi Mr. Jan. A small Doubt!. Please confirm if we route the audio output to TV Loudspeaker, G7500 will ensure the AEC for that?. Or we will experience any echo since the audio routed to third party display?.
Hi Kalai thanks for your comments. That is a great question in case the G7500 is used with Poly IP Table or Ceiling Mics the TV loudspeaker via HDMI will work with AEC handled by G7500. In case you use 3rd party DSP like Biamp, Shure etc then you need to use AEC in these devices. Hope that helps. ☕🛠
Hi Richard, thanks for your comments. You are correct you can BT pair using BT600 or BT700 dongle the Studio X with Sync Family at the table. Its not officially supported yet as mute button is not in sync but it just works. The Sync speaker will take full control of speaker and mic. The speaker tracking mics in Studio X will still work. Dont forget to enable "USB audio" in Studio X WebUI which enabled this external usb audio functionality. Does that help?
I tested it and works for most Apps... but officially since PolyOS 3.8 or higher for Zoom - see here a reference bit.ly/3zMcfXP around 15:00 minutes for Zoom with multiple TC8s and Trio C60s...☕️⚙️🤗
@@janzoetemelk Hi, Jan, its means that in zoom mode the c60 will not transmitte mic signal via LAN, if its be simultaneously connected to Studio with TC8? It need to be connected via USB as hub?
@@neigborhood hi sorry for the confusion updated my last comments (2yr ago) above also.. PolyOS 3.8 or higher with Zoom supports now multiple TC8s and Trio C60s.. all communication with X serie like speaker mic control will go via LAN... see here a good reference bit.ly/3zMcfXP hope that helps.. ☕️⚙️🤗
Thanks for your comments. In case the Trio is in "controller mode" paired with StudioX and G7500 you need to use the USB input port in the StudioX or G7500 directly as that device is also the "brains". The positive is that the StudioX and G7500 USB port is UVC compatible so you don't need to install separate drivers or an app on the PC or Mac.
As my HP/Aruba switches automatically put poly phones (including the Trio) in a X.X.6.X subnet but my regular networked devices (like the X30) and laptops go into the X.X.3.X subnet - I have the conundrum of trying to get a Trio 8800 into the X.X.3.X subnet and it's really difficult. I may try to move my test X30 into 6 network instead. If they are in different subnets - will they still pair? I assume not. And I wonder if there's a trick to getting a phone into a non-phone vlan - other than modifying the port in the switch, which I don't want to do.
Ultimately - I discovered that I had a vlan already set for Trios to stay in the .3 subnet. So I traced my connection in the server room - changed it to a different switch port and then was able to pair them. Right now - I don't see the option for directing the sound to the Trio 8800 - even after reboot. My only choises are "System Speakers" which is the X30 and TV Speakers - which I assume are some paltry thing built into the Dell Monitor. Is that feature no longer available? It's probably the biggest reason for pairing!
Hi Jan, I'm trying to pair the Trio8800 to Studio X30. i have managed to pair BUT when the remote pops up on Trio, it "kill" my network and constantly comes up and drops again. Something I'm missing ?
Hi Jan, With the controller mode activated i cant use the advanced settings of the controller. the default password is changed. and I cant do a firmware check thru the webinterface or the Teams portal. Where can i find the password/pincode to enter the advanced mode?
Thanks for your comments. This should out of the box be 456 but in the latest Trio, VVX and CCX versions you are required to changed passwords for advanced settings this might have happened otherwise do a 4 finger recovery.
@@nicksonmwenda7294 Hi good point but not any echos the only thing as Trio is communicating audio over the corp network there could be some audio delay to take into account ... I am working on a new video to show you the pairing... does that help?
@@janzoetemelk very much thank you. On a different model the g7500. Is there any insight on teams mode for resolving video freeze? Video freezes during session but you can still be heard on the call and hear remote participants
In case StudioX paired with Trio C60 for direct voice pickup at table or akoestic challenging rooms the mic will 100% transfer to Trio C60 this to make sure NoiseBlockAI, AEC, etc functions correctly.. most of the time StudioX mics are sufficient.. btw the cabling between StudioX and TrioC60 is simple over current network...
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
You save my day at work !
Good to hear 👍
Thanks you so much for your video
I save Trio 8800 our company and pair with G7500 :)
Thanks for the comments! Good to hear I was able to help out! 👍
Great video, great series. Thanks Jan! :)
@5:40 you show speaker options, my X50 running the latest software (3.1.0-214052) does not have this option. My Poly SE hasn't figured it out. Is there a trick at getting that option to display?
Thanks for comments that might be correct you are using 3.1. Iam testing 3.1.1 which is the next upcoming version stay tuned...
@@janzoetemelk Ah that could be it. Thanks!
@@janzoetemelk I just updated an X50 to 3.1.1-216109 and I'm still not seeing the audio output over HDMI option. Maybe it got pulled from the final release? :(
@@ScottSchrammshould work just tested you need under audio settings to tick a box to set Trio as speaker and mic. You do a reboot and under audio settings all below you have new output options. Let me know.
@@janzoetemelk Does it require a Trio? I am just trying to get the sound over the HDMI connection or 3.5mm out. It seems silly a Trio would be required to "unlock" those settings.
Excellent video, thanks
Hi Jan,
Is using the Trio 8800 as a mic supported in teams mode?
Thank you.
Hi Adam, thats a great question. The Trio 8800 should work as speaker and mic paired to Studio X. You need to enable this in the Studio X webinterface this will disable the mic inside Studio X (not for speaker tracking). Did you try it?
@@janzoetemelk Yes - confirmation it does work. It also adds some camera control with isn't available with just the TC8. It allows you to enable and disable automatic camera tracking! We have ordered another few as apparently with the Trio8800 you can link 3 of them together but from what I understand when linked to the X50 you can only have a single Trio8800 - I will test and report back. Thanks for the video - very helpful.
Hi Jan, thanks for the very informative video! I just purchased a Trio C60 to link with our current Poly X30 + TC8 setup. We're using this with Google Meet. However, I can''t seem to get any audio input or output from the C60 phone.. Any ideas there? Followed all the steps but can't seem to get it working. I can choose the device as audio output (however, no audio is coming through) but I can't select it as the main microphone.
Hi that's a great question. I would try it in Poly or Zoom as provider to see if it works and all good connected. I am also not sure if the mix with Trio C60 is already supported with Google Meet but usually should work. Try to see if you selected Trio as audio device in the web management or available as audio output in drop down menu... hope that helps.. JZ☕️🔧
@@janzoetemelk Have it configured in Poly mode now. I can select it as audio output (phone speakers) but no audio is coming through in an actual call. If I change back to system speakers, the audio is coming through the X30 again. As for mic input: should there also be a selection visible? As I only see the built-in mics of the X30 as an option now. Will test in Zoom-mode to see if it works there. If not, I guess it won't be supported by Google. Hope they will do that soon as we really need an external mic and speaker solution for our room (studio X30 is too far away).
Google support confirmed the Trio C60 is NOT compatible at this moment. Sigh.. Any other ideas for an external mic for the Studio X30?
Is it possible to use poly trio as remote control for X50 AND as SIP phone at the same time? So when we dont have VC meeting and would like to use only phone functionality can we just dial a number as before on trio?
Hi Kliman good comments. Please review Trio 5.9.4 release notes for Trio C60 now the ability to switch between Apps.. so use it as controller for Studio X and switch to SIP phone for regular calls...🤗
janzoetemelk thank you for your reply. Keep on with this videos its becoming my morning coffee ritual 😀
Hi Mr. Jan. A small Doubt!.
Please confirm if we route the audio output to TV Loudspeaker, G7500 will ensure the AEC for that?.
Or we will experience any echo since the audio routed to third party display?.
Hi Kalai thanks for your comments. That is a great question in case the G7500 is used with Poly IP Table or Ceiling Mics the TV loudspeaker via HDMI will work with AEC handled by G7500. In case you use 3rd party DSP like Biamp, Shure etc then you need to use AEC in these devices. Hope that helps. ☕🛠
Hi Jan, is it possible to Bluetooth pair Poly Studio video bar and Poly Sync 20, 40 or 60?
Hi Richard, thanks for your comments. You are correct you can BT pair using BT600 or BT700 dongle the Studio X with Sync Family at the table. Its not officially supported yet as mute button is not in sync but it just works. The Sync speaker will take full control of speaker and mic. The speaker tracking mics in Studio X will still work. Dont forget to enable "USB audio" in Studio X WebUI which enabled this external usb audio functionality. Does that help?
@@janzoetemelk Yes sure this helps. Thanks for your insights.
Hi Jan, is it possible to connect more than one Trio to the X30/50? Also, is it possible to use pair both the TC8 and the Trio?
I tested it and works for most Apps... but officially since PolyOS 3.8 or higher for Zoom - see here a reference bit.ly/3zMcfXP around 15:00 minutes for Zoom with multiple TC8s and Trio C60s...☕️⚙️🤗
@@janzoetemelk Hi, Jan, its means that in zoom mode the c60 will not transmitte mic signal via LAN, if its be simultaneously connected to Studio with TC8? It need to be connected via USB as hub?
@@neigborhood hi sorry for the confusion updated my last comments (2yr ago) above also.. PolyOS 3.8 or higher with Zoom supports now multiple TC8s and Trio C60s.. all communication with X serie like speaker mic control will go via LAN... see here a good reference bit.ly/3zMcfXP hope that helps.. ☕️⚙️🤗
@@janzoetemelk thanks a lot!!!
Will you be able to use USB cable from the trio controller to share screen/present?
Thanks for your comments. In case the Trio is in "controller mode" paired with StudioX and G7500 you need to use the USB input port in the StudioX or G7500 directly as that device is also the "brains". The positive is that the StudioX and G7500 USB port is UVC compatible so you don't need to install separate drivers or an app on the PC or Mac.
As my HP/Aruba switches automatically put poly phones (including the Trio) in a X.X.6.X subnet but my regular networked devices (like the X30) and laptops go into the X.X.3.X subnet - I have the conundrum of trying to get a Trio 8800 into the X.X.3.X subnet and it's really difficult. I may try to move my test X30 into 6 network instead. If they are in different subnets - will they still pair? I assume not. And I wonder if there's a trick to getting a phone into a non-phone vlan - other than modifying the port in the switch, which I don't want to do.
Ultimately - I discovered that I had a vlan already set for Trios to stay in the .3 subnet. So I traced my connection in the server room - changed it to a different switch port and then was able to pair them.
Right now - I don't see the option for directing the sound to the Trio 8800 - even after reboot. My only choises are "System Speakers" which is the X30 and TV Speakers - which I assume are some paltry thing built into the Dell Monitor. Is that feature no longer available? It's probably the biggest reason for pairing!
Hi, I can´t find the option device on RealPresence trio 8800, can u help?
Hi Jan, I'm trying to pair the Trio8800 to Studio X30. i have managed to pair BUT when the remote pops up on Trio, it "kill" my network and constantly comes up and drops again. Something I'm missing ?
Hi Jan, With the controller mode activated i cant use the advanced settings of the controller. the default password is changed. and I cant do a firmware check thru the webinterface or the Teams portal. Where can i find the password/pincode to enter the advanced mode?
Thanks for your comments. This should out of the box be 456 but in the latest Trio, VVX and CCX versions you are required to changed passwords for advanced settings this might have happened otherwise do a 4 finger recovery.
Can I use both the trio and the TC8 with an x50?
Hi Nickson, great question.. the Trio and TC8 at the same time paired to X30, X50 or G7500 works.. hope this helps.. Jan☕🛠
Thank you. Hope there wont be any echo.
@@nicksonmwenda7294 Hi good point but not any echos the only thing as Trio is communicating audio over the corp network there could be some audio delay to take into account ... I am working on a new video to show you the pairing... does that help?
@@janzoetemelk very much thank you. On a different model the g7500. Is there any insight on teams mode for resolving video freeze? Video freezes during session but you can still be heard on the call and hear remote participants
Hi jan, do studio x30/x50 built in mic will still pickup when pair with trio c60
In case StudioX paired with Trio C60 for direct voice pickup at table or akoestic challenging rooms the mic will 100% transfer to Trio C60 this to make sure NoiseBlockAI, AEC, etc functions correctly.. most of the time StudioX mics are sufficient.. btw the cabling between StudioX and TrioC60 is simple over current network...
@@janzoetemelk thanks a lot jan 🙏🏻