Hi good day. there seems to be something causing a blockage in the area where the groups go to the brew group. and machine is smoking form the right side vents. I have cleaned with coffee tablets , descale and cleaned the brew group anything else I can try?
Hi Naseema, thank you for flagging this to us. That doesn't seem good, and we would like to have a further look on this. The right channels to do that are our Facebook page (to.philips/6055HADgX), or Twitter (to.philips/6056HADgk). You can send us a private message explaining the problems you are experiencing and sharing the details of your machine which can be found inside the service door. Hope to hear from you soon. :)
Hey i have Philips 5000 and whenever i try to make some coffee it shows me red background and arrow points right , the segment where I put the coffee in it. And gives me the warning which I can’t clearly understand what should I do to solve this. In addition symbol that shown in the screen looks like segment and marble shaped represents coffe in it i guess.
Hi there, thanks for reaching out to us. We're sorry to hear that you are struggling with the settings of your Philips 5000. We'd be happy to help 🙂 Could you please send us a private message with a picture of the product details (model number/serial number), along with your country of residence? Looking forward to your reply!
Hi, there. We were wondering if we could still help. Please feel free to reach out to us on social media. We are available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). We hope to hear from you soon!
Non riesco a fare un caffè macchiato tazza piccola mi esce sempre quella grande come devo fare non riesco ha capire.? Aspetto una vostra risposta grazie
Ciao @ Beglija! In tutti i modelli di macchine per il caffè della Serie 5000 è selezionabile la bevanda Cappuccino e non è prevista la bevanda Caffè Macchiato.
Thanks for your comment, Mirsada. That's unfortunate to hear. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further.
Bonjour Françoise, Merci pour votre commentaire. Je suis désolée de lire que vous ne trouvez pas de publications en français. Votre retour sera pris en compte afin d'améliorer nos services dans le futur. Par ailleurs, sachez que si vous avez des questions concernant une de nos produits ou son utilisation, vous pouvez nous envoyer un message via nos réseaux sociaux. Nous serons heureux de vous assister en français. Je reste à votre disposition si vous avez d’autres questions. En vous souhaitant, une belle journée, Elise
Hi Rlk, thanks for your comment. We are sorry you find the brew group difficult to clean. However, we are not sure we fully understand the issue. Can you please reach out via our social media pages, elaborating a bit more on the problem? Please also share your model number. We’re available 24/7 on Facebook (to.philips/6059MXYDD ) and Twitter (to.philips/6053MXYDH). Thank you!
The brewgroup just doesn‘t fit back anymore. Machine is in warranty, i called the service to fix the problem.. it was difficult to put it back after every cleaning i did since the beginning
Thanks for your response. We're glad to hear you were able to get in touch with our team for this matter. Feel free to reach out to us through Facebook or Twitter in case you're in need of further assistance with this, we'll be happy to help!
Question: Why after I rinse with warm water the brew group it feels like grease around this piece?
same problem, looks like it needs more than a simple water wash
I have the same problem. Did you solved yours?
Same here. Maybe this is supposed to be like this?
Thats normal. Its full of grease. Just check if there is still grease on the parts. If not. Add new one
Hi. I already changed a new Aquaclean fliter. But the % icon disappeared. Would you please teach me how to make it reappear? Thank you very much.
Hi there, could you reach out to us on Facebook or Twitter or Instagram? We'd be happy to see how we can help you with this.
Hi again, just a reminder that we're happy to help! Feel free to send us a message on social media and we will get back to you as soon as we can.
Hi good day. there seems to be something causing a blockage in the area where the groups go to the brew group. and machine is smoking form the right side vents. I have cleaned with coffee tablets , descale and cleaned the brew group anything else I can try?
Hi Naseema, thank you for flagging this to us. That doesn't seem good, and we would like to have a further look on this. The right channels to do that are our Facebook page (to.philips/6055HADgX), or Twitter (to.philips/6056HADgk). You can send us a private message explaining the problems you are experiencing and sharing the details of your machine which can be found inside the service door. Hope to hear from you soon. :)
Hey i have Philips 5000 and whenever i try to make some coffee it shows me red background and arrow points right , the segment where I put the coffee in it. And gives me the warning which I can’t clearly understand what should I do to solve this. In addition symbol that shown in the screen looks like segment and marble shaped represents coffe in it i guess.
Hi there, thanks for reaching out to us. We're sorry to hear that you are struggling with the settings of your Philips 5000. We'd be happy to help 🙂 Could you please send us a private message with a picture of the product details (model number/serial number), along with your country of residence? Looking forward to your reply!
Hi, there. We were wondering if we could still help. Please feel free to reach out to us on social media. We are available 24/7 on Facebook (@Philips) and Twitter (@PhilipsCare). We hope to hear from you soon!
@@Philips hi ive got also a problem with it.
, where can i send you a private message?
Mi esce spesso da pulire il fondo caffè anche con un caffè fatto xké?
Non riesco a fare un caffè macchiato tazza piccola mi esce sempre quella grande come devo fare non riesco ha capire.?
Aspetto una vostra risposta grazie
Ciao @ Beglija!
In tutti i modelli di macchine per il caffè della Serie 5000 è selezionabile la bevanda Cappuccino e non è prevista la bevanda Caffè Macchiato.
jammer dat het geen nederlands is :(
Most stupid cleaning process i ever seen..a big display and you have to switch off from main switch and use coffe programm..
Mi esce solo l'acqua non con il caffe
Thanks for your comment, Mirsada. That's unfortunate to hear. Please contact our colleagues on Facebook (Philips) or Twitter (@PhilipsCare). They will be more than happy to assist you further.
En français ce serait bien ! merci
Bonjour Françoise,
Merci pour votre commentaire. Je suis désolée de lire que vous ne trouvez pas de publications en français.
Votre retour sera pris en compte afin d'améliorer nos services dans le futur.
Par ailleurs, sachez que si vous avez des questions concernant une de nos produits ou son utilisation, vous pouvez nous envoyer un message via nos réseaux sociaux. Nous serons heureux de vous assister en français.
Je reste à votre disposition si vous avez d’autres questions.
En vous souhaitant, une belle journée,
Elise
To clean the brewgroup is a nigtmare. It doesn‘t go back… very difficult
Hi Rlk, thanks for your comment. We are sorry you find the brew group difficult to clean. However, we are not sure we fully understand the issue. Can you please reach out via our social media pages, elaborating a bit more on the problem? Please also share your model number. We’re available 24/7 on Facebook (to.philips/6059MXYDD ) and Twitter (to.philips/6053MXYDH). Thank you!
The brewgroup just doesn‘t fit back anymore. Machine is in warranty, i called the service to fix the problem.. it was difficult to put it back after every cleaning i did since the beginning
Thanks for your response. We're glad to hear you were able to get in touch with our team for this matter. Feel free to reach out to us through Facebook or Twitter in case you're in need of further assistance with this, we'll be happy to help!
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