They're cable routing clips. As long as you have enough length to the power and video cables going to your monitors, the clips keep things looking much cleaner and more organized.
We're sorry the stand has this problem! It's possible the bolt was inserted backwards at the factory. Try switching it to the other side (bolt should slip through the 1st hole and tighten into the 2nd), and if it still doesn't work, please contact our customer support team: vivo-us.com/pages/customer-support-new
The individual height can be adjusted by about a half inch. To do this, remove the security cap nut from behind the VESA mounting plate, then use the smallest provided Allen wrench to turn the screw underneath. It's also possible to adjust the arm swivel joints tighter or looser to help them sit at the same level.
The width of the arms allows the 27" monitors to fit side by side with some room for movement and adjustability. As long as your monitors have VESA 75x75mm or 100x100mm mounting holes in back and each weigh 22lbs or less, they'll fit the stand. Using different models of monitors could result in misalignment though, so you may also want to consider using one of our gas spring adjustable mounts (such as this one: amzn.to/3mDUHpD ) to allow free adjustment of each individual monitor for perfect alignment.
The 3 screws may be black in the most recent batches of this stand. If you do find that any parts are missing, please contact our customer support team: vivo-us.com/pages/support
Please help me, my monitors keeping tilting downwards to my desk, i tightened them as hard as possible and it still won’t work. Are my monitors too heavy?
We're sorry the stand isn't supporting your monitors! It should be able to support monitors up to 22lbs each with the tilt joints fully tightened (large bolt on the side of each joint). How heavy are your monitors?
@@Plasmxx We're sorry the nuts were missing! Those don't have any affect on the tilt, but simply secure the VESA plates to the arms. Please contact our customer service department, and we'll see what we can do for you: vivo-us.com/pages/support
@@YourJamaicanChief We're sorry your stand is having this problem! If the joints aren't tightening properly, backing the bolts out a little and adding some grease to the threads can help them to tighten more easily. If this doesn't work, please contact customer support: vivo-us.com/pages/support
One monitor has a mount on the bottom of the monitor and the other one has one on the middle. So they’re uneven and i wanted to ask if there was a way i could make them even. Like one is way higher than the other
STAND-VAD3 can be used to even out the monitors as long as the monitor's power and video ports will not be blocked by the large plate: vivo-us.com/products/stand-vad3 If the adjustment is not enough or if the adapter can't be fit properly to the monitors, we do have some alternative dual monitor mounts with individually adjustable arms: vivo-us.com/products/stand-v102o vivo-us.com/products/stand-v002k
We're sorry the arms aren't holding up! When tightening the screw, are the two sides of the center bracket closing together to clamp around the pole? If not, try removing the bolt and inserting it through the other side (should slip through the 1st hole and tighten into the 2nd). If it still doesn't work, please contact our customer support team for assistance: vivo-us.com/pages/support
@@DeeSnutts The wrench is for the grommet base option. It's used for tightening the large bolt that fits up through the desk to secure the grommet base plate (step 1, options B and C).
We're sorry the parts aren't fitting together correctly! Please contact our customer support team for assistance: vivo-us.com/pages/customer-support-new
@@inviisible_ Thank you for your reply! We do not currently make a direct VESA adapter for the SB220Q, but it may be possible to use our STAND-VAD1B universal adapter with it: www.amazon.com/VIVO-Adapter-Monitor-mounting-STAND-VAD1B/dp/B01HBWKXZG There are also a couple of manufacturers making direct VESA adapters that will fit the SB220Q.
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Step 1 unclear... my holes don’t match with the screws also, my holes are too little and can’t fully get the screws in please help me.
We're sorry the parts aren't fitting together! Is the problem the 3 smaller screws for the pole, or the 2 larger screws for the clamp?
@@VIVOus the 3 smaller screws for the pole, I dont think I have them?
@@Qwiqs If these screws were missing, please contact our customer support team for replacement parts: vivo-us.com/pages/support
@@VIVOus they weren’t I just thought they were different screws
Im confused whats the point of the 4 things being attached the clip on at 1:28 and the one at 1:37
They're cable routing clips. As long as you have enough length to the power and video cables going to your monitors, the clips keep things looking much cleaner and more organized.
The bolt in the swivel arm does not work. When I tighten it no matter what I do the arm doesn't stay on the pole.
We're sorry the stand has this problem! It's possible the bolt was inserted backwards at the factory. Try switching it to the other side (bolt should slip through the 1st hole and tighten into the 2nd), and if it still doesn't work, please contact our customer support team: vivo-us.com/pages/customer-support-new
i set it up but i am still confused on how you can adjust the height of a single monitor. one of them is sagging and i want to adjust the height
The individual height can be adjusted by about a half inch. To do this, remove the security cap nut from behind the VESA mounting plate, then use the smallest provided Allen wrench to turn the screw underneath. It's also possible to adjust the arm swivel joints tighter or looser to help them sit at the same level.
This was a nice video but I’m curious can this fit two 27 inch monitors? I have a Alienware monitor and a LG ultra gear monitor
The width of the arms allows the 27" monitors to fit side by side with some room for movement and adjustability. As long as your monitors have VESA 75x75mm or 100x100mm mounting holes in back and each weigh 22lbs or less, they'll fit the stand. Using different models of monitors could result in misalignment though, so you may also want to consider using one of our gas spring adjustable mounts (such as this one: amzn.to/3mDUHpD ) to allow free adjustment of each individual monitor for perfect alignment.
What are the 3 silver screws on the left? I don't think they were included in my order
I just got mine like 1 hour ago and I thought the same but my screws were black and I just had to lol for them in on of the blasting little bags
The 3 screws may be black in the most recent batches of this stand. If you do find that any parts are missing, please contact our customer support team: vivo-us.com/pages/support
Please help me, my monitors keeping tilting downwards to my desk, i tightened them as hard as possible and it still won’t work. Are my monitors too heavy?
We're sorry the stand isn't supporting your monitors! It should be able to support monitors up to 22lbs each with the tilt joints fully tightened (large bolt on the side of each joint). How heavy are your monitors?
VIVO they are definitely lighter than 22 lbs, i don’t understand the problem. My package wasn’t shipped with the “safety nuts”, is that the problem?
@@Plasmxx We're sorry the nuts were missing! Those don't have any affect on the tilt, but simply secure the VESA plates to the arms. Please contact our customer service department, and we'll see what we can do for you: vivo-us.com/pages/support
I having the same problem and i have the safety nuts
@@YourJamaicanChief We're sorry your stand is having this problem! If the joints aren't tightening properly, backing the bolts out a little and adding some grease to the threads can help them to tighten more easily. If this doesn't work, please contact customer support: vivo-us.com/pages/support
One monitor has a mount on the bottom of the monitor and the other one has one on the middle. So they’re uneven and i wanted to ask if there was a way i could make them even. Like one is way higher than the other
STAND-VAD3 can be used to even out the monitors as long as the monitor's power and video ports will not be blocked by the large plate: vivo-us.com/products/stand-vad3
If the adjustment is not enough or if the adapter can't be fit properly to the monitors, we do have some alternative dual monitor mounts with individually adjustable arms:
vivo-us.com/products/stand-v102o
vivo-us.com/products/stand-v002k
I’m stuck on step 1 trying to fit the screws in
We're sorry the parts aren't fitting! Please contact our customer support team for assistance: vivo-us.com/pages/support
I'm worried about installing this :( I tightened the screw when attaching the arms but it feels like it's sliding off still
We're sorry the arms aren't holding up! When tightening the screw, are the two sides of the center bracket closing together to clamp around the pole? If not, try removing the bolt and inserting it through the other side (should slip through the 1st hole and tighten into the 2nd). If it still doesn't work, please contact our customer support team for assistance: vivo-us.com/pages/support
Nice instruction video. Hopefully, I don't mess anything up when I get this delivered.
If you have any questions about assembling the product, we'll be happy to help!
What is the wrench for?
@@DeeSnutts The wrench is for the grommet base option. It's used for tightening the large bolt that fits up through the desk to secure the grommet base plate (step 1, options B and C).
Can a 23.8 and a 24.5 monitor fit on these?
Yes, as long as the monitors are VESA mount compatible, they'll fit easily onto this stand.
The screws won’t even fit the holes in step 2
We're sorry the parts aren't fitting together correctly! Please contact our customer support team for assistance: vivo-us.com/pages/customer-support-new
My monitor, doesnt have the four holes in the back.
It may be possible to use a VESA mounting adapter. What monitor do you have?
@@VIVOus I have a acer SBQ series.
@@inviisible_ Thank you for your reply! We do not currently make a direct VESA adapter for the SB220Q, but it may be possible to use our STAND-VAD1B universal adapter with it: www.amazon.com/VIVO-Adapter-Monitor-mounting-STAND-VAD1B/dp/B01HBWKXZG
There are also a couple of manufacturers making direct VESA adapters that will fit the SB220Q.
@@VIVOus Thank you! I am getting the adapter.
@@inviisible_ You're welcome! We hope it all works well for you!