Behringer Kaputt? What to expect from Thomann service? SYNTH RANT
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- Опубликовано: 4 июл 2023
- What actually happens if your beautiful new Behringer device suddenly breaks, and you need a warranty repair from a major mail order company?
Here's my actual recent first-hand experience!
What stories do you guys have encountered? Feel free to leave a comment!
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Apologies, I don't like leaving negative feedback but... I couldn't finish watching this because the two-camera thing was making me feel sick. Why am I teleporting all over your room? It's disorienting and unpleasant. Please just use one camera - we're absolutely fine with jump cuts, we don't mind them at all.
He can do what he wants, it’s his channel.
@@robertocaba5915 True. I usually don't comment on this, but sometimes I do because I just think that if nobody complains, people won't know how annoying some of us find it. Feedback can be very useful.
I had to send my Deepmind 12 back because of defective black keys (velocity error). Received a brand new one without questions. So no complains from me about Thomann
Hi, I bought one of the first MFB Dominion 1 from Thomann, back in 2013: One VCO sounded ugly compared to the other VCO's from day one. It was sent back for repair to Thomann. After a long wait and several e-mails it came back, with letter saying that Thomann technicians had fixed the problem. But the faulty VCO still sounded ugly. I e-mailed both MFB and Thomann, to complain about this. Manfred Fricke himself answered me, that Thomann never sent the unit to MFB, and that only MFB themself do service and repairs on their products! He payed for the transport to germany, repaired a faulty connection, and sent the unit back to me quickly 🙂And I still have my lovely Dominion1 after 10 years ❤
I heard nearly the same story about Fricke from one of his former coworkers! 😁🤔
This years service experience with Thomann: Ordered an Hydrasynth Keyboard which was damaged during shipping. After sending it back due to the bent bottom plate they shipped me another unit. This time the main encoder on the Hydrasynth was damaged, I complained about it and sent this unit also back. Thomann refunded me the money in one week. In total, both cases were not Thomanns fault and the service was ok for me.
I've been waiting on getting my Behringer Odyssey back from repair since last Sept. (2022). The Behringer Repair center here in the Eastern US says they are still waiting on the parts to do the repair. :-(
Argh! That's far too long! Good luck!!! 🍀
@@winesynths Well it's possible, chip shortages and trade barriers/politics sometimes just can cause that. Behringer is recovering, but slowly.
I had a issue with a slider from a 2600. Behringer and Thomann asked me making a video and a week later I received a mail with the info that I could send the unit back and had the choice money back or swapping . So no problems at all with both companies.
In the U.S. they always replace it with almost no questions asked as long a the packaging is intact
I had tuning problems with behringer vco 112, after exchanging few emails with gear4music, they replaced it with a new one which actually stays in tune, :-)
Funniest experience with a music instrument store in Cologne: Ordered rack ears, received one. CS guy: Oh well, you need to order TWO, didn´t you know? Which was funny, because the pics showed two as a set and I´ve bought a number of rackmount kits over the years - they always come as a pair. So after some more minutes of discussion and being treated like an idiot, I just hung up, redialed, went to the synth guys instead of CS and things were resolved in 5 mins.
Excellent! 😁
Hilarious story. In which world was he living to think someone might even need just one rack ear... Maybe they had a Praktikant working on it.
Latest package from Thomann arrived in a rather flimsy box, but the contents were fine. Or so far they are.. a Pro 800. Hope it survives because I'm definitely not in Germany.
I sent back an arp oddyssey for a non function hold button, got it back, keybed was goosed. Sent that back... Three months later( this may) it was still in china or wherever.. said this is a breach of consumer law( too long repair), they sent a new one after that. Ive learnt my lesson, gotta be tough. Still love that odyssey.
Sometimes it‘s necessary!
So this would be the Korg version then if it's Arp? Interesting... but... which hold button? I don't have that on my Behringer Odyssey.
What did Thomann do that Behringer doesn't like them anymore? They used to be the first to have new Behringer synths, and the cheapest, this changed dramatically. I was waiting for the blue MS-1 for 2 years, now it is available at Music Store Cologne for 333 Euros and Thomann still only has the old red model for 349. The JT-4000 is flying at Andertons, Thomann: in 8 weeks.
very strange
The local musicstore here doesn't have a website, but has good service.
However it keeps to the recommended price for any synthesizer product and cabling and doesn't give any promotions at any time of the year. Once I brought in a wore-down djembe to which the store owner agreed to lower the price of my next buy. He did not, and I haven't been back since, nor do I intend to.
I now buy my synths second hand and if needed, have these serviced at an expert store instead and still have a cheaper deal. Whenever I see something (second hand or new) that I like at that expert store, I can easily trade in one of my own synths and pay the difference, or get the difference refunded. I see small music stores dissapear over time, as the owners can not keep up with the technology, or aren't willing to add some water to the wine to appease it's customers.
only experience with Thomann was the purchase of my mfb synth pro it was sent in thin box without bubble rap. A miracle it made it in one piece to America.This is one synth I highly recommend to you. very warm and vintage sounding.
The MFB stuff is quite nice! Totally agree! 👍
Nothing to do with Behringer but I see a great DDR instrument in your room ❤
The behringer service is worse than retailer service if you imagine. They made me reiterate my issue over and over and over again, and each time it was clear they hadn't even read any of the prior information I supplied to them. At no point was I able to get them to admit the unit was faulty even though it was clearly faulty, and all the videos that I sent them demonstrated the fault. I had to go through my retailers service department. If I had to go through Behringer, I'm not sure that they ever would have addressed the issue because they wouldn't even admit that it existed despite my repeated attempts
Yeah I just have a issue with their stupid customer service, they just watch their hands with a issue with the VC-340
@@fjfrancois im sure part of the reason why the gear is so cheap is because they refuse/deny service as a rule
I usually buy it from the local near stores if possible especially if the price are only 5% higher than the online shops, if it's like above 5% ill just go with online shops.
Das Telefon.! Alter.! Wie geil. Rest kommt "bearbeitet".! ;-)
Sounds a bit like an old school kettle when the water is boiling, ready to be poured into the tea mug.
Earl Grey, hot! 🖖
So far only good experiences with thomann. Not that I had more than three or four things to return. I buy at Thomann online and in their store in Bavaria when I am on holidays there :)
Unfortunately we don't have a local music store any longer. Thomann and the other online stores have put them out of business. However, they wouldn't have stocked Behringer synths anyway.. so I rely on trade shows to demo new products.
I had problems with my Roland SE 02. It is losing memory. I also had problems with my DSI Mopho having malfunctioning encoders. I haven't had any problems with my Behringer gear in the last 5 years except that it pisses people off that hate Behringer.
i had quite some problems with behringer products and some eurorack modules, but everything got sorted out nicely with thomann. one of the last few companies where i got the feeling that they like their customers to come back next time.
for me is the only store that i feel 100% confidence to buy and if i have any problem they never let me down,way better than my country Portugal that customer service is shi%t
Sweetwater treated me right when I contacted them about an intermittent MIDI jack. They sent me a replacement unit with return postage for me to send the defective unit back to them when I was satisfied. No problems.
Cool! Nice to hear! 👍
Sweetwater wanted me to pay $50 to have it mailed back until that I told em that that's totally unacceptable. They sent me the label anyway, but the guy on the phone acted like I was a huge jerk. And I never got a single contact from my sweetwater representative ever again.
I bought a keyboard that was wrongly labelled on the Thomann website. The feature I wanted was USB midi which my unit didn't have. I raised a ticket for return. While the service was good, the return process was practically flawed because I had to drop off to DHL - they don't have a great service in UK and only certain locations accept the type of return Thomman offer. In the end I had the unit in the car with me for a week while I found the right kind of DHL. Also I was out of pocket. All in all a dissapointing experience.
You don‘t want to know what I
have to suffer everyday with DHL, UPS & co. with all the testing gear I receive and have to send back! They just ruined my upload plans for next week! 🤪
But that‘s not Thomann’s fault.
I usually prefer to buy from Spanish stores, unless they don't stock what I'm looking for. My experience with Thomann, which I buy from since the days they used to send printed catalogues in the post, has been mostly positive.
Exceptions were a Fender Telecaster which was an obvious B-Stock passed as new and a Behringer CM1A B-Stock I got with missing screws.
All in all, they've been an excellent retailer.
Since the Phaser does not come with it's own power supply, maybe this is/was the problem? In one of the reviews on the Thomann page someone mentioned that if you use the wrong power supply the device will not work correctly. I have a hunch that the cheap one they give us with all of their smaller synth do not work well with the device otherwise they would probably have shipped it with one since the "pedal" is not exactly cheap.
idk about B, but the original ones had some serious power supplies
The power supply definitely was not the problem here. 🤖
I live in Denmark and have used Thomann several times. Had no RMA issues yet, but their delivery is alrways promptly and very fast delivery if the items is in stock. Only issue, wich is not completely Thomann's fault beside that they just dump all small items in to a big case , is that they use UPS which handles packages very bad. Each time I ordered something there is big holes in the outer packaging and once there was even a hole in a case inside holding a Presonus rackmount interface. Luckily there were no dammage to the items, but the holes in the outer casing was big enough that small bags with XLR and Jack connectors "could" have fallen out. I do like that Thomann promises 3 year waranty on aImost all tems beside software and accessories.
I do however miss having a local dealer where I can try out things before buying, but those times is over. All we have left herre is small stores that primarily sells accessories.
I remember once having an issue with a Roland D-70 that suddenly inside a menu wrote Japanese characters in the Menu. I contacted Roland Denmark and they got someone to investigate the problem. A week later they called me and said I was the first to have gotten so deep in the system and they had found the culprit and Roland had issued a firmware update and all I had to do was to get my local dealer to send the keyboard in and get the firmware updated.
Thanks for your thoughts! 🤖
What is that synth directly behind you? Maplin?
It's an old Vermona Synthesizer from 1982. Made in East-Germany back in the days of the Wall. 🤖
@@winesynths Ah yes the Vermona, the knobs colors reminded me of my old Maplin 3800 (which I sadly got rid of).
Like you I spend a lot on hardware but I find the service I get from different companies very patchy. I recently got an NSB 32.16 to go with my 32s and thought I would phone my local store PMT music in Northampton to see if they could get me one. This is over £1000 and although I have bought several things from them before they never even phoned me back. I got it from Scan Audio and got fantastic service.
definitely had the same experience with music store once of sending them a mixer, they sending it back to me, claiming "the error cannot be reproduced", i sent it back, with a video and they eventually sent it to the manufacturer, which in the end just sent me a new one
It's just a novel distortion pedal labeled wrong as a phaser! 😂
My first thought when I heard "guitar department" on the phone! 😂
My behringer wasp pro 1 and td 8 all broke down ... I said to myself hey you get what you pay for I never bothered to repair
I’m in the process to fix my VC340, Behringer sucks what can you do 😢
@@fjfrancois you get what you pay for
I had an issue updating my RD-8 firmware, I was contacted directly by a software developer and they built a custom version of Synthtool to debug and fix my error !
Wow! Really? I tell you! Behringer is always good for a surprise! 👍
I'm constantly testing/probing people to find out who they are. I posted a comment criticizing you and you only
Hey! I really appreciate your comments! I read the last one, which was very philosophical. I simply did not have the right inspiration for an answer yet. You have a valid opinion about those things. You don't insult me or others and everything is fine! So why should I bother if your opinion is different from mine? As long as you are not a Nazi, Flatearther or any other kind of dumb person shouting out unacceptable untruth, you are always welcome! 🤖🥂
bought a bass from sweetwater and I could fit in the box. very well protected. too bad they are so expensive compared to thomman.
Same deception here with a behringer 2600
i've not had many issues with Behringer apart from a Crave i had that had a night of partying possibly with my cats but it had drinking my home brew Raspberry wine the worst thing was i had no idea till i switched it on,,, it did work for a bit then started doing funny things, it does still light up but no sound...... im sorry to say i buy from amazon if they have what im after, and i know its a bit like buying from the satan of retail, but they don't ask questions if something goes wrong always have no issue getting refunds, but most of all is the speed of shipping, i've never been very patient lol
Amazon is quite stress free concerning this. Totally agree! 👍
I've used Thomann since they were called Viola (i think). Never had any problems.
Same same. I think the only time i ever had a problem with them was when they accidentally sent me a B-Stock Unit of a Arturia Microfreak, when i had ordered a factory new one. It was even noticeably used and i documented all the spots to proof that i was right and then sent it back for something i actually paid for. The replacement service worked without problems and that was so far the only trouble i ever had with ordering anything from them since i became their customer in 2006.
I am a Thomann customer since 2000 and never had a single issue with the quality of their service.
That seems to be the rule when reading the comments! And as the Germans like to say, "WIe man in den Wald ruft, so schallt es heraus!" 🤖
Thomann have been rather good in general, I bougth Behringer in-ears (the ones with dual drivers) and something came loose in the left piece, so some rattling but otherwise works fine. Seems Behringer had instructed them to give me a second pair which had the same issue, I gave one to my GF and I was happy enough since this was clearly a manufacturing defect since Behringer stoppes making them and Thomann selling.
Then I bought a pair of Thomann made speakers, Swissonic T204, which were fine except the auto power-off function often came back online from sleep with only the tweeter amp working and with all the power of the woofer amp so it was horribly loud. Had to return those like 5 or 6 times until I had a pair that worked perfectly and it did take many videos showing the problem and emails to convince them there was a problem which was frustrating, but in the end everything worked out.
Now I'm waiting for a reply about my BARP 2600 Blue Marvin which had some defect that made a terrible noise in the spring reverb, crossing my fingers that it'll work out fine but we'll see. I made sure to document the problem on video before I sent it and I then sent them the videos.
Oh! You are a very patient person! 😁 Good luck! 🍀
@@winesynths Just wanted to let you know that I got a brand new 2600 in the old box today, took a bit longer then expected but I'm really happy with the result though!
It may mean that they’re testing it with a guitar, and they can’t reproduce the problem with a guitar.. which could mean the issue has something to do with signal level? Ah they tested with a synth too.. I supposed you tested it with another synth as well?
If it comes back "repaired" and is still broken, I want an exchange or a full refund. Sometimes you just get a bad unit. I don't trust "repair" departments. Too often they either don't have a knowledgeable person on staff or that person on gets the "difficult" stuff. Sweetwater was probably the best store I dealt with when I had issues with gear. I exchanged a mixer twice and then just got a refund. It was the 90s and it was way too noisy for the specs.
🤣Ich fall um, coole Story 🫶Vielen Dank fürs teilen.
Gern geschehen! 🤖
As a repair and retail store owner, I refuse to sell or even accept anything Behringer branded for repair. Their company philosophy is something I can not support with a clear conscience.
Fair enough! At one point, I took the decision to sell only organic and handcrafted wine in my shop. As a small shop owner, you can only survive if you make a decent alternative offer to the standard industrial goods and mainstream market. It's impossible to compete prices with Aldi. But you can excel with quality and service! All the best to you and your business! 🍀
Perfect Circuit is a great company but, unfortunately, they don't sell Behringer products.
I did buy a BARP 2600 from Thomann that I've been very happy with. Even with $60 shipping to the States I saved almost $100 at the time.
Nice to hear that Thomann shipping to the US is problem free! 👍
thomann are hit and miss with service - i have had good and very f'in bad with them, this of course has zero to do with manufacturers - i wonder if it is luck or if it is location dependent?
Ich hab vor kurzem eine MPC Live II bei Thomann gekauft, die sich nach einem ersten Firmwareupdate nicht mehr vernünftig rauf- und runterfahren ließ....das ganze mit Display Geflacker.
Thomann hat noch am selben Tag ein Ersatzgerät losgeschickt, ohne das erst die defekte MPC zurück bei Thomann ankommen musste.
Alles ganz unkompliziert und vorallem flott....denn nichts fuckt mehr ab, als ein defektes Musikinstrument geliefert zu bekommen.
Richtig! Bei Musikinstrumenten müssten nochmal ganz andere Regeln gelten! Danke für deinen Beitrag! 👍🍀🤖
My experience with the Thomann customer support is very positive.
Always helpful and fast. But I exclusively used email or the form on their site. Attachments like pictures, etc. might help.
Kafkaesque!
Just before the transformation into a bug! 🪳
@@winesynths yes in Das Schloss!
If they were trying to reproduce (maybe not lying to you even)... Then did they've tried the same synth setup? If they should... I'm not sure but actually the only big difference between synths and guitars is that a synth (usually) has an AC-coupled output (a 1-2mF cap in series). This thing in a schematic "kills" voltage offset. AC (usual sound waves) passes through and a DC signal can't go though. If a signal is not DC-coupled then potentially it can damage something... Or less - it just will be higher than a normal level thus can produce an overdrive.
I don't know why is that phaser screeching it seems like a horrible feedback or a small cap's oscillation. Actually feedback is a kind of an oscillation )) I'm not strong in this topic, to be honest.
But a cap oscillates especially because of a feedback in a schematic. It's how a usual resonance filter works.
Could they somehow forget that they're assemblying a phaser and soldered some spare cap in it thinking that it's a fancy filter clone? )))
Another moment (not sure if it's bigger) is that usually a guitar and a synth has different output levels. If a phaser expects a sound from a clean electric guitar then it will be "waiting" for a low input. The input impedance will be pretty low then (if they're not relying on an internal amplifier heavily).
Synths usually produces buffered sound. This means that on an output it has an op. amp configured in a "buffer" state. It gives "impedance matching". If it has no buffer and a phaser has no buffer then AFAIRemeber it can be bad.
Most likely in your case it's a bad cap somewhere or a parasitic capacitance which gives this horrible sound. Maybe I'm wrong...
BTW, did you've asked your friend to test this pedal with a guitar?
P.S. Behringer's support sucks! It's a well known fact between users. I still has a Neutron that I can't update (it needs that specific connection and etc.). I've tried everything (before a manager started to "help" me) that was on their forum but it was useless. Probably it's just my PC config... But you know what? I've asked them to sent me a .hex (compiled!) file of the new firmware so I could upload it like people do for any STM32 based gear and 3d-printers... They've didn't wrote me something special about that... They've just ignored this request!
I've didn't asked for a firmware code or something that could "show their underwear". It's just a bloody .hex file )) I know what I'm talking about because some guy did a custom Neutron's firmware with cool features. And he did shown how it's easy to upload (by a usual USB cable). His firmware lacks of MIDI-USB functionality unfortunatelly...
Thank you for such a detailed comment! I also think that finding the faulty component in such a case is not easy and time-consuming. I'm also only an amateur solderer and in old gear, usually always the same thing is broken like power supply caps etc. All the best! 🤖
@@winesynths As a quickie you can just run the signal through a non-polarized cap (before the phaser of course) and check if it will help. Or even make a simple buffer circuit on a breadboard (will need a 9v battery and careful connections).
Not sure if anything of these will help. It can be really a faulty radio-part in this unit. Then they can lie and not confirm the problem. Maybe they've even didn't opened it.
In any other case just make a simple "glue checker": place a smallest hot glue drop in a case's gap (if it has it). They will remove this drop if the case will be opened.
@@KiR_3d The Hot glue drop thing is cool! Will try it if I ever will have such problems again! 😁
This is what I was anticipating would happen at times. In the US, I've bought almost all of my Behringer equipment from Sweetwater, a few things from Thomann with no problems with any of the gear so far (2-years running with most of it, used almost every day, turned on all day). Knock on wood!
Sweetwater generally has a two-year automatic warranty with all products bought on their site and in their store in Fort Wayne, Indiana (I live close by). This is of course from memory, but their policy is generally replacement of any faulty gear within the warranty time. All this said, I don't expect too many issues from my Behringer equipment since it's never going on the road, never likely to be played live, and I am fastidious about keeping things clean, keeping the dust levels down.
This is a fair rant. I know the sinking feeling of having to talk with representatives over faulty electronic gear, so I don't think your feelings about it and conclusions are unsound. It surprises me that they couldn't recreate the problem on their end, not sure what that means! As far as I've seen, their dual/bi-phase has been advertised as usable with any electronically-abled instrument. We have yet to hear any news from Sweetwater on it coming out here yet, or the PRO-800. The Taurus clone is available, and that's about it for their new product rolling out this year. Great rant. I'm know to rant extremely well, according to my niece.
Buchbinder Wanninger für einen StereoPhaser👍🏽🧔🏼
Passierschein A38! 🤓
how dare you use a guitar pedal for a synthesizer! 😅, that experience is so sad and funny at the same time.
Phasa' No More 😄
Thanks for the head up. I'll think 10 times more before buying anything else from Thomann.
Their customer service usually is great.
@@2point7182818284590 1st time i ordered from them they kept the order and payment hanging without giving any reason. I called them and they said that it was because *maybe* the credit card was stolen (!?) for no reason in the world. After talking they unlocked the order and everything went smoothly. Oredered some more stuff during the years with no problems. But it left a bad taste in my mouth.
What I like least about the thomann store is their catalogue, for example they have the ugly moog grand mother with those clown colors and they don't have the black version that seems to me the prettiest of moog grand mother and matriarch.
I can cite more details of those that I do not like about Thomann with the behringer brand, they do not have the blue or black MS-1, only the ugly red color and with TD-3 they also removed colors from their catalog, it is really annoying that they have products uglier than before.
Because when the sound is good and everything works, you want to have a nice piece of equipment to play with a lot of satisfaction and that is what has been happening to me lately with Thomann.
Thomann has good customer service, they are good at their job, but lately they only offer the most horrible things on the market.
I have the behringer dual-phase pedal and it works very well with my instruments, drum machine and minimoog it works as I would like it Lee Scratch Perry.
So did mine in the beginning! I am bit dephased now! 😁
@@winesynths Yes, but the offset is what counts, because without the offset there is no phaser. (it's a bit of humor)
I understand that there are products with factory faults or like my Moog Model D, I get home with only 38 working keys when there should be 44, I returned the unit and they fixed it with a keyboard change, I no longer have problems and it's like a war tank.
Behringer is not moog, but moog uses chinese stuff in their flagship reissue products that's why you pay china tariffs on usa products, and they can fail as much or more than a cheap korg, behringer, arturia thing. There is no brand that gets rid of these defective units, there is always a bad one.
Greetings and thanks for the video. 👍
Numpties are everywhere, regardless of the company. Interestingly in their own official video Behringer demonstrates this "guitar pedal" with the same VC340 vocoder you used it with... ruclips.net/video/cEEA1uxTmSE/видео.html
I feel your pain though. Every time I sit on the phone with one of the aforementioned numpties I can't stop thinking that with time being the most valuable thing in the world, in this day and age customers should be compensated for their time wasted. Also, instead of the lengthy repair procedure that might cost more than the value of the product they should automatically offer a replacement within the warranty period.
I have been shopping with them for nearly a decade now and enjoy the overall experience so much that I prefer using them over any local retailer here in the Netherlands.
I've had a handful of RMA situations over the years all of them handled quite promptly and to satisfaction. However I did run into a service desk employee once that managed to insist for quite a few email exchanges -- and two telephone calls -- that I was using the wrong Allen wrench to adjust a truss rod on a guitar I bought from them. Yes, there's always one. That said, it all got resolved in the end.
ps. I get the frustration though -- having worked in the service industry for some years -- intermittent issues are THE WORST for both parties involved.
Subscribed!
Welcome! 🤖
@@winesynths 👋
The store of choice is local simply because they try harder. THEN THEY DO NOT DEAL WITH Behringer in the first place so if I choose to deal with Thomann it is my choice and my headache. Take it or leave it as I see it. Don't get me wrong I would like that phaser too and there are software alternatives in the meantime...One main concern for me though is where the hardware was made and that is what keeps me away for the moment. I do not fancy some countries because of their lack of standpoint for human rights. Some could buy a particular wine made anywere, some can't because it wont be particular. But that is cork-sniffing right? The main essence they call a luxury concern. You get what you pay for right? Thank's for a great and honest video. Respect!
Thanks for sharing this good comment! Fortunately, everyone has the choice to decide for themselves what to buy. And I can only appreciate when this decision is well-thought-out. If I can be helpful and leave an objective impression, my videos have served their purpose. 🤖
This reminds me of the German way of processing customer care requests. Had to recently deal with German telecoms and it felt the exact same. German companies should really step-up ^^
Was this one experience with one company, or multiple German companies? Just want to confirm, because respectfully, it's not cool to tar an entire country's service based on one experience.
Germany is called a Servicewüste (service desert) for a reason ;)
This is pure bashing. I've had somone repairing a device free of charge even if it was way out of warranty time and I only bought it on the used market, and he only was asking (not even demanding!) if I would be OK with paying for the shipping back to me. Other repairs also went very well, with free shipping labels and free repair even if I wasn't the original buyer. And then others asked a very fair price for out-of-warrenty repairs of devices I got from the second hand market (oh yeah, I like the 2nd hand market, obviously). Also Thomann always offered a good solution very quickly to me whenever there was a problem (I already bought a lot from them). And also in this case Thomann finally offered just to take back the device past the return window. They are human after all so one should allow for mishaps. At least they really care about the customers. You gotta try to deal with airlines ;)
Thomann for sure won't be as as bad as Deutsche Telekom... which can be sometimes even competent and solve issues but you have to wait hours while listening to most awful music thinkable.
Well. Deutsche Telekom is also hard to beat when it comes to service! 🙀 It's been getting a little better lately, though. I even got a fiber-optic connection a month ago! In general, unfortunately, Germany always has a hard time with new technologies. Like the Internet, for example... 🤖🤓
I bought many items from Thomann ~ $10,000 worth over the past few years. Many items were sold as new but were obviously returned or b-stock.... beware. I trusted Germans... now not so much.
You're making it easy for yourself! Nice! 😁
Est-ce que vous penser qu'il est mieux de payer un peu plus cher et ne pas aller chez Thomann?
@@PC0067 En tout cas pas pour du Behringer! Après, si on a la possibilité d‘acheter dans un magasin bien achalandé près de chez soi, ca peut etre plus sympa!
@@winesynths moi c'est simple. J'ai plus le moyen d'acquérir des synthés hardware tellement mon salaire est bas.
Aucun problème rencontré avec Thomann pour le moment. Carte son, micro, accessoires pour mon fils.... Nous sommes satisfait et le prix est très bien. Oui effectivement il faut quand même déplorer que les petits magasins disparaissent. Le problème est que les places de travail qui payaient correctement leurs employés ont disparues.
Thank you for the warning, will never buy a behringer product and also nothing from thomann! 👍
Don't panic! Life is fundamentally dangerous and I can also report a lot of good about Behringer synthesizers! All the best! 🍀
@@winesynths Ja, ich habe schon ein wenig übertrieben. 🤪
Only good experiences with Thomann.
Yeah! I think the majority of the comments are on the satisfied customers side! Nice to see that in this kind of unofficial poll!
dont buy behringer. problem solved
If you think there are not manufacturing issues with other companies, you may be biased. I've had issues with many companies and none with behringer so far.