The new myPhonak app
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- Опубликовано: 17 июл 2022
- The new myPhonak app has just undergone a major redesign to offer new health tracking features.
Ananya Herbert from Phonak Headquarters in Switzerland walks you through the new app.
Not only have new features been added but changes have been made to the navigation, accessibility and overall design so you can handle it more intuitively.
#Phonak5 - Phonak related topics in 5 minutes… or less! Go download the new myPhonak today!
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Whose genius idea was to add Health to the Homepage and sacrifice screen space? Aren't there many gadgets out there for Health purposes? It is not even compatible with Garmin-related apps. The primary focus of the Home screen should be hearing aids customisation. Also, what happened to the visual representation of items such as Noice reduction? There are many windows for improvement. I also hope P50 Audeo could have had a wider default sound-capturing angel in future Firmwares (if there is any!)
Hi there, thanks for your feedback on the new app design. We've shared it with the team but if you need any help using the new app, you can browse the support section on our website here:ow.ly/LLsu50K75RH
Congratulations from Greece!!!
Amazing..
Have you read the reviews for this in the Apple Appstore and Google Play? 😢
My top of the line hearing aids are almost useless since the new app was added. I make adjustments or choose a program but it will not hold so I am in a restaurant with background noise and the sound goes back to standard setting and when I try to choose the right program it will not let me adjust. So disappointed I have been back to my supplier twice and they adjust but problem continues
This is my second pair of Phonak aids so I am not being unreasonable. I had no trouble until the new app was forced on me.
Hi there, we apologize for the inconvenience you have experienced. Have you tried reaching out to our app support team? They can provide you the best assistance here. Please reach out to them by emailing at apps@sonova.com
@@anmother1sorry forced on you? They've always had an app to begin with
The health section shows my steps at half the amount they really are - this does not work.
Hi there, thank you for the feedback. Our app support can provide the best assistance here. You can reach them directly by emailing at apps@sonova.com.
Love it
Are you able the make calls or stream to your
myPhonak aides?
Hi Robert, thanks for reaching out to us. Please follow the steps in our support article here: ow.ly/IaBB50PAIZA
For any additional support, please contact our app support team directly at apps@sonova.com
Where do i find stay connected?
Hi Sandra, thanks for reaching out to us. Our app support team can help here. Please contact them directly at apps@sonova.com
help please. My phonak aids are not syncing with the app so not to the health section of the app.
Hi Christopher, you can find instructions for pairing the myPhonak app here: ow.ly/xT0E50Kax6g Furthermore, our app support team can also provide you with the best assistance here, please contact them directly at apps@sonova.com Regards, Phonak
What consite on hearing aid kit?
What?
What comes with the hearing aid kit?
@@elsiecordero2108 phonaks official one? A drying beaker and a few other things but standard in the kit is usually just the aids and the case
They're a great hearing aid but the Bluetooth connectivity and app issues are enough for me to consider returning them. I called Phonek who gave me a supposed solution and it didn't work. When selling a device that it priced and positioned like these are, everything better work flawlessly. Bluetooth never stays connected. The app is horrible. You need to set up your auto on and touch features literally every time you use the app which crashes constantly. Phonek is well aware of the issues. Reviews in the app store are horrible. Nothing but one stars for the passed month. If the issue isn't resolved by next month, they're going back. Shame really.
Hi there, we apologize for the inconvenience you have experienced. Have you tried reaching out to our app support team? They can provide you the best assistance here. Please reach out to them by emailing at apps@sonova.com. Rest assured, we've forwarded your feedback to them.
@@phonak yes and they were unable to help. By this time you should know that your most recent update is a failure. Question is, what are you going to do about it?
Health to the home page has interfered with the purpose having a hearing app. I think this is a big downfall for phonak. I loved the old app and hate this one
Hi Dahl, thank you for sharing your concerns with us. We are always looking for ways to improve and appreciate constructive feedback from our customers. Rest assured, we have passed your comment to the concerned team.
Türkce cevrilmiyormu
Hi Mustafa, the myPhonak app is available in Turkish language.