That is one anxious customer. The customer was burned before which adds to the anxiousness. Good, polite, competent, professional people like Steve are desperately needed to provide honest and caring service. If there were more like Steve the general population would be less anxious. This applies to all industries.
We have this "ministry" where I live; that takes ex-cons and "trains" them to work in Steve`s trade. That makes ME anxious. Guy has withdrawal symptoms because he needs a tweak while he works on your furnace. What can go wrong there?
to be honest im so surprised how unanxious customers writing big deposits and stuff are. Most people dont even double check im telling the truth about being licensed, bonded and insured.
the way she was just talking and talking was making me mad actually lol, i'm surprised Steve didn't go off on her at some point haha, some people just need to listen more and talk less.
Most of the time it's best not to use technical terms around customers and just fix it and let them be happy. All they hear is "blah blah blah" and nothing sinks in honestly. Just say "I replaced this thing and now it's all good". My God that lady would drive me up the wall with the constant yapping.
It took me 5 years to complete my apprenticeship. No way in hell I can explain to a random person all the refrig theory in a couple hours. I agree… less is more.
It actually didn't look that bad. It sounds like she had a young kid hook up the thermostat and that was really all that's wrong with it other than it being an incomplete install
@rustyshakleford5230 Pressures were off, piston wrong, bucket instead of condensate pump, leaking due to blockage, Tstat never hooked up. Lady probably paid for a completed install.
@@WeatherNut27 yeah and i bet the installer noticed the new piston after releasing the charge so they decided to give it to the customer as a gift instead of pumping it down and pulling a vacuum again. that washin on the supply is atrocious pile of tape. i bet theres a lot wrong, missing grommets and all that.
My wife talks almost as much as her. She asks me if im paying attention. I tell her when she is constantly talking, what part do i need to listen to? Damn!
You can't stop a Goodman! Customers like that a tuff to deal with. They want to understand what's going on, which is understandable, you just don't have time to teach an HVAC class. You handled her well.
Stevie, I admire your tremendous amount of patience with a customer who doesn't understand and being fully transparent with her AC unit (Goodman is quality)! "Superheroes don't always wear a cape" 💯👍
Thanks Goodness for Goodman, THE BESTEST HVAC EQUIPMENT IN THE WORLD, THAT'S WHY THEY ARE THE LARGEST MANUFACTURING OF HVAC EQUIPMENT IN THE WORLD. TOP SHELF
Kudos Steve. I'm exhausted listening to that poor lady. Your personality was a perfect fit for her. I have used a right-angle cordless Milwaukie drill for those service valves. Faster and less of a pain in the ass. finish it off with the service wrench. Just a suggestion brother. Great job!
Steve just smooth ran the red lights at 2:08. You're a good man to help a lady in distress on a Sunday like that. 0You also have the patience of a Saint to not go nuts on a woman telling you how to do your job.
Steve, you have the patience of a saint. How can any Contractor say to a customer "you need to have this piston fitted", when they are supposed to have fitted and tested a working system? Unbelievabl!e
Sadly, this kinda crap happens all the time. I just had a car shop put the car on the lift in front of me and admit they didn't find the problem the first time, need to order more parts, but I should take it somewhere else because they don't want to deal with it and had too tough a job to get the parts from the dealer 26 miles away. They also said "oh, btw, we know you already forked over $550 but we changed the parts we said we were going to change already so too bad!" Guess what? CHARGEBACK.
As someone who helicopters, understand this might be the second or third time someone has come out to "fix" the system. The first time you give the benefit of the doubt but second or third time of paying money you don't have, you make sure the person explains EVERYTHING.
I can tell you all of her friends will know about the miracle work you did and how honest and intelligent you are. Sad she was cheated before. Glad you got this fixed!!!
Well, as a customer and business owner, you can explain everything you're doing to me or you can find yourself a new job! If you think you're too good to explain yourself to someone then you don't belong in the repair industry, PERIOD.
You had a full-on helicopter with her. She got you sweating with all the questions and conformations. I don't blame her with the screw job from last installer. Crazy
Good job! Customer's questions were driving me up a wall, and I'm just watching. I hope you explained the filter to her, as it didn't make it into the video. Even I get lazy about changing the filter...
Not directly related to this video at all, but just wanted to thank you for your videos. Watching you go into a house and tackle a problem really gave me a lot of confidence that I can accomplish some of these things with a little bit of help. This past year I installed a heat pump in my garage, I am disabled so I couldnt mount the wall unit or run the lines, but once all of it was mounted I connected the control wiring, vacuumed the system down and released the refrigerant. Now my garage is comfortable all year round and more enjoyable to be in. Thanks again.
Hey Steve , I followed up on the same scenario with a botched Goodman the original guy never installed the piston as soon as I put the gauges on nothing made sense. It's a shame but bad install gives everybody a bad name and you still have to charge your rate. Your a good guy !
@7:13 Steve is trying to get the "low down" about the bed and gets told that he needs to listen. LOL enteratining....... Attack of the killer earwigs...
Almost 30 years in the service business, I have adapted a look that appears I am listening, but in reality, I am not hearing a damn word the ramblers are spouting.
I did exact same thing just the other morning. There are 3 lights and one in front of light I was at turned green and I took off on the red one I was at, lol. You get stuff on your mind and you have a brain fart. Thanks for video Steven!
That dog running into the scene reminds one of the Seinfield episode when George was sleeping under his desk; all the kids and a dog came into the office to play and disrupt him. Too funny.
9:08 The low side just hissing along as Steve starts up!! :) Not a grumble, not a complaint, nice as can be talking to the lady, comes out on a Sunday....Steve's hittin this momma!! You go Steve!!
I’ve been in this trade almost as long as you and I gotta say I really love watching your videos Steven. I’m also a 1 man shop. And I LOVE your truck!! Might have to get one myself. Any tips on finding one?
way you all talk to each other cracks me up lol . can be the first time you meet someone and bam are you even listening to me like a 20 year married couple 🤣
Steven great video ....another one found & fixed but wow hard call... Pump down & opened up system all for an low volt wire problem in the end ,,..opps Had it a few time on start up s .... so we all been there & done That Sux & crazy happy cooling
what a pain in the ace this mother board is on these Goodman ac which are great ac but I've had issue the gas actuator won't open up for the winter months so we freeze, I've got it lit a few times. I dangerously even put a lighter to it, no gas, open and close the ¼turn and nothing, the actuator isn't kicking in. idk what to do.
if you happen to read this, does the light on the mother board actually do its job or could it be messed up as well? ours is blinking red consistently not stopping unless the front plate is removed from the switch on the mother board that white little button
Buy the power adapter that connects to the power on the outdoor unit . I built my own and I always have way to plug in vacuume pump and not have to run extension cord or look for a power supply outlet
Good work on fixing this lady’s issue. Normally I wouldn’t disparage another guys work but yeah I’ve never seen a contractor do such a hack job and leave it unfinished and tell the customer to hire someone else put in this piston. That’d be like me sayin hire another plumber to finish the plumbing. I could see her being burned and anxious asking a bunch of questions and hovering around like a hawk. I know some installers would get a bit hot under the collar but you kept it professional and fixed the issue
Hey Steve and Miss Molly! Workin’ again y’all. 👍👍. A damsel in distress mama! Great the way you explained it to her, at least she was trying to learn about her system - can’t fault her for that. She’ll be a loyal customer for sure.
you went straight for the thermostat when you got there and she kept telling you that is not the problem, well it was a problem, you guys that really do this for living are priceless, you guys can find and fix problems correctly and faster than hack job joe blows .
Great customer interaction, not once did you get upset with her. Me on the other hand. I also know when customers act like this they have been taken advantage of before, Great customer service.
![Felix "Unfair" | [Stray Kids : SKZ-PLAYER]](http://i.ytimg.com/vi/Oswujxm2Ag0/mqdefault.jpg)
Steve don't stop for no red light! 😂😂
I thought I was seeing things at first. He makes the big bucks. He can pay the ticket. 😂😂
That's because Steve sees so much green. Lol.
That lady is nuttier than squirrel shit Steve is working again
Some old lady needs his service
Those are Baltimore rules! 😂
Have mercy, no wonder the other dude tossed the part at her and jetted. You are a saint.
Yep, no doubt!
Haha I was listening to her and was thinking he’s a better man then me my patience aren’t that strong lol
@@Jam3s27 true that
Omg she was driving me nurs and I wasn't there
Between that dog and her bitching I would of walked away from the job.
That is one anxious customer. The customer was burned before which adds to the anxiousness. Good, polite, competent, professional people like Steve are desperately needed to provide honest and caring service. If there were more like Steve the general population would be less anxious. This applies to all industries.
We have this "ministry" where I live; that takes ex-cons and "trains" them to work in Steve`s trade. That makes ME anxious. Guy has withdrawal symptoms because he needs a tweak while he works on your furnace. What can go wrong there?
to be honest im so surprised how unanxious customers writing big deposits and stuff are. Most people dont even double check im telling the truth about being licensed, bonded and insured.
Steve aint gonna be around/working too much longer if he keeps running lights like @ 2:15🧐
You should always carry a hefty supply of Valium to fix the customer and not just the AC.😆😅🤣😂
@@Orange-Jumpsuit-Time awesome! 😂
Steve, patience of a saint. I was getting an eye twitch from her just watching.
the way she was just talking and talking was making me mad actually lol, i'm surprised Steve didn't go off on her at some point haha, some people just need to listen more and talk less.
Ditto. So annoying.
She was right. The orifice was wrong and the AC didn't work. AC is oversized. Not Steve's fault.
I feel sorry for the earwigs having to listen to that woman.
I feel sorry for the customers who will deal with your sorry ass.
😂😂😂
🤣🤣🤣
Legend has it, Steve is still opening that suction valve back up. Keep cranking it mama
Nice job Steve. Being patient with the customer is a virtue. I’m sure you have a new steady customer if need be.
Why would you wish that on him? Geezz........
Patient? Don't you hear or what? he told her: let me do my thing. She is trying to explain to the stupid. Tech is always trying to rip-off the owners.
Steve…that guy turned right on red and you cruised straight on red!! Be careful! Love your channel!
Yeah I saw the red lights too and was wondering what was going on!
A few moments later: 🚔🚔🚓🚓👮♂👮♂👮♂👮♂
@@dantesinfernopurgatory7826 he will fix their AC and get out of the ticket, lol
🙈
@@CrackerSmith It pays to have HVAC skills 😅
She is the major cause of all the hot air in the house!
Hahahaha. You are so right buddy.
Oh god,that woman reminds me of when I lived in the Boston area. Mouthy and argumentative.
Most of the time it's best not to use technical terms around customers and just fix it and let them be happy. All they hear is "blah blah blah" and nothing sinks in honestly. Just say "I replaced this thing and now it's all good". My God that lady would drive me up the wall with the constant yapping.
Steve is explaining to the audience!
It took me 5 years to complete my apprenticeship. No way in hell I can explain to a random person all the refrig theory in a couple hours. I agree… less is more.
I am really sorry for that customer. She got a raw deal. It's a shame some people pass themselves off as HVAC experts and aren't.
probably a migrant
Probably why shes more helicopter type now with tons of questions. I dont blame her.
It actually didn't look that bad. It sounds like she had a young kid hook up the thermostat and that was really all that's wrong with it other than it being an incomplete install
@rustyshakleford5230 Pressures were off, piston wrong, bucket instead of condensate pump, leaking due to blockage, Tstat never hooked up. Lady probably paid for a completed install.
@@WeatherNut27 yeah and i bet the installer noticed the new piston after releasing the charge so they decided to give it to the customer as a gift instead of pumping it down and pulling a vacuum again. that washin on the supply is atrocious pile of tape. i bet theres a lot wrong, missing grommets and all that.
She said I know you're concentrating.. then keeps chatting. Steve you're a pro at staying in the zone
Steve finally met his match in ignoring people and talking over each other.
This woman needs a quaalude and a cocktail.
OMG. Some people. 😊
She likes steve
So annoying 🤯
Are they all like that back there? No disrespect Steve!
Steve must like this lady yall! I've never seen him tolerate a customer so much before😮
My wife talks almost as much as her. She asks me if im paying attention. I tell her when she is constantly talking, what part do i need to listen to? Damn!
😂
You can't stop a Goodman! Customers like that a tuff to deal with. They want to understand what's going on, which is understandable, you just don't have time to teach an HVAC class. You handled her well.
Exactly.. It's one thing explaining what is wrong to a customer but its another thing to teach while working.
And she didn't understand a word he said
Someone like her, you present her with a box of chocolates at the door spiked with Valium before rolling up your sleeves and getting down to work.😅🤣😂
Got ear plugs? Steve, you showed a lot of patience.
That’s no damsel, thats a crazy peace of work. I’m usually very calm and professional but I would to tell that lady to back off.
You’d definitely say STFU!😂
Stevie, I admire your tremendous amount of patience with a customer who doesn't understand and being fully transparent with her AC unit (Goodman is quality)! "Superheroes don't always wear a cape" 💯👍
Thanks Goodness for Goodman, THE BESTEST HVAC EQUIPMENT IN THE WORLD, THAT'S WHY THEY ARE THE LARGEST MANUFACTURING OF HVAC EQUIPMENT IN THE WORLD.
TOP SHELF
You are a good guy Steve. I was waiting for the "let me do my thing" the whole video.
Omg i cant deal with this lady.. you are a saint Steve.
Kudos Steve. I'm exhausted listening to that poor lady. Your personality was a perfect fit for her. I have used a right-angle cordless Milwaukie drill for those service valves. Faster and less of a pain in the ass. finish it off with the service wrench. Just a suggestion brother. Great job!
Friggin' three ring circus in that house.
You earned your pay at this call!
I just called a divorce lawyer, and I’m not even married to her.
You had an unusually high level of patience with that woman Steve.
Steve just smooth ran the red lights at 2:08. You're a good man to help a lady in distress on a Sunday like that. 0You also have the patience of a Saint to not go nuts on a woman telling you how to do your job.
A lot of you deserve it. Just look at the job Steve had to fix?
Steve, you have the patience of a saint. How can any Contractor say to a customer "you need to have this piston fitted", when they are supposed to have fitted and tested a working system? Unbelievabl!e
Sadly, this kinda crap happens all the time. I just had a car shop put the car on the lift in front of me and admit they didn't find the problem the first time, need to order more parts, but I should take it somewhere else because they don't want to deal with it and had too tough a job to get the parts from the dealer 26 miles away. They also said "oh, btw, we know you already forked over $550 but we changed the parts we said we were going to change already so too bad!" Guess what? CHARGEBACK.
@ 2:09, did you blow through a red Steven?
His reaction when she said to set it at 66 I lost it 🤣
Omg this was a helicopter Steve you the man patience
She drained me out and I wasn't even there. Gees
As someone who helicopters, understand this might be the second or third time someone has come out to "fix" the system. The first time you give the benefit of the doubt but second or third time of paying money you don't have, you make sure the person explains EVERYTHING.
I can tell you all of her friends will know about the miracle work you did and how honest and intelligent you are. Sad she was cheated before. Glad you got this fixed!!!
I’ll explain EVERYTHING as long as you pay for repair and $255/ hr for me to explain.
@@joeburner7120 You mean your job?
@@joeburner7120nice way to make people not want you around
Well, as a customer and business owner, you can explain everything you're doing to me or you can find yourself a new job! If you think you're too good to explain yourself to someone then you don't belong in the repair industry, PERIOD.
You had a full-on helicopter with her. She got you sweating with all the questions and conformations. I don't blame her with the screw job from last installer. Crazy
Good job! Customer's questions were driving me up a wall, and I'm just watching. I hope you explained the filter to her, as it didn't make it into the video. Even I get lazy about changing the filter...
You are a great, patient man! The other guy may have just wanted to run away and never come back.... I kind of understand why.
Not directly related to this video at all, but just wanted to thank you for your videos. Watching you go into a house and tackle a problem really gave me a lot of confidence that I can accomplish some of these things with a little bit of help. This past year I installed a heat pump in my garage, I am disabled so I couldnt mount the wall unit or run the lines, but once all of it was mounted I connected the control wiring, vacuumed the system down and released the refrigerant. Now my garage is comfortable all year round and more enjoyable to be in. Thanks again.
To this day in the year 2045’ Steve is still trying to open the Valve! 😂😂😂
2:09 Ol Stevie stops and says nahh these Red lights ain’t for me this ain’t no taj mahal neighborhood 😂
everyone saying she is annoying but she seemed genuinely interested in Steve's work and wanted to learn more. Better than most customers out there
You are a good person! Handling all those superfluous customer questions quite well!
He sure does have patience oye
😂
@@johnphillipsplumbing7148Exceeding what is necessary.
he should charge her for hvac training
I don't think she was superfluous at all.
Steve is soo patient
Hey Steve , I followed up on the same scenario with a botched Goodman the original guy never installed the piston as soon as I put the gauges on nothing made sense. It's a shame but bad install gives everybody a bad name and you still have to charge your rate. Your a good guy !
@7:13 Steve is trying to get the "low down" about the bed and gets told that he needs to listen. LOL enteratining....... Attack of the killer earwigs...
You are a good person. I would have a hard time keep track off what I was doing.
Almost 30 years in the service business, I have adapted a look that appears I am listening, but in reality, I am not hearing a damn word the ramblers are spouting.
She'd definitely would have hit my nerve. Amazing job dealing with her. wow!
Don't you just love it when they follow you around
2:06 !!!!! Always watch the light, not the other guy. It will get you every time..
The washing machine hose for condensate line. Love that.
How come you checked the thermostat when arrived and didn’t see that red wire wrongly connected?
i always find it so funny how you can ignore and talk over the customers without a care in the world lol i need to be more like that
Thats what keeps me comming back and watching!
Both were talking over each other without a care must be a northern thing
You are a patient and compassionate man. Good on ya.
Glad you could bring along your customer for today's class in HVAC, well done.
Great Job Steve!! Great patience too.
I did exact same thing just the other morning. There are 3 lights and one in front of light I was at turned green and I took off on the red one I was at, lol. You get stuff on your mind and you have a brain fart. Thanks for video Steven!
That dog running into the scene reminds one of the Seinfield episode when George was sleeping under his desk; all the kids and a dog came into the office to play and disrupt him. Too funny.
9:08 The low side just hissing along as Steve starts up!! :) Not a grumble, not a complaint, nice as can be talking to the lady, comes out on a Sunday....Steve's hittin this momma!! You go Steve!!
My man just blew straight through that red light lol. Your the man steve
my lord i hope you charged her extra for all the instruction you had to give to her lol
Was that crimp on that metal reducer going to the wrong way for the exhaust??
I’ve been in this trade almost as long as you and I gotta say I really love watching your videos Steven. I’m also a 1 man shop.
And I LOVE your truck!! Might have to get one myself. Any tips on finding one?
He has a video showing where he bought his.
@@kevinsavard5998 Thank you
way you all talk to each other cracks me up lol . can be the first time you meet someone and bam are you even listening to me like a 20 year married couple 🤣
I'll definitely be using Josh when I am ready to sell. Top notch...
Steven great video ....another one found & fixed but wow hard call... Pump down & opened up system all for an low volt wire problem in the end ,,..opps Had it a few time on start up s .... so we all been there & done That Sux & crazy happy cooling
the lady keep insisting the piston needed to be changed .. that what she called me into do ..
This poor lady get'n screwed around doesn't trust anyone. Glad you were able to fix that cluster. Nice Job!!
Hello what brand digital manifold gauges are you using ?
what a pain in the ace this mother board is on these Goodman ac which are great ac but I've had issue the gas actuator won't open up for the winter months so we freeze, I've got it lit a few times. I dangerously even put a lighter to it, no gas, open and close the ¼turn and nothing, the actuator isn't kicking in. idk what to do.
if you happen to read this, does the light on the mother board actually do its job or could it be messed up as well? ours is blinking red consistently not stopping unless the front plate is removed from the switch on the mother board that white little button
My god... No wonder why he left. I wanted to punch a hole in my TV.😂
You sir are a Saint. Great video.
Are the laws different up north? In the south we go when the light is green and stop when it is red (2:09). Never been to Mass. just curious.
Here in MA we follow same rules you do. But Steve does this sometimes. We also have a “hands free” rule for phones 🤦♂️
Steve you had to work hard to keep her focused but you did it. Great video! Miss Molly might need some wind goggles! LOL
She did get a raw deal she asks questions like a detective.... I bet she contacts the electrician and the person that put that unit in for her.
Buy the power adapter that connects to the power on the outdoor unit . I built my own and I always have way to plug in vacuume pump and not have to run extension cord or look for a power supply outlet
Good work on fixing this lady’s issue. Normally I wouldn’t disparage another guys work but yeah I’ve never seen a contractor do such a hack job and leave it unfinished and tell the customer to hire someone else put in this piston. That’d be like me sayin hire another plumber to finish the plumbing.
I could see her being burned and anxious asking a bunch of questions and hovering around like a hawk. I know some installers would get a bit hot under the collar but you kept it professional and fixed the issue
LOL 10:21 she talking about earwigs in the house and one casually runs by on the condenser slab.
You have more patience than me! Wow what a helicopter 🚁 wow
Steve - thank you for being patient with her.
Wow! What a piece of work. Don't know how you managed with that gal
Any videos with red lights and ms.molly is an outstanding video keep it up,thks
I wonder why the installer didn't plum the condensate right, and the thermostat was an easy fix.?
Steve you are truly outstanding in the field.
The "Good, the Bad, and the Ugly". Great job Steven!
Who’s who?
Hey Steve why would the pressure be high if the other guy didn't pull a vacuum? Air (non compressable)in the system?
Hey Steve and Miss Molly! Workin’ again y’all. 👍👍. A damsel in distress mama! Great the way you explained it to her, at least she was trying to learn about her system - can’t fault her for that. She’ll be a loyal customer for sure.
When you pump it down into itself what happens to the non condensable atmosphere?
You bought your way into heaven with this one
you went straight for the thermostat when you got there and she kept telling you that is not the problem, well it was a problem, you guys that really do this for living are priceless, you guys can find and fix problems correctly and faster than hack job joe blows .
I believe the metering piston size is printed on condenser as well .
You went on through a Red Light!!! Be careful my friend you don't want to bend that new truck or worse!!!
Nice work....what a mess ..for a whole year. ..wow...and it's all new equipment...
Steve's working again y'all 👍 Keep the AC videos coming 🛠️
Did you run a red light at 2:08?
Hey like your setup transducer to phone or tablet who makes it and where can I get one.
@2:07 did you just run a red? LOL Thanks for helping the lady out tho!
If it calls for either r22 or r410 how do you know what freon is in it? Is that flue pipe supposed to be inside that reducer on top?
It is a new unit. You can not buy r22 units anymore. Also, the refrigerant type is on the placard of the condensing unit and evaporator.
I have tenants that complain because their ac won't get colder than 69 in Texas with 101 degree days. I Tell them 70 is all they can expect ffs
Steve is patiently explaining HVAC principles to this lady....
Sigh...thanks Steve...❤
Great customer interaction, not once did you get upset with her. Me on the other hand. I also know when customers act like this they have been taken advantage of before, Great customer service.
Awesome video Steve!!! Another happy customer in the books!!!
Funny.. The customer said, "I don't know if 70 degrees is enough..." In the south, that is almost freezing...
$14 a year to operate that unit. obviously the government is high.