GAMES WORKSHOP Manager, what was it like?
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- Опубликовано: 3 ноя 2022
- Peachy chats about his time being a manager at Games Workshop, both in retail and the army painting team.
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I really, really enjoyed this! I'd love more Games Workshop stories from behind the scenes.
Thanks so much Richard! Do you know how many times we’ve mentioned you on this channel!
I was a teenager when Peachy was the manager of the Derby store and Duncan worked there too. Height of the LotR releases, and a great little community. I remember weekends sat painting at the back of the shop with wonderful joy.
🥰🙌🥰
Peachy and Duncan at the same store? That must have been a great store to visit for inspiration or to get help with a painting issue.
Same, that and the large multi player games on Sundays! A great time for gaming
The 00s was a golden age for GW imo. Also the time I used to game at my local gw on beginners Sundays.
@@cupofcustard I was a red shirt in the US at the time and you are definitely correct.
I was one of those kids that was dropped off at Games Workshop a lot in the 90’s. My Dad would drop me off in the morning and pick me up in the evening most Sundays. Although we spent quite a bit of money in the store, the manager eventually got sick of it and told me I couldn’t do it anymore.
I totally get where you guys are coming from and understand it must have done your head in being being expected to look after random kids. But being one of those oblivious kids, it was awesome! I still have fond memories of gaming, painting and just chatting Warhammer and other nerdy stuff with other players and the super friendly staff. As nerd culture wasn’t as accepted then as it is now, being a nerdy kid and having a place to go and be able to be myself meant a lot. I’ve no doubt that experience is what cemented me into being a lifelong Warhammer fan.
Salute to all the GW staff that have random kids dumped while they’re trying to do their actual job but go out out there way to make those kids welcome. I assure you, we remember you.
What an awesome comment. I think adults that leave a positive imprint on us, should always be remembered, even if they were mega stressed at the time.
I was a teenager when Peachy was manager at Derby. I have very happy memories of the fantasy release. Peachy waving round bottles of fizzy pop stuffed full of jelly snakes claiming it was a night goblin potion. Thanks for all the happy memories.
I wish he’d been the manager of my branch - Geoff
These need to be podcasts. Perfect to listen to while painting.
It’s a great idea but I’d we give our tech Whizz Pat, anymore work he may explode.
We need a podcast with Peachy and Northern Exile sharing their stories and perspectives.
‘Northern Exile’ I love it. I want that on the back of my painting phase t-shirt.
@@thepaintingphase Northern Exile is a youtuber who was a former GW Shop Manager hahaha
14:00 I mentioned Modulorka to the (very nice, but clingy) guy who runs the nearest Warhammer shop and the vibe instantly shifted 😂
These two have such insightful and matured ideas on the different topics they go through, What a Fantastic discussion.
That’s so kind, thanks Joe.
Listening to Peach's time at GW makes me realize how great he must have been as a manager.
He’s an all round good guy.
Again, awesome interview. I don't know how to say this without sounding like a nob, but it's nice to hear people having a conversation about Warhammer and it not make me cringe. Two normal people talking about a shared hobby without yelling and shouting.
Like, the lore is fun and silly but it's nice hearing you two just having a chat about it without trying to go over the top.
Cheers man, 40K is a nice part of our lives but it’s not life.
I can safely say this is most of my adult friends(iv been playing this damn game for 22 years now) are like this. Sure we do the jokey 'my army is better' talks but in general its discussing painting, talking about how we think the ranges are gonna change, or talking about the books. Most of its pretty relaxed.
@@BOYVIRGO666 sure, close friends are going to be relatively normal but you can't deny this hobby attracts socially awkward people. Not evil! Just awkward.
@@CharlieALeigh True, im just pointing out that iv never really encountered the worst parts of it outside the younger audience(teens/early 20s). and even when i was at that point it was fairly rare around me. I have some solid local stores though.
Peachy brings so much joy and laughter to this hobby. I love it.
Aww cheers bud, 😍👍
PLEASE make this into a podcast, I would absolutely listen to every episode
I started listening to this episode thinking "yeah let's hear some stories from inside GW" and by the end I'm blown away by how well Peachy balances a love for the hobby with top notch corporate professionalism. Recruiters should watch this episode and offer him big $.
I really loved the honesty of the box art conversation. It shows why I am loving this channel more and more. I love that we are highlighting realistic expectations and ways to get there for regular people.
Thanks so much. We’re all about the the regular people.
I was a poor kid in a minority neighborhood here in the states and I would have given anything to go to a GW store or to even talk with other kids my age about Warhammer. I was so lonely and only had a model catalogue, a couple of white dwarfs, and about 6 dwarves. But man...I used to daydream about having a big group of friends and models to play with and an adult that wasn't a piece of crap to help us along. Love hearing these stories and if you were a kid that got to experience this... I'm envious.
Did you manage to get into the hobby with others at any point?
This really brings back the memories. I managed a GW store many years ago and agree the squad leader manager training was top shelf. It really set me up for my future career understanding P&L and the financials. I had a great team, and really have fond memories of Saturday mornings, painting new releases and pumping the team up prior to rolling up the doors on events. Thanks for sharing guys, great chats.
You’re welcome, pleased it was a good experience.
This could literally have been 3 times as long, fascinating, love hearing the behind the scenes etc. keep it up 👌❤️
Another great interview, the perfectly narration for getting some painting in! The Buddy Poppies are a nice touch, as well.
great chat guys, really interesting. it's nice to hear a realistic down-to-earth conversation about the hobby and behind-the-scenes GW and Peachy's experiences.
Thanks so much.
What an interesting discussion, love these sit down and chat style videos
really interesting hearing what happened behind the scenes, decent questions too! I like how the answers are respectful as well
Such a fascinating video, hearing how the army painting team works thank you for taking the time to sit down and make it!
Your welcome. 😍👍
Watching and listening to these two chat was so chilled I've just subbed
Thanks so much Captain.
These are honestly great - warm and conversational with some lovely little stories and asides.
Cheers you’re too kind - Geoff
Loving these, the insight is brilliant and the format is very watchable.
Thanks so much Captain Realms very kind.
Another brilliant discussion guys, thanks! Hope to see many more! :D
It’s our plan to have regular chats. So glad you liked it.
Absolutely stellar banter! Keep up the great work guys.
Thanks 😍😍😍
This absolutely fantastic guys, would lap more of this up for as long as you're both happy to do them!
That’s the plan Rob.
Fantastic Stuff! Yet again a great and honest chat that highlights what it is like to manage at both the retail and studio level at GW. Thanks again Geoff and Peachy, keep up the good work mates!
We’ll do our best, thanks for the kind words.
Great and insightful chat guys, I as I'm sure many others have loved these sit down chat types of videos. Hope to see more in the future. Keep up all the great work!! :)
Cheers! And we certainly intend to keep the chats going 👍
Love these chats. Keep ‘em coming!
That’s the plan!
This was an excellent talk, thanks for letting us in on a quality chat!
Thanks so much Captain.
This was a great video. Loved the look inside the Wonka Factory.
This was incredibly interesting and good chemistry between you! Learned a lot thanks!
Brill, glad you enjoyed it, lots to come 👍
that was some really great insight, thank you!
You’re welcome and thanks for knocking out some amazing content yourself.
I was a kid back in the 90's, picking up this hobby even before my teens :) ever since I've been creatively active and now since 8 years fully self-employed as a tattoo artist, with tattoos in my neck/hands, none if which ruined my job chances during the last epidemic having to go back to retail :) happy the world is evolving over this
Thank you guys for this video. I am a new subscriber and have plowed through the past catalog. I hope you guys keep the great videos coming.
Thanks MrTender, we’re pleased your enjoying the content.
As someone who's been looking at jobs at GW I love hearing about what the environment is like. Keep the stories coming!
I was throwing this up before bed and got sucked into watching the whole thing. Really interesting insights and good laughs ☺ Am now officially a peachy fan 🍑
Aww Fankssss! Glad you enjoyed it sorry if we kept you up though 😅 - peachy
Great stuff!! I hope there's more like this to come!!
Thanks Wayne, that’s the aim.
The importance of a good manager/staff at a GW store is invaluable. I remember when I got into the hobby when I was about 12 and the local GW store were so welcoming. I still remember my first intro game of WFB. The staff member made it come alive with a narrative and everything. Games Night on Thursday was even better with massive narratives where you could bring and play or just the store armies. Suffice to say they made me a life fan of wargaming and GW to a degree as well.
Lovely comment. Thanks Huw.
One of my friends won't get into the hobby due to the local GW store manager being way too pushy
Another fine interview/chat. I had to chuckle about the themed music days as I still do something like that with my Roller disco in the kitchen Friday's. Thank you gang 😃
😍👍 and Disco in the kitchen Fridays needs to happen more often everywhere! I’m certain the world would be a better place for it.
Such a great conversation between two guys enjoying a brew. I like being able to peak behind the GW curtain and get an idea of all the effort that goes into painting the minis (did make me feel a lot better to hear that he 'Eavy metal team might spend a couple of days on just one or two marines and that they didn't just bash them out in an afternoon like I thought they did). Keeps these coming!
Thanks Neil, and that’s a common misconception regarding Eavy Metal. Pleased your enjoying the vids 😍
Absolutely love these casual discussions that lift the veil of our hobby
Cheers, looking forward to chatting with you guys too 👍
I've had a great time listening to these chats while painting. Just like the great painting table chats we would have when I worked at GW.
Am really enjoying listening to this. Would have loved to have Peachy as a manager
Very interesting. Got a lot of useful info about painting out of your conversation. Thanks a lot.
You’re welcome!
Absolutely agree Peachy! The old squad leader/sergeant courses were brilliant & created really great store managers. I was on Dante course years ago & it was so much fun & we all learned so much! It’s crazy how the stores now (save some of the older managers) are staffed by almost non hobbyists now. The passion & drive has disappeared a lot sadly.
Totally agree! Sad times to have removed such a robust and well thought out training program 😔
What a great convo. Enjoyed this one ❤
😍😍😍👍
Fantastic content! More of these!
Will do!
A very insightful conversation gentleman
on the topic of two painters using the same recipe but getting different results; you guys should try this! Peachy writes a painting guide then he and Geoff get painting and compare the results
Ooh that sounds like a fun video in the making 👍👍👍
Top idea.
I really enjoyed watching this!
Thanks so much.
So warm Chanel about Warhammer. Thanks you for your content. Best guides, best podcasts and you lads are best
Much appreciated! 😍👍
Such a great Video :) Been In the hobby for on and off for 28 years and In my early days, I lived In a house with all my mates, all but me worked at GW. So I saw and was around your experiences with GW stores back In those days, mid 90's. My mates was paid less than average for minimum wage because GW saw that, you enjoyed the game/hobby that, so you could take less for a Job you loved. My mates really struggled with paying the rent/having money for themselves, mostly they would spend their spare money back In the store with their 50% discount. It was really fun times, I was In the store nearly every day and two of my Best Mates are from them times.
Quality content as always guys!
Loved hearing Geoff's defence mechanism of "I'm painting Infinity at the moment, it's a great game! Have you heard of it?"
At the end of the day they're doing their job so you can respect it for sure, really nice conversation and enjoyed this a lot.
That one definitely amused me, I'll use that next time. Last time I was in Manchester I wanted to check out their awesome window display battle from the inside, too, but didn't feel like getting mobbed by sales reps. I'll absolutely be using this trick.
For the record, I work in another large UK based store which sells predominantly GW products, so my folks wanted to see what sorta thing I did whilst I was visiting. I felt the GW sales experience might not be their best first impression, even if I would happily nerd out for a bit over the models in the display.
I’ve always like getting a peek behind the curtain of Geezy Weezy, but it’s even better hearing Peachy outside the corporate constraints of GW 🙂
Great video guys, and here’s to many more!
Cheers Prophet.
What a great video really insightful and well articulated!
Thanks Adam, much appreciated
Y’all are great! Keep it up!
Too kind!
Fantastic podcast
Really enjoyed that discussion. I recently got back into the hobby. Just painting and reading a bit of black library, but defo find the in-store Games Workshop customer service experience overwhelming at times. That being said I've had some great painting advice and always good to chat!
Yeah the staff are great, lovely and super helpful, I just used to find the old style greetings a little overwhelming is all.
Speaking of handling and breakages, I remember getting a guided tour of the now museum/diorama bit at Warhammer world in the late 00s and the lady showing us around opened up the glass cabinet to let us hold the chaos warhound titan and it fell to bits in her hand before we could even lay our hands on it.
Just need to breath on them and they fall to bits 🤣
It's weird because my experience of GW retail in the US as a staff member is that stores were much more geared towards outreach than servicing the active hobbyist. We would always go for the "grail sale" which was a starter box+an army book+ primer+ paint set. Of course one thing I did learn was that you're veterans were a valuable resource as they could do things like answer rules questions so you could focus on actual sales.
I used to love/hate getting the same speech every GW i visited up and down the country, I'd often mention non-GW games or when asked what army i collect i tended to say "everything" and just give awkward replies that would kill conversations.
I've loved the insight to behind the scenes of GW 👍 Peachy Hammer this is the way 😂
I was a key timer at GW Oxford for almost two years. When Peachy mentioned the poor hygiene and kids being dropped off for the day like a cheap day care centre I realised it wasn't just our store! Hahaaa!
Lol. A nationwide GW problem it would
seem.
@@thepaintingphase For one of our stores it was a member of staff so you didn't have the luxury of relief of the smelly person leaving. You could tell when you stepped into the shop if the were working or not.
They brought back alot of memories back from when GW meadowhall was open, spent many times there with my son, but staying with him most the time. We don't go to GW anymore, we still play though
Great info about the 'back of house', especially how the photography shop worked - and explains the fact that there is a Blood Angels symbol on the Ultramarine landspeeder storm on the box art
I’ve just checked the box art, it’s the old winged red lighting bolt symbol. I just can’t remember what it represents.
Awesome vid gents 👍
I remember the Warhammer Fantasy 30th Anniversary day at the store. That was a great event, with the lucky dip, Duncan's fizzy pop concoctions and just a great atmosphere. I ended up spending a fortune, and I pulled out several sprues of the new Flagellants from the lucky dip. They ran a great store…
Please do more on this subject! :)
Amazing insight, it would be awesome to sit with an army painter for a week and see things moving along. Thanks for sharing.
Cheers, it is quite the experience watching how super talented creatives do there thing, but just the painters but every discipline.
Enjoying these little chats. Small issue, Peachy sounded a little quiet
Yeah it’s something that’s being sorted, thanks for highlighting it though. 👍👍👍
Think Peachy has a quiet speaking voice. I’ve watched his GW videos and you can tell he really punches up his voice and body language.
GREAT episode. Love the chats. I think Peachy needs to grow out that comb-over ;) (from one bald guy to the other LOL)
🤣🤣🤣 yeah mullets are back…..why not combovers lol
So funny that comments made from the experience of just two men about the environment of a certain store or chain in their area, are indicative of an actual culture because those experiences are shared by others across the nation at their local stores of the same name!
I'm enjoying all the content you're all making at the Painting Phase and hope your reach and community go from strength to strength. Sensible people who like miniatures, not just from GW. Trying different model lines is so rewarding. I'm currently working on my Song of Ice and Fire Greyjoy army box using contrast paints for the first time and am thrilled to be able to call so many minis done in such a short time compared to the process I've grown used to learning from GW.
Thanks for sharing James, nice to see and here what other folks get upto with their hobby. And glad your enjoying our content, long may it continue 🤞
Incredible content ❤
😍😍😍👍
Nice chat!! Incredible insight into our hobby. I really liked the "behind the scene" effect with the Peachy's experience.
Glad you liked it, we’ve more to come.
Having been one of peachys customers at derby back in the day he was an epic manager. And top bloke 🤘
Bloody hell! Martin!!! How the devil are you, I still rennet those days fondly, you and Rob Schmidt popping by to say hello and play the odd game on a Tuesday night. Epic days 🤜🤛
*Rob Smith, auto correct lol 🤦♂️🤦♂️🤦♂️
@@thepaintingphase yeah im good buddy. They where very good days. We are all still playing the odd game of 40k once in a while. Glad to see you doing so well. Still remember me and Rob Smith blagging a cuppa , i think on a store birthday. 😂
...and then appearing in every White Dwarf for the next 2 years!
Hey Peachy 🙋♂️, still hobbying and using yours and Duncan's videos for tips...Still no quicker though!
This is fascinating
I just started a job as a manager at a very large, well-known company, and I have to say that the stories he gives of being a manager is just so relatable... no one likes you and no one wants to let you manage the people that you have to manage. Everyone needs you to fix their problems, but doesn't want to allow the resources to let it happen.
Thank you for sharing your story, it’s such a shame that this scenario is repeated across pretty much all professions. I guess the best advice I can give from experience, is to fight the little fights at the start, and build upto the big ones.
All the best Peachy
Great video, nice to see folk not just taking a easy cheap shot to bash Workshop. Also as Peachy said, it always seems amazing to do your hobby for a job but no-one likes to see the inside of the sausage factory.
Cheers Andy.
When I was a kid I used to go to the Doncaster store over summer as my gran lived there and there was a manager called Tristain who was a legend and there was a lad in the shop called spoon.
Those guys bent over backwards and I always appreciated everything they did.
I’m from Nottingham and my local is WW but the Donny store was always my fave
I’m in and out of WW often,
say hello, if you see me - Geoff
@@thepaintingphase I’ll make sure to!
That'd be a great episode, have the lads try to live paint to army standard following a peachy instruction.
That’s on the way but a veteran of this channel Toby, you know it going to be horrific yeah?
I loved this shoptalk vid. I always wondered what the process was like for the painting teams at GW. I wish GW would make a No Clip-style documentary on the whole process of developing one of the big starter set releases or something.
I think a GW documentary would be really interesting.
its called "gamer Funk"!! and the best moment i had in the HQ store was "what are you painting" my reply was bolt action and it stumpted them and stood there for 20 seconds before he responded haha
😂🤣
Great insight, especially when highlighting it was not all "just a fun job making models and painting" all day.
Cheers John
When I was with 'Eavy Metal we painted the entire models, however when I went to the cases to look at some of my favourite stuff from the past, the occasional model (strigoi) did not have the back painted. I think sometimes the painters just get up against a deadline they can't make as on occasion plastic test shots or metal did not come back to them to work on soon enough.
I could imagine the pressure was ridiculous at times and anything that gets you over the line is a win. Well done on having what must be some amazing skills. - Geoff
I really enjoyed this video. I've been playing 40k for just over 30 years and it was interesting to have a better view of how things are behind the scenes.
It often seems to me that GW can't tell it's ar$e from it's elbow. However, they make lots of money so maybe it is me that doesn't have a clue.
Still, I think the sales are often despite GW. I'd hate to be a shop manager, I never buy from a shop these days; why buy at 25% more when I can buy online. Sure kids and parents will buy from shops but the people with the real money are players with jobs, and we don't have time to visit shops nor do we "waste money" when we can buy things cheaper elsewhere.
Ripping off people and kids buying into the hobby for the first time is a dangerous long-term strategy, but that is effectively what the shops are now aimingbto do.
I remember when I was 12 in the 90s and my mum would drop me off at gw and leave me in the shop learning to paint or playing games. Good times.
Nice.
I remember the first time i walked into an actual GW shop 3 years ago vs the game shops i went to growing up. Huge difference in how helpful they were and it got me back into Warhammer!
So nice to hear.
I'd say the opposite was true. The Manchester shop back in the late 80s and early 90s was amazing. This is my 4th time revisiting the hobby. More chiiled about it and have more time and money now that our son is grown up. The local shop doesn't have the time of day for people, it is all about buy something or move along. What is amazing today is the wealth of info etc on the interweb🤪.
Honestly lads, really cool.....podcast/show/thing you've got going, life and warhammer mixed in is kind of cool
The chat about the GW "aroma" brought back some memories. When I was a kid my dad would take me to the store but wait outside while I shopped. Wasn't until years later he told me it was because he couldn't stand the smell in the shop! Not that my pre-teen nose noticed.
Hahaha! Yeah I wouldn’t notice it until I’d gone out for lunch then returned……it would hit me like a wrecking ball lol
hah, man i worked in a comic shop during college and you got used to it quickly
so when somebody that was so smelly, that it overrode my acclimation, you knew they were reeeealy bad off
I always feel so nervous going into my local store. I just want to get my shiny things and then run away again :-D
My husband and I met Peachy at the 2019 games day in Coventry. He was so nice to speak to.
🥰🥰🥰 aww thanks, I love talking to lovely folks - Peachy
Any plans on releasing this content as a podcast? Be fun to listen to this in the gym or what have you.
Maybe in the future but poor Pat, is run off his feet at the moment.
I used to come in for many of the big group games when Peachy and Duncan we at Derby. I'll never forget the huge battles when Apocalypse was first released across multiple tables.
Honestly the store was amazing in those days!!
Aww thanks Tyler, those were indeed few times and I’ll remember them fondly to dying day. 😍👍
@@thepaintingphase me too! To be honest I don't think they will ever be topped for me. Amazing moments! Can I ask were they GW ideas or did you guys set those up?
I'll never forget you set up a huge lotr game and my Numenorians and someone else's dwarfs started the game surrounded on weathertop style board.
I'm having store flashbacks listening to the stories from the store...
great vid fun too watch! on the topic of interraction in the store i realy hate it how pushy the staff is here where i live, "what you paint!?" "you need glue, penciels" "you did not forget any paint you need". This have lead me too only order online and never visit the store
Was a store manager around same time as peachy, in fact I remember visiting the Derby store on the Squad leader program with the other trainees and peachy and Duncan were working that day and we had to critique the store, it was the first store of 3 we visited that day and we absolutely ballsed it up, Nick C was fuming with us lol
I left when became one man store, as it utterly changed how one was to manage
Miss it sometimes, miss the folks at GW
Hey Ian, thanks for sharing and I hope all is well with you. if memory serves we were in the same region, didn’t you manage Stockport for a time? And oddly info remember that store visit. Had a similar experience with Nick C too lol - Peachy
@@thepaintingphase yep for some reason Stockport was placed in think is was Sheffield cell. One of many stores I ran lol was a GW nomad. Southport, Warrington, Chester, Stockport, Trafford, Altrincham back to Warrington.
Yeah am good now, left went to Morrisons (big mistake) but now with IKEA, their mentality strikes me as similar to GW back in the day, training and treating their staff right as their the best commodity they have
@@thepaintingphase we even attended the same Vet ball iirc and then couple weeks later I left lol
Question for Peachy... what happens to all the old Warhammer World dioramas, white dwarf gaming tables and old models/armies? Are they in storage or given away/sold to staff?
Mostly in storage, archived etc. some things are donated to gaming stores as well.
@@thepaintingphase thanks for this! Always curious! So the massacre at big toof river is safe... somewhere 😂
Learned a lot about management skills here, I would hire peachy just for life skills
Ha! Peachy Tedtalks lol.
That was an exceptionally accurate manifestation of the Imperial Guard Sergeant head 😆.
Hahah! Thanks Darcy, I was given zero time by Geoff to perfect that lol