The Grand Mark Prague - A Luxury Hotel That Sucks

This week we check into the Grand Mark Prague, a hotel that is part of American Express Fine Hotels and Resorts and @LeadingHotelsVideo
This place is NOT GOOD! We look at how they don't care about security and the reports of stolen Items!
Learn more about the American Express Fine Hotel (FHR) program here: • Warsaw Part 2: The Raf...
0:00 Intro
0:31 First Impressions
1:00 History of Hotel
2:41 Check in Experience
8:08 Suite Tour
10:18 MAJOR Security issues!
12:18 American Express Fine Hotel and Resort Program
12:35 Bad food and service at restaurant
15:25 Is that meat?
16:06 Breakfast
16:44 Recap and chat
27:44 Closing

[@chudzyyy]

sometimes in European hotels there is a problem with American Express cards, they do not accept transactions or it does not go through the terminal. The very poor operation of the reception desk, as you say, may result either from the very high occupancy of the hotel or from new people who are still trained. Luggage should be stored in a closed room with a luggage number issued. I was shocked when you showed the hotel guest list, so easily accessible. Such things cannot be visible to guests. Greetings from Poland :)

[@user-qb1xc1kl8o]

Wow, that guest list at the front desk is crazy!!! I almost reserved this hotel. Thank you!

[@DamianLittle]

Right! So many better options in that city

[@rachael8132]

Thank you! Thank you! Thank you! We were about to book this hotel for our upcoming honeymoon! Thank god we saw your video before we did!! We will look for other accommodations now!

[@DamianLittle]

This is why I do these videos. Let me know where you end up. Prague is an amazing city!!!

[@arabnoura8382]

Thank You so much! You saved Us from 10 days reservation in this hotel. this is way beyond bad😨

[@DamianLittle]

Enjoy the city. There's so many better options.

[@jonathanmiller2513]

I continue to learn so much from your videos. Keep them coming!! Thanks!

[@Sinidel]

WOW!

[@janslizka8146]

long story short complaint to AMEX not to the hotel.your story is to long.

[@DamianLittle]

Your comment is too short. The hotel did not live up to the standards it advertises to its guest and also American Express. American Express did refund my entire cost of that stay because they stand behind their product and their promise the hotel did absolutely nothing because they don't care. Thanks for watching

[@jkm8286]

Why speak English? Is this an American colony?

[@DamianLittle]

Well first of all English came from England. It is also referred to as the International language when it comes to hospitality and also air travel. When you pay for a five-star hotel you expect English to be spoken the hotel advertises that English is spoken. If you decide to stay in a small Airbnb I wouldn't expect your local host to speak English however they probably will. Your comment outlines your ignorance.