T-Mobile CEO John Legere: Shut Up And Listen! | Mad Money | CNBC
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- Опубликовано: 28 апр 2015
- The unconventional CEO behind T-Mobile is giving the big boys a run for their money. Can the un-carrier's stock continue to soar?
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T-Mobile CEO John Legere: Shut Up And Listen! | Mad Money | CNBC
This dude is a boss. The way he speaks is so unorthodox and what his company has been doing for its customers is unheard of in the past.
Apple needs a ceo like that!
neverrr
they had one. his name was Steve Jobs
Steve jobs screwed his friend..,.
Omg yes
This tmobile CEO responded by phone to an ordinary customer’s concerns. He listened to me like I was the only T-Mobile’s customer. I was absolutely sold. I have been an extremely happy customer because at tmobile you are treated with respect, no gimmicks in pricing etc. He really was speaking and returning customers calls. When I grow up I wanna be just like him. I have been a customer for more than 15 years
I wish ISP companies would have CEOs like him who actually LISTEN to their customers.
IKR!!! Verizon DSL sucks! But it's the only service available!
asdjfnljn3 he doesn't listen or pay attention to his customers or none of his customer service reps, sales associates, store retailers; all of them across the board. I've had my complaints ignored for the past 8 months after 12 years of customer loyalty. I've got a very long list of issues with them.
Not in this life time.
I Really like this guy. if I was not already a T-Mobile customer I would switch.
he's a scumbag! try and hotspot your account and see how far you get.
I am hotspotting right now. Yesterday too.
+Adelaide Marie
Sure but they limit hotspot data to 6gig of 4g LTE then it goes down to dial-up speeds :) on a plan that you're paying for unlimited data period.
Trouble Shooter that sucks. I don't have the unlimited plan. I have the 6g plan with binge on for Netflix and showtime. I've used about three gigs so far and most of that was hotspot.
+Trouble Shooter You're wrong bro. You get 14 GB for hotspot data. if your an unlimited customer such as myself. It's only an additional $15 per month. It's still cheaper than the competition.
John Legere....He gets it.
Yeah your money, he gets it.
I actually talked to him on Twitter, great guy!
I spoke with him on Periscope! If it weren't for him I wouldn't even be working for the company 😀👍
I spoke to him whilst he was doing a live stream when I worked for a MetroPCS authorized dealer back in 2015 lmao.
John Legere (Legend) ..... if we only had a CEO of an ISP company fight light like this to make more options/choices available in every city/state instead of being stuck with one ISP :-/
dnhyy That's why we have Google Fiber kicking Comcast and AT&T
This guy is nothing but a giant windbag, this interview is staged and comical. My god pull the wool off of your eyes people. fUjiMaNia
+MDA400 yup, my coverage has improved greatly in my 20 months with TMO...
t g
vet g CHI t ty you vf y
fUjiMaNia John Wick
I have been w/T-Mobile for now 14 yrs! and am VERY HAPPY! !
i'm going on 4 years and I really love it
lol i use tmobile as a bragaining to get what i want from my at&t acount hehe it workssss
14 going on 15 this June!
i switched! Left AT&T for good!!!!!!!!!!!!!!!!!!!
At&t fucking sucks
Some may think he is void of class. True or not ... I don't care. He stands out. He gets results. Period. Love him!
This CEO has style!
Back in the glory days of T-Mobile. Unfortunately I don’t think Mike thinks the same way to keep things rolling.
they really listen, 2 years ago I got 0 internet from them in my home,now I can get lte speed where was none data 2 years ago....When they said "we increasing coverage" they really mean it.
I wrote him an email and one of his "executive response team" replied and followed up with me several times. I was impressed.
How long did the response take? I just recently sent a email to himtoday due to so many difficulties I experienced with the customer service reps.
Go T-Mobile!!! I'm glad someone is taking on Verizon and AT&T
T Mo has unlimited EVERYTHING for a flat fee- Verizon wanted to charge me 19 bucks more a month for LESS data! Plus Verizons customer service is horrible
Verizon! You could learn a lot from this guy. Your customer service sucks!!
Absolutely genius! John Legere is a phenomenal CEO, I love how vocal and upbeat he is. He is sincerely loving life right now. It is contagious, I have been with AT&T for 9 years, but today, I will make the "Jump" to the Un-Carrier..
His enthusiasm is infectious. I would subscribe to the network with a CEO like this. I bet he has zero churn.
If T-Mobile left the wireless industry, I would never own a cell phone and go to any other carrier. I will stay with T-Mobile until the end. Love the company and the CEO
Love T-Mobile & John Legere. You made a big mistake at start of video, T-Mobile isn't in 4th place, they are well ahead of Sprint, took that 3rd spot months ago. T-Mobile has a much faster and stronger network and continue to role out LTE at break neck speed. My speeds are 55mb down and 35 up during day, at night much faster. Every week my speeds keep getting faster due to the crazy LTE role out. 3rd place aiming for 2nd, thank you T-Mobile, thank you John Legere.
Because of John Legere..we all got unlimited data plans back.
You are right!! We have him to thank for that!
He disrupted the entire market and dirupted the verizon and AT&T duopoly
Jim, Great job! I'm a Verizon Customer, but riveted by John. His attitude IS contagious! I watch him on Periscope all the time.
They HAVE to. They have NO SIGNAL. Lol.
+Robert Clark Get a Band 12 phone. You'll get service unless you live in the middle of nowhere.
+superelephant360 indeed. lol. Im on sprint the one i made fun of all the years. Until verizon took my unlimited. Anyway. I do not travel but one mile to work. After tmo and att failed at home one tmo. and at work att. I tried sprint. I have not been happier. Faster than my verizon was. And i use over 100 gigs a month. not once have i been throttled or "network congestion handled"...over 1 year and a 1/2 of total freedom for all unlimited for 80 month on note 4.....woooooohoooooo...but bad news is i do not want to live here forever. Dont forget im rooted and have free hotspot. I dont use it really. But i have it. So unlimited is truly unlimited. For me that is.
+Robert Clark You could get a T-Mobile 4G LTE Cell spot support.t-mobile.com/community/coverage/personal-cellspot/4g-lte-cellspot
switching to T-mobile right now JUST because of watching him right now.
T mobile is a better price but it doesn't work in my area. Unless you live in or near a city it's out.
I met him last night here in the Philippines. And of all of what he said, the words that really catch me is that when he said "shut the fvck up and just do what they want." Where he is actually referring to our customers. And which we are always doing to make them a satisfied customers. He's the best, he speaks out of his mind, he really care about our customer and us as his employees. That's when he made TMobile growing and successful, it's a revolution. I'm happy that I was given a chance to see him but a sort of sadness because I wasn't able to take selfie with him. lol 😂😊😊😊
It's simple. When coming to Seattle on the Greyhound bus through the mountain passes, the other riders had to borrow my phone because they had no coverage. I switched to Boost once and their customer service was one in which they actually lied about their data, so when my phone was stolen I used it as an excuse to switch back. Last major confusion not only was it fixed but they switched me to a better days plan for the same price. Theres been a few times I was going to be late in payment and as long as I call in and let them know if hasn't been a big deal.
Truth is, with my kid all the way across the country and so much business being done with my phone, my phone has to work each and every time and I need to be able to deal with a customer service crew that trays me with dignity and helps me fix the problem in a relatively short period of time. T-Mobile provides this. Yes, I have tried to switch to a "less expensive" company and paid the price for it.
This is why T-Mobile is leading the industry and at this rate will continue to do so
I like what they're doing, but they're still way behind verizon and at&t in LTE coverage and coverage in general.
stgz13 He's working with what they have. It's not easy to improve coverage overnight, you have to buy spectrum at auction etc. The true leader makes a way when the rest see only the impossible :)
Dean M att sucks, too expensive
Dean M you commented 2 years ago. Now they have a lot more coverage
Well that's one bad-ass CEO
Amen!! John Legere is the BEST!!!
I love this CEO! Seriously he will help T-Mobile win big if he keeps doing the right thing like he is! The more goodies you offer your customers the better within reason of course! :p
imagine if our govt was simple and transparent...
Did you guys literally overlay the entire video with a magenta hue? Because, even your shirt is magenta bro!
This John Legere guy looks like he works for the Mob.
+CHAOS Abzu Productions The network carriers are ran like the mob so go figure.
+Dante Sims is ok
*run
P.S.
For the people that just don't get it, if what they're doing isn't working, then why is Dumb and Dumber doing the exact same things they are.
If I had better service coverage in my area, I would have never left T-Mobile. Having my own individualized customer service team when texting or calling in for service was awesome. Their flat rates and discounts were awesome too. Hopefully this merger with Sprint benifits both the companies and their consumers. Sprint and T-Mobile have the most loyal customers in wireless, and they deserve that loyalty and dedication in return.
Awesome CEO for my company...👍
You are great sir!!! 👏
John Legere for president he knows what he is doing HE LISTENS TO PEOPLE!!!
This guy is so awesome!!
Tmobile needs to land a nationwide block of 2x10 swath of 600mhz spectrum in the upcoming auction. If they do tmobiles coverage will rival Verizon and AT&T in the next 5-8 years.
love this guy! I wish he was my CEO!
Trivia Time!!!
What do you call mountain Dew and one corn on the cob?..
Kelownas!...
Seeing how there are only 4 main carriers.....top 5 isn't hard.
This man is the best thing that ever happened to T-mobile, and honestly I feel for the whole USA carrier business. I left T-mobile in 2008 due to horrible coverage in the upper part of Manhattan then went to ATT and started working in Queens and had dead zones at work, and few other places. Which finally lead me to Verizon which is EXCELLENT overall but it is just to pricey for a regular middle class guy like myself. Now I am with T-Mobile again, and my connection is incredible compared to 2008.SO FAR EVERYWHERE I GO! Honestly though feel and think Verizon still has the best service and works everywhere just about after a few years with them. However the price is just too much with Verizon especially when you have four lines.
The Donald needs to hire this guy.
2017 tmob is number 3 with 76 million,wow.
Sales guys in the store were not honest. Hard sell guys, total pressure.
Disappointed once I found out that I was paying for phone over two years. I was told it was a free phone..just pay $70 tax and whatever... NOT!! Very disappointed!
T-Mobile has really bad coverage.
I had T-Mobile back in Jan 2003 to Jan 2004 in a one year contract and after it ended, never went back. I have had Verizon, MetroPCS (prior to the T-Mobile merger) from Nov 2011 to April 2012, back to Verizon till Nov 2013, then Boost Mobile till this past June 2016. T-Mobile I see by complaints such as yours proves that T-Mobile is still trash even 13 years later after I was last with T-Mobile. T-Mobile plans are good or at least show more promise than Verizon, but they can trash Verizon due to coverage all they want, then why did people leave myself leave them for more coverage and continue to do so even today? My grandma has Ultra Mobile which runs off of T-Mobile and she struggles to make a call to where she has to reboot her phone at least once to make a call. WTF is that? I'm not saying Verizon is perfect, but still light years ahead of T-Mobile. John Legere needs to focus on coverage before running his mouth. If I get barely reception with Verizon where I live, imagine T-Mobile.
Exactly. They need to focus more on coverage. I've never had Tmobile but a friend of mine that lives in a different state had it. He said the spotty coverage was very annoying. When he visited us (we live in Cedar Rapids Iowa) he had little to no coverage. Cedar Rapids is the second largest city in Iowa. The only place Tmobile has towers in Iowa is in DesMoines. I don't see them improving coverage anytime soon.
The people that work for him don't answer the phone on the weekend
Go T Mobile.....you will be #1!!!!!
it's lost on me that Kramer is wearing a pink Oxford shirt
Mr. Legere is so smart. Great men.
Wow, how much did Jim Cramer get paid for that T-Mobile commercial?
ok. Mr. Legere, you need to do something about those customer services. they are so flake.
Over a year ago I had left at&t for t-mobile and my experience switching over was not as good as they make it seem. First when I first switched to t-mobile the t-mobile employee made it seem that they were going to take care of my early termination fees and that I had nothing to worry about and then after a month a received a bill from att and I still owed the early termination fee. So I called t mobile and they said that I had to do extra paperwork or something like that to actually have the $$ sent to me BUT it came in a t mobile pre paid credit card. And then the service was not nearly as good as at&t's. It was very slow and I lived in a large city! So I got tired of it and switched again
+Angel Carrillo Nobody Cares
Angel Carrillo That is a shame. I have been with them for 11 years and the service is just amazing, truly. I work in IT and it has to be right, has to be quick. Sorry to hear you did not get the same out of it as most people do.
***** but you get the bonus of terrible service and slow Internet
This guy needs to be a CEO for frontier they are so bad
If I wasn't with Verizon, I would switch back fast!
I pay my bill to the T-Mobile store and charge me a fee for paying my bill at the store? Is this right? I never heard of this.? I pay my bill by talking to customer service they charge me a fee again. 😢💔
I wish more companies had the same views as John legere.
Left T-Mobile one year ago and still dont miss them.
Love this dudes style
I switched after many years with Verizon. The experience was great! Thank you
I like this ceo's attitude. I may have to switch to T-mobile from Cricket
They're forgetting one thing people want; GOOD RECEPTION!!!
+Br0wN_ThUnd3R that why im leaving tmobile in 2 weeks i never have service and my lte almost never works they told me the problem is my iphone i went to apple and told them that they gave me a new phone and still the same problem so im leaving
+Br0wN_ThUnd3R I left T-Mobile years ago in Holland. Didn't think this would still be an issue :P now I live in Germany and people always complain about T-Mobile
The problem is that the FCC isn't giving T-Mobile the spectrum that they need for better coverage and reception.
Well that may be true for the states (if this is factually true) but how does it explain Europe? T-mobile has this problem more than most providers I have seen in European countries.
+Br0wN_ThUnd3R Have you been on T-Mo lately? I was on them over 3 years ago, but my biggest issue with them was reception. I tried out a Walmart Family Mobile (T-Mo MVNO) post-paid plan to give them another chance and their reception is way better now, especially if you have a phone that supports all their LTE bands. My wife's phone had LTE coverage almost everywhere except for two dead spots in remote mountain areas coming from Washington to Southern Utah.
this guy should be a president not just a ceo
Reminds of billy Mack from love actually
does this air on TV?
I like this guy!
“This merger will be a tremendous jobs creator at New T-Mobile and across our county,” ruined the industry
i have T-Mobile and they have the worst customer service ever.
Are you sure? I have had the best customer service experience with them. +T-Mobile
I am positive
Jennifer Dowling I'm one of TMo custcare rep. Can you tell me more about what happened? I'm sad to hear that though, because if you say TMo has the worst customer service, all reps are being referred to :'(
This dudes cool!! Come visit our store CEO pleaseeeee 🙏🏼🙏🏼
You must like metal 🤘🏼
Cool comment! 👍
Love John Legere 💗
This guy is supposed to be Che Guevara of mobile market? lol
They need to stop throttling unlimited customers
Tim Johnson That's how their plans work. All data plans are 'unlimited' but the more you pay, the more unthrottled speeds you get. You can get a super cheap plan thats still unlimited but you will get throttled to lower speeds after 1gb-ish
+Andrew Fesmire Each carrier has an asterisk by the word unlimited meaning their definition isn't the same one that's in the dictionary. Unlimited to me means without limit meaning T-MO customers should get unlimited 4GLTE speeds without a 2.5GB data speed restriction.
+Tim Johnson Do they really do that? I am stuck at 20 gigs because I am in the family plan. Which by the way that is something that would be great to change as in having one person or whoever pick a unlimited plan within the plan if that makes sense!
+Dante Sims There's separate plans within TMO. If you choose one of the regular plans from $30-60, it will tell you how much LTE you'll get but after you use up your LTE speed, it will be throttled. But if you go with the Unlimited Plan meaning LTE also, they do not throttle you down. I used to have the Unlimited plan and would use up to 20GB+ occasionally.
They starting to warn people about abuse because of the tethering. I member of a certain member of a forum accumulated a use of about 2TB of unlimited data. Now that's a lot.
Blah blah
Like you pointed out the unlimited plan should be unlimited I mean you used 20gb so what? If you used 50gb or 80gb you still shouldn't be labeled a thief right? T-Mobile has been ripping people off for years now by dulling out crappy coverage, spotty service, and bad customer service.
I called T-Mobile and asked them to credit my account for the days I was on Edge service and they said they'd send someone out but they never did. I was stuck with a slow phone I couldn't watch porn or One Piece on man do you know how frustrating it is not to be able to watch One Piece? :(
Sure 2TB is a lot of data but just think about how much more they've deceived their customers into believing a rock was feather? T-Mo's definition of unlimited isn't the same as ours since they believe it means throttling your speeds while still calling their plans unlimited.If you gave me unlimited 4GLTE then throttled me down to 3G then 2G then it isn't unlimited 4G if it has limits is it T-Mo?
John Legere/CEO T-Mobile US "...listen your customers, listen your employees; shut up and do what they tell you!" There's nothing more to say, really!
John is the best ceo tmobile has ever had he cares more about his customers then money
This dude looks so much Geoff Tate. Could be his brother.
Much better customer service?! Yeah okay... I call BS smfh
T-MOBILE has the most friendly Worthless customer service. They a will cry with you and solve nothing.
we need a president like that
1:04 a good guy ?
what does that even mean ?
+Abdullah Nasser I hear you man, I was like whaaaaa????
I ditched AT&T the day for TMO.
Love Tmobile 😁 Hated Sprint 🤨💵🤑 why this old video is on my recommendations 🤔
I Love this guy.
And all of this changed with T- Mobile ONE.
John Legere you are a GREAT C.E.O and you run such a GREAT COMPANY.And Thank you for the 55 and over discount..
This guy really just gets it.
SO...This 48 YR.Old...Had The Unlimited Plans Explained This Wy. $30 Plan4G.to.2G
$50 Plan4G.to.3G
$60 Plan4G.to.4G
☆So How Are They doing IT/
Slow...Slow.
.
Who saw the guy with the tye that had a gold apple watch
Get me a $10 500MB-1GB plan! That's all I need...
+F Zentura Dude, you already get that complimentary at T-Mobile.
nope only 200MB on complimentary and the $10 plan is only a week... I'm talking monthy....
F Zentura You do get 1 GB a month. You're either on an old plan or you don't know what you're talking about.
Show me the link. There is no standalone $10 monthly plan. I'm talking DATA ONLY mind you... I don't get voice through T-Mobile... you very likely do.
This guy Gets it
I would get T-Mobile but the signal is not good I was traveling from la to San Francisco on I5 my uncle has T-Mobile he was not able to make calls and my AT&T full signal I'm be a truck driver every truck driver hates T-Mobile and make fun of it they ether have AT&T or Verizon
Verizon may may be more "High Quality", but when we talk about price to efficiency ratio, T Mobile blows every other carrier out of the water.
Mr Legere, why don't please look into my case and make it fair. your company made me loose lots of business due to bad service and that not seem to matter to your company.
when free market is truly free it changes the industry.
i switched from AT&T to tmobile about a year ago and let me tell you I'm not 100% happy with the service i will admit tmobile has severally improved their network but when i went into a store to do a jump on demand the sales rep told me why are you upgrading i told him i didn't like my LG V 10 he told me to take it home and get over it, then i was like okay its time to go back to at&t so i found my self using to much data so i had to switch back to tmobile i tried porting my number back my phone didn't work for a week tmobiles has some serious dumb costumer service people when you call they can never help you they always have to transfer you to "specialists" who are no help what so ever over all i hate tmobiles costumer service reps
Rafael Garcia I'm so sorry to hear that but that store rep should be fired right away for doing that to you! If I was given a chance to receive your call I would be more than happy to assist you in the best way I could, though I admit that I'm not really good in English but for me it doesn't matter as long as I was able to help you out and to make you a satisfied customer.
I switched on Dec. 4th, 2016 and was promised several things like, I'd have my previous final bill (Verizon) paid off and $200 credit per line (3 lines) and neither ever happened! I ended up receiving a T-Mobile bait and switch. On Jan 16th I was told to give them 3 weeks to sort everything off and never received a call! Never! I truly hate this company. The thought of this company bringing on new customers under false pretenses drives me nuts. Wish I would have stayed with Verizon.
Reminds me of Steve Jobs.
I love John. King of T-Mobile. I Spy at 2:27 a Princess Cruise Ship
as much as I love Legere, i've been a TMO customer for 3+ years now and i'm about to switch to AT&T cuz the signal outside of major cities is non-existent. Customer service was always excellent & i've never had a bogus billing error like VZ constantly does. IF they work on their network more & get it reaching bumblefk areas then I'll come back but for now the signal is just not that great
I live in Pensacola, which is definitely not a major city, and I have 4gLTE all around me. Coverage here is great.