u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you
I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!
simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.
Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome... Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏
Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.
Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video
Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.
Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.
Thanks for sharin in detail info on omni channel. I have a question regarding cases being created when omni channel used by customer and agent is available. Can we prevent from creating a case when agent missed the chat?
That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video. I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.
New to SF. So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?
Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat
Could you please let me know if Case created --> pop up is coming in omni channel of case work item --> If we no one will accept it --> till how many days it shows to the agent ?
Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?
Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.
Hi All, I have a doubt and looking for some help. My question is: Agent can handle 5 cases at a time. During 1st session he accepted 2 cases and then went offline for a break. When he returns back, his effective load should be 3 as he has accepted 2 cases earlier. Would this happen or for new session, Omni Channel will consider available capacity as 5 ? If u had watched the video carefully, 2 cases were accepted but under supervisor view ... Workitems said 0/5.
Where it reads offline, I normally see available, lunch, break, training, etc. it’s not there anymore. How can I get these options back? The drop down menu isn’t there anymore.
Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.
Hi Shrikant. One more awesome video posted by you. Superb explanation on such a tough topic. I have some queries if you could please suggest the solution: 1. Can we assign the cases using Omni channel even if our agents are not Online? 2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically. Thanks a lot Srikant.
I am a STA at Salesforce and really enjoyed this video to refresh my knowledge. You are making excellent tutorials my friend! Great Job! Thank you.
The way you explained is really awesome. I'm glad I found out your video as it's clear, while implementing also, there are no road blocks.
Solid introduction to Omni-Channel. Helped a good deal to set the entire process as steps.
OMG you deserve a statue. thank you so much! keep on doing this kind of content!
Sreekanth Sir your videos are like Ilayaraja songs. Ultimate as always...!! Thank you Very much. Helped me a lot.
Your videos are a big hit in mind for clear vision of concepts. Thanks for making videos and uploading them.
Love your subtle comedy. You make learning so enjoyable. Thank you. I am looking forward to more videos from you.
Very clear explanation with demo, thank you for your wonderful effort
u deserve more subscribers. Thanks for the great work. I watched many videos . I still find difficult between least active and most available.Now it is crystal clear. Thank you
Amazing !! love the way you explain the topic, so graspable in one go.
Thankyou Srikhanth.
The best guide I found so far.
Thank you so much for the easy explanation .. the way you explain is organized , clear and interesting
Thanks again
guruvaaa !!!! , What a video it is !! // very much informative for me as i was a begineer to it !!!!!!!!!!!
I just love you. You are nothing short of awesome in your approach to explaining a complex concept. I've been your fan since when you started this channel. Outstanding!
simple and very clear awsome explanation. does not need to make complex by using management skill with many jargons, techies should learn with this video how to deliver simple technical session which audience can understand easily.
You helped me a lot to undestand more deeply service cloud ! I like the manner of how explain those topics
Hi Srikanth, these videos are the best to understand the core concepts of SF please continue doing more ....
Well Explained in detail and easy to understand..Crystal Clear👍👍👍
Please create a tutorial of skill based routing.. Thanks! Great explanation and for learning.
yeah that will be great!
Really awesome... thank you very much for explaining in detail..
Becoming yor fan day by day , please continue making videos
Thanks Sri… Absolutely memerising explanation!
Amazing! Thank you for this video. 🤗I am one of your subscribers from today🤗
Simplest explaination to one of the complex topic in service cloud.. loved it.. simply awesome...
Shreekant... Pls make one on skill based routing... You are a blessed teacher mate 🙏
man, what a video, very well illustrated and explained! thank you very much!
I am so glad i found this channel!! please post more videos :)
Wonderful explanation,, really after finishing service cloud specialist super badge ,, i really realised ,, what ever i have done is explained correctly , precisely,, and slowly,, really u need to put more videos on configuration and set up, object manager, lightning app builder to help people like me,, pls pls.
wow the way you explained is very appreciable
Such an awesome content and crystal clear explanation. Thank you so much for the video.
Wow just wow.
Thanks bhai. The way are teaching is awesome.
What a great way to explain.... just outstanding!!
Great explanation sreekanth... Every user can able to understand feeling great to visit your channel...
Please we need more videos!! Great Channel
Hi Shrikanth...as usual excellent videos and yes we want skill based omni channel as well as it is now regularly used ...pls try to upload it and external routing also...and waiting for another video
Uploaded Ehsan. Thanks for your suggestion. ruclips.net/video/RFz6tfmAXyA/видео.html
Thank you so much. The way that you explained like always is great!
Super Helpful - Needed to brush up on this to write a design doc and SOW
wow...!
I like your way of explaining things.
you're a genius.
Please create a tutorial of skill based routing as well.
Thank you for the feedback Mahesh. Planning to upload it within in a week or so.
This is really a channel which teaches in a unique way...really loves the way you clear our concepts.
Thanks a lot and keep going on
Great content and excellent way of explaining. Thanks a lot for the video.
Amazing explanation ...really enjoyed listening to the topic
Awesome presentation buddy , Keep the good work!!
Excellent way of teaching.. Great work Srikanth..Please add FSL videos.. Awaiting for it...
Skill based routing video pls -you’re awesome in your explanations-Keep
Up the good work 👏🏻👍
Uploaded Ashutosh. Thanks for your feedback and suggestion. ruclips.net/video/RFz6tfmAXyA/видео.html
Very interactive Video. Thanks for uploading
Excellent Video !!! Very well explained.
Awesome informatic video.thanks for making this.
simple and sweet explanation. Thanks !
Good bro keep it up... Looking for more and more and more videos
Fabulous explanation. Thank you.
I'm one of your subscribers now 😊
Quick and to the point; great explanation. I see you've created a video for Skill-based routing; I'll check that out next. BTW, great sense of humor too. Thx.
Can you have both skills based and Queue based routing in the same system, or do you have to choose? For example, some questions can be answered by multiple people, but there are a few questions that can only be answered by one person.
omg love the way you are teaching wonderful;
Amazing Explanation, thank you so much.
Carefully he is a hero ✨
Excellent way of explaining !!!
Very informative and well explained.
I really like your way and you voice as well
excellent way of explaining.
Thanks for the video you explained very well . I wish you can do more vidoes about service cloud
Does Omni Channel routes existing cases ?
fantastic explanation, Thank you...
Great content as usual, Please do more videos, Thank you for your effort.
Thanks for sharin in detail info on omni channel. I have a question regarding cases being created when omni channel used by customer and agent is available. Can we prevent from creating a case when agent missed the chat?
That's a great podcast Srikanth, never saw this type of clear explanation of the topic. Thank you for your great efforts to create this video.
I have one small question, how can we add more status like "short break, meal break"? Apart from online and busy. Hoping a response from you.
Can you please create more videos on Other cloud . Your explaination is really good ...Thanks for all Videos
New to SF.
So if I understanding this correctly, Omni Channel are cases created by a customer in an email or phone, or chat form. That case is sent to an agent in the form it was originally sent by the customer?
U r too good, thankyou for this bro
Great Explanation. Helped me alot.
Wondful and well explained . Do you have any reference where we can see - predefined menu in chat like - if user will click chat window they can see cases , order , other and then based on selection that can see more details and start doing the chat
nice explanation. very easy to learn
Thanks for the feedback Sunil!
@@SalesforceExclusive hey Shrikant i couldnt find any detail about you in the about section. Where can i find your email to talk to you ?
Mast explain kiya bhai. mazza aagaya
Please make videos on skill based and external routing
Uploaded Shilpi. Thanks for your suggestion. ruclips.net/video/RFz6tfmAXyA/видео.html
Is the capacity remains same for all the queue members? . If no, where do we configure for each member. Please clarify.
Could you please let me know if Case created --> pop up is coming in omni channel of case work item --> If we no one will accept it --> till how many days it shows to the agent ?
can we do same implementation using omni channel flow (Beta) summer 2021 release?
Nice session. Quick question - Is it possible to get Omnichannel supervisor dashboard data via a API calls to a different independent webpage for reporting?
Superb mind blowing!!
Woww.. Great Explanation.. U got a new subscriber :) Please do more videos on different salesforce topics..
awesome explanation...
if possible make videos on OAUTH , DEPLOYMENTS and INTEGRATION
Thank you Srikanth! Brilliant content and great, fun, honest way to explain! What is your Linkedin profile if you do not mind sharing?
Hi Sreeekanth, Awesome Video for Omni channel. Here I have one doubt on how Presence configuration is connected to our service channel like how it is related.
i have implemented the step as you mentioned in the video. but i am unable to receive record in omni channel
Thank you for this video..Please upload the skill based routing video.. A big thank you for this video.
Uploaded Moumita. Thanks for your suggestion. ruclips.net/video/RFz6tfmAXyA/видео.html
Hi, I wonder if you have an idea on how to make that active longer, ours logged off every after 10 minutes or less.
Hi Can we have multiple channel for single object?
Please do video on skill based routing also. So that it may be even more helpful
Planning to upload it within in a week or so.
@@SalesforceExclusive tq man. Your videos are most valuable and it helps many people to understand easily
what happens to your work items if you close the case.
if I close the case the case is still in my work items list in the omni channel utlity.
Hi All,
I have a doubt and looking for some help.
My question is:
Agent can handle 5 cases at a time.
During 1st session he accepted 2 cases and then went offline for a break.
When he returns back, his effective load should be 3 as he has accepted 2 cases earlier.
Would this happen or for new session, Omni Channel will consider available capacity as 5 ?
If u had watched the video carefully, 2 cases were accepted but under supervisor view ... Workitems said 0/5.
Hi Sir. When you are uploading lwc ?
What's the difference between simple web to case vs omni channel
Hi Sreekanth, can you please make a video on the lifecycle of Service Cloud.
Is there any chance to configure this for lead assignment
Where it reads offline, I normally see available, lunch, break, training, etc. it’s not there anymore. How can I get these options back? The drop down menu isn’t there anymore.
You can create those as values in status and assign to the profile
Thanks for the explanation!
Loved ur teaching style. Keep going. Can omni channel via service channel for lead object, be used for lead routing among the sales representatives? Please make a video on this.
You are the Best....
I want to setup omni channel to track sale order if customer place product from E-commerce website, and pay money this order from point of sale. How?
Hi Sreekanth, if you can create a tutorial video on customer contract as well. Thanks in advance.
Hi Shrikant.
One more awesome video posted by you. Superb explanation on such a tough topic.
I have some queries if you could please suggest the solution:
1. Can we assign the cases using Omni channel even if our agents are not Online?
2. When an agent login and logout or even refresh his page or if there is any network issue, capacity if agent refreshed automatically.
Thanks a lot Srikant.