CCaaS: Where Are We Now & Where Are We Heading - CX Today News

CX Today's Charlie Mitchell hosts Anand Janefalkar, Founder & CEO of UJET, and Baker Johnson, CMO of UJET.
In this session, we discuss the evolution of the CCaaS market, considering:
1) The latest contact center trends.
2) How have CCaaS vendors reacted to these trends?
3) Predictions for the CCaaS market.
4) Why is UJET well-placed to succeed in the space, given these predictions?
Check out our rundowns of the CCaaS market reports mentioned in the discussion here:
Aragon Research: www.cxtoday.co...
G2: www.cxtoday.co...
To learn more about UJET's CCaaS proposition, visit: ujet.cx/
Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #ccaas #cx #ujet
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