Why You Still Need Your Agents In a World of GenAI - CX Today News

CX Today's Charlie Mitchell hosts Michelle Couture, Global Product Marketing Lead for Customer Experience at Zoom.
In this session, we discuss the following:
1) How does Zoom transform the role of AI within the contact center of tomorrow?
2) What will this look like in practice?
3) Practical examples of how AI will support agents and businesses
4) What obstacles will contact centers face on their AI journeys?
Ready for Zoomtopia on the 9th October? If so, register here: zoomtopia.com/
Hosted by Charlie Mitchell, Senior Editor at CX Today News - Customer Experience Technology News #zoom #zoomtopia #contactcenters
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[@somebody2hire]

Contact centers who do not have training on how agents should write up summaries will love AI's ability to do so. Summaries create seamless experiences the next time a customer needs help. If AI can provide previous interventions immediately, that's already a big win.