@@saeldaya this is exactly what I will be doing for the next oil change! I also hear people just turn the date back a year on the dash so the wrench doesn’t turn on.
That’s what I did for my bike. I just move the date by a year and the wrench light went away. I cannot justify oil change price of $400+ it took me like 20 mins and $65 for the Castrol oil and filter.
@@saifs88 yea that’s not a bad idea, quick and easy. The only reason I bit the bullet and took it in to the dealership is because I still have another year of “warranty”. I wanted to do everything in accordance to the manual.
@@halohalohikers3571 that make sense. But these dealerships service center just taking advantage of people. I called in my area and they told me $330 for an oil change. They’re charging $220 for labor. More expensive compared to car dealership labor price. They told me $180 to replace rear brake pads. I just bought the pads off Amazon for $25 and replaced them in 20 mins.
The $400+ (and 4-hour?!) oil change is bad enough, but the $800+ cooling system repair not being covered under warranty for a 1-year-old bike is outrageous. You MUST contact Triumph about this, including documentation and names of management at the dealership. This is not how to do business, and Triumph should recognize that.
@@Voltomess Triumph in the UK have been outstanding with my bikes. Had 3 new Trumpets since 2020 and had issues with all of them - nothing major, repeated inner tube woes with Scrambler, bent sidestand with Tiger 660 and persistent spongey brakes with Speed Twin 1200 (still not fixed after two visits to dealer workshop, but it is a headscratcher, to be fair, and the bike still stops well) and all dealt with under warranty with no questions asked. The sidestand I even admitted to being my fault and they still replaced it under warranty. In my experience it's the dealers that make the difference.
You are mistaken. Many manufacturers include verbiage in the warrenty contract. that specifically states warrenty void with aftermarket parts, including exhaust. I have been riding for 54 years, purchased many new motorcycles over the years. Old time dealers used to honor warrenty if you paid them to install aftermarket exhaust. 1970's, 1980's, 1990's I always went with Kerker full system. SuperTrap now owns Kerker & only provide for Harley. Really miss that straight 4 Kerker sound with a competition baffle. Nowadays with emission requirements. Many dealers will not install any aftermarket exhaust that is not manufacturer & emission approved. Which means leaving the cat installed (slipon) or a full system with a cat. If the dealership installs an exhaust that does not comply with emission requirements. They are liable to get very expensive emissions violation fines. Of course it does all depends upon the various dealerships in various states in the US & and or countries with differing emission requirements. You can find warrenty void notes in many manuals.
@@SinOjOs-Transport look up Magnuson-Moss Warranty Act. Also, the exhaust didn’t cause any problems his dealership broke something and then decided not to fix it because he works on his own bike.
@@motoguzzleg The Magnuson-Moss Warranty Act does provide some protection to the consumer provided the consumer isn't making changes "upstream" of the part in question (in this case the engine). The Triumph Trident has both an O2 sensor and a catalytic converter as a closed loop back to engine management; therefore removing both those items does indeed invalidate one's Triumph warranty according to section C of the Magnuson-Moss Warranty Act "...while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance)." STOP messing with the stock exhaust system and doing catalytic converter deletes. Dealers can and should invalidate your warranty for 1. making a bike not follow EPA standards, 2. breaking things while installing aftermarket items, 3. the general principle of making a quiet motorcycle loud. There's two major things that make bikes stop working. Exhaust modifications/CPU tunes and fender eliminator kits. Especially fender eliminator kits; those darned things cause all sorts of electric problems especially in the rain.
@@langhamp8912outright lies as of 2022 new laws give owners the right to modify without voiding your warranty. Try research instead of proving your ignorance.
Sounds like a first service. Just had mine done on my MOTO2 street triple. $355. They do more than just change the oil on the first service. An oil change is $70. Triumph Detroit
The warranty on mine in Canada was for two years and my faulty heated grips were replaced under warranty, that said, the warranty process seemed reverse of a car dealership as the bike dealership had to submit a claim to Triumph before they could replace the grips under warranty, whereas when I have had warranty or recalls on cars, the dealership just fixes it. My last oil change and bike overall cleaning etc for the 10,000 mile with the rear brake pads being replaced was CAD 500.
I love my bike but first thing I did was pay for the android app to make the services myself and not rely on dealer to turn on or off features. I can reset service light and enable addons
Sorry to hear about your problems with your robbing dealer, I hope things go better for you and hope you find a good independent guy to look after your bike.
phone screen on the bars @ 0:29 seems to say, "Arrived 515 W Lambert Road, Brea." Just sayin.' Where i live (out of state) the dealership couldn't be more different. +1 for my guys.
Im sorry this happened to you. I have well over 6k miles on mine without a hiccup (knock on wood) I would have fought a warranty. Tell them to prove the exhaust did it. We have the right to modify without full cancelation of warranty.
That first bill says it's for the annual service not just an oil change, there is a massive difference in labor between the two. As far as it breaking down on the way home from the annual service, that on the dealership. Who installed the exhaust, i just got the dealer to put my yoshi on to avoid any warranty issues.
Yea the description does says annual service. When I look at the bill I interpret it as they changed the oil, filter, and gasket. If they did anything else I wish it would have been in writing. The second bill was even worse, at first they handed me a blank statement with just the price due. I had to ask them to re-print me something that showed what work they did and what parts they replaced.
I know exactly what dealer that is. I bought a tiger sport 660 in December there. They had a good deal with no dealer fees and free panniers. Did first service there to have it in the books but will be doing the rest myself. I remember day of sale the salesman was very kind and we actually had good conversation. Next day when I picked up the panniers I ran into him. I tried to make small talk and was pretty much brushed off stating he was very busy and see you around lol. Typical dealership behavior 😵💫🙄
I really like my Trident though recently I encountered the Map Sensor issue which would clause the bike to cut-off occasionally whilst down shifting. It was replaced under warranty however, I was somewhat shocked that given it was a known issue why hadn't Triumph created a safety recall notices. Experiencing a bike dying whilst entering corners or roundabouts was certainly alarming especially as I'm a relatively new rider as are many Trident owners. Triumph really should do better. At least my dealership looked after me. I will do my own oil & filter changes, labour charges are ridiculous!!
I have the opposite experience, i bought the bike second hand and the first owner did the first service at 3000km not 1000km as triumph says. Mine was 2021 and had the map sensor problem, and the dealer said it was under warranty
They said the same thing to me when I brought in my bike due to having a full exhaust system, it’s best to go in all stock so they have no excuse to void a warranty claim it’s the sad truth. This is generally for all dealerships.
The fact that the dealer trying talking you into the extended warranty by saying that the product he’s selling has a high rate of failure would have just made me cancel the deal and walk away to find another seller.
sounds like taking pictures of your bike before taking it in to get it serviced sounds like a good idea. They probably messed it up in that 4 hour oil change, tried to fix it and gave your bike back knowing they F'd up and blamed you to save them from covering the costs.
The Trident was in the lead, but now after reading how much labor charges are..........It will be a Japanese bike. GSXS750 or MT-07 instead. Thanks for the heads up.
@@shabs2134 apparently you’ve never dealt with a warranty issue. They will use any excuse to not cover any damages. Better to have it done legit and documented.
@@misterb2787 This is the first time I've heard that doing your own general maintenance voids your warranty. It must be an American thing as this is definitely no the case in the UK where I live and ride.
It’s a federal law that companies and dealerships can’t require you to do your maintenance at there facilities. Not only that they have to include the language in the contract when you buy the bike. You are within your legal right to do your own maintenance, just keep logs. On top of that if they refuse to cover something under warranty that should be covered you can file with the federal trade commission and I think it’s something like $35,000 for each violation or a breach of contract.
Triumph actually sells the zard exhaust at dealerships for the trident 660 and will even install it for you. So not being covered because of that exhaust is bullcrap. Sue that dealership
They said that I damaged the fan bracket during an install, which I didn’t. I have every install I’ve done on video and several after photos, nothing was ever damaged. They just needed an excuse to divert responsibility and make me pay out of pocket.
If that bike was under warranty and it required parts to be replaced that were under warranty at that during that period, it seems they charged you wrongly. Secondly, if you have a bike serviced at the dealership because yo want to abide by the service requirements correctly through a dealer in case it requires warranty repair and they don’t honor a potential part defect it seems that negates the need for have a dealer do the work unless you’re not capable which I doubt. An oil change and most routine maintenance is easier ona motorcycle than a car.
i just got a 2024 street triple. my first triumph. the initial maintenance was over $400, which is absolutely outrageous. but i always pay for the initial maintenance because they're supposed to do a bunch of checks to make sure everything is working correctly and torqued to spec. after that, i do all my own oil/chain/tire changes myself. the thing i'm not looking forward to is the wrench icon showing up on my display. if you take it to a dealer, JUST to have them clear the display alert, they charge you at least $75. that's also outrageous. to do it yourself, you have to buy an OBDII reader/writer and learn how to clear it yourself. i'm not looking forward to that at all. particularly because i'm not sure which readers will work on this particular bike. so hopefully someone else figures it out before i need it, and i can learn from them. they don't seem to believe in the "right to repair", which is something most motorcyclists hold very dear. that, combined with the fact that they WAY overcharge for routine maintenance just leaves a bad taste in my mouth. so based on this alone, i will never buy another triumph, and i would never recommend one unless the person doesn't mind paying two to three times what they should, to have everything done for them. which some people just honestly don't mind, and that's fine for them. but like i said, i could never recommend it.
my 2023 trident never goes above 3 bars, but i guess thats normal operational tem, outise is hot 33-35 celsius, almost 4000km so far so good, but i noticed minimum oil level after 3000km.. so not sure either it wasnt filled properly during first service or bike eating oil while going 8k rpm :D
Well I can say for sure it takes a lot more oil than they state in the manual! Says 2.8L for oil and filter change…it takes at least 3L and many people report up to 3.5L. Just did an oil change on my ‘23 and it took 3.5 quarts. So like 3.3L? Idk the conversion.
My first oil change on my Bonneville in Canada would have been $500, but I factored in into the sale. Have done my own since. Motul full synthetic from Amazon and I buy the filter and crush washer from the dealer. First time I did it found that the dealer had not checked that the rubber O ring from the prior filter had removed with the filter. I was a b ___ch to get off. Get yourself an OBD reader and clear the wrench light yourself. Ge
I am absolutely shocked, that they did not honor the warranty. Triumph would of paid for parts and labor for swapping out the fan. I have just brought the bike and i am waiting to pick it up. I wonder if I have made the right choice. I had a MT-07 Yamaha and for 5 years it was faultless. and reliable, however, if I was moving in slow traffic or I was coming off a slip road on a motorway it would stall occasionally, but I never took it back to the dealer to have it examined. I would still have that bike, but unfortunately some low life cut my security chain, which was anchored to the ground and chucked it onto a van.
This is why I sold my Triumph Speed Twin. My local Triumph dealership wanted $1200 for a 10,000 mile service. So I purchased a 2023 Harley-Davidson Pan America. The Pan Am has self adjusting valves and the local HD dealership doesn’t gouge me on service.
@@captainobvious5349 I bought a 2004 Fatboy for $24,000 and sold it a year later for…$24,000. Same with my Road King Special. When I sold Harley-Davidsons I would explain to my customers “It costs more because it’s worth more.” Every Japanese bike I’ve owned lost half its value in the first year.
@@captainobvious5349 This was common back then. In 2004 we were just coming off the 100th Anniversary, 14 month production year. We sold every single motorcycle we had, the showroom was completely empty and the 04’s were slow arriving. At Daytona HD we were selling our touring bikes at $5,000 over MSRP and the CVO’s at $10,000 over. Those were the days!
Makes no sense. No way this would cause your bike to overheat when your moving down a highway. You only need the fan when bike is standing or moving VERY slow. Once you're moving over 20, it shouldn't even matter.
Perfect example of why you always do your own maintenance. I have been riding 54 years. I will not allow any dealership so called mechanic touch any of my bikes. Most are idiots. Oil changes are easy, plus you know exactly what brand & weight oil is going on it. Same for the filter. Plus if it has oil screen you can be assured that it was cleaned. Most dealerships Do Not Clean The Oil Screen. Everything else, coolant flush, brake & clutch flush, cable lube etc. Very easy to do. Valves adjustment sounds intimidating. Yet easy to do. Plus you can put the valve clearance at the best place for your engine. Dealerships will simply put it anywhere between the manufacturer range. My Ducati ST2, Ducati Dealer wants $2,100 just to do annual service & valve adjustment. Thats $240 an hour. Other places will do it for $120. Not worth it to pay someone to screw it up. If you do have someone do everything for you. Find a competent experienced mechanic. Usually find them with their own shop, they are rarely at a dealership. Dealerships to maximize their profits. They earn more on maintenance & repair than bike sales. Have the least experienced, least paid kid. Do most of the work. Reason why after purhasing a new bike. Always check every bolt, everything. The new kid is the one that un-crated it and assymbled it. Basic motorcycle maintenance is easy. You can save a lot by doing every thing but the valves. Having a mechanic to only do the valves if you really do not want to do the valves yourself. I got cured of allowing dealerships to screw up my bike & get paid for it back in the 1980's.
Sort of, there's no way to clear the error code once you hit the mileage/ year mark. So while yes you can always service bike yourself, the dash will look like a Christmas tree.
Houston Texas here 1st (600 mi service) was almost $600 Parts $68 Azz raping with no foreplay $500+ This was nothing I was NOT informed of. The stealership informed me of this prior to purchase. I've been told the following: 1st service $600 2nd service is $1200 3rd service $2200 Unsure of the details of any of them, BUT, after taking receipt of my bike after service #1, it ran MUCH better, throttle response, everything, just felt like it was restricted prior to service #1. While Im here. Does anyone have any idea how much an ECU flash costs? That would be something to really consider in the future.
You got hosed! 4 hours for an oil change ... lols and then charging you 400 bucks plus, just wow. I had a oil leak issue just after my first service and posted a video about it on my channel as well. Saving grace, my dealer actually went the extra mile and everything covered under warranty. Not sure though I will buy another Triumph, even though I like my Trident and Triple a lot.
"The machine must not have been subject to any modification, repair or replacement other than as authorised by Triumph Motorcycles Ltd." straight off the Triumph site but feel your pain
That fan was bent when the person put the frame savers on because you have to remove fan bolts a push the radiator and fan out of the way, For god sake learn to work on stuff you own.
I purchased a 2023 Trident 660 brand new from a dealership. Love the bike, but will probably NEVER buy another Triumph because of their dealership network. Hands down, The worst dealerships I have ever had to do business with. Its a damn shame, because they make some nice rides but the dealerships make me never want to buy another one, at least not a new one where I have to do business with them.
Dude. I’m sorry but you got screwed big time! Don’t do biz with those guys ever again. Go Japanese and you won’t regret. If you like your Trident, go MT07, Hornet or GSX S8. You won’t have issues and you’ll have peace of mind!
Hate to say it but you were scammed. You ride your bike in, never had an over heating issue. Just to come back after finding out the bike is over heating! I would have been furious! Good for deciding to leave that dealer alone!
The fact it took four hours is an immediate red flag for a job that would take one hour. They have stiffed you because of the aftermarket exhaust over something they have definitely caused during the service. No doubts. I would not let this lie. Get on and give Triumph hell. They will be appalled at this as it’s giving their reputation a hammering. A great bike spoiled by an absolute shite dealership.🇬🇧🇬🇧
426USD for oil change and filter, 5 minute job.....OUCH! I guess you didn't do it yourself because you wanted the Triumph stamp in your service book? What a con. It is clear that after market parts void the warranty, pretty standard clause on any motorbike. They have you over a barrel, so to speak!!! With that said it does leave a bitter taste in the mouth.
I would contact corporate, what they are doing is absolute b*******. It is also against the law to deny you that warranty work. You should ask for the money back for your extended warranty.
… people need to learn how to throw a fit… honestly if they tried to stick me with that bill, I would’ve had a nuclear meltdown. That goes double because everything was gravy before you took it in and had the oil change so who knows what they did to your bike. What I would suggest you do is file with the federal trade commission because that should’ve been covered under warranty. No question about it.
Something is fishy here. You drive in no problem, drive out and this. RED FLAG$$$$$$$$$$$$$$$$ My guess is they unplugged or broke the connector to the fan. See you in court.? Kinda fishy 10 min. down the road, with no issue before!
This the only reason id only would buy a japanese bike that i can do my oil changes my self and minor services without the need to take to dealer and get overcharged 😢 european bikes are high maintenance unfortunately
This makes me not wanna get a Triumph no more. I got a ninja 400 and thinking of getting this or a street triple but… nevermind. I guess i’ll stick with japanese brands
they Rob you bro. probably the tech who work on the oil change. much better to always have eyes on your bike. you'll never now. i dont have trust issues but if you really love your bike you should look after it for time to time whileyou are at the store. my cents.
And 15 minutes after leaving the service the bike over heats. I daily ride the bike and never once had any high temp scares until I took it in that day.
This is absolutely pathetic @OfficialTriumph - Disgrace of service and charging. If a customer rides their bike out of a SERVICE and it immediately malfunctions, it's on YOU. You either didn't service comprehensively or you broke something. This guy isn't ranting at all. If it was me, there would have been a physical fight. GET YOUR HOUSE, AND DEALERSHIPS, IN ORDER. #TriumphMotorcycles
And he didn’t get his bike back for almost a month for the fan assembly. I be kissed if I went in expecting an oil change and didn’t have my bike back until a month later because of something they broke.
What does your dealer charge for an oil change?
Nothing i did my own oil change and bought the obd scanner to reset the wrench using ecu tune. Sucks they didn’t honor your warranty.
@@saeldaya this is exactly what I will be doing for the next oil change! I also hear people just turn the date back a year on the dash so the wrench doesn’t turn on.
That’s what I did for my bike. I just move the date by a year and the wrench light went away. I cannot justify oil change price of $400+ it took me like 20 mins and $65 for the Castrol oil and filter.
@@saifs88 yea that’s not a bad idea, quick and easy. The only reason I bit the bullet and took it in to the dealership is because I still have another year of “warranty”. I wanted to do everything in accordance to the manual.
@@halohalohikers3571 that make sense. But these dealerships service center just taking advantage of people. I called in my area and they told me $330 for an oil change. They’re charging $220 for labor. More expensive compared to car dealership labor price. They told me $180 to replace rear brake pads. I just bought the pads off Amazon for $25 and replaced them in 20 mins.
The $400+ (and 4-hour?!) oil change is bad enough, but the $800+ cooling system repair not being covered under warranty for a 1-year-old bike is outrageous. You MUST contact Triumph about this, including documentation and names of management at the dealership. This is not how to do business, and Triumph should recognize that.
I don't think Triumph gives a fuck.
@@Voltomess Triumph in the UK have been outstanding with my bikes. Had 3 new Trumpets since 2020 and had issues with all of them - nothing major, repeated inner tube woes with Scrambler, bent sidestand with Tiger 660 and persistent spongey brakes with Speed Twin 1200 (still not fixed after two visits to dealer workshop, but it is a headscratcher, to be fair, and the bike still stops well) and all dealt with under warranty with no questions asked. The sidestand I even admitted to being my fault and they still replaced it under warranty. In my experience it's the dealers that make the difference.
@@JohnTheBodge In USA they like to fuck you up from all directions.
@@Voltomess
What is the name of the dealer so we don't accidentally go there.
An aftermarket exhaust doesn’t void your warranty. This sounds like a shady ass dealership tbh…
You are mistaken. Many manufacturers include verbiage in the warrenty contract. that specifically states warrenty void with aftermarket parts, including exhaust.
I have been riding for 54 years, purchased many new motorcycles over the years. Old time dealers used to honor warrenty if you paid them to install aftermarket exhaust. 1970's, 1980's, 1990's I always went with Kerker full system.
SuperTrap now owns Kerker & only provide for Harley. Really miss that straight 4 Kerker sound with a competition baffle.
Nowadays with emission requirements. Many dealers will not install any aftermarket exhaust that is not manufacturer & emission approved. Which means leaving the cat installed (slipon) or a full system with a cat.
If the dealership installs an exhaust that does not comply with emission requirements. They are liable to get very expensive emissions violation fines.
Of course it does all depends upon the various dealerships in various states in the US & and or countries with differing emission requirements.
You can find warrenty void notes in many manuals.
@@SinOjOs-Transport look up Magnuson-Moss Warranty Act. Also, the exhaust didn’t cause any problems his dealership broke something and then decided not to fix it because he works on his own bike.
@@motoguzzleg The Magnuson-Moss Warranty Act does provide some protection to the consumer provided the consumer isn't making changes "upstream" of the part in question (in this case the engine). The Triumph Trident has both an O2 sensor and a catalytic converter as a closed loop back to engine management; therefore removing both those items does indeed invalidate one's Triumph warranty according to section C of the Magnuson-Moss Warranty Act "...while in the possession of the consumer, or unreasonable use (including failure to provide reasonable and necessary maintenance)."
STOP messing with the stock exhaust system and doing catalytic converter deletes. Dealers can and should invalidate your warranty for 1. making a bike not follow EPA standards, 2. breaking things while installing aftermarket items, 3. the general principle of making a quiet motorcycle loud.
There's two major things that make bikes stop working. Exhaust modifications/CPU tunes and fender eliminator kits. Especially fender eliminator kits; those darned things cause all sorts of electric problems especially in the rain.
@@SinOjOs-Transportwow not remotely true in the USA
@@langhamp8912outright lies as of 2022 new laws give owners the right to modify without voiding your warranty. Try research instead of proving your ignorance.
Sounds like a first service. Just had mine done on my MOTO2 street triple. $355. They do more than just change the oil on the first service. An oil change is $70. Triumph Detroit
That should totally be on the dealer/Triumph. I’d be fuming.
The warranty on mine in Canada was for two years and my faulty heated grips were replaced under warranty, that said, the warranty process seemed reverse of a car dealership as the bike dealership had to submit a claim to Triumph before they could replace the grips under warranty, whereas when I have had warranty or recalls on cars, the dealership just fixes it. My last oil change and bike overall cleaning etc for the 10,000 mile with the rear brake pads being replaced was CAD 500.
I love my bike but first thing I did was pay for the android app to make the services myself and not rely on dealer to turn on or off features. I can reset service light and enable addons
Sorry to hear about your problems with your robbing dealer, I hope things go better for you and hope you find a good independent guy to look after your bike.
phone screen on the bars @ 0:29 seems to say, "Arrived 515 W Lambert Road, Brea." Just sayin.' Where i live (out of state) the dealership couldn't be more different. +1 for my guys.
Im sorry but 400 for an oil change is crazy.
Crazy
I think that is the going rate. My dealer quoted me $425 on 660 Tiger Sport. I passed and did the oil change myself.
@@dew4040Texas here
Almost $500
The 10k service is twice as much!!
Im sorry this happened to you. I have well over 6k miles on mine without a hiccup (knock on wood) I would have fought a warranty. Tell them to prove the exhaust did it. We have the right to modify without full cancelation of warranty.
That first bill says it's for the annual service not just an oil change, there is a massive difference in labor between the two. As far as it breaking down on the way home from the annual service, that on the dealership. Who installed the exhaust, i just got the dealer to put my yoshi on to avoid any warranty issues.
Yea the description does says annual service. When I look at the bill I interpret it as they changed the oil, filter, and gasket. If they did anything else I wish it would have been in writing. The second bill was even worse, at first they handed me a blank statement with just the price due. I had to ask them to re-print me something that showed what work they did and what parts they replaced.
I know exactly what dealer that is. I bought a tiger sport 660 in December there. They had a good deal with no dealer fees and free panniers. Did first service there to have it in the books but will be doing the rest myself.
I remember day of sale the salesman was very kind and we actually had good conversation. Next day when I picked up the panniers I ran into him. I tried to make small talk and was pretty much brushed off stating he was very busy and see you around lol. Typical dealership behavior 😵💫🙄
Highly suspect when it was fine going in then immediately overheats afterwards.
I really like my Trident though recently I encountered the Map Sensor issue which would clause the bike to cut-off occasionally whilst down shifting. It was replaced under warranty however, I was somewhat shocked that given it was a known issue why hadn't Triumph created a safety recall notices. Experiencing a bike dying whilst entering corners or roundabouts was certainly alarming especially as I'm a relatively new rider as are many Trident owners. Triumph really should do better. At least my dealership looked after me. I will do my own oil & filter changes, labour charges are ridiculous!!
Yikes, that would be scary! Glad they got it taken care of.
I just got a safety recall letter for thus
It was not recalled because it is an English company. Their reputation is already destroyed.
I have the opposite experience, i bought the bike second hand and the first owner did the first service at 3000km not 1000km as triumph says. Mine was 2021 and had the map sensor problem, and the dealer said it was under warranty
Glad to hear about a positive experience! That is exactly would should happen.
They said the same thing to me when I brought in my bike due to having a full exhaust system, it’s best to go in all stock so they have no excuse to void a warranty claim it’s the sad truth. This is generally for all dealerships.
It makes you wonder what the dealership is capable of doing to your bike knowing that when they see you come in with aftermarket parts…
That's ri-damn-diculous! I was looking to buy this bike in November... thanks for the video!
Don’t get me wrong I still love the bike! I suggest just make sure you goto a reputable dealership for services and/or do you own work!
The fact that the dealer trying talking you into the extended warranty by saying that the product he’s selling has a high rate of failure would have just made me cancel the deal and walk away to find another seller.
sounds like taking pictures of your bike before taking it in to get it serviced sounds like a good idea. They probably messed it up in that 4 hour oil change, tried to fix it and gave your bike back knowing they F'd up and blamed you to save them from covering the costs.
The Trident was in the lead, but now after reading how much labor charges are..........It will be a Japanese bike. GSXS750 or MT-07 instead. Thanks for the heads up.
My tiger sport first oil change was about $480. I only did it for warranty purposes. I’ll do the rest myself thank you!
Since when do doing your own oil changes affect warranty? You basically threw away $430 (oil + filter only costs about $50).
@@shabs2134 apparently you’ve never dealt with a warranty issue. They will use any excuse to not cover any damages. Better to have it done legit and documented.
@@misterb2787 This is the first time I've heard that doing your own general maintenance voids your warranty. It must be an American thing as this is definitely no the case in the UK where I live and ride.
It’s a federal law that companies and dealerships can’t require you to do your maintenance at there facilities. Not only that they have to include the language in the contract when you buy the bike. You are within your legal right to do your own maintenance, just keep logs. On top of that if they refuse to cover something under warranty that should be covered you can file with the federal trade commission and I think it’s something like $35,000 for each violation or a breach of contract.
Triumph actually sells the zard exhaust at dealerships for the trident 660 and will even install it for you. So not being covered because of that exhaust is bullcrap. Sue that dealership
They said that I damaged the fan bracket during an install, which I didn’t. I have every install I’ve done on video and several after photos, nothing was ever damaged. They just needed an excuse to divert responsibility and make me pay out of pocket.
@@halohalohikers3571 yeah i would first contact a corporate office then sue if need be
@@halohalohikers3571 so you had evidence on video and photos and you did nothing to fight?
If that bike was under warranty and it required parts to be replaced that were under warranty at that during that period, it seems they charged you wrongly. Secondly, if you have a bike serviced at the dealership because yo want to abide by the service requirements correctly through a dealer in case it requires warranty repair and they don’t honor a potential part defect it seems that negates the need for have a dealer do the work unless you’re not capable which I doubt. An oil change and most routine maintenance is easier ona motorcycle than a car.
i just got a 2024 street triple. my first triumph. the initial maintenance was over $400, which is absolutely outrageous. but i always pay for the initial maintenance because they're supposed to do a bunch of checks to make sure everything is working correctly and torqued to spec. after that, i do all my own oil/chain/tire changes myself.
the thing i'm not looking forward to is the wrench icon showing up on my display. if you take it to a dealer, JUST to have them clear the display alert, they charge you at least $75. that's also outrageous. to do it yourself, you have to buy an OBDII reader/writer and learn how to clear it yourself. i'm not looking forward to that at all. particularly because i'm not sure which readers will work on this particular bike. so hopefully someone else figures it out before i need it, and i can learn from them.
they don't seem to believe in the "right to repair", which is something most motorcyclists hold very dear. that, combined with the fact that they WAY overcharge for routine maintenance just leaves a bad taste in my mouth. so based on this alone, i will never buy another triumph, and i would never recommend one unless the person doesn't mind paying two to three times what they should, to have everything done for them. which some people just honestly don't mind, and that's fine for them. but like i said, i could never recommend it.
my 2023 trident never goes above 3 bars, but i guess thats normal operational tem, outise is hot 33-35 celsius, almost 4000km so far so good, but i noticed minimum oil level after 3000km.. so not sure either it wasnt filled properly during first service or bike eating oil while going 8k rpm :D
Well I can say for sure it takes a lot more oil than they state in the manual! Says 2.8L for oil and filter change…it takes at least 3L and many people report up to 3.5L. Just did an oil change on my ‘23 and it took 3.5 quarts. So like 3.3L? Idk the conversion.
@@Jon-nz3dm guess so, but noticed that had to top-up about 1L of oil in 2000km, now 6000km
My first oil change on my Bonneville in Canada would have been $500, but I factored in into the sale. Have done my own since. Motul full synthetic from Amazon and I buy the filter and crush washer from the dealer. First time I did it found that the dealer had not checked that the rubber O ring from the prior filter had removed with the filter. I was a b ___ch to get off.
Get yourself an OBD reader and clear the wrench light yourself.
Ge
I am absolutely shocked, that they did not honor the warranty. Triumph would of paid for parts and labor for swapping out the fan. I have just brought the bike and i am waiting to pick it up. I wonder if I have made the right choice. I had a MT-07 Yamaha and for 5 years it was faultless. and reliable, however, if I was moving in slow traffic or I was coming off a slip road on a motorway it would stall occasionally, but I never took it back to the dealer to have it examined. I would still have that bike, but unfortunately some low life cut my security chain, which was anchored to the ground and chucked it onto a van.
Oh dang it! That is my worst fear. What a nightmare! Hearing these stories makes me want to put an AirTag on my bike.
This is why I sold my Triumph Speed Twin. My local Triumph dealership wanted $1200 for a 10,000 mile service. So I purchased a 2023 Harley-Davidson Pan America. The Pan Am has self adjusting valves and the local HD dealership doesn’t gouge me on service.
Trident 660 - $8500
HD Street glide - $27000
Who's really winning here??
@@captainobvious5349 I bought a 2004 Fatboy for $24,000 and sold it a year later for…$24,000. Same with my Road King Special. When I sold Harley-Davidsons I would explain to my customers “It costs more because it’s worth more.”
Every Japanese bike I’ve owned lost half its value in the first year.
@@Wyrmjello Agreed, but you can buy 3 jap bikes for the cost of 1 and jap maintenance is little to nothing and you know I'm right.
😁
@Wyrmjello And no, no way you sold it for what you paid.
I've owned a RK, SG and a VRod
@@captainobvious5349 This was common back then. In 2004 we were just coming off the 100th Anniversary, 14 month production year. We sold every single motorcycle we had, the showroom was completely empty and the 04’s were slow arriving. At Daytona HD we were selling our touring bikes at $5,000 over MSRP and the CVO’s at $10,000 over. Those were the days!
tag triumph and raise the issue. Its really unacceptable. Your money should be returned by dealers
But what's the name of this dealership to try to avoid them?
Makes no sense. No way this would cause your bike to overheat when your moving down a highway. You only need the fan when bike is standing or moving VERY slow. Once you're moving over 20, it shouldn't even matter.
Hey that's the 57 freeway. LOL, I live off the next exit. I'm looking into the 660,. kinda leaning away.
My God I do not believe you can not change your own oil.
Oooffff... i had a sensor problem (honda) that wouldnt turn on the fan. Istalled a toggle switch. 10$ and never a problem again.
Perfect example of why you always do your own maintenance. I have been riding 54 years. I will not allow any dealership so called mechanic touch any of my bikes. Most are idiots.
Oil changes are easy, plus you know exactly what brand & weight oil is going on it. Same for the filter. Plus if it has oil screen you can be assured that it was cleaned. Most dealerships Do Not Clean The Oil Screen.
Everything else, coolant flush, brake & clutch flush, cable lube etc. Very easy to do.
Valves adjustment sounds intimidating. Yet easy to do. Plus you can put the valve clearance at the best place for your engine. Dealerships will simply put it anywhere between the manufacturer range.
My Ducati ST2, Ducati Dealer wants $2,100 just to do annual service & valve adjustment. Thats $240 an hour. Other places will do it for $120. Not worth it to pay someone to screw it up.
If you do have someone do everything for you. Find a competent experienced mechanic. Usually find them with their own shop, they are rarely at a dealership.
Dealerships to maximize their profits. They earn more on maintenance & repair than bike sales. Have the least experienced, least paid kid. Do most of the work. Reason why after purhasing a new bike. Always check every bolt, everything. The new kid is the one that un-crated it and assymbled it.
Basic motorcycle maintenance is easy. You can save a lot by doing every thing but the valves. Having a mechanic to only do the valves if you really do not want to do the valves yourself.
I got cured of allowing dealerships to screw up my bike & get paid for it back in the 1980's.
i am onboard with the dealer being an issue, but then again, i have never modded a bike or a car for this very reason.
Can you do your own service if you own a triumph?
Sort of, there's no way to clear the error code once you hit the mileage/ year mark. So while yes you can always service bike yourself, the dash will look like a Christmas tree.
That sucks man, sorry you got that trouble. Still, you have the best looking (and sounding) Trident 😊
Houston Texas here
1st (600 mi service) was almost $600
Parts $68
Azz raping with no foreplay $500+
This was nothing I was NOT informed of. The stealership informed me of this prior to purchase.
I've been told the following:
1st service $600
2nd service is $1200
3rd service $2200
Unsure of the details of any of them, BUT, after taking receipt of my bike after service #1, it ran MUCH better, throttle response, everything, just felt like it was restricted prior to service #1.
While Im here. Does anyone have any idea how much an ECU flash costs?
That would be something to really consider in the future.
You got hosed! 4 hours for an oil change ... lols and then charging you 400 bucks plus, just wow. I had a oil leak issue just after my first service and posted a video about it on my channel as well. Saving grace, my dealer actually went the extra mile and everything covered under warranty. Not sure though I will buy another Triumph, even though I like my Trident and Triple a lot.
"The machine must not have been subject to any modification, repair or replacement other than as authorised by Triumph Motorcycles Ltd." straight off the Triumph site but feel your pain
They have to prove that the modifications caused the issue, otherwise the law says they need to honor the warranty.
Sorry to hear that...
You got got dude. Your garage looks well equipped, so why not do the oil changes yourself?
That fan was bent when the person put the frame savers on because you have to remove fan bolts a push the radiator and fan out of the way, For god sake learn to work on stuff you own.
What year is your bike? I have a 2022 and haven't had this issue yet and almost have 10000 on it.
What year is your trident? Wondering if the fan issue is isolated to that year
2022
Holy fuck, I changed my oil and filter on my MT07 for 28€, can you walk after that????
I purchased a 2023 Trident 660 brand new from a dealership. Love the bike, but will probably NEVER buy another Triumph because of their dealership network. Hands down, The worst dealerships I have ever had to do business with. Its a damn shame, because they make some nice rides but the dealerships make me never want to buy another one, at least not a new one where I have to do business with them.
@@EblingFx yea I’m “browsing” right now and keep getting reminded of this experience… they have such cool bikes tho
Dude. I’m sorry but you got screwed big time! Don’t do biz with those guys ever again. Go Japanese and you won’t regret. If you like your Trident, go MT07, Hornet or GSX S8. You won’t have issues and you’ll have peace of mind!
Hate to say it but you were scammed. You ride your bike in, never had an over heating issue. Just to come back after finding out the bike is over heating! I would have been furious! Good for deciding to leave that dealer alone!
You have a horrible dealer. Have had to bring my '22 T660 in for warranty work a few times and have never had any issues.
My bike overheated 2 days after delivery. 2 DAYS. Anyway the dealer took care of it for me in under an hour. It was the fan.
Glad they fixed it for you! How do you like your bike now?
@@halohalohikers3571 love it.
This is wild! Have you tried calling Triumph customer service?
Yea they said ultimately it was up to my local dealership.
shady ass dealership. My yearly service for my trident is only ever $200 which includes a chain service and checking of all consumable parts.
The fact it took four hours is an immediate red flag for a job that would take one hour. They have stiffed you because of the aftermarket exhaust over something they have definitely caused during the service. No doubts. I would not let this lie. Get on and give Triumph hell. They will be appalled at this as it’s giving their reputation a hammering. A great bike spoiled by an absolute shite dealership.🇬🇧🇬🇧
How does an oil change take four hours?
They might have been busy but a fan assembly 22 days to fix?
426USD for oil change and filter, 5 minute job.....OUCH! I guess you didn't do it yourself because you wanted the Triumph stamp in your service book? What a con.
It is clear that after market parts void the warranty, pretty standard clause on any motorbike. They have you over a barrel, so to speak!!! With that said it does leave a bitter taste in the mouth.
I would contact corporate, what they are doing is absolute b*******. It is also against the law to deny you that warranty work. You should ask for the money back for your extended warranty.
Four hour for a oil and filter change it would one hours labour and £200 in the uk you have been rip off not nice😢
… people need to learn how to throw a fit… honestly if they tried to stick me with that bill, I would’ve had a nuclear meltdown. That goes double because everything was gravy before you took it in and had the oil change so who knows what they did to your bike. What I would suggest you do is file with the federal trade commission because that should’ve been covered under warranty. No question about it.
200€ in Portugal
Definitely write a letter to triumph USA and demand your money back!!!
Thanks for helping me decide to not purchase a trident and get a mt07 instead
Something is fishy here.
You drive in no problem, drive out and this. RED FLAG$$$$$$$$$$$$$$$$
My guess is they unplugged or broke the connector to the fan. See you in court.? Kinda fishy 10 min. down the road, with no issue before!
This the only reason id only would buy a japanese bike that i can do my oil changes my self and minor services without the need to take to dealer and get overcharged 😢 european bikes are high maintenance unfortunately
This makes me not wanna get a Triumph no more. I got a ninja 400 and thinking of getting this or a street triple but… nevermind. I guess i’ll stick with japanese brands
they Rob you bro. probably the tech who work on the oil change. much better to always have eyes on your bike. you'll never now. i dont have trust issues but if you really love your bike you should look after it for time to time whileyou are at the store.
my cents.
4hr oil change for $400 👀👀
And 15 minutes after leaving the service the bike over heats. I daily ride the bike and never once had any high temp scares until I took it in that day.
Having that kind of problem right after having it serviced? That's a lot of coincidence... 🤐
damn triumph ..feeling sad for you man
This is absolutely pathetic @OfficialTriumph - Disgrace of service and charging. If a customer rides their bike out of a SERVICE and it immediately malfunctions, it's on YOU. You either didn't service comprehensively or you broke something. This guy isn't ranting at all. If it was me, there would have been a physical fight. GET YOUR HOUSE, AND DEALERSHIPS, IN ORDER.
#TriumphMotorcycles
Hmm sounds fishy 😡 they probably messed it up doin the oil change
I just had my Royal Enfield 650 in for an oil change and valve adjust for 130 euros.
Sounds reasonable! I just recently saw a royal enfield in a tan and military green that looked really sweet. Cool bikes.
Mate, you got scammed.
How in the fuck can an oil change be over 400 dollars???
It is a spin on filter.
Blasphemy right??
Took 4 hours for a simple oil change??? Fxxking $318 for a labor?? I'm gonna stay away from Triumph...
And he didn’t get his bike back for almost a month for the fan assembly. I be kissed if I went in expecting an oil change and didn’t have my bike back until a month later because of something they broke.
😂😂fan assembly…they yanked ur chain.
Triumph are you watching
4 hours for a oil change lol i wouldnt be going there again
Wow they screwed uou and i eouldnt of paid a fine except to a lawyer.
Buy a Moto Guzzi. Anybody can do their own service. Very easy. Never look back.
YOU OWN A MOTORCYCLE YOU CAN SERVICE IT ALL YOURSELF ACCEPT FOR THE VALVE CHECK.
Sell that bike! What a shame!
Thats a scam......
Stealer dealer.