Customer Damaged and Repaired Porsche Before Returning It
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- Опубликовано: 20 окт 2024
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Who knew I'd have another first, just when I thought i'd seen it all, it just took one bad customer to come in and remind me how much fun this business is.
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I also own a business and I’ve learnt a long time ago once you have a customer that is constantly haggling about price you’re best to walk away while you’re still ahead ..!!!!!!
That is interesting. I grew up knowing haggling somewhat is okay. Except with company to company orders it is called a negotiation.
If you dont negotiate you are not a good businessman and I wouldnt do business with you.
@@Chris-hw4mq ok boomer
@@thegaslightneverends I gues ok whatever boomer means
@@Chris-hw4mq take a guess.
What a bum. He should’ve just rented a Corolla.
Planes, Trains, and automobiles.."ive got $6. and a Casio" ...."Have a good night sir"
No way bro, not at $39 a year! How about $35?
And I get to keep the gas that's left in the fuel tank. And the floor mats.
Wow I cant imagine finding a d-bag in North Jersey!
You are right, one? No way, multiple of them? Yeah that's quite common
@@ErnestoPicazo92 a group of muscle heads lmao
Same here, its unbelievable lol
That’s no surprise… That’s Jersey for you.. They drive like a bunch of a$$holes! I’m actually surprised it was only a wheel and tire damage!
A chef I worked with said "the customer is always right until they're wrong..."
The original sears and roebuck catalog started this. It was "the customer is always right, until the customer reads fine print, and at that point the customer will realize they are almost always wrong"
That's the gist of it
As someone who works in customer service you are correct. The customer is not always right however the HONEST customer is always right.
While it's easy to appreciate taking the initiative, I think it's reasonable to assume he probably also hassled the wheel repair guy on price and the wheel repair guy probably half-assed the repair based on that alone.
Today, Mr. Spaghetti is upsetti that someone tried returning burned meatballs with extra sauce.
I literally almost died choking on a donut hole reading this thanks for the memory 😂 pro tip. Don’t read robs comments and eat food at the same time.
I was worried the spaghetti comments were dying off! Thank you good sir
@@TheOrderOfN wouldve been poetic choking on a meatball
splaff
'It was probably the most amount of effort I've ever put in my life to make $800'
Workers on minimum wage: *cries*
to be fair thats 800$ gross, minus labor, the tire, the big warehouse, the expensive car, employees
Looks great Rob! Best of luck in the new home, wishing you many happy comfortable years at home!
Nobody:
Ferretti: this is why renting out cars sucks lol
@@kruleworld it seems very tough, not for this salary man lol
This isn't a everyday thing I own a small 6 car rental fleet. Rob being a bit dramatic. The repair was good, just not perfect. How often do you touch your wheels ?
This guy STUNK. I love that.. can't tell you the last time I heard that. Should've stuck with the 495 slick bugga.
A tour of the cars in your warehouse would be awesome.
Also known as a 'tire kicker', these types are best avoided altogether in life.
I love that bedroom...that's a master suite.
looks like a mental hospital with all that white
The moment they screw you, they become the business and you are the customer losing money. Sorry to hear this Rob
Ever since I watched Rob, that was when I know relaxing shared frustration is a thing. 😅
I bet you he did not damage the wheel but he swapped it with his damaged wheel from his car.
He said it's a $200 fix he spent more than that to rent the car.
@@christian3050 rob got the wheel with the damage and the $200 hack job repair.
The customer got a pristine $1,500 wheel and insurance paid for most of the rental fee.
@@jaxturner7288 oh I see 👍
What makes you assume this? Did I miss something in the video? You're saying the renter already owns the exact same Porsche? And in order to fix his damaged wheel, he rented another porsche to steal/swap a wheel from?
@TheENofficial I can see it both ways but why would it take 2 hours to switch out a wheel and why would he wait 2 days to have it done?
Check the alignment may have a bent tie rod etc...
Dang, the tire damage seems like something you'd spot inspecting upon return but still a shitty move after that kind of haggling hassle
there is a saying in retail from long ago that Rob reminded me of, sometimes you have to fire the customer, it means their not worth the pain and aggravation for the sale.
Thats the wheel off his personal car. He stopped to have it swapped at the tire shop.
Would the tyre shop even do that? This guys brings up another 911 and says “yeh just swap them two wheels around”. If I was the guy at the tyre shop I’d be very suspicious of that. All Rob would have to do is take the car back to the tyre shop and asks a couple of questions.
@@ShanesAutos rob lives in NY/NJ .. you’ve obviously never been to places like Perth amboy, Paterson, hunts point , LIC etc ...
@@ShanesAutos bro the tire shop sells use tires, they don’t care about anything but their money.
are porsche parts serialised to the car they are fitted to? also check the tyre manufacturing date.
I remember when some guy took his brand new michelin tires and swapped them with some shitty ones lol
Congrats on 800,000 Rob!!! 🎉🎉
The painting in the background is amazing
Rob’s room is so nice! I bet that mattress feels amazing!
go and try it with him....
All these fancy cars and my eyes are on that beautiful Sonata N Line.
I wonder if the suspension was damaged from whatever he hit.
Eh maybe an alignment
I doubt he hit anything on the rental. Remember customer started with his car is in the shop..... let ya imagination do the rest
Probably was just a pothole, nyc got some craters
every time rob makes one of these videos about a customer costing him a few hundred on repairs for damages they cause during the rental he makes what the repair costs and more i love it haha he ends up making out good
I Always learn something new in every video. When something pops out of left field, I think. How would Rob handle this 👍👍
Glad to see this type of content again
I love the customers that haggle then put down a Black Card !
October in Scotland? Brave man I the customers have experience driving in the rain.
Man this guy will advertise anybody that sends him money or free stuff that's why I appreciate hoovies garage Tyler has promoted maybe one item since he's been on possibly two keeps and that automotive website to buy cars
Can’t unsee the joins on the tiles above the fireplace.
Rob that master looks dope, just cant get ANY poop anywhere.
You americans build beautiful homes, your home is absolutely beautiful.
House is coming along beautifully
Master bedroom.... CLEARLY the best spot in your house, Rob. Well done.
Check the undercarriage for damage
The customer is always right pertains to: in what products or services they want to buy. Meet the demand and offer your service.
Rob, personally I would recommend you replace the tire too, if I'm dumping $500/day on a rental and I saw that tire, I wouldn't be happy. But then again, me spending $500/day on a rental is a lot of $$$ to me.
oh smasho
Love that fire place.
Atleast he tried to fix his issue
The customer is always right?
Nah that’s just a business saying to keep them coming back.
Most time they’re dead wrong but u got to put on a smile.
TV’s are poorly placed. To high. Problem with fireplaces
Yeah if I surprised my wife with a bedroom remodel in our home and the room was split like that, let's just say divorce would be the easy way out.
Yep, can't put a big screen over my fireplace because it would be ridiculously high.
Why dont you stamp RENTAL on the inside of the wheels? tire shop might not want to get sued after seeing that
0:20 *So that's where all the action happens?* 😂😂😂
I would check with the tire shop and determine what work was done ASAP
*Super Easy like Mamma Mia in Palermo* 👍
Dang, first a Harry track-day video from Homebuilt by Jeff and now a "Porsche damage" story video by SuperSpeeders? A cornucopia of video-watching pleasure!!!
PS I had a BMW 5 series station wagon rental in Germany where the douche-nozzle before me tried to plug the run-flat tire unbeknownst to the rental agency. Jerk cost me a good day in Stuttgart fixing that damn tire. Less Weizenbier time is NOT GOOD!
Don't be jerks - do the right thing!
Congrats on the 800k subs rob.
I would bet he has the same car with the same wheels. And he brought it to them to swap your OEM wheel with his wheel that was refinished. And swapped your tire. What a jerk.
Why spend that much money on a rental to do all that when he could've just gotten a much better refinish? He had the car for 2 days, that's $800. Plus labor to swap. Plus cost of refinish. That financially makes no sense. And there were a bunch of tire options on 991 911s like this one, it's a game of luck to find one with the exact tire. He definitely curbed the shit out of that wheel probably by slamming into the curb, got scared thinking he may have also damaged a control arm or suspension, and wanted out ASAP.
Have you checked the price of a OEM 911 wheel like what is on the car?? 800+refinishing= still cheaper than the dealer. If he was worried about crashing car, that’s why you have insurance. Why do you think the guy tried to get the price of the rental down so low. He already knew how much it was for a OEM wheel.
Hey, Robbed Ferretti here.
Sorry to hear Rob. Some customers just suck.
The customer is not always right and a good business owner/manager stands up for their employees when the customer refuses to be wrong.
Rofl "I've fired you as a customer"
You seem like such a reasonable person...people suck.
Helix is great i have back problems and it works the more you sleep on it the better it gets
As your gut told you some "customers' are just not worth it , leaving something parked, not doing a repair for them or not selling it to them is sometimes the best course. I hope you write a book someday about all your rental experiences.
Exotic rental companies should have a stink list. That all companies have access too. "Do not Rent" and the company that rented it to them. We do this in Kelowna, BC. about house renters. Our list is 1000 names long. And you must be a landlord in order to be on our site.
The master bedroom is 🔥
7:50 "When my employees were delivering the car, the time they spent *sucking* my employee"
How much did you charge him for that? You expanding your business?
Looking good man!
So anyone else think he sounds like Ralph Machio? Lol love the channel
Today Mr. Spaghetti explains why you don't rent vehicles to Chef Boyardee.
SpaghettiOs with meatballs
Finally at 800K
This reminds me of a time I rented a bike, 500mi away from the place I rented, went over a lip a tad too tall and it managed to pull the kickstand spring off (the spring that holds the kickstand to the frame). Couldn't exactly ride a bike 500mi with the kick stand dragging and I wasn't about to AAA a bike 500mi, so I had some rando on the side of the road help me duct tape the stand to the frame with me on the bike, then I rode to the dealership, ripped the tape, bought the spring, borrowed a pair of pliers from the dealership, wrestled on the ground with it in the parking lot for 20 minutes, then finally got the spring on the bike, and that was that.
I wasn't a dick to anybody and I returned it exactly as I gave it, but was definitely a repair on a rental vehicle, haha. I was only out $15 or whatever and a few hours of my time, beat the hell out of all the other options.
That guy sounds like a cheap dirtbag all around. I'm guessing these people are common in the exotic rental business.
That S500 Grand Edition though 😍
Bedroom looks amazing, omg
That’s a beautiful Alfa in that green colour
Imagining him at the wheel shop haggling with them over the repair price too.
Take a drink every time rob rubs his eye.
well that was 9 minutes of my life i will never get back thanks rob
What are those 2 wedges that come in the edge of the ceiling above the bed and bathroom wall?
My guess: pipes or something runs through there and this was an aesthetic ceiling bulge design.
Today Mr. Spaghetti tells us about someone who argued about the cost of the rigatoni and then tried to send it back to the kitchen with different sauce.
Did the customer's name end in Stein or have a precious metal in it? I bet he tried to dick the wheel shop down in price too.
Paterson NJ!!! Riverside!!!
"Customer damaged and repaired car"
Good to see customers are renting his cars again.
Superchat Friday will be for the "fix the wheel fund"
Any thoughts on the Brendan Khuri crash in Beverly Hills?
While I was working at a body shop my boss had us fix a rental that his wife was driving at the same time we were fixing her daily driver! I'm sure she was having a bad week of driving.
The lack of drapes would freak me out 😅
Nice room though!
I don't how you can handle all of this issues with the customers!! this is nerve wracking job.
I know it won't make a difference but you should get in touch with the tire shop and see if they have had any "difficult" customers recently.
It looks fine to me. You should be glad he already got it repaired.
He complains about everything
Right right.. you aren't going to do anything about the wheel. It looks fine as is and you know it.
dude.... niiiiice master bed and bath
Got the same bed and night stands from wayfair. Don’t get a putty mine chewed the crap out of the trim on the legs. Ha ha
Sketti TALK ABOUT THE RPM ACT!!!
i love your stories
The bell rang very early with this guy ….trust your gut ..when the bell rings this loud next time hold firm on your dealings ...you put them in place for a reason , a probably well calculated and thought out reason. We never need these kinds of idiots ..cheers
If you made Mr. Spaghetti shirts I’d buy one👍🏽
You’re from north jersey?? That’s dope!!
Ever consider having the area exotic rental companies share a black ball list of customers?
And the problem with that is everybody be suing you for defamation of character blah blah blah
The customer is always right, even when they're not, that is, of course, until the transaction is over. 🤣
that really sucks. how do you know that's the original wheel? would you notice if someone was swapping parts? has that ever happened?
Thats when you name & shame that turkey, what's he going to do? Rj in Oz
Hey Rob,
Which speakers did you fit in the bedroom ceiling?
You using Sonos amps?
he didnt wanted to get charged 100k for a wheel and paint
Rob, remember what you said way back, when someone says"I don't drive like that”, beware. I think if that question would of been asked and should of been asked this rental would of been DOA.
How about the alignment did that get messed up also?