I just got off the phone with HP customer service after 1 hour and 15 minutes trying to resolve this same exact issue and was told that there is no fix and that I need to buy a new printer. This guy was able to tell me the issue in 1 minute and 44 seconds. THANK YOU!!
Removed the old gear and installed the BCH for a HP OfficeJet 6968 and for several minutes the printer cartridge moved back and forth doing a maintenance until the new gear eventually fell off again and got the carriage jam error message. Spent way too much time and effort. Will be tossing the printer and getting a new one, but appreciate the video and did enjoying "trying" to fix it rather than putting in a landfill.
You are the only one who offered this kind of solution. All HP sources said to check for paperjam and remove/reinsert power cord...useless, lazy idiots. Thank you Kevin.
Thanks for sharing this!!. I opened up the right side door and was able to see the cartridge compartment and a little gap to the gear. In my case the gear had a crack and it was halting the moment of the cartridge and the bottom gear. I used a little pin to push the gear in and start the printer. Once the cartridge moved I immediately switched it off and was able to access the gear. Used a soldering tool( you can melt it with a ball pen nib) and melted it a little bit and voila it worked!!!
You are awesome - thank you for showing me exactly what to fix and how to fix it! And the tip on the website that we can use to buy the part and tool we need. Man, you are the best.
Well kevin we have 3d printed a few to fix this problem, we have done it in both the 6968 and the 9010, 9020 series of printers. I didnt know that you sold the gears though. HP is so smart that they change the size of the gears ever so slightly so you had to get diffferent gears to solve the problem.
I have an issue with my printer that is similar, in its symptoms at least. That gear is there and if I manually turn the wheel the tray moves backwards and forwards without a problem. This allows the print head carrier to move side to side. However, if I leave the printer to do this, I get an error saying there is a printer error/jam. I'm certain it's something to do with the carrier not being allowed to move unless I do it manually. Any ideas?
Realizing this is an older comment, I wanted to come here today and relay a story about what happened to me with the same errors you had. In addition to checking Kevin's gear issue, there are other things that may cause the carriage jam and paper jam errors to pop up on the screen. When these happen, they will not fix themselves. Something needs to be done. Either paper needs to be found and removed, the gear needs to be replaced, or a sensor needs to be checked. Note that when an error (paper or carriage jam) pops up, the printer is sending a notification to the computer chip that one or more of the drive wheels or rollers are not moving. Those wheels and rollers are all mechanically connected to a movement sensor somewhere inside the case. If the sensors aren't seeing movement, a jam error appears. There are three sensors that are easy to see and get to when the top cover with the ten screws are removed. There is one larger one (about 2" in diameter) on the left side to the right of the main printed circuit board near the bottom of the case. It is mounted to the left of a white gear that runs the main drive roller you see when the ink carriage is to the right. The drive roller is mostly grey in the middle, and chrome colored on the left side where the gears are attached. That white gear also has a rubber belt that turns it. It is directly in line with, and below, the thin cartridge position sensor strip I talk about in the next paragraph. It is a very thin clear round disk with dark markings on it. It spins when the left gears spin. You need to make sure that clear disk is in the slot inside the sensor reader. The sensor reader is below the thin disk on a printed circuit board. In my case, someone, or something, caused that sensor disk to become lodged outside the sensor. I didn't get the printer new, and it didn't work when I got it, so someone else may have worked on it and put it back together wrong. But I did have all kinds of jam errors. Having that clear disk outside of the sensor would tell the printer computer chip that something was not moving and jam errors would appear. The second sensor is the one that reads the position of the ink cartridge carriage tray. It is a long (about 12") and thin (about 1/4") almost clear strip and it runs from left to right behind the ink cartridges. There is a sensor reader that this strip fits into on the ink carriage. This thin strip must be positioned inside the reader for it to operate correctly. If it isn't, the ink carriage will slam to the right very quickly. And because the sensor isn't seeing the correct movements from the carriage, you will get carriage errors to appear and the carriage will be locked to the right side. The strip has markings on it. On the right side of the strip there is a triangle and a round dot in black. The triangle should point backward when installed correctly. The third sensor, and the one which is least probably the problem, is the sensor on the upper right side rear, on the inside and to the right of the paper travel path. This sensor is underneath an about a 1" square printed circuit board. It spins when the cartridge cleaner process is in action. Make sure the thin disk is positioned inside the sensor. This one will probably be ok. The other two need to be checked. The problem this sensor will indicate will be if the cleaner module gets gummed up with ink and prevents its movement. Eventually, that module will need to be removed and cleaned to make sure that sensor disk is free to move. So like I said, in addition to checking the other things Kevin mentions, make sure you check these sensors. I messed with mine for a long time (weeks) before realizing two of them were not in the right places. Once fitted properly, I was able to get a non-functioning jam error-laden printer (HP6978) back in business. Good luck with yours.
@@HD24680 I checked all 3 sensors. Everything looks fine. It is a new printer not a refurbished one so nothing was out of place. Any other ideas? The carriage keeps stopping in the middle of the printer and saying remove jam. The sensor/tape on the carriage is in place so any other ideas?
Same problem I followed your excellent directions, took the gear off, cleansed it, and put it back on the way you said- the same problem, carriage stuck to the right any ideas?
Thanks, I got the new gear from BCH which the original was cracked. I installed it back into my OfficeJet Pro 8028. BUT, I still get the carriage is still jammed. It keeps jamming in the same place. Do you think I need to install a new driver or open it back up again to see if there is anything obstructing the carriage? Help!
This solution alllmoost worked for me. Once I plugged in and restarted the printer the cartridge moved as it should. It even slid to the left twice. But after that it got stuck on the right side again. To me I don't think any gears are broken or it wouldn't move correctly at all. So I don't know what else to try. Any suggestions?
@@michaelbird1485 Shortly after i posted this..I had given up.. My husband ordered me a new printer already. I put the lid on .. screwed everything back in. Then I thought well I’m just going to reset to default and do a printer head alignment. And if that doesn’t fix it. Screw it! I’ll have a new printer on the way. And low and behold.. after a lot of whir’s and gur’s coming out of the printer..the screen went back to normal! No errors, no paper jams. So I said .. what the hell.. let me try to print something. And Voila! It printed! I had my printer back! I quickly called my husband to cancel the order. And he did. Happy Ending! Hopefully this will work for you too.
Thanks for subscribing! If it can go back and forth a few times, the gear is okay, and just resting on the right (not stuck). Try to clear out any old print jobs, and restart the printer and computer.
Yes, I did. Found the gear cracked. Bought the gear, reinstalled it, & still jams up. It looks like the printer is off sync. So, just the gear alone won't fix it. It sounds like a lot of people are having this issue. Mine is a HP Officejet 8028. Did you get yours to work?
Hello, (sep 2023): i took apart my HP 6978 w intent to replace the CMOS battery 2032 to see if that would make the printer print.. After changing the battery and putting the printer back together, the screen on the panel was blank with a white background but no menu. I removed the new battery and replaced it with the old battery by taking the printer apart a 2nd time. Again, the panel displayed a blank white screen. I played w buttons and checked ribbon cable connections but nothing. I replaced the old battery w another NEW 2032 battery by dismantling a 3rd time. After putting it back together, and making sure that the ribbon cables were correctly put back together, the panel is still displaying a white blank screen. Is there a reset button on the back of the panel or anywhere after changing the CMOS battery? Any help from anybody would be appreciated. I can scan using the computer software and that works. If i try to print a report from the pc hp 6978 software, I a get a "device is busy" message. Apparently, the menu is hung up after connecting the power on. Any ideas?????
I did all this and followed the steps to reset the ink bed all the way back but when I turn on my printer it slides back then forth then back and then it gets stuck on it again???
Thank you for your video. HP has been unable to solve my problem because my warranty has expired.The only problem is that this gear costs a minimum of $16, or about 10% of the price of the printer. We can see that HP and its subcontractors really don't care about us.
HELP....Like your video my gear was broken. I bought the part for my HP 6968 from you on Amazon. Followed install instructions, even waited till next day. It powered up, made some noises then I got the same error! My new gear is missing... can't find it anywhere and can't do a return to Amazon for refund! HELP!!!!!
I followed your video and unstuck the carriage, but the carriage keeps getting stuck when I turn the printer back on. I took out the gear and it looked fine, I cleaned it and reassembled, but same problem occurs
I had the same problem, fixed the gear. Cleaned the printhead, bought a new cartridge and everything. The printer "works" again at least it is moving, but every page I print comes out as a blank empty page. Anyone had the same problem? I don't know what to do
![HP Officejet Pro 6968 How To Clean/ Unclog Printhead - [NOT PRINTING BLACK OR COLOR FIXED]](/img/1.gif)
I just got off the phone with HP customer service after 1 hour and 15 minutes trying to resolve this same exact issue and was told that there is no fix and that I need to buy a new printer. This guy was able to tell me the issue in 1 minute and 44 seconds. THANK YOU!!
You are welcome 🤗
Removed the old gear and installed the BCH for a HP OfficeJet 6968 and for several minutes the printer cartridge moved back and forth doing a maintenance until the new gear eventually fell off again and got the carriage jam error message. Spent way too much time and effort. Will be tossing the printer and getting a new one, but appreciate the video and did enjoying "trying" to fix it rather than putting in a landfill.
I found the broken piece!!!!! Just ordered the replacement. Hope it’ll fix the issue tomorrow! Thank you for the great advice!!
The wheel fell off on mine. I was able to retrieve it without taking the screws off and push it back on. This did the trick. Thanks!
You are the only one who offered this kind of solution. All HP sources said to check for paperjam and remove/reinsert power cord...useless, lazy idiots. Thank you Kevin.
Thanks for sharing this!!.
I opened up the right side door and was able to see the cartridge compartment and a little gap to the gear. In my case the gear had a crack and it was halting the moment of the cartridge and the bottom gear. I used a little pin to push the gear in and start the printer. Once the cartridge moved I immediately switched it off and was able to access the gear. Used a soldering tool( you can melt it with a ball pen nib) and melted it a little bit and voila it worked!!!
Purchase 1 and a spare of the part shown from your website. My HP 6978 is now working like it did day one. Thank you.
Great to hear!
I have the same type. Can you please tell me the part number? My HP is 6978
You are awesome - thank you for showing me exactly what to fix and how to fix it! And the tip on the website that we can use to buy the part and tool we need. Man, you are the best.
Hp as always showing us that every day they get better at making things worse.
They are a disaster!
Greetings.
Greetings! Thanks for stopping by!
😂
Thank you! I couldn't get that carriage to move for nothin'! Got it fixed.
Same
Thank you. This is just as helpful as the video about factory resetting. One of these will have to work!
Well kevin we have 3d printed a few to fix this problem, we have done it in both the 6968 and the 9010, 9020 series of printers. I didnt know that you sold the gears though. HP is so smart that they change the size of the gears ever so slightly so you had to get diffferent gears to solve the problem.
Yes, that's how we come up with this heating solution, so it can fit tightly after cooling down.
Thank you so much. I ordered the part from you and was able to fix my printer.
Glad I could help
You are the best!!! Because of you I saved money!
I have same problem but after fallowing steps. It always stuck
Thank you so much! i encountered this error, and was able to use your advice to be able to remove the ink cartridge!
I have an issue with my printer that is similar, in its symptoms at least. That gear is there and if I manually turn the wheel the tray moves backwards and forwards without a problem. This allows the print head carrier to move side to side. However, if I leave the printer to do this, I get an error saying there is a printer error/jam. I'm certain it's something to do with the carrier not being allowed to move unless I do it manually. Any ideas?
Same issue I’m tossing the whole thing. 4 hrs wasted
Realizing this is an older comment, I wanted to come here today and relay a story about what happened to me with the same errors you had. In addition to checking Kevin's gear issue, there are other things that may cause the carriage jam and paper jam errors to pop up on the screen. When these happen, they will not fix themselves. Something needs to be done. Either paper needs to be found and removed, the gear needs to be replaced, or a sensor needs to be checked.
Note that when an error (paper or carriage jam) pops up, the printer is sending a notification to the computer chip that one or more of the drive wheels or rollers are not moving. Those wheels and rollers are all mechanically connected to a movement sensor somewhere inside the case. If the sensors aren't seeing movement, a jam error appears.
There are three sensors that are easy to see and get to when the top cover with the ten screws are removed. There is one larger one (about 2" in diameter) on the left side to the right of the main printed circuit board near the bottom of the case. It is mounted to the left of a white gear that runs the main drive roller you see when the ink carriage is to the right. The drive roller is mostly grey in the middle, and chrome colored on the left side where the gears are attached. That white gear also has a rubber belt that turns it. It is directly in line with, and below, the thin cartridge position sensor strip I talk about in the next paragraph. It is a very thin clear round disk with dark markings on it. It spins when the left gears spin. You need to make sure that clear disk is in the slot inside the sensor reader. The sensor reader is below the thin disk on a printed circuit board. In my case, someone, or something, caused that sensor disk to become lodged outside the sensor. I didn't get the printer new, and it didn't work when I got it, so someone else may have worked on it and put it back together wrong. But I did have all kinds of jam errors. Having that clear disk outside of the sensor would tell the printer computer chip that something was not moving and jam errors would appear.
The second sensor is the one that reads the position of the ink cartridge carriage tray. It is a long (about 12") and thin (about 1/4") almost clear strip and it runs from left to right behind the ink cartridges. There is a sensor reader that this strip fits into on the ink carriage. This thin strip must be positioned inside the reader for it to operate correctly. If it isn't, the ink carriage will slam to the right very quickly. And because the sensor isn't seeing the correct movements from the carriage, you will get carriage errors to appear and the carriage will be locked to the right side. The strip has markings on it. On the right side of the strip there is a triangle and a round dot in black. The triangle should point backward when installed correctly.
The third sensor, and the one which is least probably the problem, is the sensor on the upper right side rear, on the inside and to the right of the paper travel path. This sensor is underneath an about a 1" square printed circuit board. It spins when the cartridge cleaner process is in action. Make sure the thin disk is positioned inside the sensor. This one will probably be ok. The other two need to be checked. The problem this sensor will indicate will be if the cleaner module gets gummed up with ink and prevents its movement. Eventually, that module will need to be removed and cleaned to make sure that sensor disk is free to move.
So like I said, in addition to checking the other things Kevin mentions, make sure you check these sensors. I messed with mine for a long time (weeks) before realizing two of them were not in the right places. Once fitted properly, I was able to get a non-functioning jam error-laden printer (HP6978) back in business. Good luck with yours.
@@tania196
See my response below if you haven't already tossed it.
@@HD24680 I checked all 3 sensors. Everything looks fine. It is a new printer not a refurbished one so nothing was out of place. Any other ideas? The carriage keeps stopping in the middle of the printer and saying remove jam. The sensor/tape on the carriage is in place so any other ideas?
Same problem I followed your excellent directions, took the gear off, cleansed it, and put it back on the way you said- the same problem, carriage stuck to the right any ideas?
Thanks, I got the new gear from BCH which the original was cracked. I installed it back into my OfficeJet Pro 8028. BUT, I still get the carriage is still jammed. It keeps jamming in the same place. Do you think I need to install a new driver or open it back up again to see if there is anything obstructing the carriage? Help!
This solution alllmoost worked for me. Once I plugged in and restarted the printer the cartridge moved as it should. It even slid to the left twice. But after that it got stuck on the right side again. To me I don't think any gears are broken or it wouldn't move correctly at all. So I don't know what else to try. Any suggestions?
I have the same problem
@@michaelbird1485 Shortly after i posted this..I had given up.. My husband ordered me a new printer already. I put the lid on .. screwed everything back in. Then I thought well I’m just going to reset to default and do a printer head alignment. And if that doesn’t fix it. Screw it! I’ll have a new printer on the way. And low and behold.. after a lot of whir’s and gur’s coming out of the printer..the screen went back to normal! No errors, no paper jams. So I said .. what the hell.. let me try to print something. And Voila! It printed! I had my printer back! I quickly called my husband to cancel the order. And he did. Happy Ending! Hopefully this will work for you too.
@@ln1250 how? The error won’t allow any commands.
Thanks for subscribing! If it can go back and forth a few times, the gear is okay, and just resting on the right (not stuck). Try to clear out any old print jobs, and restart the printer and computer.
I have the 6978 version and the gear is worn down, but you never mentioned the part number.
Thank you for subscribing to my channel. It's the same thing as other 69's. No pun intended.
What size screw driver did you use for this I’m having trouble with going screws out
Hi Kevin my HP8020 cartridge is jammed. Does it also mean that the gears are broken and I have to open up the printer/scanner panel to fix the gear?
Yes, I did. Found the gear cracked. Bought the gear, reinstalled it, & still jams up. It looks like the printer is off sync. So, just the gear alone won't fix it. It sounds like a lot of people are having this issue. Mine is a HP Officejet 8028. Did you get yours to work?
Great video, thank you for the help!
Hello, Gentleman! Thank you so much about this solution. Do you ship to Brazil?
Can you help me with putting my printer back together I took the bottom half of the printer apart now I can't figure out how it goes back together
Thank you for subscribing to my channel. It will be hard to do it over the internet.
Thank you so so much🎉🎉🎉 you're the best
What's the name of the part to replace?
Paper feeder gear, make sure to match the gear with the type of printer you have
Hello, (sep 2023): i took apart my HP 6978 w intent to replace the CMOS battery 2032 to see if that would make the printer print.. After changing the battery and putting the printer back together, the screen on the panel was blank with a white background but no menu.
I removed the new battery and replaced it with the old battery by taking the printer apart a 2nd time. Again, the panel displayed a blank white screen. I played w buttons and checked ribbon cable connections but nothing.
I replaced the old battery w another NEW 2032 battery by dismantling a 3rd time. After putting it back together, and making sure that the ribbon cables were correctly put back together, the panel is still displaying a white blank screen.
Is there a reset button on the back of the panel or anywhere after changing the CMOS battery? Any help from anybody would be appreciated. I can scan using the computer software and that works. If i try to print a report from the pc hp 6978 software, I a get a "device is busy" message. Apparently, the menu is hung up after connecting the power on. Any ideas?????
I did all this and followed the steps to reset the ink bed all the way back but when I turn on my printer it slides back then forth then back and then it gets stuck on it again???
Thank you. I didn't see that gear hiding down below.
Glad to help
Thank you for your video. HP has been unable to solve my problem because my warranty has expired.The only problem is that this gear costs a minimum of $16, or about 10% of the price of the printer. We can see that HP and its subcontractors really don't care about us.
My cartridge is always stuck, I have the Same error notification but the gear is still there as it should be
Thanks for bein so informative 👏 🙏❤️😊
Bro this really help, gracias
Glad it helped
Excellent. Thank you.
You are welcome!
Unfortunately I got to move, but is still giving same error and won’t move 😊
HELP....Like your video my gear was broken. I bought the part for my HP 6968 from you on Amazon. Followed install instructions, even waited till next day. It powered up, made some noises then I got the same error! My new gear is missing... can't find it anywhere and can't do a return to Amazon for refund! HELP!!!!!
I followed your video and unstuck the carriage, but the carriage keeps getting stuck when I turn the printer back on. I took out the gear and it looked fine, I cleaned it and reassembled, but same problem occurs
Same
Thanks for subscribing! Have you checked if your timing belt (the clear plastic stripe behind the printhead carriage) is clean?
I had the same problem, fixed the gear. Cleaned the printhead, bought a new cartridge and everything. The printer "works" again at least it is moving, but every page I print comes out as a blank empty page. Anyone had the same problem? I don't know what to do
👍👍👍👍👍👍👍👍
Not golden shower guys
Canon mg 2540 is better than all hp's
does not solve it for a D110