Wow, what have I got myself into. Just need my end users to be able to open a ticket from a webpage. This is wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy more complicated that I thought.
I don't have a video about it but you can achieve this through Agent workspace. Here's a quick tutorial - support.zendesk.com/hc/en-us/articles/4408846470170-Redacting-ticket-content-in-the-Zendesk-Agent-Workspace
Hey Dominic, I have a question, I'm re organizing the knowledge base creating a few categories, I can see them on the admin role but not on the end user role, Am I missing something?
@@ancadraghici6079 I can try, but whatever I'd come up with will be pretty vague as I have Google for example and I'd encourage my users to log in with their google accounts. Do you think that will be useful?
@@ancadraghici6079 Hi Anca, thank you for the additional information. I'd like to clarify that this is not a trivial task. This is normally done by a developer. I'm sure you know this article: support.zendesk.com/hc/en-us/articles/4408883587226 This article contains the options for SSO, which are SAML or JSON token. The programming level for this is mid-high, which exceeds my skill set. This is the basic auth that I can enable from the admin www.evernote.com/l/ASSAaHHqBodMtJ0onNXiADjD2vYXDeHI6ac However, it depends on the SSO in your software. Your developer will know how to do if you share the article above.
Hi Ritzy, thank you for commenting, my availabilities can be found here calendly.com/dominiccx/letsmeet/ Please choose a day and a starting time for the call and I will automatically receive a notification in my email and calendar.
@@dominiccx Thanks for the nice in depth videoes. The general lingo is relaxed yet concise with a good sense of humor. Im sure these videos will be watched a lot as new customers join Zendesk!
@@madsbech1585 Thank you, I am very happy you say that as I was looking for this exact type of approach: concise yet relaxed with a dash of humour. I have received your call invite for next Friday. Looking forward to speaking to you.
Blueberry pie....very educative even a couple of months later. Absolutely following for life.
ahaha, yaaay, you made it, i'm so proud of you!
Blueberry pie as always great stuff
Wow, what have I got myself into. Just need my end users to be able to open a ticket from a webpage. This is wayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy more complicated that I thought.
Welcome to Zendesk, where I'm in my decade of experience and I'm still learning. I feel like a doctor..
Blueberry pie. nice work really
Haha, you did it, congrats!
@@dominiccx I'm just curious and want to see if your magic mouse will make it till the end.haha
@@mostafa.s.thabet it did😇
Hello Dominic, which ZD are you using for this videos please? Team Plane, Professional Plan or which one? Thank you!!
I was using the Enterprise but it's an older UI version. Nowadays it looks a bit different but functionality is still there.
Thank you for your reply :) Blueberry pie
@@dominiccx
@@user-pl3lo1tz5w You did it!
do you share a link with tutorials for how to archive customer attachments please
I don't have a video about it but you can achieve this through Agent workspace. Here's a quick tutorial - support.zendesk.com/hc/en-us/articles/4408846470170-Redacting-ticket-content-in-the-Zendesk-Agent-Workspace
I need help - trying to localize our zendesk help center to include other languages and having a difficult time - do you have video on that?
Hi Renee, i do have one here: ruclips.net/video/cTuUqmOrriw/видео.html
Hey Dominic, I have a question, I'm re organizing the knowledge base creating a few categories, I can see them on the admin role but not on the end user role, Am I missing something?
In order for a category to show up, it has to have at least a section and at least an article.
Woah! Thank you for the very fast reply and thank you for your help, you are the best on business!, subscribed and belled
Hello Dominic, do you have any videos on SSO's for end users?
No, I don't, but I will think about creating one. It's probably going to be next year. Enjoy the winter break.
@@ancadraghici6079 I can try, but whatever I'd come up with will be pretty vague as I have Google for example and I'd encourage my users to log in with their google accounts. Do you think that will be useful?
@@ancadraghici6079 Hi Anca, thank you for the additional information. I'd like to clarify that this is not a trivial task. This is normally done by a developer.
I'm sure you know this article: support.zendesk.com/hc/en-us/articles/4408883587226
This article contains the options for SSO, which are SAML or JSON token. The programming level for this is mid-high, which exceeds my skill set.
This is the basic auth that I can enable from the admin www.evernote.com/l/ASSAaHHqBodMtJ0onNXiADjD2vYXDeHI6ac
However, it depends on the SSO in your software. Your developer will know how to do if you share the article above.
Hi Dominic, how do I have a call scheduled with you, I might ve a project
Hi Ritzy, thank you for commenting, my availabilities can be found here calendly.com/dominiccx/letsmeet/
Please choose a day and a starting time for the call and I will automatically receive a notification in my email and calendar.
Blueberry pie
Blueberry Pie
You are a champion 🙌
@@dominiccx Thanks for the nice in depth videoes. The general lingo is relaxed yet concise with a good sense of humor.
Im sure these videos will be watched a lot as new customers join Zendesk!
@@madsbech1585 Thank you, I am very happy you say that as I was looking for this exact type of approach: concise yet relaxed with a dash of humour. I have received your call invite for next Friday. Looking forward to speaking to you.