How To Use Zendesk - Tutorial For Beginners

[@ma.antoinettegonzalez8256]

I agree with the commenters that this video is one of the best tutorial about zendesk. glad that I found this video.

[@IanDangerfield]

Thank you for consolidating all the training into a one stop shop to cover a detailed overview.

[@KKnosis]

Omgosh, this video is so meaty, I wonder how long it took the narrator to learn all of this? I hope he is making a ton of money.

[@davidl.422]

I am very very like this video to know how to use Zendesk. You gave a very clear explanation and sample. very very great video.

[@chaimaeeng470]

That was helpful, thanks. Is there anyway to make changes on triggers/shortcuts as an agent on chat live if we don't have access to this tipe of things

[@bhanumultimazza8805]

Awesome teaching sir

[@scottdclary]

Thank you!

[@tommilzsr8114]

new to zendesk and would like to understand the steps of all the good content above to
create a sales campaign

[@JonHull-zn6xb]

Scott - is there a way to add new leads from an excel doc into a existing smart list?

[@bimiuk4051]

How would you make it so all users Profile is pulled from AD so u have information for each user eg: departmnt, manager, job title etc

[@dorcasakpan6210]

So is it safe to say, agents are the company department heads for instance the accountant, project delivery team head and management?

[@Kathleen67.]

Is there a way to call a lead and click next for a new lead to open? Instead of having to go back to the main list and then open another? Is there a way to put an appointment on the calendar from the lead, instead of copying the address and then going to the calendar to add?

[@of1992]

Hello. Is there a way of having certain form show for certain organisations when they hit "Submit a request" in Zendesk guide? Thanks

[@anshulchugh568]

How do you create a glossary page on zendesk for customers to view?