My lifelong friend and I recently had a terrible experience at the Extended Stay America (Premium) in Sanford-Orlando. Our room was extremely hot, around 100 degrees, and was absolutely filthy. The floors were sticky, dust balls were everywhere, and we even encountered roaches. Which I took pictures of and recorded. The television was broken, and the customer service was appalling, both with the staff on duty and when we called customer service. When we complained, we were rudely invited to leave in a rainstorm at 10pm, to look for a hotel that would meet our standards of cleanliness, despite being two senior citizens and after a 12 hour drive. Instead of assistance, we were handed a mop and a spray bottle to clean the floors ourselves. We checked out immediately the next morning, only to be greeted by more ROACHES. I do not recommend this hotel to anyone. Our experience is completely in contradiction what I just watched. I would sleep in my car before I would EVER stay at an Extended Stay America.
My lifelong friend and I recently had a terrible experience at the Extended Stay America (Premium) in Sanford-Orlando. Our room was extremely hot, around 100 degrees, and was absolutely filthy. The floors were sticky, dust balls were everywhere, and we even encountered roaches. Which I took pictures of and recorded. The television was broken, and the customer service was appalling, both with the staff on duty and when we called customer service. When we complained, we were rudely invited to leave in a rainstorm at 10pm, to look for a hotel that would meet our standards of cleanliness, despite being two senior citizens and after a 12 hour drive. Instead of assistance, we were handed a mop and a spray bottle to clean the floors ourselves. We checked out immediately the next morning, only to be greeted by more ROACHES. I do not recommend this hotel to anyone. Our experience is completely in contradiction what I just watched. I would sleep in my car before I would EVER stay at an Extended Stay America.
I am sorry to hear about your experience