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Hotel Guest Management
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Добавлен 15 май 2020
Our goal is give hotel guest the experience of a life time and to give hotels the tools they need to double their revenue, streamline their operations, and increase reviews. Here we talk about increasing your hotels room revenue, hotel revenue management, hotel reviews, hotel digital marketing, hotel management, hotel operations, and more. We are here to make your revenues rise up once again.
The Darkside of the Hotel Front Desk
Hotel Front Desk is the place to be but their is a dark side to the hotel front office that they don't tell you about. In this episode we will uncover the darkside of the hotel front desk. #hotelmanagement #frontdesk #hotelier
Просмотров: 58
Видео
Hotel Housekeeping Mistakes They Don't Teach You
Просмотров 4221 час назад
Hotel Housekeeping Mistakes They Don't Teach You
Food and Beverage Management | Steve Turk | Hospitality Careers
Просмотров 56День назад
Food and Beverage Management | Steve Turk | Hospitality Careers
Hotel Credit Card Payment Processing | Jeffrey Horowitz | The Hotel Insider
Просмотров 7214 дней назад
Hotel Credit Card Payment Processing | Jeffrey Horowitz | The Hotel Insider
Hotel Employee Markert In 2024 | Hospitality Careers
Просмотров 4121 день назад
Hotel Employee Markert In 2024 | Hospitality Careers
Franchise Contract Disputes | Dr Jay Patel | True Hotel Leaders
Просмотров 7228 дней назад
Franchise Contract Disputes | Dr Jay Patel | True Hotel Leaders
My Place Extended Stay Hotels | Eric Myers | The Hotel Insider
Просмотров 5328 дней назад
My Place Extended Stay Hotels | Eric Myers | The Hotel Insider
How To Hire A General Manager, What Hotel General Managers Need To Know
Просмотров 230Месяц назад
How To Hire A General Manager, What Hotel General Managers Need To Know
Hotel Business Wisdom, How to Run Your Hotel Business Wisely
Просмотров 37Месяц назад
Hotel Business Wisdom, How to Run Your Hotel Business Wisely
Hotel Revenue Management | David Millili | True Hotel Leaders
Просмотров 46Месяц назад
Hotel Revenue Management | David Millili | True Hotel Leaders
Hotel Inventory and Purchasing, How to Lower Food Cost With No Headaches
Просмотров 124Месяц назад
Hotel Inventory and Purchasing, How to Lower Food Cost With No Headaches
Hotel Digital Marketing I Craig Carbonniere Jr | True Hotel Leaders
Просмотров 25Месяц назад
Hotel Digital Marketing I Craig Carbonniere Jr | True Hotel Leaders
Revolutionizing Healthcare for South Asians: Affordable Testing and Access
Просмотров 5Месяц назад
Revolutionizing Healthcare for South Asians: Affordable Testing and Access
Hotel Telephone Revenue | Nilay Patel | The Hotel Insider
Просмотров 284Месяц назад
Hotel Telephone Revenue | Nilay Patel | The Hotel Insider
Hotel Telephone Systems | Frank Melville | The Hotel Insider
Просмотров 62Месяц назад
Hotel Telephone Systems | Frank Melville | The Hotel Insider
How to Start a Podcast | The Modern Hotelier
Просмотров 52Месяц назад
How to Start a Podcast | The Modern Hotelier
Hotel Owners Health and Wellness | LPS Health | The Hotel Insider
Просмотров 712 месяца назад
Hotel Owners Health and Wellness | LPS Health | The Hotel Insider
How To Increase Hotel Reviews | Brandy Conner | The Hotel Insider
Просмотров 682 месяца назад
How To Increase Hotel Reviews | Brandy Conner | The Hotel Insider
Hotel Tech That Increase Revenue | Chris May | The Hotel Insider
Просмотров 982 месяца назад
Hotel Tech That Increase Revenue | Chris May | The Hotel Insider
Extended Stay Hotels In 2024 | Mark Williams | The Hotel insider
Просмотров 3813 месяца назад
Extended Stay Hotels In 2024 | Mark Williams | The Hotel insider
4 Ways to Focus on Yourself Every Day
Просмотров 933 месяца назад
4 Ways to Focus on Yourself Every Day
Hotel Rooms | How To Get Any Hotel Room You Want
Просмотров 633 месяца назад
Hotel Rooms | How To Get Any Hotel Room You Want
Economy Hotel Market | Rip Patel | The Hotel Insider
Просмотров 993 месяца назад
Economy Hotel Market | Rip Patel | The Hotel Insider
Balancing Family and Work as a Leader
Просмотров 73 месяца назад
Balancing Family and Work as a Leader
1031 Exchange for Hotels | Devash Ragha and King Jeremiah | The Hotel Insider
Просмотров 514 месяца назад
1031 Exchange for Hotels | Devash Ragha and King Jeremiah | The Hotel Insider
How to Buy A Hotel in 2024 | Omari Head | The Hotel Insider
Просмотров 1494 месяца назад
How to Buy A Hotel in 2024 | Omari Head | The Hotel Insider
Overcoming Capital Challenges in the Hotel Industry
Просмотров 254 месяца назад
Overcoming Capital Challenges in the Hotel Industry
These are great nitty gritty "operational" best practices to know at the ground level which comes with time / experience. I really appreciate this type of content because it helps speed up the learning curve in this department. It would be a great if you did a series on all the different departments and the operational best practices that you have found. Thanks for wonderful content Jordan!
Brilliant !!!!!!
I worked night audit 13-14 years. As you mention, you do see the good, bad and the strange! I can tell you too many freaky stories about the adventures of dealing with people working 11pm to 7am. Doing the daily audits can get a little monotonous but you do deal with many weird people. The worst were the hookers, drunk drivers, etc. and similar people from time to time. Do I miss it? NAH! That was a part of my life I'll never for get. I had 300+ rooms at my last hotel.
Please don't axe people,it's dangerous you could hurt someone
Lol
Please I need more like this 😍😍😍
Here you go, ruclips.net/user/livecbmB9oa-s4g?si=Yp8YPtLBxXsn6gQf ruclips.net/video/Ge7zZWr3ry4/видео.htmlsi=OiszO_FexT6P4Li8
Thanks for mentioning Reeco, Bruce, and Steve. We appreciate it, especially hearing it from an industry expert like yourself.
Our pleasure!
PERFECT. LET GODDESS DO THE DEAL.
Thanks
🎉🎉🎉👍🏻 ⚡
😀
🫡👩✈️🛳🏆
Thanks MR. JORDAN 🏨🏀🏆😊
Any time!
I disagree as a consumer
Genuinely great info! Thanks MJ of Hotels :)
You are welcome
This is actually super helpful even though it’s so obvious when you explain it I am now gonna start waiting to blow dry my hair until after the bathroom has dried.
Glad it was helpful!
I think culture has downplayed corporate so people don’t understand the benefits of learning in a professional business environment. However, if you understand systems and can add value to that system you are more equipped to lead as an entrepreneur.
I agree
So much wisdom!
Thank you
Black dude smug af you know you’re dealing with a narc
😅🤣😂
Nice tips. Thanks😊
Welcome 😊
Nice extrathings😊
Thanks 😋
I’ve been night auditor for three months now
Its a fun job that has its moments
Thanks Bruce!
You got it
This video really shines a light on how AI can revolutionize digital marketing. I recently discovered Myko Assistant, which offers deep internet searches and organized results through email requests. It’s proven to be more efficient than some other tools I've tried. Looking forward to leveraging these insights in my own work.
At first I thought you said: "what do you recommend for hotels that are French" 😂
Lol
No. He says LP (a). It's a genetic marker.
Correct
LP LDL, its cholesterol
This was the first time I heard of LPs
I was just thinking there are not enough podcasts out there
Yes we need one more lol
Very insightful content!
Thanks
cloud based pms… that would most certainly be opera. There isn’t another one worth mentioning that I know of. Anyone?
Mews is gaining a lot of ground,
Questions: Can you import the data directly from ONQ PMS reports? Or can that information be imported from an excel spreadsheet? Or does it have to be entered manually?
Back then for me, it was manual. But they may have doen an update
Thank you, Bruce! 🏀
You are very welcome
My lifelong friend and I recently had a terrible experience at the Extended Stay America (Premium) in Sanford-Orlando. Our room was extremely hot, around 100 degrees, and was absolutely filthy. The floors were sticky, dust balls were everywhere, and we even encountered roaches. Which I took pictures of and recorded. The television was broken, and the customer service was appalling, both with the staff on duty and when we called customer service. When we complained, we were rudely invited to leave in a rainstorm at 10pm, to look for a hotel that would meet our standards of cleanliness, despite being two senior citizens and after a 12 hour drive. Instead of assistance, we were handed a mop and a spray bottle to clean the floors ourselves. We checked out immediately the next morning, only to be greeted by more ROACHES. I do not recommend this hotel to anyone. Our experience is completely in contradiction what I just watched. I would sleep in my car before I would EVER stay at an Extended Stay America.
I am sorry to hear about your experience
Why is it so difficult for hotels in general to implement affiliate programs to drive direct bookings like OTAs? Is it for tech reasons?
Yes, most of the systems are too old to intergate
Good points! What's your point of view on the staff referral program, especially for independent property? Would hotels be more interested in the potential that comes from employees referring friends & family to spend money at the hotel than from employees staying there themselves?
Yes most hotels have a referral program that pays a commission
The best reputation management, is to offer excellent service. It costs nothing to be kind, clean and courteous; prepare food as if you're trying to deeply impress someone on a first date. If you can meet these standards I would significantly appreciate that more than the most genuine apology, because once a moment is destroyed, you can't really give it back.
I agree
Food and beverage is always more intense....tough
You are so right
Had to subscribe after that intro
Lol, yes, my son is a lot bigger now
Thank you so much for this! Just finished my first week and watching this motivates me to keep going 🙏🏻❤️
You are welcome
There's actually a YT video that someone uploaded, showing a woman at a front desk of a hotel in Las Vegas or some city like that. But the people who filmed her assumed she was on drugs. Well, she was actually doing such phenomenal work at her job, was being the most courteous, professional, efficient front desk agent I ever saw in my life, and so, it backfired on the people who uploaded the video. People in the comments section of the video were all saying how excellent she was, and how they wished that they had an agent like her when they went to a hotel to check in. And, on top of all that, some people knew who she was, as she had been at that hotel casino for years. And those people had nothing but wonderful things to say about her. Just an interesting story I thought I would share. Just because someone has a condition doesn't mean we should assume things about them. But yeah, best front desk agent I have seen.
I love it
I was called for an interview for this role. I have never done it. I am shocked that they called me. Now, I see "Accounting", and I am like, "I have to do accounting?"
Most of it is simple accounting, it doesn't take must to learn
i get paid $17 cad an hour for night audit and its from 11-7, should i ask for more?
It depends on where you are located. 17.00 is not bad for a night audit shift
Worked 2 weeks as night audit. It’s horrible no sleep and all the responsibilities no thanks
Yes, you have to be built differently for this shift
I've been working Front Desk for 5 years and have just been promoted to Front Desk Manager. This has been helpful information!
Thank you and congratulations on the promotion
Marketing won't make up for nightmare owners and horrible management.
You are right
Have you seen any changes yet?
Not much
@@HotelGuestManagement Okay,thank you
Promo`SM 🤗
Thank you
I am a frequent traveler. Going to a hotel where the people have a bad attitude will put me off the brand so fast. When I check in I expect the people at the front desk to interact with me, answer any questions I have and look at me straight in the eye. If they barely talk and mumble I get really put off. And yes this has happened more than a couple of times. It has happened where I was planning on staying several nights, but with the attitude the front desk had I would cancel the rest of my stay and go elsewhere. And no I am not a high maintenance guest. But if I am paying $200 a night for a room I do expect to be greeted nicely and have a good experience. (Prices do differ depending on where I am staying of course)
I agree with totally
When you are in Mumbai dear Bruce , let us have coffee together .
Absolutely
Congratulations and best wishes Upendra . The best ROI in hospitality is Returning guests who are overflowing with memorable experiences and are recognized by their host community of servers with esteem .
🧨
This is wonderful!
Thank you
Thank sir very informative ❤
Most welcome
Could you assist me, please. I have several VCCs that I cant charge. I click on View card details, but it shows me that my account is not set up for Virtual Credit Cards. Could you help me how to solve it, because I have money that is ‘trapped’?
Contact the OTA and tell them to reactivate the card. Then charge the card manually through your credit card processing gateway