Ford (US) - Handling Difficult Situations - During Pre Negotiation (1992)

Ford (US) - Handling Difficult Situations - During Pre Negotiation (1992)
HANDLING DIFFICULT SITUATIONS DURING
PRE-NEGOTIATION
Scene 1
Mrs. Trethwait hasn't bought a car in 10 years, and as far as she's concerned, nothing's changed. Not the cars. Not the salesmen. And especially not the prices. Sales Consultant Darryl Collier feels like he's been caught in a time warp.
Scene 2
Some customers talk too much. Others - well, take Kevin Channing. All he wants from Sales Consultant Alvin Toffer is a price. Forget the greeting. Never mind consulting. And, please no demo drive. Kevin is the strong, silent type. Alvin is running out of strategies. He has to do something fast to save the sale.
Scene 3
Customer Donna Fielding is one tough cookie. She's done just enough home work to be dangerous. Her Explorer product knowledge is challenging in itself, but up her sleeve is a product objection that may knock Sales Consultant Michael Martin's socks off.

[@dabnisbrickey6527]

I love how she wanted a taurus with a v8.

[@garrylawless3550]

Brilliant! The video maybe a little dated, but the messages are still relevant today.👍🏻

[@BungleBare]

“The Explorer is a safe car”.
Let’s see how that pans out in a few years, eh?

[@saxongreen78]

'We don't talk about "The Situation" last year...the inquest is still in progress.'

[@gm12551]

I didn’t know Jerry Springer was interested in a Mercury Sable

[@brenthatesashley]

I don't understand why that salesman wouldn't give the customer the price. Just give him the sticker on both Sable models and go from there.

[@audreyvangelder1940]

Last Chance Ford 😂😂😂😂 . this “instructional video “takes the cheese level off the charts

[@BaronQ]

So dated! Sooooo American! So cheesy! Brilliant!

[@gm12551]

A dealer that doesn’t have 16 salesmen that sells 65 cars a month?

[@mcmcolm]

18:00 you don’t need an airbag anyway!

[@Fedaykin24]

Indeed! It has a four wheel anti lock braking system!