Seamrippin': We are NOT Amazon!
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- Опубликовано: 3 окт 2024
- Seamrippin' is a series that I occasionally produce. It's dependent upon hot topics in the artisan world, usually bag making or general sewing. This isn't fully representative of my content. I just like to pop off every now and again, because I have the privilege of this not being my sole source of income.
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Add a disclaimer... "This bag is not meant to carry your pet elephant"
Ohhhhh yes! I have dealt with this a couple times-after one year the cork on a bag bottom was showing some wear. The woman used it every day. She showed it to me “just so you know”- as if it were a flawed product. Another woman, after 2 years, pointed out a snap whose disk had come off (don’t know what those disks for prongs are called). I did offer to fix it cuz she’s a friend. My most recent experience was making three bags for my veterinarian before one of them finally passed muster. After a couple weeks she reported that the swivel hook was squeaking! I will be calling her at 3 AM if my cat sneezes, you better believe it.
This is the vibe every bag maker needs to have in 2024. No more "freebies"
I had a customer that bought one of my bags from a consignment shop…so she was the second hand owner of the bag. Tried to get me to repair it. Tried to tell me the bag was just a couple of years old. I knew exactly how old that bag was from the textile I used. It was about ten years old. I kept responding with the facts. She gave up 😂
Everything you said is spot on. We need to respect ourselves and our work and not be devalued by these people
Amazon doesn't fix things after 30 days!
I saw that post too. The audacity of some people is just amazing. It is sad that some of us think we have to endulge them, but I’m glad there are such nice people in the world. Thanks for commenting on it to help them. 😊 Love the outfit…you rule, as always. LOL
To think that they would try to destroy someones livelihood is infuriating. Maybe im projecting but Ive had neg slanderous yelp reviews by "people" ive never even done business with .
Your passive agressiveness just made my day 🤣
I’ll never understand the entitlement some people have. It makes me wonder if they have ever worked in customer service (or even worked with people in general).
I’m thinking not.
Hold on. I haven’t even finished the video yet. Tell me more… about the billy goat. Please. 😂
Yes please!!😮
@@mkrgonzales yes!!!
I wouldn't have offered a discount, just a link to my store to make a new purchase if desired. Otherwise the email response is perfect and brilliant.
💯💯💯💯💯💯💯 yes! 🙌 I have had customers that act like they did me a favor by purchasing and then expected me to be at their beck and call while they abuse the bag. I bought the material. I spent the time to make it. I’ve done my part. I try so hard to have good customer service. But people abuse it and I have to go scream into a pillow.
Bravo! I love these and you're sooooo on the money! Also, I worked in IT for eons so I feel your pain there too.
Even amazon only has an exchange for 30 days and no refunds.
As a woman in the tech industry also and now launching into the wide blue yonder of bag making myself, the fine art of that email was nothing but brilliance and gives me hope that I can traverse the waters of selling my products the same way as I handled tech support customers for 20+ years! Love your channel and all the awesome content, it has been SO incredibly helpful and hysterical at the same time!!
I've fine-tuned the art of politely dragging mansplainers. I wish I had this level of confidence when I was a younger engineer.
1,095 days, oh my
I started adding a large blue card stock tag that is attached to the D-rings that states, "Do not hang heavy objects from the D- ring tabs". Also I reinforce them with one or two rivets depending on the size of the bag. Good grief. And thanks for addresses what our minds are silently saying, while we smile politely at such individuals.
I am looking in the comments just because I really need to hear about the billy goat 🤣🤣🤣
Peoples expectations are WAY too unreasonable. I’ve had Coach, Dooney, Michael Kors, etc. products wear out after way sooner than this!
Love it! Makes perfect sense and very well explained!
I love your videos! They all are informative. You not only give free bag making details but add humor which makes you and your videos very interesting and enlightening! Thank you!
Some people try to see how much they can get away with! I need to implement a guarantee policy! love you advice ❤
I tell people that if the bag fails in the first few months due to seams or zipper issues to let me know and I can replace it with the same a similar fabric (most of my bags are limited runs because I like to use unique fabrics that are not always available to buy).
I also let them know that everything is double stitched at all the seams and zipper so there shouldn't be a problem. I also let them know how to care for the bag (if it can be washed or should just be spot cleaned etc.)
I've not had anyone reach out yet for a replacement.
Hilarious...I love it and so true. Thank you for sharing.
30 days for hardware sounds perfect. Thanks for the video!
😆 I love your response 👏 ❤️ ♥️
It’s not a bowling bag lady! This kind of customer is the worst.
What a great point!!! Here’s my story….get coffee/tea/whiskey….I purchased a beautiful hand crafted felted bag at the Sheep and Wool Festival…pre Pandemic. Used the bag almost ALL THE TIME. Then, maaaaybe a few years later the hardware on the strap broke. Oh well undaunted, I was using the bag, so stuff happens. I’ll see if I could get a strap somewhere in the Garment District NYC or I can now go to the Sheep & Wool festival now 2 years later and find the artist….I WILL BUY A STRAP…I WILL BUY A STRAP!!! I found the artist, explaining the issue and as I got my wallet out…she happily handed me a strap! Never expected that!
I agree with all of your advice. In my case, I had no expectations that she should be responsible for that strap for a bag that I was using for almost 3 years.
Thanks for you advice and thanks for the laughs.
PS same kind of thing happened with Kohler…but this is a very different kind of company….they can replace parts for life!
I seen that post....I love all the advise everyone gave her which was on spot just like you have posted!
Even Amazon has a 30 day and thats all return policy. My advice to the customer would be....BUY A NEW BAG! :)
But... But... MAH BAG!
So many people have what I call a false sense of entitlement. True entitlement is fine because it simply means a right under the law. But there are people that think they are privileged and are old things they are not owed. I don't know how we turn this around, but we need to instill a sense of responsibility and common sense.
You are so spot on! GREAT VIDEO! U tellem' u Goddess u!!! LOL!!!!
I’m officially obsessed with you 😍
HAHAHAHAHA Thank you ;)
I don't sell bags, but I do hand out grocery and totes for gifts for friends. They come with 90 days parts and labor. I've had three come back for repairs outside warranty for reasons that did not have to do with quality. I fixed one. The other two are still waiting after a way looooong time.
The key is to stay firm in your guarantee. It's ok to say no. We aren't high end either. They didn't spend thousands on a bag to get that type of warranty. I would've her to buy another bag or move around too. Thank you for this video. I like these. Do more.
HAH! Everyone does love these videos. The analytics pop OFF when I do them, but I don't want the entire vibe of the channel being me just yelling at the Internet with wet hair and no makeup.
@@fiercekittenz sounds like a money maker to me! You could make a separate channel just for that vibe cuz clearly, it had me clicking in a hot second.
Welllll… you’re handle is FIERCEkittenz🤷♀️…just sayin…🤣😂
Girl you are so hilarious love watching you 😂
I would say the same back, but then that would be creepy!
@@fiercekittenz go ahead be creepy girl 😂
You are so awesome 😂🎉 I just love you being so real ❤
Spot on!
Bags aren't supposed to last forever.
Big companies have been doing refund without returns for so long now that they seem to have normalised it in some people's minds unfortunately. It3not right though😊
OMG...the closed captioning for this video (I had to watch it at work with no headphones).🤣🤣🤣 But seriously, I hadn't thought of adding a disclaimer; would you mind sharing yours? 🙏
Admittedly, someone pointed out some funny crap last night and I kind of want to leave it, but I'm going through it this weekend to make corrections. Accessibility matters!
I would love to see some disclaimers as well. If possible. Thanks
I think any repair/replacement policy needs to be spelled out and it seems this person did. Many handmade or artisan companies I shop at do free lifetime repairs, within reason, such as the product breaking during normal use and not being thrown into a shredder. But on the other side, those things are usually 2 to 7 times as much as they would be at a big box store.
With this "promise" trend over the last decade, I think a small amount of people just expect all stores to do this for them.
It is hard to imagine she is unlike most of us out here and made a lot of $$ on the bag to begin with!!
Love it 😂
Don’t take this wrong…but……I love you……your attitude!
Focus on the customers who value your skillzzz. F the rest theyre gonna bitckh no matter what u do
The AUDACITY of some people...
Excellent! 😂
❤❤❤❤❤ awesome
Perfect!
Fierce Kitten is awesome 😎!
What preposterous request and a HILARIOUS response! She'll still badmouth the artist and conveniently leave out the length of time and giving it to toddlers to play with in the sandbox. This could be a new segment of you responding to comments like this but also one-star reviews . . . on Amazon. Mwahahaha
I still think I need to casually slip in a dramatic reading of the Poop Knife story.
@@fiercekittenz Yes!
Hilarious as usual!!!
Hi 👋🏽
Sup.
God herself??????
And???????????
Love this so much