Toyota SCREWED Customers And Now They're Paying The Price
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- Опубликовано: 7 дек 2023
- TOYOTA CAUGHT SCAMMING Customers NOW They're PAYING
Toyota dealerships have been caught scamming their customers by forcing them into purchasing unnecessary products. The Consumer Financial Protection Bureau has accused Toyota of promoting warranties and gap insurance as mandatory, causing buyers to regret their purchases. Toyota even made it difficult for customers to cancel these products, damaging their credit scores and limiting their ability to get loans. Although Toyota has agreed to pay $60 million in fines, this scandal could seriously harm their reputation as a trusted brand.
My name is Brandon and I am a used car dealer. I created Car Questions Answered to share the ins and outs of the used car market from my perspective. I share with you updates on car prices, what's happening at the dealer auctions, and what it's like being a dealer. My goal is to share information to help you make the best decisions while buying a car to save you money. I do not want car dealers taking advantage of you.
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*None of this is meant to be construed as financial advice, it's for entertainment purposes only.
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And they wonder why people hate dealerships
Everything to do with cars is shady...manufacturers, transporters, dealers, salespeople, mechanics. Sure there's always exceptions, but the auto industry has earned its reputation.
@@elcheapo5302 like $1500 destination fee
@@elcheapo5302 The mechanics are more screwed than the customers because we have to fix the bullcrap they finance while getting paid next to nothing because warranty times are set too low by every manufacturer while also still managing to pay the tool truck bill because manufacturers don't provide every specialty tool they decide to use. You should educate yourself on why shops use flat rate time instead of hourly pay (hint: it's because they can screw us over legally and we don't even get tips like waiters do).
@@actually5004 The customer gets screwed more than anyone on flat rate. There's a reason the word "gravy" exists. And if you have tool truck debt, you might want to "educate yourself" as to tool shopping on the internet. Mac, Matco, and Cornwell make virtually nothing and rebrand nearly everything. Snappy has some tools that are worth it, but certainly not all of them. Good day, sir.
@@elcheapo5302 The customer gets a parts and labor warranty and can file complaints with the BBB or civil courts- they have resources. The techs don't have any resources when the shop won't pay you for replacing the part a second time because of a parts defect. I don't owe any debt to a tool truck because I have to make most of the tools I use for body work myself but you don't even argue against the fact that techs still shoulder the cost of tools without compensation even if that cost is the time spent making them.
I had to tell the finance guy, "Im not interested, please move on". I must have told him this same answer 20 times in a row, as he tried to get me to change my response "why don't you want the extended warranty?" "I'm not interested, please move on." Guy actually got angry, maybe part of his act. "You are not being reasonable!" "I'm not interested, please move on." This was at one of the Hendricks dealerships.
I think the dealers are awful. However, I am wondering about the "lifetime warranties" that are available. If we assume that we will have high inflation in coming years, then car repairs (labor and parts) could get lot more expensive. From this perspective it might be a good idea to pay for the extra warranty because it would be like paying for the parts and labor in advance. Although this also assumes that the warranty is actually honored.
Which one???
Even though i desperately needed a car, i did my research before i went to the Toyota dealership in my city. Came in pre appoved with only $1500 for a down payment. They tried putting me in a Hyundai, but i wanted the car that i test drove and was advertised online. Came to an agreed upon price. And firmly said no with a smile to all of the warranties and insurances they tried to include. At the end, i could tell that the salespeople weren't happy with me, but who cares?
Yep. You know they’re screwing plenty after you.
Bought ours through the Costco program, don’t have to deal with any of that stuff.
good for you. you'll probably never see those people again so f what they think. glad you got the deal you wanted 👍
@@blauer2551 now Amazon will be selling new vehicles...dealers may have to become larger service centers.
You would think that salespeople's jobs would be to make the *customer* happy, not themselves. Bunch of crooks.
They had to pay $60 million but they made about 150 million scamming that sounds like a good business deal for them
I was thinking the same thing! Sure, they had to pay a fine, but the money they made FAR outweighed any punitive measures.
I had a Toyota dealership in Illinois try and sign me up for some “mandatory” add ons, and I went ahead and just walked away. Shame on Toyota and the dealerships.
Which dealership was it?
I actually tried to test the ..."don't disclose that you're paying cash" theory back in 2019 when I was looking to buy an SUV. As soon as I told the first Ford dealership salesman that I was going to buy in cash (after he enthusiastically asked me what kind of monthy I payments was wanting), he told me he was busy and handed me a card before he quickly disappeared like a magician. At the next dealership, I didn't say anything until they told me the price and then I called from the credit union to let them know that my loan officer found the same vehicle for a thousand dollars less and also just a 30 minute drive away. They quickly dropped the price by a thousand and I bought it. I did notice that the salesman was slightly less friendly after that happened, since I'm sure that he assumed that Id be financing through them, plus I didn't buy gap coverage or any service warranties either. 😆
I was at a toyata dealership with my girlfriend to get a new car and they pushed hard to get her on GAP insurance and to finance with them. She walked in with a preapproved loan and the finance guy basically sneared at her. Tried giving us a fair "9.6%" with the only reasoning that they were better. When it became clear we werent budging he started saying stuff that we wouldnt be able leave with the car today which is BS. We were about to walk when the sales guy who sold us the car was starting wonder why went hadnt left yet. Turned out the sales guy was also a top manager and chewed the finance guy out when we werent in the room. Buying a car shouldn't be this frustrating.
That sounds bad. But every person who is financing should be required to buy gap. If you get into an accident and you are underwater like most people are, you’re screwed. I know many people who had totaled vehicles and thousands they still owed for years because the bank still rightfully wanted their money.
I loath stealerships, I bought a Tesla about 3 years ago I will never buy from another stealership screw them! I put down $100 they told me when to come in and what my payments would be about two weeks before delivery. I went in they showed me my car and handed me like 3 pieces of paper and I left with the car easiest thing ive ever done.
Get some English please and type coherently...
@@TheSonyExperience - I thought anybody who is carrying an auto loan had to buy Collision / Comprehension insurance from an insurance company like Allstate, State Farm, etc. How is this different than gap insurance?
@@RedEyeCregular car insurance only pays for the value of the car on the very day that the loss occurs. If you went into buying a car with little down payment or with owing on your previous car, gap insurance will cover the difference between the value and what your insurance company will pay.
Can't wait for Amazon to start selling cars to avoid all of this nonsense.
They already announced that they won't be able to do anything about markups and add ons so good luck with that 😂. They'll still be working with dealerships to finalize the deals. Amazon is not working directly with manufacturers.
How is it different from ebay motors?
I'm sure that Amazon is committed to making sure you get the best deal, and has no interest in profitability.
@@T-Flame 🤣
Like @memphisraines8118 said, none of the awful bits will change. What will change is Amazon will do as Amazon typically does and put at the top of the first page the vehicle with the lowest base price. Dealers will have to initially compete with each other to avoid getting their vehicles buried outside of page 1. This might have the adverse effect of making them hungrier to force as many add-ons as possible once you're in the door. They may have to give up on mark-ups though based on where the market is currently going and whether or not Amazon will take seriously complaints from customers that the advertised price was a lie.
When I bought my Lexus a few years back, I wish I could have recorded the finance employee’s face as I said NO to every warranty or extra coverage she threw at me. Her demeanor did a complete 180 from the time I sat in the chair, until I got up and left. Ya, sorry I didn’t let you tack on another $300 to my car payment.
*180
Maybe she did a 360°
Theft
It's honestly exhausting how many times you have to say no with a dealership financing person--when I leased my BMW back in 2018 I went after work and got there around 4pm, after waiting for others then hour+ with paperwork didn't get out of there till after 9pm. One of many reasons buying a Tesla was great--none of that garbage at all. Two single sheets of paper to sign when delivered to me at home--took less than 10 minutes. Will likely never buy from a dealership ever again.
@tHebUm18 It seems to be a part of their strategy to hold you hostage at the dealership. I think they think that most people will relent and just sign whatever so the experience will come to an end.
Some things never change. I worked for a large volume Toyota dealer in the early 90's, they consistently ranked #1 in customer satisfaction with the car itself and dead last in buying experience at the dealership. They've been taking advantage of customers for decades, why would they stop?
Exactly. Toyota's product is top-notch (was even pretty decent back in the early to mid-70's) but their sales tactics...not so much. Used to try and go through their service department; salespeople were always hassling us. Finally took to wrenching on our '72 Corona myself to avoid the dealer.
@@svenmorgenstern9506 They haven't been top notch in a couple decades now, their quality went down hill back in the late 90's when they went for performance and steered away from reliability. They fell second to Hyundai and that is where they have stayed.
@@svenmorgenstern9506 back then (1972)
when you could actually wrench them. CB
They haven't. I don't care what brand they are selling, when I step a toe on that lot, it is me against the snakes.
I got up and walked away from two deals when trying to buy a Camry for my daughter a year ago. I ended up getting into a long back and forth with the finance manager at one dealership, and I got up and walked out. I was able to get in touch with the GM and told him that this was illegal and this wasn't disclosed. Six hours later, they decided to sell me the vehicle at the agreed upon price with none of the extras. The salesperson actually told me that they only did it because I made so much noise and had a pre-approved loan. Lol
Like they did you some huge favor.
I walked away from Toyota dealer in 2021, and bought a VW Jetta instead. Both cars had a sale price of 22k, Toyota dealer wanted 32k at the financial office, Jetta wanted 26k.
Sales people are liars.
And you still did business with them!? Don’t care how “good” of a deal they would have offered. They ALREADY proved to you how dishonest they are. No way can you trust them for ANYTHING they promise. Just like staying to eat at the restaurant after you’ve complained to the manager about your service…food goes from grill to floor to your table..,🤦🏻♂️
@ricklowers8873 I got my daughter the car she wanted at the right price. After that, I'm done with them. Never have to deal with them again, and they didn't get their win.
Subaru dealers do this too. The got me once. Worthless crap added 70.00 a month to my payments. I walked out of buying an Outback after I specifically said don’t send me to the person to try and sell me worthless financial products.
They really had some nerve to try that crap when a 800+ credit score only gets you a five percent interest rate. They did it and I walked.
Love your channel. Finally, an honest car dealer.
Thanks for the heads up. I’ll be at the Subaru dealer in a couple of weeks.
My subaru dealer is awesome. I told them what I wanted, called me when it was in. I already knew the dealership had 0% financing through Chase Bank. Was in and out of the dealership in 15 minutes.
If you need gap insurance, then the car your buying is worth less than what your paying. What a terrible idea.
Isnt gap to protect you from pulling out the dealer parking lot and a 18 wheeler crashing into you. So it covers the costs ?
Im so confused. Everyone i have ever talked to including youtube videos always say to have gap. Unless your vehicle is old and paid off.
In FL you have to have Gap insurance with a financed vehicle
@@dnegel9546 GAP insurance protects the borrower if the car is written off or totaled by paying the remaining difference between the actual cash value of a vehicle and the balance still owed on the financing.
Or it's a high theft vehicle like modern Kia and Hyundai, Evidently you can start one of those things with a USB flash drive.
It means you don't have enough equity in the car. You didn't make a big enough down payment, or financed it too long. Or both. I always put at least 10% down and payments no longer than 4 years. Never been upside down on a car doing that.
Totally happened to me. Cancelled extended warranty which was pushed to me as if compulsory within their allowed cancellation period filling a form. Then 9 months later found out the money never was deducted from my loan amount 2k cad. Started calling dealer who threw to toyota finance canada who threw me to toyota canada. Tennissed between the 2 toyotas countless times including straight up disconnecting line mid conversation etc, never mind waiting on the line for hours until someone picks up. I didnt give up and called everyday until they deducted from my loan total. It was one of the worst experience i have ever had.
No one sells a private, two party transaction like dealers.
The more i hear about the dealer experience, the more committed i am to buy privately
Can't buy privately without someone buying from a dealership first though.
@@anotheryoutube4635 But since so many of them go so willingly into the lion's den, somebody has to reap the fruits of their sacrifice.
Might as well be me.
@@anotheryoutube4635 yes indeed. We appreciate them taking massive deprecation losses so we can buy great cars for 8k that will last another 15-20 years.
Buying a Tesla was the best car buying experience I've ever had by far--no dealership, basically as straightforward as buying furniture or a new appliance... delivered to me at home and all.
Shit…every dealer does this. Just sign for the agreed upon purchase price in F&I, and say NO to all the other garbage like GAP, warranty, lifetime oil, etc.
Agree! I assisted my daughter purchasing her vehicle. We said NO top to bottom in the F&I Office. The F&I Manager was clearly frustrated. 😂
EXACTLY what I did!
Dude only a fool would bit a car without gap insurance,
Gap pays off the difference between what you owe and what it's really worth
You can buy gap insurance from your auto insurance company (or some credit unions) for less than half the charge from a car dealer
My younger sister wanted to buy a 23’ car and didn’t want to wait for me, luckily she didn’t sign before I took a look they would have got her with $10k of backend 😂 I went in with her and set that salesman straight! At one point he said “What’s going on here? “ wasn’t used too customer telling him how it goes. Little did he know I was a used car salesman. I was having a blast watching him squirm because of all the commission he lost on that deal. My sister was no fun tho she caved in on the lifetime warranty and when I was negotiating for the GAP to be lowered to $650 from $1100,she caved on $750 lol at least I saved her 8k of trash 🚮 🗑️
I've purchased 3 trucks in the past 4 years. Don't ask me why. Two of them were GMC Sierra's and the third was an F250. In every case, I told the salesman I do not want a sales pitch on ANYTHING from the finance manager. I just want the truck and nothing else. I'm paying through the nose for these trucks and I'm not spending a dime on extras. And have everything ready and be prepared because I expect to be in/out of the finance office in no more than 20 minutes. I asked the salesman several times if he understood and told them how to handle the closing. I also insist that there is no dealership branding on the truck. No stickers, no license plate frame, nothing. I will not be a rolling billboard for the dealership. If they want to make half my payment, then let's talk. Crickets. And in all three cases, they did as I requested and it was as good an experience as it can be considering you know you're paying too much for the truck in the first place.
You’re lucky. Did this the last time. Literally said almost verbatim your points. Asked finance guy if he understood, he said yes. First mofoing thing out of his mouth right after, asked if I wanted a warranty for paint. Stood up, walked out. They literally ran to my truck as I was pulling away and begged me back inside.
I told our dealership they pay every other media outlet for advertising, they are going to pay us as well. They removed any and all advertising.
Well done. Sometimes, to get what you want and what's right, you have to be prepared to walk. Not enough people have the balls to do that.@@ignignxkt
To this day, I'm amazed at all the people who pay through the nose for a car or truck and then let the dealerships put their advertising BS all over it. Stop at any traffic light and look around. Everyone let's them do this and for the life of me, I don't know why@@lvsqcsl
I have one other story. And this was before I started telling my salesman I do not want finance to pitch me any extras. A while back we bought a 2016 CRV that had only 5,000 miles on it. The previous owner towed it behind their motorhome so the mileage was very low. It was like new and just what we wanted as a daily driver. At the closing, the finance manager pitched me the extended warranty. I hesitated as usual but since it was a used car I thought I might consider it. The finance guy then tells me he can give me a better interest rate if I buy the extended warranty because the bank looks at that favorably. And the lower interest rate essentially lowers the payment to the point where it pays for the warranty. In a moment of weakness I bit. I got up the next morning thinking WTF. I don't need an extended warranty and it's BS to tell me I'd get a lower interest rate from the bank if I buy one. I realized I'd been lied to and ripped off. I went back to the dealership, waited to see the GM and raised hell. This was one of those mega dealers with multiple brands in several states. Big business. Of course he told me he was surprised and that is not the way they do business. They had me come back in, cancel the extended warranty, and redo the loan docs at the lower rate. They made the finance manager apologize profusely to by wife and I. I thought he should have been fired. I took the GM aside and asked him how many other people have been lied to and screwed like that. He didn't have an answer. I told him if I was a warrior, I would hire a lawyer and file a class action lawsuit. I didn't do it. In hind sight, I regret that. I think this was big time fraud and who knows how many people were cheated and lied to. These dealerships that lie and defraud people and then claim they weren't aware need a kick in the balls.
I had a dealership throw down the extended warranty to pennies a day. Add it all up and it was 150
Per month for everything. I said no to all of it and the look on his face was priceless!
They told you it was 500 pennies a day lol. Ya they get pissy when you don't bite.
@@danielbonner8309 it was kinda like that as they broke it down to its least amount per day, times that by 30 and it was 150 per month extra if I maxed out.
I got one extended warranty back in 1998 and it was 1500 total till 100K.
@@kushkingla7385 1500 ain't bad. I just bought a new Silverado and I want say the extended warranty by itself would have came out to about 3000 if you bought it out right. When they tack it to your loan your paying more interest over a longer period. Still I second guess myself not getting the warranty. It is a bit of a gamble.🙏
We had a new car loan with JP Morgan Chase at a decent rate in 2017. We were always 2 payments ahead on the payments, We sent an extra payment prior to going on vacation and while on vacation they tried to ding us with a missed payment notice. upon returning we terminated the loan and muscled up and just paid of the balance. Their bookkeeping by the lein holder was proven to be wrong, (we had the cancelled checks in hand) after paying off the note we required Chase to send us a letter retracting the late payment notice and admitting that the error was in their tracking of the payments!
It's so sad that the Toyota dealerships are doing this to their customers. Good advice Brandon. If you are not comfortable with all the terms and conditions, you need to take your time and make sure you understand what you are signing and if you have to, have them give you a copy of the paperwork to take home and have somebody else look at it and explain to you. Never sign any paperwok if you are uncomfortable with it. Once you sign the paperwork, it's a warp.
This most likely started by dealers who used to own dozens of Chevy and Ford dealerships then bought into Toyota dealerships when they couldn't sell American cars so they took their scamming practices with them to Toyota, Honda, etc.
Blame ignorant vehicle purchasers,
As well. NO ONE signed the paperwork
except for THEM. Stupid car buyers
who are THAT DUMB, shouldn’t be
afforded an actual drivers licenses! CB
This is crazy!! Its sad that you have to take your vehicle contract to a lawyer before you sign!!
Thought he was saying GAS insurance and I was thinking, I'd never fall for that 😂
Toyota itself is getting sued from what I understand from watching the video. I saw another article where Toyota Credit got fined 60M by the US Gov't. FWIW there is less markup on foreign cars, so they are more inclined to push these scams.
I and my wife feel victim to this bs. First time buyer and we were young and dumb. On a 2021 rav 4 hybrid LE bought brand new at Toyota Brookefield Napleton in WI. $30k msrp car, we paid a 2k mark up bc “shortage” and on top of that the warranty which was $5k basically, Which I said no to. We down $7000 for the car and the total came up to $40k after tax. Somehow I didn’t question myself nor my wife lmao. The whole process was just a blur in my head. My first time doing a loan and dealing with all this pressure the salesman and finance guy put on us. Rush us through the whole signing process and applications. Before signing they made us wait 2 to 3 hours before buying the car. On the 4th hour they just rushed everything. Now that I learned from the experience, I and my wife will never buy a new car anymore. Just a big waste of money and worst investment ever. Hope these dealers get screwed and all manufacturers or some go direct sells to consumers.
I went to a Toyota dealer last week to test drive a couple vehicles. The salesman I was supposed to meet with and I had been talking to was “with someone else” so I was given a different person. I clearly told them I wasn’t buying today and had some other test drives scheduled after this. I eventually drove one I liked and told them I had some time to look at numbers but that I still wasn’t buying today. They nearly locked the doors on the place trying to get me to sign an agreement, even though I’m not in a financial position to buy a car at the moment and had told them that. They went back to “the manager” 4 different times trying to lower the price of a vehicle out of my price range and also offered a trade-in in on my pickup worth not even half of its value. It was predatory. They kept showing me I could do payments of $700-$800 if I just signed today for a vehicle I told them I didn’t want. I couldn’t get out of there fast enough and tried to leave without being rude but they would not let me leave. And this is supposed to be the premier Toyota dealer in the area. I probably wont be buying a Toyota solely because of this experience.
Yep the extended warranty they tacked on me. The finance guy told me they were making 100% profit on them warranties. So i had to cancel all of it because they were not up-front about any of the things
I went into Toyota back in June this year and noted that the price quoted was more per month than it should. Even with the higher interest rates. I stated at the start of negotiations that I didn’t want one add one. He comes back after talking to the manager and said I suppose we could take off some add ons. I got up and left and didn’t bother with the car.
GAP insurance is generally a huge rip off if you buy it at a dealership. I worked as a loan officer for a credit union for years...and did hundreds of loan closings. I used to see people paying $900, $1200, $1500, $1800+ for gap insurance, as itemized on their dealership sales order. The same policies we sold for $300. People were furious when they found out.. most of them called up and cancelled the policies and bought ours. There were a lot of unhappy sales people out there probably as a result. Believe it when I say it, a few people would total their cars shortly after buying them and those policies would pay out. It happens more than you would think. Super important if people were financing negative equity from their previous vehicles. Caveat emptor.
So are you saying to buy gap or not to buy gap?
@@dnegel9546If you rolling in negative yes, if you are not putting any down yes, if you putting substantial down payment then NO, because that will absorb negative equity if you loose car in accident and differents in value of vehicle and loan amount is in your favor, or you are above water. Like insurance will pay you market value and you own more then that, gap will jump in and take care of differences, and with down payment you will owe less then market value, which translate money in your pocket after insurance pay loan.
Wait a minute people would actually wreck their cars just to get the payout? Like those insurance fraud, videos of people trying to collide with other people on the freeway.
@dnegel9546 I'd say if you are putting a huge amount down on the vehicle (at least 20%of the kelly blue value) you may not really need it. Not a lot of people do that, so it's definitely a good idea. And shop around for that policy since your local credit union/bank offers them at far less than dealerships. Also check with your existing auto insurer. They may have something similar. The whole point is to cover a deficiency balance in the event the vehicle gets in an accident and is deemed to be a total loss. You don't want to be stuck paying that left over loan balance unnecessarily
@@DarthVader-1701I'm sure people do commit that type of fraud!! I was just saying people do get in legit accidents and their cars are deemed a total loss. Without an type of insurance coverage they could be stuck with that balance.
I think another piece of good advice is to be patient. Too many people get it in their head that they have to get a car NOW. Dealerships know this and use it to their advantage. Be patient. Take your time learning the process, and be willing to walk away from the vehicle.
It's the candy store fantasyland syndrome 🤩🤩🤩
Absolutely, depending on what situation they are in you can get a lot of if hold your ground. They might not give you the deal then but things can turn and they'll give you a call back.
Another good piece of advice is to have the Dealer's Invoice for that vehicle in your back pocket. Its easy to research.
make your “ out the door” price offer,
then walk after One Half Hour. Your
precious time is your greatest treasure.
I think its the opposite nobody is buying cars they hiked up the prices and the financing is worst than getting a mortgage. They’re trying to make up money by tacking on extra things you dont need and flat out lying on what your car needs.
I'll say it again.
These guys should, by law, be made to wear lound plaid jackets and slacks with the white loafers and matching wide belts, so as to remind customers what/who they are dealing with.
Wouldn't hurt if they all had cheap hair pieces and smoked crappy cigars either
Can't forget the filthy, loose dentures.
Remenmber the Don Henley release? He was dressed just like that...
@@theashpilez Don Henley release?
Which song?
@@vanpenguin22 Hotel CARifornia. CB
facts I never buy extended warranties from dealerships its a rip off adding 10-15k to the auto loan.
Good advice regarding not up front disclosing the plan to pay cash. Seems the dealerships heavily rely on their fees from the finance companies and selling warranties. Thanks for pointing this out.
Typically, there are two parts in the vehicle purchase process. Part 1, you negotiate the price. Part 2, you go to another room with the finance manager to finalize the sale. This is where he tries to sell you all kinds of extra crap. Before you even start part 1, tell them up front that you're not interested in part 2. Everything is a no, and you'll just be in there to finalize. That's worked for me.
Yup the finance person gave this long speech about all these warranties and GAP insurance. Then when we declined it she did everything she could to get us to get it 😭 She was soo disappointed lol
I remember an F&I guy bragging about selling gap on a cash buyer. He thought it made him look cool when in actuality he just made himself look like a scum bag
I read about that! They got a huge fine! Dealerships are the best con men.
Buying a car at a dealership was one of the greasiest things I’ve ever done in my life. Not looking forward to it again.
Now they're pushing transmission fluid changes, brake fluid flush, tire rotations, blinker fluid flush, muffler bearing replacement.
I know for a fact that blinker fluid is good for 50,000 miles.
Least thats what I've been told....
Oh yes muffler bearings always wear out 😂
Shame on the dealers. Just living up to their reputation and in their eyes, they don't think they were wrong.
LOL at reaching out to grab the hand of the "consumer" and helping them to sign ! LOL
😅😂🤣
I contacted Chrysler directly for mine and paid them separately I believe it was about $3k and they financed it for free. It was 7 years unlimited mileage . They have spent about 2/3rds of it already fixing my vehicle and ive still got two more years on it.
We have a Toyota dealer here in Brookfield , Wi. That just scams and scams people and get away with it. They are still at market adjustment pricing $5-$10k over sticker.
Can’t see what they charge at Toyota now on paper. They give you a thumb drive on all your docs. I bought a new 4 runner to get the last gen with the V6 and 5 speed trans. They tried to force me to keep the alarm activated for $2,500. Something they install and activate while it sits on the lot. On top of that, one year tire warranty, paint protection film, tinted front windows and windshield warranty. After all that, they sent the wrong check amount for taxes to my state and they can’t take the check. Now I can’t get my tags. Plus their finance department will not pick up the phone after two weeks trying. Dealers do not care about repeat customers anymore. Only worried about today.
I took our older Toyota van to a dealership to repair a recall. When I picked up the van, they told me the oil pan and transmission pan are leaking and need replacing...over $800.
I park on concrete. I would know if it was leaking. I told them no. Six years or so later and it is still not leaking. They tried to cheat me.
Thats how recall work, you go in for this $10 recall which will take 2hrs to do then they upsale you on other stuff that they find.
@@saibtsheb5590 Except I did not buy. I bet a lot of people do. (sigh)
I had a similar situation with AAMCO. They rebuilt one of my transmissions. I did not have any transmission issues with it as long as I owned the car...several years.
AAMCO required that I return the car every year for inspection. At one of those inspections, they said I needed to replace a universal joint. I thanked them for the input, took it home and inspected it. If it needed replacing, I would replace it. It had a little slack in it but it did not seem enough to be a problem to me. I checked it periodically but did not ever need to replace it.
50 grand for a truck that’s crazy
That's used in my area 😳
I never buy the extended warranty and they do push it hard. The commission they earn is why they push it.
Just part of the reason buying a Tesla was great, the in person "paperwork" was 2 single sheets of paper: one confirming handing over the vehicle, one validating that you did a brief walk-around visual inspection of the vehicle (that didn't even really matter, could follow-up within the first 30 days to address any issues free of charge you had concerns with). The rest of the paperwork was online, but also was just super basic loan terms and whatnot. No extras trying to upsell you. The perks of not relying on a 3rd party dealership model and actually making money on the vehicles--you don't need to scam your customers to stay in business.
Just bought a 2023 Honda Ridgeline. The dealer pushed everything on me. I told them, absolutely nothing. I even got 2k off sticker and 2.9 for 60 months. Let someone else pay for their million dollar Stealership.
$2k off? Ridgeline can be had for $3.5k off.
Yeah this stuff is very dealership dependent. The SC dealership I bought my Tundra from offered all this crap, I just politely declined and they just moved on. Had no issues
Which dealership in sc?? I'm in sc as well
@@tyrecarmon20 Rock Hill Toyota
@@Rhondaandjames smh damn
Good Afternoon 🌞
Thank you as always for the information ⭐️
I can predict this channel will get at least 1 million subscribers at some point! Extremely good content with fantastic information! Keep up the great work!
Damn Toyota, I thought maybe u were one of the last decent dealership’s. Good Content today. ✌️🇺🇸
Dang they did that to me. I bought a new 2019 in 2019 and they put me in a room with a sales person and she just would take no for an answer 😂 she had me purchase 3500 worth of useless product. I paid it off but never had a use for that product I purchased
Imagine pumping gas and at the end you are charged service fees or market adjustment fees. Why isn't the car industry regulated so the consumer doesn't feel like they are going to be scammed as soon as they go to any dealership. Sales people at car dealerships pray on the consumer for profit. It's legal robbery and needs to stop.
Was it Toyota or Toyota dealerships? I read the CEO wants to sell directly to consumers to avoid dealerships from marking up cars.
A group of dealerships? Working together?
Without the Manufacturer knowing?
@rogerstarkey5390
Toyota does no wrong in these peoples eyes. They still have a hard tine believing its no better than any other car. Grandmas 3800 80's Olds/Buick is everything Toyota wish it could be😂
They aren't the only ones; Ford's CEO said the same thing. There are laws that prevent auto manufacturers from selling directly to the public.
@@lvsqcslTesla sells directly to consumers
@kenik2023 I'm not saying Toyota is perfect and doesn't do wrong. But the last couple of weeks, they have come under fire: consumers putting the wrong battery on their cars and now this. Of course, older vehicles are more reliable. They have less electrical components and easier to fix
Directv does this tactic when you try to cancel service.
Dish is no exception! I talked my SO into canceling and going to ROKU about 4-yrs ago. It took an hour on the phone to cancel!! The worst (and best) part was they'd overcharged him almost $300 over time. He never suspected and wasn't told. We figured it out a week later when the check arrived, Damn ceooks!!
Man, I'd be very careful of saying "TOYOTA" and not individually owned Toyota dealerships. I just bought a 2022 Toyota and I wasn't sold anything like this. You are saying this about Toyota Corporation. Brave call.
Thanks for the heads up on this info brother. I was looking into a new 4runner but now am thinking twice!
I paid Hyundai in california 400$ for unlimited tires in 2008 I went back 1 year later and same people were there, but they told me no I would never get a free tire from them even though I remembered telling me that and his name was on the contract. 😅😂
Haha, anything that makes me have to call and cancel instead of doing it online... I cringe!
When I was F&I at a Honda store in Paramus NJ some of my F&I "buddies" gave their customers the "brown package"
Ordered my American made Tesla online with no dealer BS. Picked it up at the Tesla service center like I was renting a car, 10 minutes and I was out the door.
No company will admit wrong doing unless truly pressed as this leaves the door open for a flood of individual lawsuits. It is a shame the industry can’t just sell the vehicle at a fair price with transparency and that consumers recognize the value of doing so.
You're right, the American consumer is getting exactly what they deserve in their automotive sector as a price for their wanton ignorance.
HEY! Hello Brandon and thumbs UP!!
Great information. In Canada dealers are overseen by Industrial Alliance as well as consumer Protection laws and as such this forcing of products is rare and not widespread and common. Great work on the video!
I tried to look at a 4runner in February. Used 2016 with decent features.
My fiancé and I tallied up nearly $3000 in add-ons.
They refused to take them off so I walked.
How in the HELL, in this age of electronic transactions can ANY outfit fake a missed payment!?!?
Dammmm Good Question ⁉️
A good computer programmer can do it.
@@picklerix6162same way voting machines work in this country.
@@picklerix6162 Are you indicating that a Toyota affiliate business would engage in that level of hacking?!?!
Scary schidt if so.
Yep,
That settles it.
Never setting foot on a dealer lot
@@markm0000you got that correct
Keep up the great work, and making me chuckle 😂
Glad you enjoyed
One of your absolute best Brandon. Keep up the good work.
The last new Toyota I purchased, the dealer made me buy an oil change plan so I would qualify for a special financial rate plus the car went thru the SE Toyota distributors which added a bunch of crap I did not want nor need, but they told me it was not negotiable, so after that I have never bought another new car from them. Only used from private parties.
On my wife's silverado we went through dealer financing to take advantage of the rebates they offered. I refinanced the next day at my credit union. Sales guy called me and was pissed. Said I had to stay with their financing for 6 months, I said show me where it states that in the sales agreement. They never called me again.
Thank you for this video. Im waiting to accept delivery on a new hybrid and im pretty content with the deal I got and knew to say no to basically everything in the f&i office, but i needed to know to keep following my credit reporting once i sign the paperwork and start making payments
If the fine is smaller then the profit, then its just the cost of doing business.
Nissan did that to me. I read the contract, had a 60 day out and used it! Screwed them back! The finance guy get a chargeback on his commission. I hate liars. I specifically said NO insurance products and he snuck it in.
Thank you very much for exposing all of these scandals that, otherwise we would never hear about
Will a car dealership let you take your contract and finance documents home to inspect for a few days before signing? Has anyone ever done this?
@GTVAlfaMan Can you do that when you buy a house? The answer is, yes you sure can on the two items, house and dealer.
If the dealer has other ideas with that idea, walk out.
Funny, I just bought a Corolla Hybrid and the sales guy did not push for anything. On the other hand, before buying the Corolla I went to see a Ford Maverick and they were pushing $3K on dealer-installed options and gap insurance on top of a $5K market adjustment charge. They did not want to drop off anything. A couple of days later a sucker bought the truck 😂
You can go in for an oil change, they will tell you that you need new breaks. Return 6 months latter with the same breaks and they will tell you your breaks are just fine 😂🤣. This has happen to me at Nissan dealership 😂
The scene at 1:30 is a true classic. Good job!
Greed really has a grip on the world's the world's nads these days.
When the CFPB fines a company $60M, guess who gets the $60M? It doesn’t go back to the customers who were cheated.
@@prospectnycso it's a scam cause they never look for the victims and pocket the cash...
@@prospectnyc how many fokya requests do you get? Sounds like they get to pay some clown friend to do some marketing wank to me
@@prospectnyc what's with the hostility, you posted good info and point 2 says it can be abused... Govt does nothing but abuse.
@@prospectnyc where's the list...
@@prospectnyc I bet you work for the government...
I won't allow a Sales Person to shove all those after thoughts into a contract. I also will never give them my license or SS# until I pick a car and negotiate a price. They aren't going to drag my good credit down 100 points
I really like your channel, I stumbled across it several months ago and have hit the like button each time. I just subscribed, and I have noticed in each video I noticed the same red xterra. I don't know if there are multiple vehicles that have been there or not, but I only noticed the Nissan because I have 2 pathfinders. Just noting the same vehicle in every video I've seen. Regardless great information, thanks
If you have to push a product, the product sucks. Toyota should just sell the vehicle.
I wanted a 23 TRD off-road premium Lunar Rock 4runner with the KDSS. Only one dealer in my area has exactly what I wanted and I was being very picky about what I wanted. I went to the dealer with a 20k check in hand as a down payment on a (supposed) 55k truck. Went for a test drive everything was great my sales rep was a little stupid and I showed her more features about the 4runner than she knew. Fast forward to talking about price I said I'm putting 20k down and I want it at your website advertised price the sales manager overheard me and weaseled his way in. He ran my credit and when he came back he said "welp you have a 770 and with your 20k down on this 60k 4runner you're looking at $900/9%." I got so fucking heated it wasn't even funny I yelled at this dude "what fucking 27yr old is walking in here with 20 large to throw down as a down payment on a 55k 4runner." Then the manager proceeds to tell me well it's 60k due to it being a hot item and high demand and I couldn't take his bullshit anymore and stormed out of a packed dealership on a very busy Saturday morning on the sales floor. I was actually so pissed off at that dealership I went across the street to see my cousin who's 4th in command at an Audi dealer and drove away in a CPO 19 A5 it'll be a year I've owned Luna at the end of January and I love her she's been a very fun car and unlike most Audi owners I'm very maintenance happy and I'm also a tech so for me parts and maintenance kits are cheaper.
Thanks for all the great advice on car buying. Do work trucks 3/4 ton and ton ever show up at the auction?
⛔Toyota for life owner...but, looking at other corp. 😡🤬 I went to Autonation Toyota in Centennial, CO. Looked at the 2024 Rav4 XLE. Sticker was approx $33500 and NO add-on on the window. Sat with the salesperson and he added on $8500 for tinting, windshield, dent, paint, interior protection, etc. plus $2800 for taxes....total was OVER $44,000! THIS is before even seeing the finance guy which will sell extended warranty!
Toyota?? LooooL
How about pretty much e-v-e-r-y dealership has these tactics.
From the ol' let me ask my manager to the ol' I'm just the finance guy call me anytime, I'll take 1% off that ol interest rate let me pretend to type on my keyboard... They're all trained to take every last cent.
The "honest' ones are far and few, and those dealerships tend to be the ones in the middle of nowhere that people fly out to to get "msrp".
If you purchase a vehicle with a factory warranty and you decide that you are going to keep it long term I think you can purchase the extended warranty from the factory as long as the original warranty is still active. With all the electronics on these newer vehicles an extended factory warranty would probably be a good idea. I also think you can negotiate the cost of these warranties.
I know Honda has three dealers that sell tons of online warranties. They do it on volume and the prices are very reasonable.
Im glad i watch this video i remember a dealer telling me about gap
Great channel! I really enjoy your wisdom! Keep making great content. I’ve been buying Toyotas since 1990. Just recently switched to Honda because of all the BS Toyota dealerships are trying to pull. Had a good experience with Honda and love the vehicle.
When we were buying a used vehicle from a Toyota dealership, the F&I guy was as crooked as they come. We were paying cash for the car and he tried to sign us up for all of these bogus products and trying to make it seem as though he was saving us money. My wife had no idea what was happening, but I called him out on it. $700 of bogus charges he tried to get out of me.
The Finance guy is the snake you should always be aware of when buying a car.
I’ve been shopping for a new vehicle for the last couple of months in the San Antonio area, and I cannot believe all the crap these dealers are trying to pull, from the back sale add ons that they claim are mandatory to one dealer actually added the salesman’s commission to the final negotiated price. No thank you!! I tell the salespeople up front hat the deal is over the minute they pull this crap!!! And then most of them have tried to do it anyway. I have filed 2 FTC. Complaints in the last week. We’ll see if that goes anywhere.
Lots of people are going over to mazda. Zero percent interest for 60 months, no markups, no inflated msrp. F toyota.
Ive told several F&i manager's, i shouldn't need a extended warranty on a new car, and ill be back to trade it in , in 3 years.
Always enjoy the videos! 👍 But, hey, if he is able to get a good price on that 4Runner then all the best for him.
Thanks dad. He taught me when I was a teenager. Dealers will rip you off. But you can also get a deal if you know what you're doing. Great vids
Great report .😁
I brought my brother inlaw to help me to get a car, who had graduated in marketing and business analysis. He is not in the auto sales field, but he knows how to talk and break them down. He never told the delearship sales what his background.
Thank you, CFP!
:) THANKS MUCH for sharing! I USED to trust Toyota, BUT... the SCAMMING of Consumers HAS to be considered! NOT HONORABLE Company! NO Dealer Financing! Use a Credit Union! ALL the BEST and Cheers from Left Coast! :)
I'm glad you covered this! It needs to be known to all that don't pay attention to all the add on at signing you have say and options it's your money! So may not agree but I saved about 5k on my used 2020 silverado not getting the 4,500$ extended warranty or the body protection add on and something with nitrogen with my tires as you stated. I also switched lenders about a month after cause the finance guy at the dealer found the "best rate" thru a bank which was not the best I cut 1.5% switching lenders. The problem with ppl being broke is not doing research and not saving money and putting alot down. Having 5 or 7 yr loans on 50k 70k vehicles is crazy!
I bought the extended warranty for my Avalon in 2015. It was 1200.00 but before it expired, I had over 5000.00 in covered repairs.
Yep, it happened to me. Then I just paid off my car early, by 18 months. I learned I get $1,300 refund check from my unused warranty. I called 2 months later, and they CASHED my check!!!!!! Let me repeat that, Toyota cashed MY check. They sent it out to Toyota and made out to TMCC. Unbelievable.
So now I am waiting for the next check. I doubt I will get the check, but you'd think they wouldn't be still screwing customers over! I would love to get another Toyota, but I love many things that are not good for me.
Thank you for talking about this because no one else is. ❤