Thank you! This happened to me a couple years ago and I went to the dealer, assuming that I needed a new remote. Thankfully the honest sales person helped me, but even he had to call the manufacturer to figure it out. This year I found your video and did it myself.
I was searching everywhere for this, and none of the manuals or online support mentioned this. Thank you for the quick video. You saved us $150 remote replacement!
Excellent content. Tip: Don't hold transmitter in front of your mouth while you're speaking. Saved me a trip to the store or a service call. Thanks for the help!
YOU ROCK! I had been trying to figure this out for a month and was going to have to wait another month for a service tech to come to the house. Thank you!!!!
Same thing happened to me. After not using the fireplace during the summer, the batteries in the remote went bad. So I changed the batteries, and the thermostat no longer functioned. I will only add that the fix that worked for me was removing the middle battery, then while pressing down on just the thermostat button, I replaced the battery, then turned on the power button. The thermostat function was then restored.
Thanks - getting the thermostat icon back is not described in any of the Proflame 2 manuals I found. Suggest SIT update any future documentation to cover this problem. Took me a couple hours of troubleshooting to get to this ridiculously simple solution.
short. to the point. and saved me HUNDREDS OF DOLLARS IN TECHNICIAN FEES. WHAT A FUCKING GODSEND YOU ARE. AND WHERE THE HELL IS THIS INFORMATION IN THE MANUAL? IT'S LIKE ... WHY????
This happened once to me - it took a lot of effort to get the old fart at the company that installed it to (find out how to) fix it, and I didn't get to find out how he did it. Now they're out of business, so great to know!
This behavior typically only happens when one of the battery leads comes loose and it is no longer making a connection to the power. The lead has to be put back into place, sometimes by disassembling and re-assembling the remote. You can also try giving it a good shake ;)
“Off” - manual control, no thermostatic function “On” - thermostatic function (on/off only, user sets flame size) “Smart” - thermostatic function, flame size set automatically based on temperature setting
Is your remote dark grey/black like in the video, or light grey? This should work for all dark grey proflame remotes, but it will not work for the light grey version.
@@pacificfireplaces it is in fact the light grey it’s metallic silvery, and I’ve tried the batteries and different button combos, nothing has worked. 😞
Thank youuuuu! Your video was exactly what we needed. Believing it was broken, I just saved 300$!!!
Thank you !! You saved me from buying a new remote !
Thank you! This happened to me a couple years ago and I went to the dealer, assuming that I needed a new remote. Thankfully the honest sales person helped me, but even he had to call the manufacturer to figure it out. This year I found your video and did it myself.
I was searching everywhere for this, and none of the manuals or online support mentioned this. Thank you for the quick video. You saved us $150 remote replacement!
Bruh! So glad I clicked this video. Was about to buy a whole new remote thinking mine was busted. You’re a money saver. TY!
You saved me the cost of a new remote, my service guy couldn’t figure it out, Thank you so very much
Wow thank you! I cannot believe the manual didn’t state this
Excellent content. Tip: Don't hold transmitter in front of your mouth while you're speaking. Saved me a trip to the store or a service call. Thanks for the help!
YOU ROCK! I had been trying to figure this out for a month and was going to have to wait another month for a service tech to come to the house. Thank you!!!!
Thanks Chad you just saved me a lot of money!
You’re awesome! Even regency customer service couldn’t figure it out, I’m going to send this video to them.
Great vid keep up the uploads 👍
Fireplaces, Fireplaces, Fireplaces!
Same thing happened to me. After not using the fireplace during the summer, the batteries in the remote went bad. So I changed the batteries, and the thermostat no longer functioned. I will only add that the fix that worked for me was removing the middle battery, then while pressing down on just the thermostat button, I replaced the battery, then turned on the power button. The thermostat function was then restored.
Thank you! Your video was exactly what we needed. Thank you for taking the time to make this!
Amazing!! This worked!
You’re an absolute legend for this
Thank you so much, very helpful video, i been crashing my brain all day to get the issue resolve, but is done thank you….
You are a miracle worker!!!!!!!!!!!!! Thank you for a perfect demo!
Thanks - getting the thermostat icon back is not described in any of the Proflame 2 manuals I found. Suggest SIT update any future documentation to cover this problem. Took me a couple hours of troubleshooting to get to this ridiculously simple solution.
Thanks. Back to normal function. 😁
short. to the point. and saved me HUNDREDS OF DOLLARS IN TECHNICIAN FEES. WHAT A FUCKING GODSEND YOU ARE.
AND WHERE THE HELL IS THIS INFORMATION IN THE MANUAL? IT'S LIKE ... WHY????
Thank you. That was awesome !
Kick butt man, thank you!!!
Thank you for posting this helpful video! worked for me
Omg thank you so much!! It worked!!
Thanks for the great info. Helped me solve my problem.
Thank you - will try it!
Thanks for this video; I disabled the thermostat by mistake when I changed the batteries and couldn't find any help from the owner's manual!
Omg, worked like a charm!! Thank you so much 🙏
Thank you VERY much. Solved my problem!
Thank you very much. That worked perfectly 😊
Great tip thanks!
Bingo! Problem solved. Thank you.
Thank you!
OMG Thank you...
thanks much help
Merci pour l'aide👍
Thanks!
This happened once to me - it took a lot of effort to get the old fart at the company that installed it to (find out how to) fix it, and I didn't get to find out how he did it. Now they're out of business, so great to know!
Life saver thanks!
Thank you
Thanks. It worked!
Do you have a similar process for Heatilator RS400 remotes, Chad? I get a "remote control communication error on this brand .Thanks, Paulie
I got this to work sort of. Got a screen that said set and it seemed stuck. Took batteries out to try again now I get nothing any ideas?
This behavior typically only happens when one of the battery leads comes loose and it is no longer making a connection to the power. The lead has to be put back into place, sometimes by disassembling and re-assembling the remote. You can also try giving it a good shake ;)
Thank you man.
thanks!
Dude perfect… Thanks!
Hi for the thermostat to work. What should it be set to on off or smart?
“Off” - manual control, no thermostatic function
“On” - thermostatic function (on/off only, user sets flame size)
“Smart” - thermostatic function, flame size set automatically based on temperature setting
Not working
And I don’t know what to do 😣
Is your remote dark grey/black like in the video, or light grey? This should work for all dark grey proflame remotes, but it will not work for the light grey version.
@@pacificfireplaces it is in fact the light grey it’s metallic silvery, and I’ve tried the batteries and different button combos, nothing has worked. 😞
Thank you!