DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq
Between the Instagram, RUclips, email and podcasts it's hard for me to imagine ever missing one of Dan's videos. But just for good measure I'll smash the bell 🔔
I'm a total rookie here with this CSM software stuff, trying to hire a CSM myself for my non-SaaS business. How come Salesforce isn't listed here as "Adoption Management" tool? Isn't that the granddaddy software I keep hearing about. OR, is there a nuanced layer here I should be aware of that SF doesn't fit into and things like Pendo etc do? Any insights would be greatly appreciated!!!
SalesForce is a CRM... not a pure breed Digital Adoption Platform You can use it for communication/etc... But it doesn't make the list www.g2.com/categories/digital-adoption-platform
@@danmartell Thanks for the clarification Dan! Do you have a favorite service-based business CS software (something analogous to the "adoption management" category but for non-SaaS businesses?
DOWNLOAD: EBR Flow Planner™ - 9 Box Model to Run Your Executive Business Reviews, Retain High-Value Clients & Increase Expansion Revenue - bit.ly/3jlambq
Dan, you gained organically 1 follower, amazing content and value!
Between the Instagram, RUclips, email and podcasts it's hard for me to imagine ever missing one of Dan's videos. But just for good measure I'll smash the bell 🔔
Thanks Jamie!
I have just started following you!
There are 8 core tools required for a flawless SaaS Customer Success system. Here are the best tech tools I recommend using in your business.
Great Video Dan, Really helpfull
Awesome video!
CES- Customer Effort Score. (5.22)
Great video Dan. You are the man.
Thanks Andrew. You are!
more videos on Customer Success and Renewals please.😃
More to come!
Great video! Just curious, why aren t you a fan of Gainsight? Thanks, Carolina
What are your thoughts on having a help centre that uses photos vs video for how to's?
But why don't you use GHL for alot of these tasks?
I'm a total rookie here with this CSM software stuff, trying to hire a CSM myself for my non-SaaS business. How come Salesforce isn't listed here as "Adoption Management" tool? Isn't that the granddaddy software I keep hearing about. OR, is there a nuanced layer here I should be aware of that SF doesn't fit into and things like Pendo etc do? Any insights would be greatly appreciated!!!
SalesForce is a CRM... not a pure breed Digital Adoption Platform
You can use it for communication/etc...
But it doesn't make the list
www.g2.com/categories/digital-adoption-platform
@@danmartell Thanks for the clarification Dan! Do you have a favorite service-based business CS software (something analogous to the "adoption management" category but for non-SaaS businesses?
You need tl;dv that’s for sure
ViaSuccess