I am amazed they did this for you. Regal was like hahahah when I used to find things wrong and Cinemark is like well if no one else doesn't say anything were not gonna fix it so I just quit going then they both quit using screen masking and that was it for me 3 times the price and you only get what looks like a big blurry cell phone or old tv I dont think so with low sound no way.
Kevis those prices should include popcorn ,a drink AND an immaculately clean theater . i haven't been to the movie theater in 30 years . i wait for the DVD and enjoy it in complete quiet and cleanliness l plus i own it and can watch again and again for free.
Went to see Long Legs a few weeks ago, and was reminded why I don't go to the movies anymore. The last several movies I have been to I have been completely underwhelmed by the sound and projection quality. I live in the St. Louis area and so many theaters have closed. We have been left with Marcus theaters that bought out Wehrenberg, one or two AMCs, and a few B&B theaters. The last two theaters I visited were AMC and Marcus. On both occasions the projection looked terrible. I could see every pixel and the brightness and contrast was terrible. The sound wasn't turned up loud enough and it was just an overall terrible experience. I would much rather sit in my basement and watch a movie on my JVC 4K projector and nice sound system. It's just a shame that the theater experience has come to this. I miss the days when film was projected.
I did not perceive a difference in timbre overall. My guess is that both brands would have similar compression drivers. It still bugs me that at some point they only switched out the left surrounds and not all of the surrounds in that auditorium.
@@KevisFilms,they are not timbre matching if they are two different brands . This does matter in the base layer and screen channels. Typically the base layer either side and back wall are 70v meaning only 4 channels in the base layer so affects usually occurs in one or two of those four channels at anytime,and if your immersion into the picture has already happened then not a big deal. But it’s a big deal by production standards. If the screen arrays are perfectly aligned and matched then your surround channels can have a different timbre as long as they are completely matching by model and brand. If it is an immersive auditorium by trademark then your system is met with specifications and corporate standards which means a branded system throughout.
@@KevisFilms one time at regal they had miss matched Klipsch and JBL rear speakers the differences is you could not hear the Jbl speakes they were on tha back wall
@@KevisFilms Yes and I wish I hadn't. If you are a big fan of the Alien franchise you are going to be severely disappointed. Add in the cost of the expensive popcorn and drinks and you are going to regret the ticket price even more. Thanks for the video !
but they should have a team to check from time to time the condition of this Theater Chain so you don't have to be frustrated and contact the owner of this theater for complains
Well, isn't it almost refreshing that a company actually seems to care about their customer experience. However, I'm very sceptical about them following through. Remember it's all about how much money flows to the TOP of the pyramid. About the mold and mildew on the speakers and other surfaces, I'm betting a box of donuts that it started with someones grubby hands leaving skin oils and possible food remnants. YUCK!
What gets me is that all of this would be easy to see for any of their employees. Why wait to get a complaint to fix an issue? We will find out in a couple of weeks if it was fixed. Thank you for watching!
@@KevisFilms Kevis, Quite simply the "suits" could care freakin' less about what concerns the average employee has about the facilities. Profit, profit, profit. Making the shareholders rich and lining their own pockets is the only goal of the "suits". You are right to be surprised to have received a response, let alone a positive response, from management. Our country is falling apart one citizen, one home, one small business and one community at a time. Sorry to be so negative, but look at the state of and the rate of decline in your area. Pride in a clean, well kept and safe community is gone. Seems everyone is only concerned with high profits or screen time or both. I think we are looking at Ready Player One or Elysium becoming reality soon. Hold on tight it's going to be one hell of a ride. All the very best, Kevin
That was some nasty looking mold. Looks like it was on the wall too. I'm curious to see if they actually follow through on fixing those issues. Looking forward to "part two"!
Sorry that happened with the mold. But I've noticed things like this too. If you really look around and are honest with yourself, America is becoming a third world country in many respects. Things that used to set this country apart, especially regarding top notch entertainment venues, are going by the wayside.
almost something happened to me at my local theater when I went to watch Avatar 2 , the sound was awful , distorted , no bass , minimum surround and atmos effects and the picture was like a projector from the 80s , I never go since the lord of the rings to the movie cinemas but want to experience Avatar 2 in a big screen, bad IDEA .My Home Theater 11.4 speaker set up //Denon 3800H , 4k HDR laser Projector and 135 inches 16x9 screen look 10,000 better than most of my local Cinema Theaters
Wow I love homecinema. I got one at home and all that. Bit this next level of neediness. Just enjoy the movie.if not just walk out and demand your money back. It's just a movie. You gotta love first world problems.
It’s just a movie yeah and it’s just $30. You can either spend $30 to buy a ticket and snacks for one person or you can go do literally anything else. If they want our money they have to earn it.
Thank you for watching! The intent would be that the theater would fix the issue for all to enjoy and not just get my money back on the way out. It’s just principle. But you are right, at the end of the day it is still a first world problem.
I am amazed they did this for you. Regal was like hahahah when I used to find things wrong and Cinemark is like well if no one else doesn't say anything were not gonna fix it so I just quit going then they both quit using screen masking and that was it for me 3 times the price and you only get what looks like a big blurry cell phone or old tv I dont think so with low sound no way.
I’m going back in a few weeks. Hopefully they have addressed all the issues! I really do want them to succeed. We shall see.
Kevis those prices should include popcorn ,a drink AND an immaculately clean theater .
i haven't been to the movie theater in 30 years . i wait for the DVD and enjoy it in complete quiet and cleanliness l plus i own it and can watch again and again for free.
Agreed! Thank you for watching!
Hey Kevis, great informative video and channel. Keep up the great work 👍
Thank you! And thank you for watching!
Great job Kevis you have improved the experience for all others who use that auditorium. Many would not even consider a refund or complaint.
Thank you!
Went to see Long Legs a few weeks ago, and was reminded why I don't go to the movies anymore. The last several movies I have been to I have been completely underwhelmed by the sound and projection quality. I live in the St. Louis area and so many theaters have closed. We have been left with Marcus theaters that bought out Wehrenberg, one or two AMCs, and a few B&B theaters. The last two theaters I visited were AMC and Marcus. On both occasions the projection looked terrible. I could see every pixel and the brightness and contrast was terrible. The sound wasn't turned up loud enough and it was just an overall terrible experience. I would much rather sit in my basement and watch a movie on my JVC 4K projector and nice sound system. It's just a shame that the theater experience has come to this. I miss the days when film was projected.
💯
Kudos to you AND to corporate. Too bad customer service didn’t help, but hopefully this turns things around for them. Tenacity wins wars.
Thank you! I’m looking forward to going next month. Hopefully all issues have been addressed.
Yes please do a follow up video. I may never go back to the theater after hearing your story. I like movies on blu r ay and 4k blu ray so much better.
Will do! Thank you for watching!
Hi from Japan, oh man mold on speakers!? That's really bad.. I would be scared to sit in those seats for 2 hours.. Looking forward to the updates!!
Thank you for watching! I had the employee wipe down my seat and tray when I got there. They don’t do a great job cleaning.
It would be interesting to hear about the mismatched speakers too..
I did not perceive a difference in timbre overall. My guess is that both brands would have similar compression drivers. It still bugs me that at some point they only switched out the left surrounds and not all of the surrounds in that auditorium.
You don’t need the same speaker all around you for it to sound good
@@KevisFilms,they are not timbre matching if they are two different brands . This does matter in the base layer and screen channels. Typically the base layer either side and back wall are 70v meaning only 4 channels in the base layer so affects usually occurs in one or two of those four channels at anytime,and if your immersion into the picture has already happened then not a big deal. But it’s a big deal by production standards. If the screen arrays are perfectly aligned and matched then your surround channels can have a different timbre as long as they are completely matching by model and brand. If it is an immersive auditorium by trademark then your system is met with specifications and corporate standards which means a branded system throughout.
Thank you for the informative post!
@@KevisFilms one time at regal they had miss matched Klipsch and JBL rear speakers the differences is you could not hear the Jbl speakes they were on tha back wall
I thought this was going to be a review on the Alien Romulus abomination.....
Lol. Did you see it?
@@KevisFilms Yes and I wish I hadn't. If you are a big fan of the Alien franchise you are going to be severely disappointed. Add in the cost of the expensive popcorn and drinks and you are going to regret the ticket price even more. Thanks for the video !
Thank you for the heads up! I’ll probably rent it when it comes out. I need to go back and see the original again.
but they should have a team to check from time to time the condition of this Theater Chain so you don't have to be frustrated and contact the owner of this theater for complains
I agree!
Well, isn't it almost refreshing that a company actually seems to care about their customer experience. However, I'm very sceptical about them following through. Remember it's all about how much money flows to the TOP of the pyramid.
About the mold and mildew on the speakers and other surfaces, I'm betting a box of donuts that it started with someones grubby hands leaving skin oils and possible food remnants. YUCK!
What gets me is that all of this would be easy to see for any of their employees. Why wait to get a complaint to fix an issue? We will find out in a couple of weeks if it was fixed. Thank you for watching!
@@KevisFilms Kevis, Quite simply the "suits" could care freakin' less about what concerns the average employee has about the facilities. Profit, profit, profit. Making the shareholders rich and lining their own pockets is the only goal of the "suits". You are right to be surprised to have received a response, let alone a positive response, from management. Our country is falling apart one citizen, one home, one small business and one community at a time. Sorry to be so negative, but look at the state of and the rate of decline in your area. Pride in a clean, well kept and safe community is gone. Seems everyone is only concerned with high profits or screen time or both. I think we are looking at Ready Player One or Elysium becoming reality soon. Hold on tight it's going to be one hell of a ride.
All the very best, Kevin
That was some nasty looking mold. Looks like it was on the wall too. I'm curious to see if they actually follow through on fixing those issues. Looking forward to "part two"!
Thank you for watching! I’m looking forward to checking out auditorium 1 within the next month or so.
Sorry that happened with the mold. But I've noticed things like this too. If you really look around and are honest with yourself, America is becoming a third world country in many respects. Things that used to set this country apart, especially regarding top notch entertainment venues, are going by the wayside.
I agree!
Not cool but really does depend what theater you go to.
Correct! Thank you for watching!
almost something happened to me at my local theater when I went to watch Avatar 2 , the sound was awful , distorted , no bass , minimum surround and atmos effects and the picture was like a projector from the 80s , I never go since the lord of the rings to the movie cinemas but want to experience Avatar 2 in a big screen, bad IDEA .My Home Theater 11.4 speaker set up //Denon 3800H , 4k HDR laser Projector and 135 inches 16x9 screen look 10,000 better than most of my local Cinema Theaters
I feel like my home theater can only be beat by a Dolby cinema experience or IMAX. I’m tired of bad theater experiences.
What theater has a single seat costing $40 or $50 bucks???
After popcorn 🍿 and a drink 🥃. It adds up quick!
Wow I love homecinema. I got one at home and all that. Bit this next level of neediness. Just enjoy the movie.if not just walk out and demand your money back. It's just a movie. You gotta love first world problems.
It’s just a movie yeah and it’s just $30. You can either spend $30 to buy a ticket and snacks for one person or you can go do literally anything else. If they want our money they have to earn it.
Thank you for watching! The intent would be that the theater would fix the issue for all to enjoy and not just get my money back on the way out. It’s just principle. But you are right, at the end of the day it is still a first world problem.
I like the part “if they want our money, they will have to earn it!”
@@KevisFilmsit’s a first world problem yes but it’s in no way “needy” to expect value in return for your hard earned money.