Troubleshooting the Flashing Blue Light | Litter-Robot 3
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- Опубликовано: 12 сен 2024
- The Litter-Robot 3 is equipped with Cat Sensor that detects when a cat enters and exits the globe. To ensure the accuracy and reliability of the Cat Sensor, power the unit off before making any changes that will affect the weight of the unit, including emptying the Waste Drawer, adding or removing litter from the Globe, or cleaning or moving the unit.
When you are done, turn the unit back on. The Litter-Robot will perform an initial Clean cycle and the Cat Sensor will take a new measurement of the unit’s weight. If your Litter-Robot 3 is displaying a flashing red light
or you are receiving cat sensor fault errors via the Whisker app, please follow the steps in this video to resolve this issue.
We have four Litter Robots and love them. As we can afford to add units, we do. Since the company has been sold, the price is very high for rescue groups to afford, and we have not bought a new unit in a few years.
Unlike the rest of the negative comments here, I have had quite good results with the Litter Robot 3. I have 5 cats, so I would need 6 litter boxes. Without the Litter Robot, I would be spending hours cleaning up cat poop and the house would still smell like a litter box. I value my time and nasal passages too much for either of these, so it's a bargain.
On the engineering side, I have been impressed at how reliable the unit is, given that it has moving parts and has to work in an extremely dirty and dusty environment. You do need to understand how the unit works and occasionally do a little maintenance or repair, but generally it runs itself.
The customer service has always been responsive, friendly, and very helpful for me.
Thank you for the awesome Litter-Robot feedback! We greatly appreciate your support 😸
Wait until your warranty runs out 🤣
@@twitch5393 Yep, looking forward to it. That will mean that I've avoided digging around in poop for three years.
Customer support has been great all along so I expect that will continue even if I have to pay for some parts.
@@n1n3w1v3s Lol so you want to chuck £3000 away on 5 litter robots! And you will have to pay for extended warranty plus wait ages for parts untill your warranty runs out then they don't want to know! Very very good luck lots of people regret buying but if that's what you want to do Knock yourself out. Oh you will be digging poop out of every single section of the litter robot! Better buy some tools and cleaning equipment for your repairs 🤣
@@n1n3w1v3s lol avoiding digging out poop for 3 years! What about having to send it back and repairing it for 3 years? 🤣
These things are junk. We’re on our second robot and these DFI sensors are in the absolutely worst location and clearly designed by an engineer and never made it through QA. All the damp litter slides right down over the sensors and gums them up quickly. Nothing like waking up in the morning and finding a robot stuck upside down. Or you go through all the troubleshooting and of course, the last step tells you you need to replace the DFI sensor. These things are over engineered and have many flaws to their design. The DFI location is the biggest flaw in this design.
I agree, but you should try a different litter. I have 9 cats, two Litter Robots and 2 litter boxes. Ive had them for 4 years and have lost count how many times I've taken these damn things apart and fixed them. Ridiculous for the amount of $ these things cost. I gave up on one of the litter robots because nothing fixed it. It sat here for 6 months, then I saw a video on one thing I hadn't tried and wallah! It works! I've given up on both a few times but try and try and try again. Four years old and haven't had to replace anything because I keep trying! Shouldn't have to. But still glad I bought them.
This is my problem and nothing fixes it. Unit is two years old and has given many problems.
Hi there, we would be more than happy to provide further assistance. If you haven't already, please contact us at whiskersupport.com. Thanks!
We purchased our robot, it failed over and over again. Lit robot replaced it with another unit, which has also failed over and over and over. These are over engineered and the sensor placement is awful.
None stop problems from week one! 3 replacement bases untill warranty run out and always had problems. Worse thing I've ever spend money on! So badly engineered and the litter robot 4 is the same! Avoid this company
Couldn’t agree more. Over engineered bubble of junk. You would think for the cost that one would get what they pay for. clearly not when it comes to this unit.
Agree! Trash. Biggest waste of money.
While doing a empty cycle there was a loud crack sound with a flashing blue light. I hoping these videos will help to solve my problem.
Know what you don’t have to troubleshoot? A regular litter box that doesn’t cost you $600+.
no matter what i do it doesnt work it stays blinking blue or blinking yellow took it apart and cleaned it and everything is not working im disappointed because i bought the bottom part couple years ago as the older one broke on me
We are sorry for any frustration this may have caused! We're happy to help. Please give us a call at 1-877-250-7729 (we are available Mon-Fri: 9AM-7PM EST and Sat: 9AM-5PM EST).
Will stop work before 3 years
Mine are 4 yrs old and working. I've fixed them 50x but never had to buy replacement parts.
according to the support video I still have the flashing blue light which according to the support video I need to replace the IR sensor. that is not an issue problem is there is nowhere to purchase the parts on the website. For fucks sake you all could make it easier to purchase repair parts.
These are junk. Always malfunctions. I’m a cat sitter and CRINGE when a client gets one. I will not rest until they go out of business.
Well then you'll never rest. Your a cat sitter not a multiple cat owner. When you have a dozen cats and a few years ago you broke both hips and shattered your pelvis, scooping is hard and painful plus I'd need a dozen litter boxes. Even despite the fact that I've had to take them apart and fix them so many times I lost count, they're STILL worth it!
This thing is basically a paperweight. Please hire some practical engineers that know how things work and don’t work off paper.
I've had mine 5 years, runs great. It all about maintenance by the owner. If you slack on it, it will slack on you 🤷♀️ personal experience.
@@nala5598it slacked on me and I've cleaned it regularly. Mine is 4 years old and stopped working. So no, not always about the maintenance of the owner.