Это видео недоступно.
Сожалеем об этом.
How to WIN a chargeback?
HTML-код
- Опубликовано: 16 май 2023
- It can be difficult to win a chargeback dispute. David explores different ways to shift the odds into your favour.
For more videos visit:
www.youtube.com/@Merchantacco...
Source: www.merchant-accounts.ca/
#ecommerce #business #chargebacks #onlineStore #ebusiness #chargeback #payments #sellingOnline #onlineSales
So I had an air-conditioning unit install in my home. I paid the full amount labor and parts before they completed the work
When they completed the work, the air handler did not fit in the closet because they measure wear in accurate .
I want to do a chargeback because they don’t want to solve the problem
Thanks, this was helpful!
Glad to hear!
If i run estate auctions and had sold some real gold pueces that were stamped and acid tested before listing and the buyer filed with the not as described code or w.e im basically beat right? I dont know how i can prove they are even though i know for a fact they were
This is a complicated question, because some of it would be about the chargeback process, some of it would require expertise in gold, and finally, the ability to tie those together with proof. A lot of credit card processors consider selling gold (or things otherwise exchangeable for cash) very high risk. Perhaps if you involved some sort of third party validation service before sending it out to the cardholder. I don't think this can be answered in the RUclips comments section, but if you reach out to us we can have a brainstorming session to see what you may change. This might be a situation where you concentrate on fixing the issue going forward. I'm sorry I can't easily answer that here... this is a tough one!
I got a chargeback. It was a employee using a company card. Have signed Reciepts and pictures of him. What are my chances getting my money back.
You didn't state what the chargeback was for. It could be for fraud (I didn't buy this), or item not as described (the glassware I bought arrived broken) or item not received (I never got what I paid for). Since I don't know the reason code I can't be too specific. Ultimately though, it sounds like you have some good evidence and can hopefully win the chargeback dispute process.
so if i showed them that it was will delivered by Aramex for example I'll win the dispute?
Proof of delivery isn't always enough to win. For example, if it's just a Fedex electronic signature (that usually isn't legible) that's not too helpful. On the flipside, if the delivery person took a timestamped photo of the package, and the house, showing the address, that's a lot better. I find that with chargebacks it's usually shades of grey rather than a clear cut win-or-lose. The better evidence you have the more likely you'll win. Having proof of delivery, and the clearer it is the better, will always help. Sorry that I can't give you a definitive yes or no. Chargebacks just don't seem to work that way.
@MerchantaccountsCanada Thanks a lot for your time
My customer use random credit cards (13) , he uses random home and shipping addresses to make his order, he also uses random email address, shopify marks this as fraudulent transaction I emailed my customer he doesn’t respond to me what can I do?
This does sound like fraud. If you haven't shipped I wouldn't ship those orders. We have other content about how to spot and stop fraud. This is a case where ideally you could have done a video call or some other validation with the cardholder before shipping. Random shipping addresses also doesn't sound like they're actually trying to steal items, this sounds more like card testing to find valid cards and then use them somewhere else (but I could be wrong). Many merchants initially take on losses in a situation like this, but they learn from it and try to spot fraud or suspect orders more proactively going forward. Please check out some of our other content such as on how to spot and stop fraud, or perhaps on using 3DSecure which is an extra layer of security during the checkout process.
GOT A CHARGE BACK ON EBAY FOR A MERE £2.99 STILL PENDING
I'm a consumer and want to win the chargeback process. The bank has refused to credit my card for true fraud committed by the merchant. How can I approach this? Should I call the bank again or write a letter?
This channel is more merchant side than cardholder side in terms of the content. However, as a cardholder you would normally be protected from fraud (unless you did something that compromised your security, perhaps like sharing your card number and pin code). If you feel it's unfair you definitely should reach out to your card issuer, as they are the party that has control over what is happening in that situation.
Need help: I booked a flight online and in less than 12 hours I called my bank to check they said the transaction got declined and an email was sent to me by the merchant requesting for verification of the payment which I did not do. After 2 weeks I booked a flight again keeping in mind what my bank told me so I filed a dispute with bank but now the merchant sent me an email saying that the chargeback is not accepted.
I'm a merchant and i got issued a dispute by my buyer, my money is now negative but i still can provide evidence that the buyer recieved the item. It was a digital product and i have proof of our conversation is that enough to win the dispute?
Opposite of mine..
Im the one who bought an online item and got scammed and never ever received the item that I bought 😂
Had been blocked, never ever reach out to me after I paid for the item 😅
What should I do?😂
Per the video winning disputes can be a big uphill battle. It's the card issuer that makes the decision. The best thing to do is pay attention to the dispute reason code (what is the customer saying - "It's not as described" OR "I never got what I paid for". Make sure that when you provide your dispute evidence you're fighting the right battle. If you can provide proof that they've enjoyed the service that is strongly beneficial to your favor - so long as you lay your dispute response out very cleanly. That said, it's the cardholders card issuing bank that will render a decision, so make sure you provide a CLEAR case (not long - clear) with the best information that you can.
THE BANKS SHOULDNT BE ENTERTAINING THIS AT ALL UNLESS ITS A STOLEN CARD
Shut up.
People selling snake oil. It’s a great protection against scammers.
@@SK-hy7or NO WAY ITS GETTING ABUSED BY SCAMMER BUYERS , IT SHOULD BE LEFT TO THE MERCHANT , SHOULDNT BE ALLOWED TO CONTACT BANK AND SAY I DONT LIKE THE PANTS AFTER 3 MONTHS AND GET FREE MONEY WHICH THIS LEFTIST LUNATIC POLICY IS ENCOURAGING AND THE BANKS SHOULD ONLY DO THIS IF CREDIT CARDS ARE STOLEN