Rad City 5 E-Bike -- FAIL!! Plus Troubleshooting

I jumped on the Rad City 5 for a ride one afternoon and the electric motor was not working. It didn't work using the throttle and the motor provided no pedal assist. I turned the bike on and off a few times, changed the battery, and checked all the connections but nothing worked. I contacted Rad support and they got back to me right away via email. Rad support suggested I try a few diagnostic tests and this video shows what I tested.
The end result is that Rad is sending me a new wiring harness and a new controller for the motor. I will have videos of the wiring harness installation and the controller installation. But, right now, I'm waiting on the parts.