I know she sounds repetitive but she's trying to get as much information from the caller as she can in order to pass that on to the first responders. Add to that the fact that witnesses oft times recall things differently after the event than they do while the event is unfolding. It's often the case that witnesses can contaminate their memory of events with those of others who they've later been in contact with or seen on tv. This in turn can cause a great deal of confusion to the investigation later as they try to reconstruct the crime. What she's trying to do is get as much factual information from the caller without anyone else's input. There is method to the madness.
the people saying “she needs retraining, what stupid questions” very clearly have no idea what to do and what’s needed for a risk assessment for critical incident response. yourselves wouldn’t have done half as good of a job as she did
For those wondering... While you never get the same call twice, you never fully know how to handle the first call of a massive incident of this scale. So, first off, you need to gather all the info you can. Most calls that come in someone is going to say "the patient is dying" and make our the situation to be worse than it is. Because of that the first response is actually to alert local first response teams at the arena and actually make contact with the arena itself. The next step is to find out information for the investigation team at a later date, so ask the horrible questions, this all could come in to play later. Obv once stage 2 is reached then a full "code 1" is called, which is to say a police officer is under attack and all local officers must attend, then all local ambulance, followed by the fire brigade (remember, it wasn't their fault they were held back from the arena). Manchester emergency services are learning a VERY hard lesson to learn, still to this day. Please support them by only ever calling 999 in the case of an emergency where they can help, or use the none emergency lines where they can come out when they're ready and nobody is at risk of death.
@R. It’s you spreading negativity and trying to make others feel bad about themselves. If that’s the attitude you have well you can keep your opinions and comments to yourself. We don’t need you’re negativity.
She is trying to stay calm while talking to someone who is saying their has been an explosion at a stadium that can hold 21K people, imagine taking a call being and being an emergency call dispatcher and someone has rang through saying that their has been an an explosion a 21k capacity stadium and you’re the first contact, what you don’t know is that the supervisor would of been giving the call operative instructions on what to say next etc. I’m currently working my way up as a student to become a paramedic and I could not imagine being in this situation myself or even taken such a call. It’s like working for Tesco, even though you are told about the possibility of a multiple stabbing or shooting or even an explosion ( terrorist arrack ) you wouldn’t even imagine the possibility of this happening to you so have some compassion to the lady who done a brilliant job of taken the call as you wouldn’t even know what to say or do yourself despite the training as real life and training for an event are completely different.
@@alanshill4347 Please stop talking about things you clearly don't understand. The ENTIRE time she is risk assessing, help is already on the way. They send help the moment the call is taken, they keep the person on the line until help arrives and in the mean time, they find out all the relevant information which is then relayed to the first responders on their arrival in a quick and efficient format. People calling 999 are stressed and it's very easy for them to bombard the paramedic or police with too much info/conflicting info on their arrival which actually impedes their ability to help the person in need. Open your mind and listen to what people are trying to tell you instead of being so cynical. This woman asked all the questions she was meant to, and it's incredibly efficient.
I know she sounds repetitive but she's trying to get as much information from the caller as she can in order to pass that on to the first responders. Add to that the fact that witnesses oft times recall things differently after the event than they do while the event is unfolding. It's often the case that witnesses can contaminate their memory of events with those of others who they've later been in contact with or seen on tv. This in turn can cause a great deal of confusion to the investigation later as they try to reconstruct the crime. What she's trying to do is get as much factual information from the caller without anyone else's input. There is method to the madness.
Literally breaks my heart listening to this stuff
The person who made the bomb is disgusting 😡!
4:09 you can literally hear people screaming and groaning in pain, how awful
the people saying “she needs retraining, what stupid questions” very clearly have no idea what to do and what’s needed for a risk assessment for critical incident response. yourselves wouldn’t have done half as good of a job as she did
For those wondering... While you never get the same call twice, you never fully know how to handle the first call of a massive incident of this scale.
So, first off, you need to gather all the info you can. Most calls that come in someone is going to say "the patient is dying" and make our the situation to be worse than it is.
Because of that the first response is actually to alert local first response teams at the arena and actually make contact with the arena itself.
The next step is to find out information for the investigation team at a later date, so ask the horrible questions, this all could come in to play later.
Obv once stage 2 is reached then a full "code 1" is called, which is to say a police officer is under attack and all local officers must attend, then all local ambulance, followed by the fire brigade (remember, it wasn't their fault they were held back from the arena).
Manchester emergency services are learning a VERY hard lesson to learn, still to this day. Please support them by only ever calling 999 in the case of an emergency where they can help, or use the none emergency lines where they can come out when they're ready and nobody is at risk of death.
This is chilling. Must have been so scary. RIP to all those lives lost ❤️
God bless them it kills me to hear that stuff
as a former 999 ambulance call hander we had a major incident alarm go off
I'm at EMAS, mate. They've added new protocols for this stuff now. But let's face it, it all goes out the window when something like this happens.
Ron Blake' God bless you
Well done ron 👏
it was the worst my city ever saw.
My sister almost went to that concert
@@ens14686 she had an argument with our parents and they decided shes too young
I was there 2 days before the bomb
@@ens14686 😂🤣🤣
@R. HOW DARE YOU!
@R. It’s you spreading negativity and trying to make others feel bad about themselves. If that’s the attitude you have well you can keep your opinions and comments to yourself. We don’t need you’re negativity.
The TSO did a good job, he is a good lad.
The women answering this call needs re training her tone is awful!!
I thought she was brilliant and was just trying to be clear in a situation like that they need to clear she doesn’t have time to be polite.
No it really isn’t
She is trying to stay calm while talking to someone who is saying their has been an explosion at a stadium that can hold 21K people, imagine taking a call being and being an emergency call dispatcher and someone has rang through saying that their has been an an explosion a 21k capacity stadium and you’re the first contact, what you don’t know is that the supervisor would of been giving the call operative instructions on what to say next etc.
I’m currently working my way up as a student to become a paramedic and I could not imagine being in this situation myself or even taken such a call.
It’s like working for Tesco, even though you are told about the possibility of a multiple stabbing or shooting or even an explosion ( terrorist arrack ) you wouldn’t even imagine the possibility of this happening to you so have some compassion to the lady who done a brilliant job of taken the call as you wouldn’t even know what to say or do yourself despite the training as real life and training for an event are completely different.
it's really not. at all.
What would you have done better, Emms?
😭😭😭😭😭 so tragic!
They ask silly questions repetitively. She must hear he's trying to help people.
She is highly trained and asking everything she is meant to ask.
you realise they have to risk assess things from what they can hear from the caller and in the background, right?
Please don't, we now know nobody help for a long time because of so called risk assessment. People could have been saved . But what do i know
@@alanshill4347 so you expect emergency services to not risk assess what they’re going to?
@@alanshill4347 Please stop talking about things you clearly don't understand. The ENTIRE time she is risk assessing, help is already on the way. They send help the moment the call is taken, they keep the person on the line until help arrives and in the mean time, they find out all the relevant information which is then relayed to the first responders on their arrival in a quick and efficient format. People calling 999 are stressed and it's very easy for them to bombard the paramedic or police with too much info/conflicting info on their arrival which actually impedes their ability to help the person in need.
Open your mind and listen to what people are trying to tell you instead of being so cynical. This woman asked all the questions she was meant to, and it's incredibly efficient.
Operator: Has anyone else been injured?
Had anyone else been injured?
I feel so sorry about Ariana grande also fans it went fine until ....
did the guy give permission to get this released to the public?
Not up to him
No identifying information and its within the public interest for it to be released so it's fine
It is owned by the government. You have no right to anonymity
GMP FAILED AGAIN!! Absolute disgrace. Incompetence beyond belief!! Shameful
Harsh - they didn’t intentionally strap a bomb to one of them and deliberately detonate it amongst young children
I’m sorry it’s very sad but the man was talking like how I would talk in search and destroy
🥴🥴🥶🤣🤣🤣
Yeah very harrowing
0:00
Why did she take so long to tell him to help him? He already said before that he was with someone who was injured
:ooooo again!?!? in arenaaaaa
Anybody noticed how this is Middle of UK and none of the callers can speak good fluent native english? XD
This was a terror attack and all you care about is their level of English. Do you even think before typing?
@@Zul812 yes
@@SkyIsThere. not very well it seems.
Complete idiot full stop . And id put money on it that he or she knows hes a fool.
@@alanshill4347 You literally done space before you put a full stop sign, and you call people idiots.