Hi! All our active GPS tracker requires cellular service to use the tracking platform and the free app. Our plans are based on a simpler pricing model of a month-to-month, quarterly, and 1-year plan. We offer discounted prices depending on the billing frequency and the number of devices. Our customers are welcome to upgrade or downgrade to other plans via email, phone, or chat at any time. To further check your options, please go to this page: www.brickhousesecurity.com/gps-trackers/trackport/#tab-serviceplan
Hello! Our real-time GPS Trackers use AT&T's full 4G coverage and function anywhere in North America, including the U.S., Mexico, and Canada only. We also offer International Trackers and, you can view them here: www.brickhousesecurity.com/gps-trackers/international/
I'm sorry for the inconvenience. Have you tried calling our tech team yet? You can reach us at 800-654-7966. We're more than happy to fix the issue and walk you through navigating the app and web platform. Feel free to call us from Monday to Friday, from 10 am to 7 pm EST.
Does this require a service plan of some sort or works right away as soon as plug in and download app?
Hi! All our active GPS tracker requires cellular service to use the tracking platform and the free app. Our plans are based on a simpler pricing model of a month-to-month, quarterly, and 1-year plan. We offer discounted prices depending on the billing frequency and the number of devices. Our customers are welcome to upgrade or downgrade to other plans via email, phone, or chat at any time. To further check your options, please go to this page: www.brickhousesecurity.com/gps-trackers/trackport/#tab-serviceplan
This is super great! Can this work in Nigeria?
Hello! Our real-time GPS Trackers use AT&T's full 4G coverage and function anywhere in North America, including the U.S., Mexico, and Canada only. We also offer International Trackers and, you can view them here: www.brickhousesecurity.com/gps-trackers/international/
Mine says no events found and it's not updating
I'm sorry for the inconvenience. Have you tried calling our tech team yet? You can reach us at 800-654-7966. We're more than happy to fix the issue and walk you through navigating the app and web platform. Feel free to call us from Monday to Friday, from 10 am to 7 pm EST.