I'm being threatened with a lawsuit over a negative review

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  • Опубликовано: 29 авг 2024
  • MAIN VIDEO: • Manufacturer threatens...
    UPDATE: dCS has issued an apology which can be read here: dcs.community/...
    dCS has threatened to sue for damages over my review of the dCS Bartok.
    Special thanks to Amir Majidimehr from AudioScienceReview and Jussi Laako from Signalyst for their input.
    dCS Bartok Review: • dCS Bartok Review - Sm...
    dCS Bartok Measurements: goldensound.au...
    Content and analysis sponsored by patreon supporters on / goldensound and headphones.com
    👕 Merch! 👕: shop.goldensou...
    Twitter: / goldensoundhifi
    Come chat on discord: https:/discord.gg/hifi
    Support me on patreon and join the private telegram chat: / goldensound
    (or subscribestar) subscribestar....
    The GoldenSound youtube channel, and all content is created and owned by GoldenSound LTD

Комментарии • 1,8 тыс.

  • @GoldenSound
    @GoldenSound  Месяц назад +512

    dCS' update and apology: dcs.community/t/goldensound-headphones-com-dcs-an-update/6740
    I am pleased that this whole situation has come to an end.
    I'm looking forward to visiting dCS next week, and for now the most important thing I ask is that people refrain from giving anyone at dCS a hard time. Particularly at CanJam this weekend. The individual involved is no longer with the company, and I do not want anyone to be directing further messages their way nor giving any sort of hardship to employees who had nothing to do with this situation in the first place.
    However, I would also like to sincerely thank everyone in the community for their support the past few days

    • @ianperesmusic
      @ianperesmusic Месяц назад +28

      That letter is WILD 👀 glad to hear things have been resolved ❤

    • @Klongu_Da_Bongu
      @Klongu_Da_Bongu Месяц назад +131

      I don't like their apology. It's filled with ego. "My statement was issued in good faith and based on information I believed to be accurate." So he fired someone who gave him "Wrong information" - in other words, someone took the fall for his decision.

    • @NeilDeBarna
      @NeilDeBarna Месяц назад +24

      It's great that this has been resolved and the pressure you were feeling has now been lifted. You were really fighting for every consumer and reviewer and for that you have my gratitude.
      As for you dCS, the damage has been done. I can tell you that you have lost at least one customer. I guess I'm not alone on that. If enough people think like me, only then may you have learned your lesson.

    • @benwu7980
      @benwu7980 Месяц назад +8

      @@NeilDeBarna I probably wasn't going to stretch my budget to what would be about a 20k€ product, but, it was was close enough to have been scheduled in the audition.
      I haven't watched the review, don't tend to need reviews... that I'm never considering a dCS is not anything about GS coverage or review.

    • @bostonrailfan2427
      @bostonrailfan2427 Месяц назад +63

      classic CYA move after bad backlash…they’re not sorry, they’re upset they looked stupid for going after you

  • @radiofreealbemuth
    @radiofreealbemuth Месяц назад +1900

    If they thought your review caused reputational damage, this is brand suicide

    • @TheWorldTeacher
      @TheWorldTeacher Месяц назад +30

      💯

    • @Martijn1234
      @Martijn1234 Месяц назад +23

      Absolutely!
      Some "influencers" (I realise Cameron isn't one) can absolutely destroy a company's reputation but saying a product is awful or with negative/unfavourable reviews. In this way I can see why the employee was concerned.
      This was a negative review yes (and it didn't align with the love I had for my Bartok 2.0) but it's certainly not nasty or presenting anything other than his opinion. In fact; you can tell he really wanted to like it and was a little let down.
      They should have just offered an upgraded version to review and opened a dialogue to work out what went wrong. There may have even been a follow up review then which would have been much more positive for DCS.
      By selecting this course of action (as you say) this may be the beginning of the end for this company. Very unprofessional behaviour.

    • @benwu7980
      @benwu7980 Месяц назад +8

      1000%
      There are brands in other spaces that I've grown to dislike for certain reasons, but this is just beyond the pale.

    • @nespressoman
      @nespressoman Месяц назад +4

      👍👍👍

    • @Toastybees
      @Toastybees Месяц назад +5

      ​@@Martijn1234If your content influences the opinions of other you are by definition an influencer, remove the media conditioning that has told you influencer is a dirty word, it's neutral and accurate.

  • @MichaelSheaAudio
    @MichaelSheaAudio Месяц назад +527

    "I'm not your mommy"?!?!
    From the VP of Sales and Marketing? Guy's a child, he's the one acting maliciously, clearly.

    • @aleksoctop
      @aleksoctop Месяц назад +40

      That's the biggest teller he's just a schoolyard bully in grownup clothes.

    • @Sophie-144p
      @Sophie-144p Месяц назад +7

      ​@@aleksoctop a schoolyard bully that still just sucks up to the bigger guy, his company

    • @Mattje8
      @Mattje8 Месяц назад +5

      I’d love to see how they propose to calculate damages. I suspect they have no usable evidence you have damaged sales nor can they quantify the loss.

    • @mallninja9805
      @mallninja9805 Месяц назад +3

      Sounds like a typical Sales / Marketing guy to me, tbh

    • @oz_jones
      @oz_jones Месяц назад +2

      ​@@Mattje8 "one BILLION dollars" Dr evil

  • @AF-rd2vf
    @AF-rd2vf Месяц назад +2398

    I will not be buying any products from dCS.

    • @Poor_Wayfaring_Stranger
      @Poor_Wayfaring_Stranger Месяц назад +69

      don't want to assume here but mostly likely neither of us can afford it anyway 🥲but I agree with you in spirit

    • @DaveJ6515
      @DaveJ6515 Месяц назад +3

      Too bad. I have a Rossini and it sounds great.

    • @hafler3o
      @hafler3o Месяц назад +2

      Amen to that

    • @BL-yj2wp
      @BL-yj2wp Месяц назад +31

      You never were in the first place.
      Me neither, it's a decent but utterly unremarkable DAC for 15 grand, nobody should be buying that.

    • @vanCaldenborgh
      @vanCaldenborgh Месяц назад +56

      How unprofessional that company is with sentences like "I am not your mommy", I am not very confident about the quality of their products.

  • @Preske
    @Preske Месяц назад +182

    "i'm not your mommy" tells volume about the maturity of that person and they have made it VERY clear it's about their ego and feelings being hurt, not about facts.

    • @SeekingTheLoveThatGodMeans7648
      @SeekingTheLoveThatGodMeans7648 Месяц назад +1

      This is about nosebleed price territory audiophile stuff anyhow.
      What can be said for us older fogies who don't even have good hearing in both ears? Why doesn't someone make a headphone setup into which auditory compensations can be dialed.

    • @DunnGolfing
      @DunnGolfing Месяц назад

      Says it all

  • @ScooTGetsClips
    @ScooTGetsClips Месяц назад +815

    If there is anyone at dCS reading this comment, I will no longer have any plans to purchase any products moving forward.

  • @phild5322
    @phild5322 Месяц назад +468

    “I’m neither your mommy nor your therapist”. The guy sounds like a psychopath

    • @LesSand75
      @LesSand75 Месяц назад +32

      This is total BS. Snark for intimidation purposes. Unprofessional. Gross. Also, companies feel WAY too emboldened to bully people around. This is a disgrace.
      And I’m happy this particular line was aired out.

    • @garydiamondguitarist
      @garydiamondguitarist Месяц назад +12

      Sounds like the guy that wrote it could have used better parents and a therapist himself.

    • @jothain
      @jothain Месяц назад +8

      Likely CEO or someone at top management themselves. No one in their right mind would write something like that as worker for the business. No one.

    • @Paxmax
      @Paxmax Месяц назад +6

      In capacity as a representative for dCS that is really unhinged choice of words / behaviour. It's just a few hairs above "Yo momma" insults.

    • @C0MPUTERPHILE
      @C0MPUTERPHILE Месяц назад +8

      Not even Saul Goodman would write something so unprofessional

  • @fatphoca5009
    @fatphoca5009 Месяц назад +1862

    Not impressed DCS. I used to be your customer but I will never be one again if you bully reviewers.

    • @michaeleriksen4213
      @michaeleriksen4213 Месяц назад +33

      Ditto✊✊✊

    • @pulsar7058
      @pulsar7058 Месяц назад +31

      Same Here. Boycott.

    • @EasyGameEh
      @EasyGameEh Месяц назад +10

      if?

    • @ToyKeeper
      @ToyKeeper Месяц назад +24

      Based on what the guy from dCS wrote, he probably thinks the sudden reduction in sales is the reviewer's fault, instead of being a consequence of his own actions.

    • @YouTube_can_ESAD
      @YouTube_can_ESAD Месяц назад +3

      @@ToyKeeperExactly!!

  • @sadsismint
    @sadsismint Месяц назад +107

    Negative reviews are the MOST important thing these days. So many channels are just paid promotions, overviews, too scared to show negatives.
    Finding genuine reviews of products these days, is getting harder and harder.

    • @jothain
      @jothain Месяц назад +2

      Yes. About let's just throw some figure like >80% of reviews are stuff that I don't buy fully. Only ones that have actually made negative/neutral statements about reviewed items and who tell transparently in the beginning if item was bought or got free and where reviewer states like "all about you're going to hear states my personal opinion and that this review hasn't been approved by manufacturer".

    • @Z-add
      @Z-add Месяц назад

      So inorder to prove unbiased is to put a negative review.

    • @TheAechBomb
      @TheAechBomb Месяц назад +5

      ​@@Z-addnot a negative review, but point out the bad along with the good. so many paid 'reviews' simply go on and on about how the product is the best thing ever, while being careful not to say anything negative, for fear of not having their review be approved by the brand.

    • @jonathanparle8429
      @jonathanparle8429 Месяц назад +1

      It wasn't even a negative review to begin with in my opinion, unless I am reading a different review. It seems typical of most high end audio product reviews I have read over the years in that almost everything has a relative weakness or flaw at any price.

    • @user-cm3wd5hk1p
      @user-cm3wd5hk1p Месяц назад

      I also can’t stand RUclips “reviews” anymore.
      Everything is all roses and sunshine with freaking everything.

  • @MrB10N1CLE
    @MrB10N1CLE Месяц назад +291

    When you lose reputation over a negative review, so you lose even more reputation trying to sue said reviewer. Big brain move.

    • @garydiamondguitarist
      @garydiamondguitarist Месяц назад +3

      Not big brain move, but definitely small something else move. 🍆🤏🏻

  • @akaJughead
    @akaJughead Месяц назад +76

    By their actions, this company has just lost another customer for life.

  • @dukajoe
    @dukajoe Месяц назад +500

    Hey manufacturers STOP DOING THIS. Hire someone at your company that understands BRAND EQUITY.

  • @user82938
    @user82938 Месяц назад +72

    That email from them was so unprofessional.

    • @gblargg
      @gblargg Месяц назад +5

      Their "apology" is equally disappointing. They even claim they never threatened litigation, because they didn't use that specific word. They say that "things escalated" as if this reviewer caused it. No, dCS escalated things.

  • @iridescentgherkin
    @iridescentgherkin Месяц назад +578

    "...your irresponsible and overtly malicious behaviour"
    - oh the irony.

    • @doOf3r
      @doOf3r Месяц назад +19

      I am not a Lawyer but if that isn't a Libellous statement then I don't know what is.

    • @MiGujack3
      @MiGujack3 Месяц назад +4

      ​​@@doOf3r Yeah, I'm also not your mommy or therapist either lmaooo

    • @garydiamondguitarist
      @garydiamondguitarist Месяц назад +1

      Exactly, says the company who like schoolyard children said "I'm not your mommy". Perhaps that person was projecting their own parental problems onto the reviewer. Not a good way to get catharsis, also unprofessional and a good way to undermine themselves.

    • @iridescentgherkin
      @iridescentgherkin Месяц назад +1

      @@garydiamondguitarist Apparently the U.S. sales guy responsible for the emails has been fired, and DSC has released an updated statement apologising profusely for all the upset.
      Seems like it worked out in the end...

    • @garydiamondguitarist
      @garydiamondguitarist Месяц назад +2

      @@iridescentgherkin Yeah I saw that. Smacks of being a cover your arse, damage control, backwalk a mistake move, dripping with hubris and insincerity.

  • @Matticitt
    @Matticitt Месяц назад +130

    “I’m neither your mommy nor your therapist” just wow. He's a psychopath. What a looser.

    • @Name-gi8dr
      @Name-gi8dr Месяц назад +6

      Dude should be blacklisted from the industry itself

    • @thecrowpit24
      @thecrowpit24 Месяц назад

      Loser.*

    • @SeekingTheLoveThatGodMeans7648
      @SeekingTheLoveThatGodMeans7648 Месяц назад +1

      Funny statement from a company presenting itself as purveyor of creature comfort goals.

    • @thecrowpit24
      @thecrowpit24 Месяц назад

      @@Matticitt Loser.*

    • @atlfun08
      @atlfun08 Месяц назад

      Totally unprofessional. It’s disgusting. They are a business and the mafia!!

  • @TheZigsDk
    @TheZigsDk Месяц назад +1075

    Sorry dCS, but this is how you get yourselves boycott

  • @emenesu
    @emenesu Месяц назад +65

    "I'm not your mommy"? What, how is that a VP?

    • @JSHuiting
      @JSHuiting Месяц назад

      That's exactly how you become a VP, be a narcisistic psychopath.

  • @ericstefko4852
    @ericstefko4852 Месяц назад +560

    wow dCS can you be any more unprofessional?? I would never buy a product from a company that tries to bully reviewers

    • @thebestoffools
      @thebestoffools Месяц назад +35

      Be careful. dCS might bully you into removing your comment. 🤭

    • @AddicteServer
      @AddicteServer Месяц назад +1

      ​@@thebestoffools*sue

    • @jothain
      @jothain Месяц назад +2

      @@thebestoffools Lol, they can try 😂

    • @C0MPUTERPHILE
      @C0MPUTERPHILE Месяц назад +2

      @@thebestoffools If you only knew how many countries that have boicott laws (I'm including those that allow boicotts but put stipulations on how you do it)..

    • @5Antvin
      @5Antvin Месяц назад

      many reviewers in the rags were on the take so this is no surprise big $$$ stereo is suspect alchemist and charlatans selling to ocd yuppie type hobbisty

  • @Noksus
    @Noksus Месяц назад +31

    That "not your mommy or therapist" comment was totally unprofessional as is the way they just completely refuse to specify which parts were false and instead just accuse you of intentional misinformation. Just shows they are not working in good faith.

  • @filipviljamaasvensson
    @filipviljamaasvensson Месяц назад +505

    The VP of sales & marketing comes across as a psycho trying to intimidate you into submission. Very disturbing to say the least. Hope you are OK Cameron.

    • @TheChodax
      @TheChodax Месяц назад +8

      yep, actually unhinged. To see such unprofessionalism at the top level of a company is quite troubling.

    • @richardweston4493
      @richardweston4493 Месяц назад

      He appears to be an absolute flog.

    • @AmbientShores
      @AmbientShores Месяц назад +4

      Typical VP

    • @mikepalmer2219
      @mikepalmer2219 26 дней назад

      Most CEOs and people in those high level,positions are at the minimum a sociopaths and narcissists. If they cannot control something they lose it.

  • @DevJMD
    @DevJMD Месяц назад +26

    This came up in the algorithm for me. I've just watched the review. As a loyal customer to dCS, I will no longer make any purchases (and I do a fair bit from them) as a result of their actions and not as a result of the review. The review would never have swayed me, but their childish and petty response to sending a legal threat to you is enough to scrub their name from both professional and personal use. The whole "not your mummy" sentence is wild. That's not normal, decent and humble behaviour, that's legitimately borderline psychopathic behaviour from someone representing the company at its highest level. Pathetic.

    • @jonathanparle8429
      @jonathanparle8429 Месяц назад +6

      Same here. I always aspired to a dCS product if I were ever in a position to afford one and that includes the Bartok after reading the review. But I would not buy an dCS product now, not when I now know the sort of people in the company who created it.

  • @yogiwp_
    @yogiwp_ Месяц назад +127

    dCS just lost a customer forever. This is disgusting.

  • @jackpaul7102
    @jackpaul7102 Месяц назад +13

    As an audiophile, dCS is fucked. My friends and I will abandon them, forever.

  • @jemaglr5316
    @jemaglr5316 Месяц назад +875

    Bye DCS! 👋🏼

    • @imacactus2
      @imacactus2 Месяц назад +1

      Buy DCS! 💸

    • @RafiGish
      @RafiGish Месяц назад +24

      @@imacactus2 You're not even remotely funny.

    • @nespressoman
      @nespressoman Месяц назад

      @@imacactus2 Nice that you support a company that has bad morals and are bullies. 🤑

    • @ReclaimerTyphoon
      @ReclaimerTyphoon Месяц назад +1

      @@RafiGish I thought it was *remotely* funny.

  • @OfficialGamesky
    @OfficialGamesky Месяц назад +8

    all of this is very well said. i'm sorry you are having to deal with this shit. there is no place for a company to try and threaten a reviewer with a lawsuit

  • @peterphan227
    @peterphan227 Месяц назад +493

    The review came out in 2021? Great job resurrecting bad press, and starting even worse bad press, dCS! 😂

  • @bizophone
    @bizophone Месяц назад +7

    "You're doing something I don't like. I'm going to sue you"
    "What am I doing?"
    "I'm not your mommy or your therapist."
    Who the hell is running this company??

  • @spamcan9208
    @spamcan9208 Месяц назад +113

    What a self own. That "mommy/ therapist" comment tells you all you need to know. ffs, movie theaters have less projection. It's also failing basic PR 101 and a great example of what not to do. Now because they can't let perceived slights go, they'll have created the very problem they sought to fix.

    • @MiGujack3
      @MiGujack3 Месяц назад

      Yeah, it's like they hired a ghetto mall security guard to do their PR.

  • @RockyPixel
    @RockyPixel Месяц назад +18

    It's like these lawyers never heard of the Streissand Effect.

  • @grunklechubs4743
    @grunklechubs4743 Месяц назад +206

    do they not understand how much this hurts their brand?

    • @radiofreealbemuth
      @radiofreealbemuth Месяц назад +39

      I'm betting that this tactic has worked for dcs in the past, so they probably expected Cameron to cave and take down his review

    • @chungang7037
      @chungang7037 Месяц назад +12

      I predict an apology or double down in this case, getting the popcorn ready.

    • @alanwhite6161
      @alanwhite6161 Месяц назад +4

      Oh I think that leason is incoming myself

    • @jo05dk
      @jo05dk Месяц назад +4

      It doesn't seem so. ...but I sure hope they'll learn now.. 😈

  • @audioessence-ch
    @audioessence-ch Месяц назад +9

    We really appreciate watching your honest reviews and stand with you! Keep up the great work! Tom from Audio Essence Switzerland.

  • @sumtingyum
    @sumtingyum Месяц назад +241

    This John guy from dCS is nuts. I auditioned dCS stacks recently in 2023 and despite the impressive specs and finishes on the exterior, none of the products' sound stood out to me. MUCH cheaper stacks and all in ones literally sounded identical clock or no clock. No one was deceived here

    • @The_Hipster_Cow
      @The_Hipster_Cow Месяц назад +15

      100% agree, at CanJam they always setup this really fancy looking room with their expensive lina stacks and no matter what I plug into them they just sound bloated and dull.

    • @kamerafi
      @kamerafi Месяц назад +2

      My experience exactly.

    • @chris_schenkel
      @chris_schenkel Месяц назад +8

      Lawsuit incoming.

    • @RegebroRepairs
      @RegebroRepairs Месяц назад +18

      Of course they sound the same. DACs are a solved issue and has been for decades. You can buy cheap single chip solutions that will literally have a conversion quality that is several orders of magnitude better than human hearing could ever distinguish, and they only cost a few dollars.
      The ONLY thing that is tricky in audio is the conversion between vibrations and electricity and back. Every other bit is a solved problem.

    • @benwu7980
      @benwu7980 Месяц назад +2

      As someone in the market for one at the moment (well, a few months away), what did you end up going with? My shortlist got shorter by one.. so am waiting to do a side by side of the AR Dac9, PS Direct Stream and the Meridian Ultra.
      Budget is not quite yet set.

  • @hogio
    @hogio Месяц назад +6

    I saw your Bartok review a few months ago after two of my audiophile friends whose ears I trust got a loaner from a friend of theirs.
    Simple story, they auditioned the Bartok at their system.
    I wanted to listen but they had to return the Bartok to its owner.
    But they gave me a summarized impression. Too smooth. It's so smooth it's lacking details, texture and excitement.
    Trusting their judgment, but being a little curious if not skeptical, I research Bartok review. Your review confirmed their conclusions. You nailed it.
    For context, the Bartok was compared to Mola Mola Tambaqui and Bricasti M1 DACs.

  • @MEAREMLG
    @MEAREMLG Месяц назад +174

    sounds like an uphill battle for them to blatantly silence valid criticism

    • @AndreasLindholm
      @AndreasLindholm Месяц назад +4

      And criticism is protected speech in most jurisdictions.

  • @KBWrecker
    @KBWrecker Месяц назад +13

    These companies must be run by 12 yr olds. Did they think we wouldn’t hear about this?

  • @shilu6979
    @shilu6979 Месяц назад +85

    no dCS, this is the worst advertising they could do

  • @bastionshadowpaw
    @bastionshadowpaw Месяц назад +12

    hi, This is what it's called . A Slapp suit. A strategic lawsuit against public participation.
    the objective is not to take a legal route towards a rightful claim, but to mire the defendant in legal costs and intimidate them into silence. there's quite alot of precedent , and it exploits the legal system's weakest spots in favor of the party with the deepest pockets.

  • @ZReviews
    @ZReviews Месяц назад +181

    So, do they have to initiate a whole new threatening email chain about this video too? Or can they just amend the previous?

    • @yyams
      @yyams Месяц назад +20

      Good point... by the sounds of it they'll be threatening legal action for this video claiming damage to their reputation caused by GS telling people they are doing something frankly insane to him, which will massively damage their reputation.

    • @loonation2185
      @loonation2185 Месяц назад +3

      I bet ZReviews can't relate to this issue .

    • @Harrisongrey19
      @Harrisongrey19 Месяц назад

      Zeos you are trash

    • @HeroOfTheWeb
      @HeroOfTheWeb Месяц назад

      @@loonation2185 I've heard him give negative reviews on a lot of things. I assume you're just being a sandy butthole for no reason?

    • @irel4nd
      @irel4nd Месяц назад +3

      No no no… The new email chain is scheduled for 2027.

  • @bobnewby9129
    @bobnewby9129 Месяц назад +7

    dCS just put themselves on the "do not buy" list. I don't support bullies.

  • @Guderian0617
    @Guderian0617 Месяц назад +81

    Some advice for dCS: spend your money on R&D instead of lawyers, then your products may actually be good

    • @mxkarasevmx9568
      @mxkarasevmx9568 Месяц назад +3

      they spent. These guys had some problems in their review and this is why they are not telling him what's wrong. They want to show to the industry that having AP setup is not making them a top reviewers. Same with their personal preferences when they tell tus hat it is "not my sound" and it is not 15k sound.

    • @garyharris8082
      @garyharris8082 Месяц назад

      @@mxkarasevmx9568 These guys who specifically are these guys?

  • @TheGamerUnknown
    @TheGamerUnknown Месяц назад +165

    A real case of the Streisand Effect in action. That review was 2-3 years old and NOW they make a big stink of it. No doubt other audiophile content creators will end up speaking out against this kind of action, which ends up just highlighting the review more.
    If they had just stayed quiet, not too many people would have seen the review. (In the grand scheme of things) And it would have just been one review amongst many.

    • @RennieAsh
      @RennieAsh Месяц назад +10

      Yep I didn't even know what dCS is until this random video popped up. Now they join Tekton I suppose lol

    • @Peace_Guard
      @Peace_Guard Месяц назад +1

      And also this is their weakest product in the lineup, comparatively against competition at a particular price point. Their highest ones are actually one of the industry leading.
      Now, this will affect their entire lineup.

    • @MonsieurArlequin
      @MonsieurArlequin Месяц назад +1

      The thing I suspect is that their sales has been dropping and they started attacking negative reviews to possibly save their sales. but I think this would be the end of them

    • @RoamingAdhocrat
      @RoamingAdhocrat Месяц назад +2

      I never even knew about this channel until five minutes ago

    • @themonsterunderyourbed9408
      @themonsterunderyourbed9408 Месяц назад +1

      Maybe they had to gather a few years of sales data to prove that they lost sales because of the review?

  • @keithbroughton4476
    @keithbroughton4476 Месяц назад +3

    I have full read the apology from dCS provided by your link. Looks to me like the CEO is clear sighted enough to see the problem and has taken appropriate action.
    Standing your ground and fighting against unreasonable push back, rather than caving to pressure, is commendable.
    Well done sir!

  • @demokraken
    @demokraken Месяц назад +167

    make a better product, dCS. On top of it your distribution channels are rubbish, will never buy your product - you did it to yourself.

  • @stevvieb
    @stevvieb Месяц назад +4

    Another company to add to the list of companies I will NEVER purchase from again. I think they have damaged themselves.

  • @alpro3714
    @alpro3714 Месяц назад +101

    corporate bullying is unacceptable. Thank you Goldensound, not for the review itself but for making these bullying threats public. I will just exclude any DCS products from my shopping list.

  • @Edwardball
    @Edwardball 16 дней назад +2

    As a marketing director and someone who loves hi-fi, I’m just going to say that if I had worked for DCS this never would’ve happened. In this day and age this is absolutely the worst thing that they could’ve done for PR. If I was the director of the company and was advised to do this, I will be sacking whoever was involved. If this was the Directors idea then they deserve the terrible attention that this will course. There is 100 different ways that this could be dealt with that would’ve had a positive outcome. Going down this line and actually using language that tilts towards immaturity of character is unbelievable. They need to reevaluate this, get on top of it right away with a positive strategy, and do the right thing if this is not going to impact on sales for the next few years.

  • @1337sim1
    @1337sim1 Месяц назад +428

    MQA 🚫 Tekton 🚫 dCS 🚫
    Now what?

    • @jondu-sud274
      @jondu-sud274 Месяц назад +7

      Well said

    • @GawainDragon
      @GawainDragon Месяц назад +2

      What did Tekton do?

    • @annebokma4637
      @annebokma4637 Месяц назад +41

      ​@@GawainDragonthreatened law suits... Against Erin

    • @cristobalhansu
      @cristobalhansu Месяц назад

      @@GawainDragon ruclips.net/video/ItAwcW-3Kv4/видео.html

    • @MasterofPlay7
      @MasterofPlay7 Месяц назад +7

      boycott these companies lol

  • @wellstrung2
    @wellstrung2 Месяц назад +4

    Sounds just like RUclips. Strike your comments down but won't tell you which ones they didn't like

    • @Afura33
      @Afura33 Месяц назад

      Oh yea that's a classic youtube move lol, asking you to stop doing what you do but at the same time not telling you what exactly you should stop doing :D

  • @eurly93
    @eurly93 Месяц назад +46

    The letter at 3:30 has "Sincerley Disappointed, Karen" written all over it. Crazy that came from a 'VP'

  • @bootinnj
    @bootinnj Месяц назад +6

    0:17 I dont know who you are never heard or saw this review and dont care about the peice of kit.However, any company calling slander on someone for giving their honest feedback and or review is petty and means the company has fears over this channel i have never seen nor heard of as well as a product i couldnt care less about. its pathetic and petty to tie up legal system and finances for this im sorry this happened to you sir/ I know it is of little comfort in this situation. But wish you the best outcome.

  • @vladipp2850
    @vladipp2850 Месяц назад +47

    I will refuse to buy any dCS products. And I was actively considering buying a Rossini APEX player. I value honest reviews. All my support go to the *very* few honest reviewers out there, I hate corporate bullies and I am *Hugely* disappointed by dCS.

  • @RandomGreenFishPhone
    @RandomGreenFishPhone Месяц назад +5

    If they are willing to sue people who write negative reviews, I suspect they are also willing to pay people to write positive reviews and post them on the hifi and other audiophile sites. But that is just my opinion (Please don't sue me too DCS).

  • @user-dh7lt4we2t
    @user-dh7lt4we2t Месяц назад +310

    what the fuck dCS

    • @chucksurgeonertribute2113
      @chucksurgeonertribute2113 Месяц назад

      Trust me, you dont want to know!🤣😇🥰😍💘❤‍🩹💯👍

    • @xeicv
      @xeicv Месяц назад +4

      What the f*ck is dCS?

  • @iiWiReviews
    @iiWiReviews Месяц назад +9

    I can only imagine the amount of stress and irritation you're going through. Being threatened and bullied this way for a perfectly balanced review is some classic evil-corp behaviour. I'm glad some big guys like LTT are offering help already. Negative publicity will put some serious heat on them and I expect public apology is coming your way soon... Hang in there and keep up with great work! 👍

  • @gregharvey2173
    @gregharvey2173 Месяц назад +70

    I will never buy a DCS product in light of this. Thank you GoldenSound. MolaMola T next for me I guess.

  • @Netbug
    @Netbug Месяц назад +2

    That email response was extreme cringe. Glad I saw this, I just filtered them from my shopping results.

  • @archstanton1628
    @archstanton1628 Месяц назад +63

    40 grand for a DAC? These guys are clowns, as presumably are their customers.

    • @jackpijjin4088
      @jackpijjin4088 Месяц назад +4

      Holy fuck, 40 grand? In 2024? (Well, in whatever year the original review was published.)

    • @MiGujack3
      @MiGujack3 Месяц назад +7

      Yeah, reviewers need to call out ridiculous prices far more often. That paperweight costs 500usd to produce AT BEST.

    • @Netbug
      @Netbug Месяц назад

      My cap for any component is $5K.

  • @Bareian
    @Bareian Месяц назад +4

    I'll make sure to steer clear of DCS.

  • @kesamek8537
    @kesamek8537 Месяц назад +53

    Well even if I disagree with reviewers about any particular dCS product opinions, I sure won't be buying any based on corporate bullying behavior.

  • @leokimvideo
    @leokimvideo 16 дней назад +1

    This is going on all the time now, so many producers are being taken out. My strongest advice is contact Louis Rossmann RUclipsr as he fully understands the legals around what can be said online. Going by the very wordy letters to you they certainly need legal advice to argue their point. It's pure scare tactics. Hold strong against this attack.

  • @radicalrealmrecordings42
    @radicalrealmrecordings42 Месяц назад +110

    Boycott DCS (not that many would buy their overpriced products anyway)

    • @jemaglr5316
      @jemaglr5316 Месяц назад

      @@radicalrealmrecordings42 +1

    • @TheWorldTeacher
      @TheWorldTeacher Месяц назад +5

      💯

    • @ryanscott68
      @ryanscott68 Месяц назад +4

      go one step further, do not buy from ANY company that sells dCS, regardless of the product.

  • @T.I.M.5
    @T.I.M.5 Месяц назад +4

    Make sure to file a counter suit and a claim for legal expenses.

  • @OCDHIFiGuy
    @OCDHIFiGuy Месяц назад +121

    Just became aware of you guys !! We stand against censorship of honest opinion in our HiFi Tribe ! We support you wholeheartedly ! All 28K of us... we will showcase this in my livestream tonight at 9PM EST

  • @glennbarret-jy5ut
    @glennbarret-jy5ut Месяц назад +3

    I’m just going to assume any positive review they receive was coerced through legal threats. Own goal

  • @aceofspades6667
    @aceofspades6667 Месяц назад +39

    This happened to Erin’s audio corner by tekton speakers as well. Tekton did this to several RUclips reviewers including new record day. There is a trend of Hifi manufacturers who use these intimidation tactic to threaten reviewers.

  • @RecordingStudioLoser
    @RecordingStudioLoser 21 день назад

    Good on you. This absolutely happens and it’s quite frustrating when brands aren’t interested in improving but rather just avoiding scrutiny.

  • @nextsibling
    @nextsibling Месяц назад +32

    Some brands will never learn. The damage they are doing to themselves with this is far greater than a 3 year old review most have already forgotten will ever do.

    • @TonyTapay
      @TonyTapay Месяц назад +4

      It's mind blowing, really. The power of the ego to override all rationality and caution.

  • @idka4523
    @idka4523 Месяц назад +1

    DCS doesn't understand the basics of marketing? The whole idea behind PR is to come across as genuine and trustworthy.
    Getting a negative review, then turning around and suing your reviewer is disingenuous and unethical. DCS is going to DESTROY their customer loyalty and new customer acquisition with this behavior.

  • @20gibbon
    @20gibbon Месяц назад +20

    it makes their company look so bad, he's doing more damage than any review could ever do. They would probably lose the court case anyway because there's no basis to their argument. You are correct, we can not allow this sort of behaviour towards independent reviewers.

  • @GH-zs8eq
    @GH-zs8eq Месяц назад +1

    Love reviewers who are independent and with backbone! I will support you every step of the way Goldensound! 💪💪💪

  • @yyams
    @yyams Месяц назад +29

    As mentioned by another commenter below... I HIGHLY ENCOURAGE any attendees of CanJam London to drop by their booth and let them know how terrible this whole lawsuit threats business is. Let them know if it will stop you buying from them. They are a major sponsor of the show, this is unacceptable behaviour, and they need to be told that in no uncertain terms.

  • @Sunnbobb
    @Sunnbobb Месяц назад +3

    The more they sue, the more we review.

  • @soumyajitdeb3943
    @soumyajitdeb3943 Месяц назад +28

    That VP of Sales and Marketing needs to lose his job. Never seen someone so unprofessional. As someone who has a 10k+ TT and looking to get there in the digital space in the near future, dCS you will not be considered by me or any self respecting audiophile unless you issue a formal apology for this nonsense.

    • @jothain
      @jothain Месяц назад +3

      But this stinks anyway. C'mon management without guidelines and possibility for single person to sue someone without going directly to ie. CEO to get approved? Not gonna happen. There's no business in this planet where that would happen. Hell I doubt person X could even employ lawyer to proceed with things like this without ie. CEO's or shareholders approval. I'd suspect any reasonably lawyer would refuse to continue without this as heck couldn't they be sued for going by person X's way?

  • @ryanguy6789
    @ryanguy6789 Месяц назад +3

    What you are doing by standing up to this is very admirable and important for the industry as a whole. They do not like your review, so they are trying to use the excuse that it contains inaccuracies because they are unable to have any grounds off the fact that a review was published which they do not like. Thank you for exposing this and fighting the fight for the entire industry. Reviewers are entitled to make positive and negative reviews of products - that is the entire point of the review. We are not looking for sales pitches or sales men when we watch a review of a product. We are looking for the reviewers opinion of the value of the item.

  • @mitchy5994
    @mitchy5994 Месяц назад +21

    Instead of bullying a reviewer, who has the right to opinion. How about make your product better. Your money will be better suited there.

    • @ck17350
      @ck17350 Месяц назад +1

      Reading the letter from the lawyer, there is no mention of opinions being challenged. The letter only references alleged factual errors. The letters from the VP of dCS were absurd for sure though.

  • @colanitower
    @colanitower Месяц назад +3

    A brand doing this damages itself more than its products do

  • @simonphipps1758
    @simonphipps1758 Месяц назад +32

    DCS has been losing market share to the newcomers for a while now. their gear has always been overpriced and time has now caught up with them. To threaten a young youtuber over what is essentially an opinion is as clear a sign of this as you need.

    • @nespressoman
      @nespressoman Месяц назад

      dCS are pissed off that companies are making better Dacs than them at a fraction of the overblown amount they charge. dCS are done.

  • @ianking8197
    @ianking8197 Месяц назад +4

    Some companies egos are as fragile as their employees - pathetic

  • @hanomed
    @hanomed Месяц назад +52

    damn now im actually never buying from dcs :)

  • @Feintgames
    @Feintgames Месяц назад +2

    You're doing the right thing by not giving in to their threats. I had a similar situation where I designed digital art in Photoshop and put it on my website as an example of my artistic abilities. I put the word Tabasco on there, as in Tabasco Mexico, a word that is not copyrighted. The Tabasco Sauce company lawyers contacted me and threatened to sue me for "confusing consumers" which is a joke. They sent 20 pages of legalese. Instead of hiring a lawyer, i just took down my artwork. These big companies will do whatever they want because they have more money than you.

  • @TFWandyzilla
    @TFWandyzilla Месяц назад +37

    I hope all the other audio reviewers will make a react video to this one so everybody's subscribers know what a shit company this is. They'll regret being assholes even more.

  • @dare92
    @dare92 Месяц назад +12

    "I have no insight into what motivates your irresponsible and overtly malicious behavior" - This falls into category Gaslighting 101.

  • @inasuma8180
    @inasuma8180 Месяц назад

    those emails are some of the angriest and unprofessional things i've ever read. that sales VP needs to find a new career.

  • @nsr500
    @nsr500 Месяц назад +29

    A fair number of reviewers always have 'enthusiastic' reviews in exchange for 'sponsorship' from some brands, while having 'candid' reviews for their sponsors's competitors. If your reviews are truly unbiased, you've got nothing to worry about.

    • @JohannesLabusch
      @JohannesLabusch Месяц назад +1

      You sound like the kind of guy who hears about a rape and asks "What was she wearing?"

    • @georgemacdonald3087
      @georgemacdonald3087 Месяц назад

      @@JohannesLabusch Whooosh!

    • @nsr500
      @nsr500 Месяц назад

      @@JohannesLabusch Try a better analogy

    • @JohannesLabusch
      @JohannesLabusch Месяц назад

      @@nsr500 It's an analogy for what we call blaming the victim, and as such,, a better one is not available.

    • @nsr500
      @nsr500 Месяц назад

      @@JohannesLabusch Try harder, I'm sure you can do better.

  • @Jamesssssssssssssss
    @Jamesssssssssssssss Месяц назад +1

    Just canceled my Lisa order, not going to give money to idiots.

  • @schwamforfreedom
    @schwamforfreedom Месяц назад +16

    Unethical? Definitely. Really, really stupid? Yep, that too. Supremely cowardly? Yes, but obviously that's John of dCS's standard operating procedure.

  • @Sptn051
    @Sptn051 Месяц назад +1

    An opinion of a product is not slander, this company is idiotic and I will not be buying from them.

  • @Maebbie
    @Maebbie Месяц назад +14

    genius move from DCS, no one would have heard of your negative review if they didnt try to threaten you.

    • @Afura33
      @Afura33 Месяц назад

      And you think that people are going to buy dCS products after this video? ^^ Not every negative advertisement is a beneficial one.

  • @SupaFUZZZZZZ
    @SupaFUZZZZZZ 15 дней назад +2

    This company has now really screwed up. They can't accept one negative review. Never doing business with this company.

  • @vdrc9787
    @vdrc9787 Месяц назад +13

    Hey John at DCS…I watched his review and it didn’t sway me from trying and possibly buying a Bartok Apex. But DCS and in particular your bullying and patronizing behavior has. Demo unit is being packed up and shipped back, and you’ve lost a potential customer…forever. That’s not on him, that’s on you.

  • @DWINC
    @DWINC Месяц назад +1

    I was a fan of them and a loyal customer. They better give you an apology or I will, like others here, NEVER buy their products anymore.

  • @gibgun
    @gibgun Месяц назад +6

    Really sorry you have to go through this, Cameron. Everyone is behind you

  • @Christopher_S
    @Christopher_S Месяц назад +2

    I've been saving up for over 2 years in the hopes of getting the Lina. This situation spooked me a little, but after seeing the response from Davo, it's reassured me a bit. I'm a few months away from affording the system, so I've got time to see how the situation is closed before spending a considerable sum of money.
    I'm sorry that you have gone through this, I really hope that the outcome is favourable and that dCS are willing to learn and really implement positive change from this.

  • @jarms40
    @jarms40 Месяц назад +17

    Famously, back in the day, Julian Hirsch of Stereo Review (one of the two premier Hi Fi publications of the era) was threatened with a lawsuit after a negative review. It so destroyed his confidence that he never published a negative review again, and a Hirsch review became the stuff of pre-internet memes. "Of all the loudspeakers I've reviewed, this is sure one." Don't be that guy.

  • @oneilc818
    @oneilc818 20 дней назад +1

    Thanks for the heads up, @GoldenSound. I'll never buy anything made by dCS again.

  • @radkokosoTT
    @radkokosoTT Месяц назад +34

    If you will need support in this case in the future, do not hesitate to establish some kind of donation based crowdfunding. Will be first to send small amount to support you and I bet I wont be alone.

  • @Freakinreviews
    @Freakinreviews 21 день назад +1

    I've dealt with such legal bullying. The best course of action moving forward is to get a lawyer who can handle these types of threats. Then it's just a matter of replying with a CC to include your lawyer, and you'll usually never hear from them again. They know they don't have a legal leg to stand on (unless you made slanderous statements), but instead rely on bullying and fear of financial loss to fight them. Once they see a lawyer involved, they tend to back down because they know they'll lose. It's best not to send detailed replies because they may be able to twist your words into a "confession" that you did something wrong. Glad to see that it all got straightened out.

  • @yukabak
    @yukabak Месяц назад +22

    Well, what we can do is just to pass by their booth at CanJam London. You know what happened to MQA after they messed with Cameron, now DCS want to be next. What a charade

    • @pfx2259
      @pfx2259 Месяц назад +2

      Casually pass by and yell out ‘mommy mommy where is my therapist?!? These audiogear are sending me trauma vibes!!’

    • @garyharris8082
      @garyharris8082 Месяц назад +1

      @@pfx2259 lolz really like this idea...it doesn't target anyone specifically but the plonker that generated that idiotic email response and not by name either

  • @checkyourhead
    @checkyourhead Месяц назад

    THANK YOU. Thank you for being open and honest. We need more or this. WAY TO GO. Thank you for letting us know about the poduct and thank you what the brand is like.

  • @mikelm222
    @mikelm222 Месяц назад +12

    I will never buy from Dcs and will share to my audio friends about their disgraceful corporate bullying.