Marco Pierre White kicking guests out
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- Опубликовано: 25 июн 2021
- Marco explains his reason for kicking guests out of Harvey's
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Gordon Ramsay made himself cry, it was his choice to cry
ruclips.net/video/0p1ws44T3HE/видео.html
it was!
And who are you?
"I didn't kick them out, it was their choice."
They kicked themselves out in the back
Hahahah
The same answer he gave when asked why he made Gordon cry "Gordon made himself cry, it was his choice"
@@Bemaritohtori
I hope MPW has no rape victims. Imagine his logic.
@@Amadeus-ms9lt yes indeed lol
He's completely correct in wanting to remove diners that are rude! Nothing worse than going out to a smart restaurant and having idiots bring the mood of the place down with their lousy attitude.
What’s a smart restaurant? You mean fancy?
@@KobeLoverTatum Yes. For example; being 'Smartly dressed' means you look fancy. Like you're about to attend a wedding party or something similar.
Who cares what other customers are doing?
@@KFrost-fx7dt Tony “take off ya hat” Soprano cares 🤣
@@KobeLoverTatum sounds like a brit thing
I wish this mindset was the standard in the food industry. Instead we get grown adults being rewarded for acting like children.
It’s a simple standard! Be respectful to your hosts and you’ll be met with respect back
yeah, they sure do want the money!
Respect works both ways
It happens in every industry
Remember eloquence, like before the Internet and zoomers, fam
I didn't kick them out, they kicked themselves out
It was their choice to be kicked out
@Ben Lane it was your choice to be beaten lmao!
If I'm honest, the secret to kicking someone out is Knorr Rich Beef Stockpot. It just gives it that extra oomph as they fly out the door.
@@imrindar 😂😭
@@imrindar 🤣🤣🤣
Nothing worse than a boss who throws you under the bus for a so-called customer.
You got that right, It happened to me once.
@@DiabloOutdoors What's your job?
I've had it happen to me. It was my counterpart in charge of the front of house staff, somehow always finding a way to pin it on either myself or my crew.
"The customer is always right"
Marco: except they aren't
customer is paying for you to be right .Unless the customer has a valid complaint , they are just out to be idiot.Remove all plates and glasses from the table and let them sit there .The rest of the Restaurant will be laughing their heads off
It was their choice to be wrong
@@carforumwanker Except then you're wasting a space and time that could be used for a customer who _would_ behave appropriately.
Whoever made that phrase didn't work in the service industry. I've been burned by that phrase more times then I can count.
@@manhunter433
That’s because the quote is cut short, the full quote is; “the customer is always right, in matters of taste”
It was always intended to mean that your customers are "right" in the collective sense that, if people aren't buying your product, you're selling the wrong thing. Not that an individual should be able to walk into a store, say any damn fool thing they please, and be treated like that's infallible truth.
If you've worked in the resteraunt business you know the kind of people he is referring to. There are some people that think they can treat the staff like crap and be rude because they are the paying customer. I've seen waitresses brought to tears by this sort more times than I count. It is always fun to watch their reaction when they get told to piss off.
In LOndon during the late 80's there was a secret "List" of customers who would NEVER EVER get a booking due to their behaviour .The funny thing is many came from the same culture /religion ....:-)
@@carforumwanker which one?
@@vanillabatcave5677 Expensive Restaurant in North /Central london .It was real! "They" always wanted something for free or to complain and demand a VIP re visit etc etc .
This is a truly beautiful attitude. It's not just about his home (though thats certainly part of it. The message is 'there is a limit to how much power your money has over me - it will make me cook for you and provide exceptional service to you but money does NOT buy you the right to be rude and treat me, my staff or my other diners without the proper respect required'.
Once you let an idiot being rude to you, you always be treated rude by them. It's like declaring that's okay to do it in your house. Respect yourself if you wanna get respected by others.
Couldn't agree more
Fucking spot on. So basic a human trait that it's dire to think so many grown adults still need to have it explained.
This is peak professionalism. Marco didn't kick them out, they chose to get themselves kicked out.
Exactly. When they know the deal, and they don't agree with it, it is their choice.
@@tangerinetech5300 It's not a technicality, it's a joke - there was a famous interview where they asked Marco Pierre White about how he made Gordon Ramsay cry when he was training him, and Marco replied: "I didn't make him cry, he made himself cry. He chose to cry" or something like that
it's comical that people don't understand this video, it's quite sad really because nothing what he said is hard to understand...
Marco has a level of respect for both food and the customer, the only people who don't get it are those who have no respect for the art of culinary and the wellness of being nice and respectful to others who attempt to offer an experience for you
Nobody is even disagreeing
Everyone seems to agree tho 🙄
It's not an o... it's zero 🤫
@@roughtoughcocopuff9313 Entitled boomers are
He has a point.
And it's sharper than the knives he cooks with.
“They didn’t like me putting stockpots in their soup”
If I worked for a restaurant, I'd be happy to have a boss like this. Legend days he scared off a client that made one of his waitresses cry with a meat cleaver
At olive garden you can work a party of like 16 people and more often than not after everyone's done the dad will say the waiter say his kid was fat, (which it usually is) but the managers are wet dog shit and comp everything, every time even though they know it's a lie.
There are horror stories about Marco, hes no saint. One of the only people to make gordon Ramsay cry and he verbally abuses people all the time including his staff.
@@Caesar-- he never made a secret out of it. If you don't like it leave. or grow a pair stay and learn something.
i worked at a place where one night the owner's son dragged a rude ass customer to a service station, beat his ass with a huge wooden pepper grinder, and shoved face into the ice bin.
@@deeperinsider2544 oh god I wish it were me.
This goes back to "The customer is always right." Which isn't completely accurate. The meta customer is always right. The average customer tells you where you should head, so that is true. But individual customers can be rude, mean, late, and tacky. Reject them.
The customer is always right on TASTE. Here is an example, I don't like Oysters unless they're cooked and have toppings. I am right on my taste.
@@evanjacob8463 The point still stands. Yes, you're right about your taste, preferences, etc. However, I can't change the decisions or trajectory of my entire restaurant because you and only you like your oysters a particular way.
If most (75% or more) of my customers told me they only like they're oysters cooked with toppings, THEN I would change the menu since there is a demand/market for it. Otherwise, it's a waste of time and money.
@@bahaanaldo a lot of people eat 99p McDonald's burgers, doesn't mean restaurants should serve them
I swear every interview this guy does he talks like he’s the Joker
When you are good at what you do, the restaurant is yours, you are called chef Marco . Just smile, laugh a little, ha ha ha because all it takes is one bad day, he didn't rob a bank, or start a fire, or add a knobb stock, He just kicked out one customer... Then everyone looses their minds! I'm a man of chaos, I'm man of my woord
So many quotes I love it. 4 differn't jokers I love it have fun!
It's like school. You or your parents pay for a school to have yourself educated. Just because you're paying them doesn't mean you can treat them like crap for no reason.
He's SPOT ON - there's no excuse for rudeness. Everyone deserves civility and courtesy.
Yeah and if you don't like his Food, you dont have to criticise it. You paid for it, so you have to eat it and praise it.
I love democracy
@@ahabduennschitz7670 Stop crying.
@@LesterBrunt dawg if anything you all are crying about lame customers. Like evryone needs to man the fuck up a little and stop acting like a rude customer is just the worst thing ever to experience.
He has a point. The only complaints that customers make should be genuine for example if something was missing off a plate or if something was FUCKING RAW.
Holy shit, the venom in his eyes when he leans in and says "They don't get a bill... I don't want their money." What a fucking chad.
If more people acted like this the world would be a far nicer place. All the snobs and rich assholes that treat people badly would have to be nice or get shuned from society.
I’m so glad he trained Gordon and taught him the values
Yeah you can tell that he has the same attitude.
This should be the norm, too many customers think the fact their paying allows them to be discourteous and have witnessed myself on more than one occasion a customer that complains just to make themselves sound important. Sadly most settings allow this behavior and have only ever worked one place where "the customer is rarely right", but did have the joy in seeing the head chef grip a customer and rag him round for being rude.
For 20's something in this video with his demeanor and communication style, I've always knew he's special in the culinary world.
“I didn’t kick those guests out, they kicked themselves out. They CHOSE to be kicked out”
I love that, not accepting people's money. Doesn't give them a leg to stand on.
you can tell he has worked his ass off to get where he is (even in this old clip)... I could only image what its like for him (or other chefs) putting himself through that much effort to have some plonker being rude/late.
I wish my head chefs had this mentality. Most of them are more than happy to let the customers abuse their staff for their money
Marco is a rare breed of chef. Knows his worth, is humble, but doesn't take shit from anyone.
"They said they have never heard of the Knorr Stockpot so I snapped their necks and turned their bodies into that very soup you are currently eating, but then again it was their choice."
I love this, a mentality like this takes the power back. Some people think just because they’re paying you are their servants or they are above you. His house analogy articulates it well.
The house analogy is quite a french attitude towards restraunts
Spitting nothing but facts
I can assure you that 95% of the time that most celebrities are egomaniacs and short tempered. That other 5% are people who produce the same sound logic as Marco here, but they have common decency and are considerate.
I mean I get it, the customers complained that there was too much stockpot in their food, the clause in his Knorr contract demanded that they'd be removed... Sadly back in the eighties it wasn't their choice yet. The marketing department only thought that up in '04.
🤣
Too much stockpot? I can’t comprehend this
What’s stockpot?
You can like it or leave, it's your choice
@@bo1bo1bo1unlosode It's a pot for making broth. He's being facetious in two ways I think. Firstly, in that "ordinary commoners" would't appreciate "real broth", secondly ridiculing the chef because he cooperated with Knorr in some ads for their insta-products.
I understand his mindset. As cooks and Chefs we have a level of pride in the food we serve, for those who care anyways. We get customers that we are more than happy to serve but also those I get warned about when they show up.
"They don't get a bill..."
Where was this when I was broke... I could have eaten like a king if I just acted like an asshole!
Some people do this, trying to act like jerks to weasel their way out of paying for the food they just ate, even smuggling foreign items into the food. This will only get you so far though, as word quickly goes around what you are about, also thats no way to live now is it?
I’m glad you’re no longer broke! Keep at at it.
Hahaha .Well caught.Harveys restaurante london.
@@Triplebrc To add to this, I'm pretty sure they'd have burned your face into their minds so once you go there again acting the same way, pretty sure they'd check the cctv's or just outright ask you to leave lol
Well restaurants technically can't ask you for your money if they kick you out before you finish eating. This still holds true to date. By law, you only pay for what you get, if the seller denies you the right to receive it, then you as the buyer also have the right not to pay.
I really wish this is the standard of any service industry, especially culinary.
He lowkey reminds me of a less intoxicated Ozzy Osbourne.
No room for obnoxious people. Working in retail u get tons of miserable people and sucking there toes is a demeaning feeling (especially at $14/hr)
😂💀
THIS IS THE SPEECH OF A FREE MAN, THE FREEDOM IS IN THE MIND NOT IN THE MONEY.
"8 people in 2 weeks? God, I'm below par" *Sips drink*
He was handsome af
Daddy marco🥵
shoegaze marco
You just know he's talking about the hateful half of the public school boys, all coming in with superior attitudes clicking and waiters and waitress being inappropriate and sending back perfectly cooked food. There's a legend that Marco who is a gentleman for the most part, chased out a diner who made female waitress cry with a meat cleaver.
💀💀💀💀public school boys
Wait he did what?
Sounds appropriate lmao
Public school boys? You mean Etonite jocks.
Where I'm from your average "public schoolboy" cant afford to eat in a restaurant as prestigious as one Marco would own, you sure you dont mean "private schoolboys"?
This is a perfect message for those pricks who are self-entitled just because they're paying for something. Paying for something doesn't entitle you to be rude and obnoxious about it when nothing bad is being done to you. The saying that the customer is always right is fucking bullshit when they're human beings with pros and cons like everyone else.
He should cameo as another older version of Loki
loki is a god he will look the same for centuries, on top of that he is a god of mischief, so he could make himself look younger so there would be no need
We are not gods -Odin
I think the original commenter was talking about a Loki variant, so yeah Loki ain’t a god. But me white could definitely pull off being a variant
@@Mercedesxoo bro he ligit is a norse god
@@ubaihayat6265 they are talking about the comics not the mythology which marvel is based off from.
In the comics they are not Gods just highly advance beings from a different planet only humans saw them as "gods"
@@samael5200 In marvel the Asgardians get curbstomped by real gods
So true...Even when my family had a cafe if you were rude etc, you got one warning then you got kicked out if you failed to sort yourself out.
"I didn't kick them out, they kicked themselves out"
"You've kicked out 8 people in the last two weeks"
"That's just ridiculous 8 people in two weeks? I'm below par"
What astounds me more is how people are surprised that customers can be kicked out by the chef. It is their place of business, their time and effort into cooking dishes and they have the right to serve or not serve whom they choose.
he was totally right about that ..
guest can of course always critique the items and the taste - its their right . but that is never a free pass to being rude or disturbing .
they booked a table and want to be served the food of the restaurant - they agreed to be a guest , a customer
that dont mean they can interrupt the service by requests and arguments with staff .. or the chef oh no
if the mean trouble - kick em out
What people have to remember is chucking people out was part of his schtick, so he was sure to get himself in the newspapers. He was the first chef to use PR so successfully.
Watching this man cook is amazing he explains it so simply and it is simple food..amazing
Love this absolute legend
It is really odd to want to go out for a meal and then insult the very people cooking/handling your food. Don't piss of the waiter/waitress either.
This guy can't get anymore savage. He has already reached the human limit.
Agree 100%, some customers are just begging for a lesson in manners.
There must be an alternate universe where this guy slices up people instead of vegetables
I fear it's not an alternate universe...
Knorr Human Flesh Stock Pot
Even a McDonald's should operate like this. Rude and bullying people get catered to in society and it needs to stop.
His stare is enough to scare all the contestants.
“8 people in two weeks? God, I’m below par” *sips water*
LMFAO 😂
It’s wine
The terms he's looking for are "dignity and respect." Beautiful.
This should be the standard. And it makes total sense
There was nothing they could do about it. Marco was a made chef and they werent. They just had to sit and take it.
It was their choice to be rude
Man being a server in one of his restaurants must really give them a feeling of power over the guests for once.
Worked in UK restaurants, much of their sense of entitlement comes from the crazy prices they have to pay in UK restaurants, and the fact that the English have had zero respect for the catering industry...it's changed a bit now, but it's still rip-off Britain, where those over-fed, red faced, gout-ridden Gillray caricatures still try to 'Lord it' over others. Do that in France, and the waiters (take note Ramsey!) will tell you to do one.
Well said mate
What a great point 'just because you're paying doesn't mean you get to be rude and obnoxious'
Note to self to piss him off after I've eaten the food so he kicks me out and doesn't make me pay.
Damned right! People are the reason why I got into the culinary arts, it’s also the reason why I left it never to look back
“The customer is always right, in matters of taste” everybody should know that this quote was cut by some idiots.
It was always intended to mean that your customers are "right" in the collective sense that, if people aren't buying your product, you're selling the wrong thing. Not that an individual should be able to walk into a store, say any damn fool thing they please, and be treated like that's infallible truth.
Good on you, fantastic analogy .
"8 people in two weeks, I'm below par"
Marco Pierre White reminding himself he could do better.
If anything I saw before this didn't make me respect this guy a lot, well this one is brilliant.
It's sad that not a lot think like that.
I know it's all about the customer, but some people really deserve a very elegant "Fuck off, will ya'?"
I'm literally jaw dropped stuck at the way he formed those beautiful sentences... Theres no rebuttal to what he spoke!
Wow
“The Customer is Always Right “ was a slogan for a shoe store 100 years ago. Applying it to all industries was a horrible mistake, especially food service. Corporate idealism and minimum wage for employees has made the conditions ripe for rude customers to get spit in their food, or worse.
This is some legendary gangster shit
I've worked in shopping centre food court and people there are some of the worst. I've seen people dragging chairs from other tables to theirs and use that to put their feet up on, or just put their feet up right on the table adjacent to them if no one is sitting there. either with their shoes on or taken their shoes off. High school kids likes to buy stuff from supermarket and throw wrappers and food and drinks everywhere, quiet often group of 4-6 of them would take up 3 tables and 12 seats. little kids running around jumping on tables and chairs and playing the floor is lava while their parents don't give a crap (by parents I mean 99% of the time just the mother there or group of few mothers), their response mostly boils down to that they believe they are entitled to it, their kids are well behaved at home but here they are permitted to go off because the clean up service comes with the purchase of the food (have to get maximum value for their money apparently) and that they don't think the kids are disturbing anyone.
95% of the customers are very good, keep things tidy like they would at their home. but every day there is always that 5%, except the threshold to calling security to kick them out is a lot higher than regular restaurants so the staff have to deal with it.
Imagine marco says this when he made players rage quit on cod '' i didn't make him rage quit, he made himself rage quit, it was his choice to rage quit''.
I'm gonna start saying this in CoD lobbies now
@@toothlesstoe lol
I want Marco energy
From the thumbnail for some reason I thought this was a WKUK sketch
This should be the customer service mentality. The customer is almost never right, and they need to realize that. Don’t like? Don’t pay! Go off to somewhere else or just not have this service provided to you!
*They think that because they're paying, they can be obnoxious* this is the reality of all service work and I don't put up with it either.
God I love the British. I hope they know how adored & revered they are by us Yanks. G.d. legends.
And send them off with a complimentary knorr stock cube to stew in.
Marco clearly explaining how the "customers are always right" term is sometimes not right
On point and very valid.
We need this attitute to customer service in the USA. Badly.
This is before reviews!
So true 🙏
Honest & he's very wise... Cant deny the logic he gave.
This is the literal definition of professionals have standards
From experience in restaurants one of the most satisfying things to say to a customer is you want them to leave and don't want their money. As great as it seems getting a meal for free, I can tell you know no one ever looked happy with themselves
Back when the restaurant business had respect
He's out of lines but he is correct. .. The best kind of correct
Futurama reference
Worked in the hospitality/restaurant business for over 20 years, in both front of house and back of house positions - never, EVER understood the "customer is always right" mentality - you are a GUEST, repeat, a guest in my house - behave accordingly. You are here because I let you - treat me with reasonable respect and manners and you will be rewarded with my best - act like an ass and you will be shown the door.
I agree, fuck the money. Act right or move along.
Ive unfortunately been forced to accept orders from unruly customers but I really think it would do the world a good if I were to just start denying them and referring them to my manager as to why I refused their attitude, customer service has to be one of the hardest jobs for people early in their careers and seeing people loose faith in humanity as I have actually hurts me more than I have ever felt. Its not right that customer service has become this thing wrought with pain for those who toil for it and a majority of people need those jobs.
As my pastor used to say when I was a religious nut: "God doesn't send you to hell, you send yourself there with your sinful behaviour."
Which is theologically true.
What we don't see is the trapdoor on the way out, they are then shipped to knorr and made into the most wonderful stockpot. It was their choice.
"I'm below par!"
**GLUG**