Level up Your Business Analysis Skills with User Journey Mapping

Looking to improve your business analysis skills? Learn how to level up with user journey mapping! This powerful tool can help you better understand your customers and their experiences, leading to more effective business strategies. Watch this video to discover the benefits of user journey mapping and how to implement it in your own business analysis process.
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[@samuelkusinyi5321]

User journey mapping really helps in unmasking many pain-points in the user processes. You are able to contextually visualize what the user goes through. Thank you for sharing this. Apart from Lucid Chart, which other tools do you preferably use to map out user journeys and also perform most of the business analysis design tasks?

[@bkgee007]

Miro

[@Pippa.G]

Thanks for watching. Other tools I use are Miro and Figma 😊