Airbnb Nightmare Story | TWO in ONE Day!
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- Опубликовано: 24 ноя 2017
- We had the worst Airbnb experience ever! A real-life nightmare of a time trying to find a place to stay in London England. In this video we talk about our back-to-back Airbnb horror stories and how Airbnb handled the situation when we reached out to them. For the most part we love Airbnb, but this experience made us look at everything, a little differently from now on.
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A little bit more about us:
We're Anna (23) and Steven (25) , a young couple and young parents living in Canada. Our sweet baby boy Rhys entered our life on March 31, 2017. We are high school sweethearts (started dating in 2010) and now we're engaged and planning to get married Summer 2018. We love spending time with our family, being parents and travelling! Our channel started as a place to document our travels and since becoming a family of three we've started documenting our life on here. RUclips is an amazing place where we can always look back on our family memories, as well as share them with others.
Steven's Personal Channel :
/ thericochetkid
Social Media:
Anna's Instagram: / annasimonot
Steven's Instagram: / steventhanchuk
What a horrible experience ! You two are so nice, I'd still be stressed out and upset. Airbnb has horrible customer service, as a one time host I was never able to get in touch with with anyone if there was a problem. I hope you enjoy the rest of your trip.
I Know. They are from Canada, most of them are Really Nice. These people Don't Deserve to Get treated that way. Canadians treat people Very Nicely.
Sounds like you got the proper London experience
Exactly. Is LONDON, the Cesspool of the World with the Most Disgusting Human Leeches of the World. I found that out the Hard way.
Shocking! Thanks for the share. We also had a bad airbnb experience. Good eye opener, TX.
You can still put a complaint in, they need to compensate you.
You two are the calmest, most patient and reasonable people ever, I guess. I'd have handled all that far differently and I don't mean more effectively. God bless you and your family.
Thanks for sharing this video. This gives me a second thought for staying at Airbnb places.
Thank you for sharing your experience, we just had a bad experience with airbnb host in Prague too.
I really feel for you and your family. Air BNB seems really inconsistent. I booked an apartment in Lisbon. Two weeks before I was due to leave, the host messaged me and said he decided to sell the building. Air BNB not only refunded my full payment to my credit card but they also gave me a $60 credit for my next rental. Pretty convinced it depends on who you talk with (the luck of the draw - you would rather speak to a CSR whose been there 3 yrs and knows all the in's and out's of the system rather than someone whose been with Abnb for 3 days). It also behooves everyone to speak to ANY CSR with the utmost respect regardless of your frustration , anger level. May unlock some secret doors. (General advice - not saying you didn't!)
They changed over the years, they have improved customer service, but before was sort of inconsistent and a hassle. Then some hotels are as well when it come to last minute.
Anna and Steven, ignore all of the stupid negative comments. Thank you for sharing your story and informing the rest of us that these things actually do happen. The round-a-bout scenario will likely show up in some comedy movie. Hilarious!!!
I hope you gave the appropriate feedback to the AirBnB owners and AirBnB. I would like to know if you were able to resolve the situation to your satisfaction? Any hind-sight recommendations you can give us should this happen to us?
Taveling with that many people and with a special needs teen I would have opted for a hotel. Your reservation would have been honored and you have security. Be safe and happy travels.
Marcena Lamb maybe they wanted a family experience and I imagine suites in a hotel are expensive there.
Yes, very expensive in London.
I tried to get a hotel that was within what I could Afford but everything was Booked. I also tried hostels, but they Said NO Children. Is LONDON, the Cesspool of the World.
As an Airbnb host , it’s so upsetting to hear these stories of Guest abuse by shitty hosts ! I take my business very seriously and believing in Hospitality !
cracking up about having to pee and your driving the roundabouts....is why we have a CRAZY BUS...40ft luxurious diesel pusher motorhome w 3 full wall slide-outs...king bed, washer & dryer, full size double door refigerator/freezer w ice maker...3 huge flatscreens...full size bathroom...but a bit pricey @$300k plus the cost fuel and $50-$150 per nite for RV site....but we're older, retired...im disabled...so riding in a van is impossible..i feel sorry for your situation.
Ok guys, for future reference (and I'm not halfway into the video yet): you can use the restroom in any pub. And there are pubs pretty much everywhere in London.
Secret crush on glam well maybe you should watch the video
I am so glad you enjoyed your Airbnb stay! 😀
Wow ,what’s a stories . So sorry to hear that happen to your family . I will never use air b&b. ........thank you for head up stories.
Threaten them with your lawyer!
I have watched a ton of channels with nothing but bad experiences with Air b&b!!
To the point that we will never rent from them, ever!!
Loved the way you shared the dark side of AirBnb so that it could help us when we are traveling. Thanks for that! And What do you both do to earn a living?
Thanks for sharing. Next time you visit try visiting East Sussex Coast Airbnb’s you will be closer to the seaside and countryside, more spacious. Most likely to get more better services and cheaper than London. Or Surrey. You can also commute to London easily 😊 Hopefully you haven’t been put off
That is HORRIBLE...I am so sorry you had to go through all of that on your vacation!
If you had kids with all of those issues, wasn’t it better to get a hotel due to the time, effort, money and inconvenience? Use the pictures of the issues for AirBNB.
Not really no because when you rent an Airbnb you can get an entire house for lots of people with a proper kitchen etc you can’t always get that with hotels plus in London they can be expensive and they were travelling as quite a large group. They had everything planned out it was supposed to be simple but they got messed around unfortunately.
I feel like someone needs to file some lawsuits against Air bnb’s
Thanks for sharing, we also had a very bad experience with AirBNB in Brussels. The place was very filthy and smelly with dog odor. We stayed one night instead of five then moved to a hotel. The host was willing to refund us only for 1 night (about $100 per night). I think AirBNB did a very bad job of not taking care of guests properly. Uber did a good job when I was scammed with a Uber driver in Brussels. Uber punished the driver by refunding me more than the extra charge taking the drive 3 times longer that he should have. I can't wait for another company to compete with AirBNB.
I'm really shocked that a host would do that to you, on both places. What a terrible experience, I'd be shattered. You should have come to wee Pittenweem and stayed with me. 💐⭐️🤗
Dispute the charge with your credit card. That’s how I got my money back from Airbnb.
Welcome to London...Oh when I used it, they were called Crashpadders and everyone cancelled. The Letting agents and hotels were just as bad.
Nope, never - I'll pay way more for a Hilton then risk this sort of nightmare
So you had to do laps around Picadilly Circus? lol. Sounds like something I did at SFO to save on having to pay for parking when I had to pick up my sister/relatives. I dropped off my mom so she can go in and find them and stand at the curb. It was 30 minutes of driving in and out of the terminal. So sorry for what you went through. Oh god, and its only credit for Airbnb?
What a horror story... did your mother get her money back and did you get compensation and an apology from the company?
Hey, I was recording a clip for my channel while your video was playing in the background and I couldn’t figure out how to remove the audio. Let me know if that’s a problem and I’ll take it down.
Another great video of the day!
MORAL OF THE STORY: "YOU GET WHAT YOU PAY FOR...!"
The reason youre saving is the lack of any regulations so dont expect customer service from an industry that is killing the economy by driving up rental properties for anyone trying to live in the areas you like.
OMG! First, you Canadian are SOOOOOO calm and polite!!! Ohhh I couldn't, seriously, Airbnb should have a piece of my Freaking mind if something like that happened to me.. Seriously, I know that get mad not worth it, but, come on!?
I mean the people that you found on AirBnB-were they verified? Did you read their reviews? I'm really just curious as I run a very successful AirBnB in Baltimore...I'm wondering how people come across these horror stories. We've had pretty good stays with AirBnB and I want to know how to identify these horror stories before they happen.
Maureen Seel go to Airbnb forum for host, I was entertained in real time. It's obviously no different than being an Uber house.
Maureen Seel watch the faces on these two--they're dumb or they're lying or both.
chris leonard really, what's up with that, Airbnb shills?
prettymochame just T the hotel industry pays these cheesy travel vloggers to diss Airbnb because it's eating their lunch.
chris leonard yeah I know, it's like that for everything where we become more self sufficient. They can't stop us until SHTF completely but they're working hard. Big business and the government trying to keep us monopolized.
I would never, ever use ab&b. There are just too many better options.
Being british and my sister has a tiny airbnb. Im so embarrassed for you..i am so sorry for the stupid idiots that did that. We are not all like that ..once against deepest apologies xxxx
I'll never book with an air bnb ever! This is actually so discouraging! I'll learn from your mistake and the mistakes of many others that have posted their stories as well. Which is actually very unfortunate for the hosts out there that take their accommodations seriously. Just can't chance it tho! Too many bad apples
Sorry fo dessapointment ,I think everyone would be hugely dessapointed to go true all of those problems
Long story short, just don't try air b&b
Harmony Hawthorn no, you can check into ANY location and have your life turned upside down with a bed bug. This is just life, airport loses your luggage, hotel lost your reservation during convention, leave your work laptop in a cab, forget your passport..all just life.
Bad luck. That never happened to me. 2 times in the same day. That’s crazy !
The only way to stop this horrible business from scamming others or just being incompetent at running a business (Air BnB) is to never use them and cancel anything already booked with them; No way I'm taking any chances after hearing these outrageously horrible incidents! Those of you still willing to take a chance should be scammed for being stupid enough not to pay attention to these stories.
Nah, just like when you book at hotels, quality matters! Read reviews and ratings. Be smart about it.
No Airbnb for me period, hotel is the best
Gosh, does this woman ever stop interuppting!!
Only book with hosts that have good reviews
Hotel hotel hotel. End of problems end of story.
Wonder if they checked the reviews before booking both Airbnb places.
if thats a comfort to you the guy who didnt have the house ready wont b able to list again to airbnb IF you indeed had the pics to proove (did you post them on youtube?)
My father would cancel the trip if something similar has happened. he isn't patent. will never try Airbnb ever. Also, renting a car can get you into problems. I rented a car in Turkey fully insured. I had some oil leaking. I returned the car and got another one. After returning home I noticed $4200 missing from my bank account. After checking with the bank, I knew that AVIA charged me all that money. They said that the engine broke and it's not covered by the insurance. I feel bad not being able to get my money back
As an Airbnb host in a beach town, I'm surprised by your experience. Airbnb is extremely transparent in terms of reviews and authenticity. I tried getting a poor review taken down (the guest was upset because I asked her to pay the deposit for leaving vomit on the bed) and they would not take any review down unless it violated content policy. Also any host that cancels more than twice in 6 months gets fined. And certain statuses get taken away that help hosts get booked more often. I actually also had a not nice experience booking as a guest in London but I know the condo wasn't nice or glamorous due to reviews
I wish she would stop talking over him 🙄 🤷♀️🤦♀️
And these jump cuts....ok.....I'll stop complaining 🙂
OH HELL NO!!!!! I would be so pisssedddd !! You charged me
For two trips that’s all of my money, it was like this time I went out to eat and they rung something up incorrectly and I already checked out. They’re like well we need to refund it and charge you again.. like no ITS NOT GONNA go back on now nor go through as approved now !
They should of been sued for the money u spent on your total vacation down to the toilet tissue and tooth paste ... they ruined your whole experience, and judge/court Would gladly agree
I had thought about using Airbnb, but Probably not after this. I would rather pay a little more and get a professional experience, not deal with a company that’s happy to screw you over.
I have had wonderful AirBnB stays! Look for superhosts, and read reviews. In the past I have had fat too many terrible hotel experiences.
How many people? 8? For $200 a night in London...jokers, in my opinion.
News flash, Marriott and Hilton are hotels you can stay in!
So sorry all of this happened to you.May God Bless you and your
Lol who the heck goes to Costco when in London? You already wasted a ton of precious time.
Thank you, exactly my thought !!!
What a totally dumb comment. Where do these people come from?
@@meljohnston-stock5480 mine too! How boring these Canadian are! BTW, I am also Canadian
First of all, they couldn't check in until 3pm and they needed food for later. That was a good way to use the time. Secondly, Costco is not the problem. 2 unprepared unprofessional Airbnb placed is the problem.
I think because they are coming from Canada 🇨🇦its everywhere there
My sons called Rhys he was born March 2017 ✨
Air BnB deserves this PR disaster. They should go bankrupt treating people like this.
I am absolutely HORRIFIED by your experience!
Praying that you get your money back (100% of everything you're out)!
Omg if the buildings (flats) are named rather than numbered (norm inc house) it means it's a council estate.. ur second place was a coucil estate! Lol
Aaron Please explain to me what is a council estate? Is that like public housing in USA?
@@marshacooper9088 Yes and probably illegally sub letting.
Just tell me if you kissed the ground once back home :)
never happened to me. never visit London and never will tough.
Land Lord Pity, you’ll miss out a lot. I went there twice (stayed in hotel though) and loved every minute of it. 😃
Oh you poor things! What a dreadful experience. I hope you had a better day the following day
Sounds like you had a bad experience. Hope you have better experience next time.
Anna and Steven- If you two ever find yourself in North Dakota, you are welcome to stay at my AirBnB. I would even throw in the Friendly Northern Neighbor Discount exclusive to Canadian visitors!:)
keepersleeker why would they go there on vacation lol
For the amount of people you had , Airbnb was the worst choise, under 1year old , mentally disabled youth ,elderly parents who should not be subject to the poor Airbnb service. A hotel in a the only was to go in this situation,
It is not Airbnb fault directly but Airbnb must take full responsibity
I am very sorry.
What an ugly experience
How horrific. Beyond stressful more like being traumatized.
Please going straight to the point and put away emotions these drama is boring. Bla bla bla just Say how was the ripow and how this company fixed or not. Time is gold.
Please using English and the skip-ahead function on the You Tubes, chuckles.
i stayed in a airbnb and there was shit smothered evrey where and garbage evreywhere
Good to know this that ARBN never going to see my money!
you do know that below every listing there are the reviews of ppl who previously stayed right? in detail.>price ,cleaningnessm hospitality etc.Ppl are very strict especialy if they had a bad experience. Plus not all ppl are easy going and they ll leave a bad review bcoz the neighbors dog was barking..If say 5guests are very pleased and rank a house with 5stars and the other 5not pleased and rank it with 1 or 2 stars the listing isnt even alowed nomore Most listings have 5stars out of 5 with few having 4stars(3stars equals baned)
Airbnb is actualy more acurate than hotels as you see pictures descriptions reviews
why do you think airbnb is so sucessful after all?
That's the SMART thing to do.
@@delagrazia SHUT THE FUCK UP, those Could be FAKE REVIEWS. Especially in LONDON, and Paris. Do You Fucking Know that they Delete the Bad Reviews you dumbass??
not surprised. 200 vs 800. yeah people will screw you over. Sorry to hear this that's bad on the owners part.
Wifey you need to let your husband speak and not cut him off . It’s frustrating just listening to you guys explain this. Give him his chance to speak like how he gives you chance to speak
Great to know, I was on the host forum and all they were doing was complaining about renters and Airbnb policies. Careful everyone, there was some shady stuff going on with registering in foreign countries. Some guy didn't know and the host were lying just to get the rental. He was going to layover somewhere but when he got to airport they informed him he didn't register with police when he came through before. They ask him to immediately book a flight home on his dime and to leave the country. Needless to say he did and it cost him because no one wants to be detained for being illegally lodging in any foreign place...what!
what?? how would he get the rental?money goes in the bank the next day after check in
Always check into your accommodation first !!
I call this a 50/50 between client and booking service.
I ĺeave,but not before jamming the key hole with chewing gum and a silicone sealer,a few paintings with a can spray.
The music is too loud and we can barely hear you.
Amy Chen I can barely listen to your BS. The music is just in the intro and lasts literally 20 seconds, the rest is just their voices - which are completely hearable.
Maybe next time watch the whole video, you’ll avoid posting idiotic comments.
LucienSabre Why so aggressive. I didn’t bash their video. That was a constructive feed back. I have it cast on my tv and I can barely hear them on normal volume. I didn’t want to play the whole video and not knowing when the music coming on and on full blast. So no, I didn’t watch it bc I can barely hear them..
Amy Chen I’m sorry for coming out so aggressive, but your comment didn’t really sound constructive to me. I don’t think 15 seconds of a video - which is (literally) all that you watched - are enough for any type of feedback let alone constructive one. If you’d watched just 15 seconds more you would’ve seen there was no music, but just the two of them talking in normal-volume voice....at least, it sounded normal volume on my tv.
LucienSabre I was trying to save mine and my pups ear drums from possible music blast again. Like I said, no I didn’t watch it all bc of the volume issue.
There could be other watchers with the same issue and did not watch to the end bc of volume trouble. Eg. sleeping baby or skittish pets and don’t want to risk watching it not knowing if the music will come on or not. So ya. It s a constructive feed back if other people may have the same issue.
Amy Chen It’s not that you *didn’t watch it all* - like you say. You didn’t watch it, period (watching 15 seconds of a video is like not watching it at all). It would’ve taken you only 5-10 seconds more to understand and realize the “volume issue” did not exist, and nobody was risking having their ear drums blasted. :)
Definitely some bad luck there...
I think this was planned on the host's part.... She never intended to rent the place you guys rented. Instead she wanted you to rent that other place she offered you, probably at a higher price. I think the whole situation is manufactured. Fuck people who do stuff like this
.its like a script bcoz the operator probably didnt speak good english.its weird though that they didnt want to return your money
May b u guys went to a scam airbnb site... not the real, official site...
People banking on the success of Airbnb to get traffic for their droll videos; this is their "job" making videos. So take that for what it is... Not really relevant in terms of most Airbnb stays and certainly not the norm. Anyone can have a bad experience once, but most of us chalk it up. I have had horrendous stays in hotels, but you don't see me blathering on about moldy smelling carpets, saggy beds, and noisy elevators I have run into in hotels. Don't waste your time, ie 19 minutes of your day that you can use to do something else positive with it.
I'm sorry this happened but god she keeps cutting in on him talking it was do friggin annoying 😮
He wouldn't let her talk. he was even talking over her... listen again.
she's so annoying.. she tells him to speak.. then keeps interrupting him.... while he is talking she keeps fidgeting around calling attention to her self... she should've just done the video her self!
So sorry you had such a nightmare. How inconsiderate of the hosts. Just awful. but. . .Not sure what the pee story had to do with airbnb.
Post the name of the host on social media. Link the ABnB add. Wanna auction your space to the highest bidder? How 'bout No Bidders...?
You turned up to a council estate by the looks of it...
What is a “ council estate”?
@@marshacooper9088 public housing
8:20
Lots of buildings in England are not numbered and street signs are usually not well-placed and often worn, faded and hard to see. I find it infuriating and call it 'England's lack of address.'
That the price you pay for being cheap!
Obed Lataban that’s what I thought!
This is what you get for trusting corporate technology instead of trusted hotels or actual b&b people. First world naive millenial problems. Oh my, the HORROR
That was so rude. Bad service is never OK- when did that become the standard? There are tons of first world millennial problems.. but this isn't one. A huge corporation (airbnb) can definitely afford to pay for a couple nights in a hotel when there business was not holding up its end of the "purchase". They had a lot of money from these people already.. they could have easily made it right. It's so disappointing when I see other people siding with screwing the working man.
@@myrialynn So who is worse? My stating the truth part thats rude or the owner of the Air B&B?Sometimes lessons are harsh yes
(ie. The Milgram experiment)
ruclips.net/video/mOUEC5YXV8U/видео.html
but by trusting tech we kinda ask for it. By trusting an app over conversing with people society is in trouble. With a baby, a disabled person and 7 people I wouldn't trust an app. With this happening,
ruclips.net/video/JXXbIF5Okjc/видео.html
I pray for an EMP. Oh the implants are here, great
ruclips.net/video/lWBV1JUNlQ8/видео.html
WOW. who are you people? do your research!
Elizabeth it’s not their fault......
Elizabeth WOW. You seriously need to learn respect.
They were traveling with two elders, two young people one of whom was disabled....they most likely did extensive research.
@@LucienSabre clearly they didn't
Elizabeth Clearly you’re talking out of your rear.
They were traveling with an infant, three elders and two kids, one of whom was disabled. Traveling with so many people requires organization and preparation...which in turns requires tons of research - starting with the search for a place (of which I doubt there’s that many) that accepted and could fit all of them.
@@LucienSabre exactly my point. Why take a chance on an airBnB when its obvious that isn't going to have what you need.
That’s what you get for being cheap !!!
90% of the Airbnb 'horror stories' are hotel industry trolls. Airbnb is eating hotels' lunch and ought to. I can have a nice place and be able to cook for 40 bucks vs 99 in a shitty noisy dirty motel with bedbugs. I've used them for 3 years and only had a few glitches that were rectified; I couldn't have afforded to travel all over the US and to NZ/Oz without them.
chris leonard I love peer to peer anything so real people control their own money and not give it to the Big Boys.
Hey Chris, I knew it....you have had experiences in shitty noisy dirty motels with bedbugs; worse yet, you spent $99 for that???
Jerry Scholder honey in the US they've had bedbug epidemics in NICE pricey hotels. And you can't get any motel anywhere in the US for less than 100 bucks these days. Where TF do you live and travel? Or do you live in your car? ROFL. Oh wait you're another paid shill with a blank profile so you live in mom's basement.
Airbnb;s are the cause of the increase in cost of travel, plus they are devastating to the local economy of the places youre staying and locals are being prices out of any rental housing that used to be there.
First World problems..stay in a hotel in future.
I agree
Air b&b is generally for students, and that, why are you trying to travel around on the cheap.
Katie Davern it's not for students, no one wants millennials in their house.
That’s what happens when you book an Airbnb in a sh*thole area of London hehe...
UK Guy7 And so what? In any case this ain’t something to laugh over or mock them about. Show some fu*king respect.
Cheers.
LucienSabre oh boo hoo...big deal.
LucienSabre give yourself a shake please.
Although i do feel sorry for their situation, this is definite first world problems.
You learnt the double lesson that you should A) Never book an AirBnB and B) Never visit London.
CHEAP PRICE, CHEAP SERVICE!!!!! just saying! 👍
It has Nothing to Do with the Price, don't be Stupid. Some of these Hosts Charge even More than Hotels and they will Still Scam YOU and Airbnb will Not Protect YOU the Consumer.