Spectrum Cable/Internet - RIP OFF! Over 2 HOURS on the phone trying to cancel!
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- Опубликовано: 30 сен 2024
- I spent over 2 hours dealing with Spectrum customer service reps trying to cancel my cable. Instead - a major waste of time and they doubled my... EVERYTHING. RIP-OFF REPORT! WATCH!
They just passed a law here in California that if you can order service online, then there has to be a option to cancel it online without calling. This starts on July 1st!
They should pass that nationwide
As a retention agent at spectrum I can verify that everything he says is true and we make commission off upscaling costumers.
How’s it going there?
@@yasmine5105 I don't work there anymore I work at Taco Bell now . Free food on my break.
@@gotsm9959 That's what Taco Bell "food" is worth.
@@davidv6588 The only thing I don't like at taco bell is closing because we don't close till 2am.
Bro I work at spectrum right now as a retention rep, its truly some bullshit that I have to offer customers shit they don’t need/ask for, but unfortunately we have to ask these unnecessary questions
I had exactly the same experience with Spectrum today.
message to cable companies , STOP USING CHEAP EQIPMENT AND TELLING CUSTOMERS ITS STATE OF THE ART . its really annoying .
That’s how they make money
@@SixDogsMusic they make money by lying to customers ?
@@rayn1ful sadly yes
Same thing happened to me !!! Spectrum is a JOKE ! Sadly in my area that is all i can get for internet. Nobody calls you back !
Ya spectrum is all i can get to. Att is unavailable in my neighborhood
It's not just spectrum. They all treat you the same way.
They are scumbags. To cancel immediately you have bring all their equipment to one of their stores. Get a cancellation confirmation and receipts for all the equipment
Exactly. I unfortunately had a little issue even with going into the store. They called me back a few months later an told me that I had not returned some equipment. It's a good thing I kept my receipt. I gave him that number over the phone and it was bye-bye.
Just cancel the card they're charging from. Like it sucks for your end, you shouldn't have to do that. But when they can't get your money one way or another anyway, they'll have to suck dick and just cancel anyway. Or you know, just give it to you for free
UNBELIEVABLE!! Did you end up having to pay all that? Did you ever cancel?? I want to cancel and I'm dreading that call!
I don’t understand why they don’t make a law, giving the customer the option to cancel online or over the phone without having to talk to someone. It’s ridiculous having to call the company and go through all the BS to cancel their service
Spectrum is legally ripping off everyone they can!!!
Same thing here. I finally canceled my service, but they still charged my after my cancellation
I actually wish spectrum was sued RIGHT NOW
Wow sorry to see you had to go through that. I always make sure to be completely transparent with any customer I'm speaking with. The lady should have told you the price with all taxes and fees not just the service price. She most likely doesn't work there anymore 😕
yeah right. And all those other people giving him the runaround magically don't work there anymore either.
Sounds like bull ship to me!! I have spectrum I’m about to cancel all my services as well just because of this video and this bullship response.
0 accountability!!! Yeah it went from $85 to more than $300 because they forgot to mention some fees? And they didn’t know that he was going to receive a 200% increase from where he was? And the rep was fired but he was never contacted with an APOLOGY? 🙄 Every spectrum rep knew exactly what they were doing! And they decided to screw this guy (who kept pretty composed throughout this ordeal by the way) by adding a new account and get the commission for doing so. SHAME ON YOU SPECTRUM!! Shame on you! 😒
@@alecscaba The WORST company!! How can we sue this garbage company? They asking me to transfer to spectrum mobile and they lost my number! that’s my work number! I have been calling them for two weeks! Every calls is up to 2-3hours and spoken to more than 50+ ppls and they all have the worst attitude and can’t help me! Also they changed my internet plan with out telling me! I got overcharged double the price, I said give me back my old plan I never said that I need this new plan, and they said sorry we cant get your old plan back because it was already changed, you must have to paid it first then close your account! What I can't stand the most is their bad attitude! It's obviously their fault but they don't care. Every conversation with their customer service is like a quarrel! I’ve had a very bad experience with them than you! Talking to them is a nightmare! I am very regret that I should recording all my conversations and putting them on RUclips like you did! Please stay away from this terrible company!
@@gutenbirdThey were in other departments that haven’t access to do disconnects or modify services. The first agent was terrible at her job. Job spooked and transferred him to a tech repair department and that was extremely unprofessional and I hope to god wasn’t intentional. Allot of reps do know what they are doing and how to do their trained job. durning trains we learn certain departments. I myself am retention, they transfer you to me after they find out ur wanting to cancel a line of service such as Tv. It’s horrible we have to try and give u savings or a different package or sell mobile although they are good deals and good savings. She messaged up ur account and didn’t tell anyone and I’m truly sorry that happened to you she had terrible integrity.
Spectrum is a rip off!! But they have the business monopolized in most areas, so they could care less. like most companies, their mentality is backwards , they offer their NEW customers better pricing rather then trying to maintain their current customers at comparable prices just like their new customers, These companies offer New customers promotional lower prices, then raise prices, and have the customer Cancel and go to the other company, then repeat the process, instead of as appreciation to their Valuable loyal customers keep them at low rates so that the customers stay loyal and for a long time.
I have been with spectrum before all the name changes and there customer service is shit and their prices for service are too higher then for what offered. I live in nyc and you can only pick between Verizon or Spectrum. Hey his is allowed in one of the biggest metropolitan cities in the country is beyond me
They've been screwing me for years! I finally cut it off! It was so hard trying to get them to cut it off. My son had to call them,took him 30 minutes for them to agree to cut it off. I kinda laughed when I heard my son tell the representative, we can go around and around alk day about what my parents might like to watch on tv,but the is a hill I'm prepared to die on, I want the cable cut off! Lol
I had tospeak to 7 (SEVEN) different reps to get my service turned on today.
We all need to get a lawyer and sue this company
Yes how can we sue this terrible company?!
@@g.t51 You can start by using google, to try and find a single cable company that you could sue if you wanted to. (arbitration clause genius)
You have more patience than me by a longshot. The people you are talking to are commissioned sales people that make money by increasing your bill. & there's obviously no repercussions for bad behavior. In fact, it is encouraged behavior. It really is that simple.
THIS IS 100% True, same thing happened to me!
I'll tell everyone to never get spectrum
wish like hell I knew about these criminals before
@@kevinthomas2906 c
Cvv
Some people still don't have a choice I'm still waiting for AT&t's new fiber to that to come near my area
Thanks to the government being cooperate boot lickers, we have no other choice. They should have categorized the internet as a utility service when they had the chance.
Well never get century link
I just went through the same thing. 4 agents and by the time I was done my bill had gone up. 2 hours wasted on phone. I’m so disgusted with spectrum. Ugh!
This is WHY these services should be in writing!!! Unless ONE has phone copying (hard to do) there is NO way to prove the "he said/she said". (used to work for lawfirms and why I ask companies to send email as it's legal "tender")
oh Man. Spectrum is an a** h**l of a company..Good I saw this video. i was going to get internet from them in my new address.. by the way which town/city are you having this nightmare?
Spectrum = Rectum! Words can't describe how much I hate this company!! Sorry you went through this BS with them.
It's fucked up they did that to you. Unfortunately I live in an apartment complex that the only internet you can get is spectrum. So I have to deal with the 👿
I hope you sent this video to the proper state officials.
lol dumb
I have internet with these clowns at $49.99 per month. They keep mailing me an “Exclusive Offer”. If I add Spectrun TV, I get each at $44.99, so that should be $90 for both. Sounded too good to be true, and it was. They add all kinds of fees and at the end it was almost $130 per month, basically $40 more than their so called “Exclusive Offer”. This is because they force you to pay for local channels, which right now I get for absolutely free. They also force you to get a cable box, even though you just want to use their app. The worst part is that when you confront them with the fact that they are using false advertisement, the person I spoke to shamelessly admitted it was true, and gave me attitude on top! Thanks for posting this video and exposing them.
That's why I only have the internet service.
Wrong!!! You don’t get local channels for free. It’s a broadcast fee which is 23.30$ to have those channels. All you have to do is call them and they will lower your bill without hassle. Stop crying
What about the cell phone mo
my wifi crashed while watching this
complaining about wifi is like complaining about a radio station having static. get help bro, seriously
@@sharqtalk shush
So glad i saw this before ordering, you just saved me a headache. Will be looking into Verizon FIOS. Good luck to you.
FIOS Viber is the way to go, loved it in Tampa. I had to use Bright House (Charter Spectrum) on a previous property and disliked it.
fiber is way way better then copper than this!!!!
We all need to complain to the proper authorities
The WORST company!! How can we sue this garbage company? They asking me to transfer to spectrum mobile and they lost my number! that’s my work number! I have been calling them for two weeks! Every calls is up to 2-3hours and spoken to more than 50+ ppls and they all have the worst attitude and can’t help me! Also they changed my internet plan with out telling me! I got overcharged double the price, I said give me back my old plan I never said that I need this new plan, and they said sorry we cant get your old plan back because it was already changed, you must have to paid it first then close your account! What I can't stand the most is their bad attitude! It's obviously their fault but they don't care. Every conversation with their customer service is like a quarrel! I’ve had a very bad experience with them than you! Talking to them is a nightmare! I am very regret that I should recording all my conversations and putting them on RUclips like you did! Please stay away from this terrible company!
I am so excited right now. My spectrum internet was up for an entire half an hour this evening. I was able to update four pages on my website. Maybe tomorrow i will get to work on another 4 pages.
YEAH' SOUNDS LIKE A BUST.....U HEAR PEOPLE ARE ON THE PHONE HOURS....AND THEY SEND OUT THE EQUIPMENT IMMEDIATELY' BUT HAVENT PAID OFF THE OLD BILL' UR' NOT CONNECTED YET & MIGHT HAVE TO PAY TO GET THEM TO COME OUT AND DO THE WORK....COMMERCIALS "MAKE $$$$" WE SPEND IT THEN TELL THE HORROR STORY 😳
@@MrsSANDRALMOSLEYIII Yes and no. A definite maybe for sure. I am 100% certain of that. Actually, I have no idea what you are talking about.
Spectrum is real bad same shows same movies and is always buffering no connection all the time they charge for something you dint ask real bad
😂 just dispute a charge to your credit card 🤷♂️ boom shakalaka
Starlink save us....
After a dealing with their customer service over the course of the last 3 days and mind you I was signing up for service, nothing but nonsense run arounds then tried to force my hands locking me in. Luckily I got away for only the cost of $5 and that was more than worth not having to deal with this company ever again! Spectrum need shutdown.
Thank You for not giving my wife and I a BIG HEADACHE from Spectrum. We are sticking to what we have. Cost a bit more, but with next to zero headache.
Hello, may I ask who you have and how much you pay? I'm shopping TV right now lol
@@gospelslang9027 I choosed at&t internet. Took 2 weeks but finally got someone actually installing. I bought internet 50, which is 50/10 downs and ups for 70 dollars a month. It's data capped at 1024 (1TB). They messed up my order and ended up giving me internet basic 1.5. Like wtf. Called back and they said the highest I can get is 25 megabits. When the tech arrived, which was a nice guy luckily. I asked him why can't I get internet 50 around my area? 2 people said I can't on the phone and made me wait for hours. Then the tech said I should be able to, that's strange he says. Then he setup and installed everything for us in 1 day. Working perfectly and got our 50/10
Nothing out there is better than Spectum.
@@MentLeee Spectrum is terrible there scamming us they aren't giving us the bandwidth we pay for.
@@MentLeee I beg to differ. Empire is ALOT better the Spectrum. Let me guess Spectrum paid you to say that? Spectrum sheep.
took me 2 customer reps, first rep claimed they cancelled the service and bill got sent back to me higher than it was before. 2nd rep got my internet cancelled within 5 minutes and was great to work with. sorry to hear that you got way unluckier. 😂
Horrible company that abuses the fact that they are a monopoly in some parts. They will throttle you like crazy and have recently enforced new modems that will throttle and scan more even if you have a VPN. It's none of their business as I pay the bill. I wish someone would make them pay back for the times their internet lags or straight out disconnect you.
OMG - you helped me make up my mind about adding Spectrum TV to our Spectrum Internet service. BTW - you were the boss with all 4 reps. I'll figure out something else. Thanks for such an entertaining (unintentionally) video!
There Job is not to save you money. This is not a loan your getting they can change there prices at anytime. Me as a customer if i don’t agree with the price just switch.
That's awful.. I understand Specturm is actually worse than Time Warner Cable was.
All you have to do to cancel is take your equipment to a spectrum store and turn it in. They will cancel it there. You'll love Verizon data better. I installed Fios.
I just got off the phone and exact same thing happened to me! I thought I was going crazy until I found this video..
It was a terrible day when spectrum monopolized the market
Try canceling for a dead relative they won't do it
My complaint with Spectrum is that the TV would keep going into "buffering" mode. Simply stated, this service does not work very well. We are going to cancel in a few days.
Turned equipment in day after canceling and he told me i didnt "completely cancel yet" wtf is up with that company??
Wow! Thanks for sharing. I would say unbelievable, but it's Spectrum we're talking about here so, totally believable. F-them! I can't wait to cancel. I'm so excited for Starlink!
Hows starlink 😂
Providers are not allowed to add services that you did not agree to. In your case, they did exactly that. I presume you sent this recording to the attorney general's office and did not have to pay that ridiculous bill. I feel sorry for your ordeal. Spectrum took 2.5 hours of your life that you will never get back AND they did you wrong on the services. They owe you money for all of this.
You handled that SO WELL. Thank you for sharing, I will be returning EVERYTHING tomorrow!!!
Spectrum has a monopoly in most of the areas of the country. Our Government wants monopolies because they are easily controlled.
@@louiethegreater1 I was wondering if it might be a means of control thing too. Take our special government issued router so the government can block, censor or shut it off at their whims. Maybe I'm just overthinking this, but it seems mighty suspicious and like a power grab on freedom of information. They are afraid of the masses, they should be if they are doing us wrong. The government in China controls it's internet, seems familiar.
Trust me Dubes, Cox is no different.
Charter / Cox / Spectrum al are the same.
Bunch of Cox-uckers 😄
boy you got the run around lol, that's ridiculous and trifling lol
Spectrum sucks. Drop them and find an alternative.
Why does Spectrum suck?
I just went through this with spectrum but I beat you! 5 1/2 hrs to transfer my phone to spectrum and get rid of my cable. 5 1/2 hrs of my life!
I understand. We are not getting any younger. This is about as bad as U-Tube forcing us to watch their stupid commercials that we could care less about so they can pay these kids millions of dollars because they are to lazy to get real jobs.
Spectrum rips people off their bill and money I am done with them
I bet you still have Spectrum
@@sharqtalk do you have spectrum I bet you still have spectrum I danm well know I don't I'm done with them if you have keep those pieces of garbage
@@sharqtalk You probably work at Spectrum.
Same situation in Long Beach CA.
Spectrum really is a F,.,.Up company
Looking for a new internet provider.
She was much nicer than the Spectrum Representative that kept me on the phone for over an hour and then slammed the phone on me and said he’s not going to cancel my cable because I had return the the box.
I just pull the money off my card so they can't charge me
These are the games they play. So that you don’t redo your bill: They do have your info in front of them.
Fuck bruh i just got spectrum 💀
Omfg. I went through the same nonsense.
What if nationwide customers cancelled spectrum for 6 months ?
Would they survive ? I think so
You have the patience of a saint.
It’s corporate business
It’s always a hassle
The whole is for them to keep us as customer
No matter what
They are worse than those Multipyramidmarketing companies
They want to see your contacts
I dont really see a problem. You have to return the cable box anyway. Find the address, return the box and cancel on the spot and get a receipt for the returned box. . Nothing they can do.
They do this little run around game in hopes that you will get tired of being on the phone and just forget about leaving them.. they never call back... at least in my experience.
Just when through that. Only had to deal with two people. Just wanted to cancel the TV keep my internet and cell service. after 40 minutes on the phone and them trying to sell me something, got pissed off with them told them either cancel TV now or I'm canceling everything. Kept saying cancel now at her as she continued to talk.
Hold music
RECTUM cable
OMG, I just cancelled internet, so they are going to double the TV bill now?
what are you 12
I'am Your Newest Subscriber Great Videos
I feel for her. Working in retention SUCKS. I've done it before. They penalize you for customers leaving. The company doesn't realize it's their shitty service and ridiculous prices that make people leave!!!
I hear everyone has bad experiences calling these cable/internet service providers.. spectrum or At&t....I feel I've gotten lucky with my internet provider which is at&t... every year I call to keep my promotional discount and everything goes smoothly when I call...maybe being a at&t customer for about 15 years helps?
I have spectrum phone and tv.... my phone bill is only 45 a month But my cable bill runs pretty high .. they are ridiculous
This same exact thing has happened to me they are penalizing customers for items not ordered! Foreign business practices and the workers are fully enrolled in their poor business practice politics.
I'am at my son's house in California he has Spectrum internet. Very slow. 28 MBps. I live in Las Vegas and i get 570 MBps, what's the deal? I have Cox.
your son has the budget plan
Everyone at Spectrum has a employee id number , if you ask for it you should be able to backtrack your conversation . Write everything down ! These folks are great at delay , until it comes time to submit a bill !
I know this comment is old, but for anyone that may come back and see this: Spectrum employees are not allowed to give their IDs, just their name. Calls and/or chats made with agents are backed up in the system to review if needed, so just the date of the conversation will be adequate.
Sounds similar to the experience I went through when trying to cancel DirecTV
My area got the same crap.. 15 households are pissed.. We are going to have a get together with a lawyer to file a lawsuit against them.. It might not get us anyplace but who knows.. It will sure make them look like crap in court.. There crooks and need to be put in the record books... They also raised fees on some others for no reason...6/21/2021
I worked at spectrum retail as an SSA and omg worst decision I’ve made! I left after 6 months. Couldn’t take working for a shitty company!!!!
Great video.Same thing just happened to me with promo period expiring.Bill went up $50 a month.In the process of calling them to downgrade or cancel TV package & keep Internet.Too many options out there to put up with their scamming!!
Your bill going up is a scam? That is what these companies do. Maybe you should pay more attention to your statements.
Dam same number I call today. Fuck b.s same dam line. No way I'm canceling my shit.
Spectrum sucks me and my husband are doing the same and im dreading it. Spectrum customer service reps remind me of the movie waiting.
I cancelled them recently for another provider. One of the techs who came by my house gave me a hard time over equipment I didn't even own whatsoever and they were cable boxes. This occurred during a time when I returned the WifI Router. But the fact they needed cable boxes out of me (which makes no sense because I read that Spectrum is transitioning to streaming) just infuriated me. And besides, I don't even use TV anymore. That and they were still charging me even after cancelling their service.
This situation made me permanently drop Spectrum for good and the tech who gave me a rough time was just an ass. Spectrum deserves to lose business in every way they should.
You saved me a big headache 🤕
I signed up for the 49.99 plan Monday , they sent me a my FIRST bill Wednesday (2 days ltr) and the bill said $97.99 WHAT A FKN SCAM !!!
the same
Yea but you gotta realize they have first time charges and fees. After that first bill it should be around $50-$55
I just experienced the same thing with them!... just switched from AT&T and they weren't any better, everything is monopolizing we can only expect things to get much worse.
That’s their game
@@TOsAquatics it plainly has fees and first time charges in the drop down menu
Cancel my account. Your crap is laying out in my yard..
and you're now in collections lol
I sold a cable bundle to a customer, and he was not allowed to argue with me, since I had all the power, internet speed, wi-fi, router and modem locked into a 5 year contract. He is destined to remain loyal due to his own inadequate and irate behavior. I told him to call 911 for paramedics. He was not happy that I did not adjust his bill, however, if he would try to cancel we would be forced to put him on the Do Not Call List, and he would be on the RED list for all ISP service. We know how to demand the streaming that works.
This is what we do as retention reps at spectrum, if your ethical you get bullied to quit, I refused to quit, I rather do the right thing and continue to cancel accounts and would rather be fired.
$87.99 a month for Spectrum's "cheapest" internet service only in Florida as of August 2024
If it's more than this for their basic 200 megabit / 300 megabit service then you are probably paying them to lease their equipment (WiFi router)
spectrum? more like get kicked off the internet every 5 minutes rum. haha gotem
lame
Mad at them for what? Theyre just doing what their told. I use to be a csr and thats why i quit. Being yelled at is no fun. Being basically a scripted robot
Spectrum bastards play too much my bill is 225 no phone no internet
im on hold as we speak and this is my 4th attempt to discontinue my cell phone service, one hung up and never called back, my wait time is approx 45 minutes, I bet if i was adding service it wouldnt be this long! I hate Spectrum!
Just remove the cable box and take it into the Spectrum store and tell them to cancel the service. By the way the CS representative s sound so nice while they are ripping you off.
At least you got people in the United States with other companies, including Comcast and AT&T you don’t and you can’t even understand what they’re telling you on the phone.
I got railroaded into this BS myself. I asked for cable & internet because they were 44.95 a month each. They tacked on Voice for a landline, which I don't have. I pay $152.00 a month. I complained about the bill, they took off $10.00 1 time. It's back up to 152. Here's the kicker, because of where I live the apartment doesn't allow ANY dish or other service. So I either get Spectrum or aerial. So I'm SOL. I Had DISH for 11 years then moved into a subsidy housing. So Yeah.
Please understand that this is SALES department
I had the same problem and when I was canceling they kept putting me on hold and than giving me different prices. To be honest I’m glad I’m done with them they had outages like 2 times a week
Lmo 😂 my experience this spectrum shit their Internet on and off. It's better using my data 😂. I don't recommend this shit 😂
They are doing me the same way. Have had spectrum internet and tv essentials bundle for about two years now. At first my bill was around 55$ a month and after the first year it went up to 77$ a month. I thought since the service was decent it would be worth it to pay the difference and keep it. After the second year it’s now almost 100$ a month, so I’ve called them probably 25-30 times now to try and get the cable removed and just keep the internet. Kept transferring me over and over and over again just to give me the run around. Safe to say I’ll be switching providers after this months service is up 😂
Just left spectrum for frontier fiber so happy we did, spectrum can kiss my butt